Nikz At The Top

This customer has been servicedThe driver informed the customer of the correct service days for their yard wasteMrs*** is aware of the service days and her trash has been serviced

We have removed the "Select All" featureCustomer has been credited back for the errorWe have reviewed the approval screen warnings on the amounts to be charged and believe there are adequate opportunities going forward for customers to review the total charges before final payment is sent

Called customer today 7/15/15 at 3:40pm got voice mail left message with my contact information for customer to return the call. I will try to reach customer again. The account is currently closed and no balance due

I talked to the customer *** ***. I made him aware that on the 2nd page of his statement each month it states "If service is canceled during a billing cycle, the customer will remain responsible for all charges, fees and taxes through the end of the billing cycleThere will be no
proration of billing, and the customer will not be entitled to a refund for the period between the notice of termination and the end of the current billing cycle". I told him, however, that since his cancellation was so close to the beginning of the billing cycle we would make a one time exemption for him and credit the additional balances on the account. The account balance is now zero and the customer is satisfied and happy.Thank you Terri S*Billing Coordinator

The phone call was to my wife and not me (the complainant) and from
the LOCAL office and means NOTHING - I tried to call them back and only got a recorded messageI want a statement from the billing authority showing my balance as $- these people cannot be trusted!
*** ***
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I did not owe any late feesI cancelled service with them on October 10th, they wouldn't stop service until 10/31.I had previously paid in September - the check cleared on September 8th, I did NOT owe a late fee for September - therefore; I didn't pay the late fee for that.I also refused to pay the Service Interruption fee they attempted to bill me, because they also billed me for the service for that same time period - I paid for the service & received the service.I refused to pay them to pick up their container because why should I? Why should a customer pay a company to pick up their own property? I did speak with a Supervisor Friday morning and she said she was having it removed from collections and the balance was now Zero - but that didn't happen until they were contacted by you - the Revdex.com.They run a scam with these charges and I still question the legality of billing customer for container piwhen they cancel service - as well as billing for both service & service interruption for the same time frame - that's a double billing any way you look at it. They have some very sketchy business practices

I called and left a voicemail for *** *** to call me back regarding this. Travis B***

Customer states she has canceled service over a month agoI apologized for the experience

A credit will be issued to the customers account today. We will have the customers Sales Representative reach out to the customer to work out the details

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

the trash has not been collected The business has, again, not followed through

First, my apologies for the frustration this has caused. No excuses. I have checked and the check should be cut on Wednesday October 19th and mailed on Friday the 21st. If you don't get it the week after that, please email me directly a* *** Again, I
apologize for the inconvenience and frustration. We will also use this situation as a training topic to help avoid in the future and thank you for your business in the past

The County has hired a 3rd party to remove debris that were generated from the stormWe have been instructed per the Hernando County , we should only service the yard wasteI have attached a picture of the debris which is not debrisThe 3rd party will service this soon

Per Division Manager Mike B***: Supervisor Fred Glass contacted this customer this morningCustomer stated she called the Revdex.com back to retract the complaint as her trash was picked up….MB....entered by Charlie B***

We apologize for the confusion surrounding your pick up day changeWe realized there were a few of our service areas that received postcards reflecting the wrong day of the weekWe did a mass call to those customers on the Monday when it was brought to our attention, advising that the pick up day
for that area was really ThursdayWe will not be able to change the day back to Monday at this time, as collection day decisions are based on several itemsWe are no longer in your area on MondaysIf you would like more information please call our customer service department at ###-###-####

Ms***, As I stated on the phone, let me start by apologizing that you were not transferred to a supervisorIf one was not available you should have been transferred to a voice mail and then received a return call. You have been a valuable customer for many years and I want you to know that I appreciate your business. My understanding is your concern about your rateOur costs in this industry (as with all industries) continue to riseThis includes maintaining the landfills and general business costsHowever, we do strive to provide you with affordable service that is manageable for you and we are always willing to work with our customers. Here is a quick overview of your base rate prior to the adjustment made on 02/16/These were the charges for every three months of service.6/01/15 0/00/ $78.006/01/14 5/31/ $72.136/01/13 5/31/$64.693/01/12 5/31/$60.463/01/11 2/29/ $55.986/01/10 2/28/ $53.012/01/08 5/31/$50.106/01/11/30/$47.829/01/04 5/31/$43.475/07/03 8/31/$42.00 In addition to the base rate is the fluctuating fuel and the environmental charges which are a percentage of the base rateThese percentage have also changed over the years. By changing from a quarterly invoice (where you would have the fees on invoices) to an annual invoice (where you will have these fees only once) will be a saving for you. While I cannot go backwards to make adjustments, I do appreciate you taking the time to express your concernsYour feedback is very valuablePlease accept a credit for months of service on your latest invoice in the amount of $I will request this amount be refunded to you. Thank you,

*** was contacted, a credit for $was processed for his December service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***When I spoke with Tammy in the local office for my area, she was able to resolve the matter immediatelyThis stands in stark contrast to the previous two weeks, in which I contacted the Customer Service department repeatedly with no resolutionThanks to Tammy's quick response, I now consider this complaint resolved
Regards,
Adam N***

Since the customer’s rebuttal included different information than the original issue, I called to verify that we understood each otherI reiterated that he was “grandfathered” in to the unlimited bags program and while that is not an option for new customers, he was still able to use that program as an existing customerI also restated that he had the option to change service levels and pricing at any time, but had not called to do so He then informed me that, some time ago, he had placed extra bags out and we did not pick them upI asked if he had called to let us know, so we could have rectified the issue by sending the truck backHis response was “no”I apologized for our error and explained that we could not correct an issue we were not informed ofAt that time, the customer ended the callIt seems the customer was originally trying to lower his rateWhen he called in as a “new customer” and inquired about unlimited bag service pricing, he was correctly informed that we no longer offer that service to new customersI believe he assumed that we discontinued that service for existing customers as well, and therefore felt we over charged himHe was still able to use that service and if there was problem with extra bags being missed, we could have sent a truck back for pick up, if we had knownI cannot refund the customer for years of unlimited service, since his service level did not change and he was able to place out as many bags as he needed during that timeHowever, I will credit $for the partial miss of extra bagsThe refund will be processed in 8-business days

"In reviewing this account. It appears there was a credit balance of after closing this acct. There was a container removal fee that was billed to acct and not paid.The remaining credit balance of was applied to off set partial payment of deliver fee and giving account a zero balance. This was done to stop any additional penalty fees from billing to the account