Nikz At The Top

I called and spoke to [redacted] today on 7/17/2015 at 1:44pm. We discussed the account in detail and she was informed I'd work to get her account corrected and the containers removed. I was able to have the charges reversed, because we should be able to still retrieve our containers. She was called...

back again today at 2:44pm, but I had to leave a message informing her of the charge reversal, and that I reached out to her prior landlord to get removal set up etc. I also apologized to her for the inconvenience and I left her my direct contact number to call me back should she have any further questions.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,Thanks you
[redacted]

I spoke with Laura, she does not have a truck number to narrow this down to for follow up with my business unit.  My supervisor even spoke with her when this allegedly happened asking for the same information.  I cannot see paying this claim due to not having the information needed for...

follow up.  This could have been another company in the same line of business.

The claimant must not have been able to prove her case as she states in the response.  I run a division out in Lake Havasu City, AZ and have never heard not am I aware of this claim or compliant prior to this e-mail.

Good Afternoon - I called and spoke to Mrs. [redacted] and apologized for the difficulty she had in securing the recycling bins and service. I also apologized for the way one of my CSR handled the call. The recycling bins will be delivered to the community office this Saturday by Supervisor Fred...

Glass. (This is done at the request of the community board members) - Mrs. [redacted] will be able to pick the bins up from there. I have given Mrs. [redacted] my direct contact information if she has any issues in the future. Mrs. [redacted] thanked me for calling and stated this could have all been avoided if someone would have called her and explained what was going on.   Thank you,
Charlie B[redacted] Business Unit Customer Service Supervisor[redacted]

Supervisor Chuck Fancher made contact with the customers. Customers were serviced and Chuck provided them with a local number to call him directly with any additional issues.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I must've misunderstood customer. I apologized to her for any inconvenience she experienced.

“We do apologize for this service issue. We have issued the requested credit $7.26 will appear on the next invoice. Thank you.” Thank you,

All VM communications were as indicated via our Insurance Handler, who also spoke with the clmt [redacted] on Feb 7th.  "The clmt call did not go well with the clmt cursing and yelling at me."  We do maintain the denial and a denial ltr was mailed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please also be certain the account is closed as it is no longer active and terminated.
Regards,
Danelle [redacted] B[redacted]

[redacted]  [redacted]
Revdex.com:I received a bill from Republic Services and they have removed me from collections.  This bill will be paid before 9/1/16.  I appreciate Minerva and her excellent customer service.
Regards,
[redacted]

We have attempted to contact the person who made the complaint.Both the phone number and the email address provided are invalid, which calls into question the validity of the complaint.We have reviewed our routes in the area and made adjustments to ensure that residents are not disturbed during the...

early morning hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   The one minor exception is they offer two months credit for services that were not rendered.  I am not requesting two months credit.  I have accepted one months credit for services that were not rendered by Republic Services. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you.
[redacted]

We agreed that the price was to be capped at 3% $82.95.However the designated agreement was not carried out as promised. They raised the price and then took the credit off. The price was supposed to go back to 83.50. It was not that price the last time I looked.  The last statement was 93.60 with the promised 20.60 credit. The credit was fine but they agreed to lower the price to 82.95 and that was not carrier out. The last bill does not designate this.What they are saying is one thing, what they are doing is another.Thanks for your help.Dr.DebS[redacted]HyblaValleyVet

Supervisor Ronnie F[redacted] spoke to the customer and got clear directions on the address in question. Supervisor offered and the customer accepted 1 month's credit for service issues.

Containers were dropped off on 8/8 to meet initial request made prior on July 20th.  Several attempts to reach [redacted] via phone were unsuccessful to date to discuss all concerns raised.

This was communicated to the customer.We explained to him and showed him on his invoices where it states price
increases would be made.  However, since the writing was small he states
that doesn't constitute for proper notification.  His rate was lowered and
a credit of approx. $5000...

offered to him however, he declined because he felt
as if we had breached our agreement with him.  We explained that per his
agreement there was only a price guarantee of 12 months of time and made him
aware of where the contract stipulates rate adjustments may be made. We
explained that we only charge 10% for city tax but he disagrees and feels that
we billed him improperly.