Nikz At The Top

The account was closed based on a correspondence received in the mailThe CSR did verify that we had closed the accountThe charge of $is for the container removal, fuel and environmental fees, and $10.00 in late fees. I am requesting that the collection agency remove from
their credit has it has been placed with them alreadyI apologize for any inconvenience

Yes the account was closedI did not realize it needed to be closed back to 6/I overlooked that in Raymond’s emailI closed it effective 8/which was the SI dateI will submit a credit for the additional months *** *** Sales Coordinator - Franchise & Municipal

I received a refund checkIt was $shortHowever, I will accept it

I am well aware of this and that is why I called them Twenty or thirty customers did not just slip through the crack Once I reported the issue to them months ago nothing was done.That is my main issue, Maybe they should run their business a little more efficiently!

Please send me a copy of my bill stating that the balance due is zero.I also want a refund on the $late fee from my November bill.I received this bill on August 7th and it was due on August 9th
Then you charged me a $late fee.My November bill was due on November 9th and it was postmarked after this date.That was my main reason for discontinuing my service with Republic Services.Thank you,Dale

Good Morning, I was unable to locate an account for this individualI search the name & addressIn further research, this location is within the City of StPetersburg and Republic Services is not the hauler for trash (only recycle) for the
City. Also, the collection agency mentioned, *** ** *** *** *** is not who Republic Services usesUnfortunately, we are unable to assist this individualThey should try contacting the City of StPetersburg

I did
talk to a rep on Feb and was pleased that the charges for container removal and other erroneous charges were removed from my bill and that the balance was reduced to zero She did ask if there was 'anything else' and I responded no At the time I was very busy.However, I initially called in December because they were not only charging me $per billing cycle for a recycling charge (since April 2015) but they were charging me for two recycle containers My contention is that recycling had always been included in the residential service and that this is a bogus charge Besides that I have only ever had one recycle (NOT 2) and one trash container The rep I talked to in December said she would try to get me a credit but could not guarantee it (which I found incredible) They need to at least credit me for the overcharge for an extra recycle container but I feel I should not have to pay for recycling at all since it had been included for years. I'm sorry if my failure to mention this to the rep on Feb is an inconvenience for Republic but I can tell you the time I have wasted dealing with this issue has been a real pain in the rear end Live & learn

Republic Services tried to work with customer regarding price increase, but customer was not willing to work with us. Even though current market conditions supported pricing, we still offered to reduce customers price. In the in end will agreed to let the customer out of their
contract without penalty of liquidation damanges which we were entitled to per the contract signed the customer and issue credits to customers account

Our rates do vary by area and depending on how long customers stay with RepublicWe also run promotional rates from time to time like our competitors which can cause various rates on the streetOur containers are delivered and picked up by a different truck which necessitates an additional charge
We'd much rather retain a customer and negotiate their rate than to cancel them, pick up their containers and charge that additional fee. Thank youMike R***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Sorry for any confusion, we will credit the account and refund a check for $

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom this may concern:I have researched this account and have found that while we did cancelled the account effective 12/31/15, we did not cancel the auto-pay as we should haveI have reversed the chargeThis will reflect on the credit card transactions within business hoursBecause of
our error I am waiving the removal fee of $The account will reflect a zero balanceThanks, Ashley W***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Meg W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer account has been closed to the customer's satisfactionA representative spoke with the customer this morning and explained the account was closed and has a zero balance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

While I can understand the position of the company this was NOT communicated to me in AUGUSTIn AUGUST I was told to CALL the local number for ASSISTANCENEVER in ANY of the communications was I advised that my late payments would NOT be accepted I was advised to CALL for assistance

Attached is the list of events regarding Mr***s complainant. Republic Services made several attemptson many occasions to work with the complainant, but with no results