Nikz At The Top

I will have these removed on Tuesday they were not put in to get removed on Tuesday

After receiving proof of cancellation, we have processed the closure and waived any fees associated with closing the account and removal of containers, and we apologize about the delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Lynn A** B[redacted]

I spoke with Mr. [redacted] on 06/16/15. I apologized that his concern was not addressed when he contacted us today.I stated that I can understand his being in a hurry while at work and then waiting to receive a statement from us before contacting us. I advised him I would remove the charges and bring...

his balance to zero. We spoke briefly about the tone of the letter he had received. Mr. [redacted] was satisfied with the actions taken to resolve his concern.

In response to the Revdex.com complaint #[redacted], I spoke to Mr. [redacted] on 12/23.  We discussed the overpricing he claimed had occurred.  I explained to him price increases can and often do occur on a yearly basis and I could not discuss what his neighbors were paying but I could discuss his...

account. He wanted a credit for $3400.00.  I told him that we could not do that, but I could roll his rate back to $105.00 per quarter.  His trash rate was $180.00 per quarter. I also offered to credit him the difference between $180.00 and $105.00  per quarter which would be $75.00 credits for three quarters, plus a credit for the difference between $232.24 and $105.00 for a total credit of $352.24. Mr. [redacted] accepted this offer and I processed it on his account. At this time, we will not be offering anymore credits for him. Thanks Brian K[redacted]Customer Service ManagerRepublic Services

I have left this customer a total of three messages now and just sent my second email.  To resolve this I discussed with my sales manager and he agreed that it will be best to credit the balance.  I explained in my most recent voicemail and email to [redacted] that we will be taking care of it.  I have left her all my information several times.  I will be stopping by there so I am going to the farm here shortly to see if someone is there.  Thank you.   Zack [redacted] Territory Representative

Please accept our apologies for this issue. We will clear the balance. Thank you.

All charges have been removed and the customer balance is now zero.

The account currently shows a zero balance and has been removed from the collection agency.

I have successfully resolved this issue.  I have spoken to the driver and have sent him back to collect the garbage at this location.  I have also spoken to the customer and let him know that I agree that we should give better service than the description he gave.  I also emailed the...

customer.  I have asked the driver to call me each time the customer doesn’t have the garbage out in the future, and I will immediately call the customer.  Better communication will prevent this from happening again.   Thanks   Richard [redacted]

I called and spoke to [redacted]'s wife and she verified that the carts have been removed. I also informed her that the balance on the account has been cleared and they are not being sent to collections. Nicole P

We have contacted the owner of this account, who is also the authorized decision maker on this account. The person making these complaints is not the authorized decision maker on the account. The rates and services have been reviewed, and we are continuing our communication with the owner and...

account manager to resolve any issues.

According to our records, Marge [redacted] account [redacted] had service with us at [redacted] from October 10, 2012 to January 1, 2013. The first invoice was mailed on 10/20/12, and subsequent late notices mailed on 12/6/12 and 1/1/13. Final invoice after account...

was closed was mailed on 1/10/13. Account was sent to 3rd party collections on 4/15/13 for a balance of $71.40. Attached are the invoices from the account and an account statement showing the charges sent to collections.

As of 702am. Trash man came... emptied the cans and left. Once again he did not exchange the cans. ?????

Damage has been submitted to our insurance company. They have contacted the customer and are paying $65 to the customer for the damaged mailbox.

[redacted]  [redacted]]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As far as "appropriate...

credit" stated, don't think I've ever been so insulted. They can keep the $15 credit for "compensation". The "compensation" they offered covers not charging me for the services that I've paid for and didn't receive, that is not "compensation" that is returning money paid for a service that was not provided.Getting credit back for services that I paid for and weren't received is NOT compensation, it is a business legal responsibility. What about the several weeks of issues, the hours wasted on phone and internet complaints. What about the $50+ spent on supplies trying to control this huge bug outbreak we now have based on our backyard full of garbage everywhere because we can't get our garbage picked up, even when we call, complain and promised and extra pickup will occur, it still doesn't happen. 3 missed pickups so close together has created an enormous trash backup where we have bags of garbage everywhere, which has caused bugs and insects everywhere and it is JUST NOT SANITARY and is a MAJOR health hazard caused by this company's NEGLECT. Our backyard now overrun by bugs and will take weeks of pickups before all this extra accumulated trash from the missed trash pickups is gone. Our son and dog can't play or go into the backyard currently. But this company really knows how to "compensate" a customer that has been done clearly wrong and has had to modify their entire lives around this injustice. Offering the $15 back legally entitle to sure makes up for the thousands of insects and bugs overtaking my backyard and connecting garage and even cars parked in garage and sure makes up for my family, son, and dog not able to use backyard. I enjoy spending lots of money on insect and bug sprays trying to fix the issue this company cause, all to no avail. Anyway, it's all made better from that offer of refunding $15 for services paid for that weren't provided (SARCASIM)!

I have attached a picture of this house as of Today at 7:20am this morning.  As you can see trash was not out for the regular Tuesday scheduled pick up .  Also the City of Eastlake only has recycle cart service and resident must provide their own trash containers for service as part of the...

contract.  This customer has a green and blue recycle cart that both state recycle on the lid.   Our Supervisor Mike called to talk to the resident and resident stated that he did not have anything to put out today so that is why nothing out for service.  Mike proceeded to discuss with the customer what is being used for trash service.  Resident told Mike that he is putting out the green cart for his trash.  Mike explained that the green cart is for recycle only and cannot be used for trash and that is why he has been missed twice on 08/09/17 we received a call that trash was missed on 08/08 and again we received a call on 11/15/17 stating that trash was missed on 11/14/17.  When our supervisor tried to discuss this further customer got very upset and hung up on the supervisor.  No credits will be issued,  resident is using the wrong container for trash service.  This green recycle bin will be removed today so moving forward there will be no confusion of what is trash and what is recycle and customer will be put on a close watch list to make sure that account is noted when trash has been serviced or if there is no trash out for service for  the next two months.

The customer's account was credited the $40.00 per our discussion.  The credit was processed on 7/8/15.  It was stated to the customer that we could not cut a check for the amount but credit the account.  The customer refused the first resolution then on 7/1/15 accepted the resolution...

of $40.00 to be credited to her account.  Nothing further will be credited.

Letter mailed to customer on 8/27/15 stated the account associated with [redacted]  for [redacted] has been closed and has a zero balance.