Nikz At The Top

I have requested sales manager to call customer. her account dates back to 2014. We will do everything we can to address . I called and left message for joann will await return call. thx ses

1- [redacted] explained him the reason of cancellation.2- Despite we paid the balance due of services, they have not collect de garbage.  This can cost a fine from the [redacted] or the [redacted].  See the attach.3- That is an irresponsible business performer.Despite the cancellation matter, they are failed with service.  We are filling this complaint for void to go to court.

Worked out new pricing with customer.  Customer is satisfied and has agreed to extend our business relationship.

HelloOur Foreman called the customer and talked to him about the incident, he explained the reason why the Driver throw out the trash can, per the service rules everything that is on the curve we have to assume that is part of the trash except for Trash cans or need to have a “do not trash sign”,...

customer understood the situation and the Foreman provided him with a 33 gallon trash can so next time he doesn’t have to take his kitchen trash can out, he visited him and delivered the trash can today regards Rosa H[redacted] e  [redacted]o  [redacted]   c  [redacted]w  www.RepublicServices.com

Dear Ms[redacted]Thanks for submitting your concern regarding your bill.  In regards to your inquiry of the fees and taxes the $24.99 are fees that Republic charges to every customer as explained on our website http://www.republicservices.com/customer-support/fee-disclosures.   The...

rest of the taxes are mandated by Ramsey County and the state of Minnesota.  Please let me know if you need further clarification.

Hi, Mr. [redacted],Thanks for the opportunity to speak with you yesterday and I apologize again for the challenges we created for you.  Here are the follow-up actions my team and I have taken to correct our errors:>Old account balance zeroed; no credit collection action taken - process...

voided>Set up your account for quarterly billing; billing set for March to cover April, May, June service; $15 credit creates no cost service for the month of MarchWe greatly value your business and sincerely appreciate the positive feedback on our service.  We are striving for perfection on the holistic customer experience and are continuously improving our processes - particularly in the area of billing, customer service and communication.  Please do not hesitate to contact me if I can help with anything at all.  Thanks,Jeff M[redacted]General Manager[redacted]

I’ve spoken Ms.  Ann D[redacted]. today and explained when the account was closed the removal was scheduled for 02/09 and unfortunately we weren’t aware she needed it removed sooner until we got their [redacted] complaint.   She said the cart is still at the road.   Let her know we have...

someone on the way to remove it today and she wouldn’t be charged for the removal.   She was very appreciative.      Terri M[redacted], Republic Services [redacted] Tell us why here...

We investigated Mr. [redacted] issue and it appears he had some confusion on which weeks were his recycle and bulk collection. I attempted to contact Mr. [redacted] by phone @ [redacted] but did not get an answer. I was able to leave a voice mail with my contact info but have not received a reply. I also...

visited Mr. [redacted] residence but was unable to make contact with anyone. I did leave a business card with all my contact in the event he still needed assistance. We also received a Customer Survey from Mr. [redacted] on 1/4/18 in which he rated us a perfect 10. So the customer seems very satisfied with our service.

Business response appears to be incorrect.  Dumpster has been picked up and account closed, however I have received a billing for February service, and the online account is showing a balance due of $256.04, which is...

January and February service.  Service was cancelled as of 12/31/16, I do not owe anything for January or February.  Full $256.04 should be reversed.

It is now almost 1pm 10-17-17 and the cans are still sitting in front of my house.  On 10-16-17 Omar M[redacted]  from Republic phoned me regarding the cans. He said he would pick them up by 1230 10/17.  What is it going to take to get these cans picked up?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I apologize for the difficulty Mr. N[redacted] has experienced while trying to cancel his account. We had requested Mr. N[redacted] contact us by phone when he submitted an email cancellation request on 05/28/15. We always try to speak with our customers prior to cancelling an account. While we cannot...

discuss another customer's account, we should have worked with Mr. N[redacted] to resolve his concerns. When Mr. N[redacted] contacted us on 08/14/15 we failed to research his account and identify the correct cancellation date. I have since placed a credit on the account in the amount of $107.57 and for an account reconciliation to sent to Mr. N[redacted] once the credit has been posted to his account.

Contacted customer to offer a 3 year service agreement at better pricing.

Container was exchanged 03/06

I spoke with Ms. [redacted] today 01/11/16. I advised her when she spoke with the escalation line, the information I was given was regarding the credit and it did not indicate a return call was required. I apologized for this as well as her experience with us.The credit was posted to her account on...

12/30/15. I will be sending Ms. [redacted] a statement showing her account is at a zero balance.

Per my review of the account.  In the original cancellation conversation on 7/18/17, the customer was advised of the removal fees.  No notes stating that the customer disputed the removal fees.  On 7/20/17, the cancellation proration invoice generated for the effective date of 8/1/17...

through 9/30/17, leaving a credit balance of $91.96.  The 2nd conversation happened on 8/14.  The account balance was showing the credit balance, but the Republic Rep didn't see the pending charges for the removals, and stated there would be a refund.  Then on 8/20, the removal charges invoice generated for $84.24.  We show our container truck went out on 7/29 to remove the containers.  Perhaps Mr. [redacted]  didn't have the carts outside for removal at that time?  We've reached out to our Ops dept and they will look into the removal issue.  In the mean time, we will not be paying Mr. [redacted] for rental of storing the cans, because when they're stored inside or on someone's property, we can not remove the cans.  We will, however, waive the removal fees, and as a courtesy, refund the full quarter due to the issues not resolved by our Call  Center.  I have posted a refund for the full quarter that was paid for $150.28.  This check should cut next Friday, 9/15.  Please allow time for processing and mailing.  Kathleen S[redacted]Office Manager

I was told twice already that I would receive a $9.94 credit, which you also probably have no record of, but all I got was another past due letter. You now also owe me $10.27 for the missed pick up on 11/9/17, for a total of $20.21. I wish I had the option to send you to a collection bureau, but I do not. Until I see a receipt for $20.21 then everything else is just more lies, that I'm sure you will have no record of.

I would be fine with them calling me and refunding my $9.07. However, I just received a "final demand" for the $9.07. It also states that they turn it over to collections in ten days if I do not pay. This letter was dated March 16th. I...

cannot explain the level of professionalism that this company does not have. I thought everything was fine when I received this email from Revdex.com a couple days ago. I guess not. Honestly, I feel that I have been treated unfairly and that this situation has not been taken seriously. And of course, no one has called me.So at this point, now they must call me and also send me a letter that states I am not being turned over to collections. And the $9.07 should be erased from my account.   Thank you.

Route Supervisor has spoken with the customer and assured him that services would be provided as scheduled.

This Mariaperson sent a new contract to my attorny which according to my attorny voided the old contract.  We refused the new contract