Nikz At The Top

Our Operations Manager has contacted the customer and we have taken all appropriate steps to ensure this will not happen again.  We have also discussed the issue with the driver and made them fully aware of the details. We have adjusted the account for the lack of service, and we...

look forward to continuing our partnership with  Mr. [redacted].

The customer has been issued a credit on 7/10/17 and all trash was also serviced on 7/10/17. The driver for this route has been notified and will report any issues and or not outs when he his at the site. The driver has also been coached to provide  quality service and to communicate any and...

all service failures for what ever reason.

How did they arrive at the puny 7.26 compensation for all of the aggravation and grief I had to endure.   It's obvious to me that no matter how...

many times this happens they have no intention of rectifying the problem.  This keep happening over and over again without any kind of solution.   This business MUST be held accountable to honor their agreement for the service I am paying dearly for each month.  Furthermore, I am entitled to know why they selectively empty my neighbors cans which are right beside mine and make the choice to not empty mine.  This is deliberate neglect and I want to know why as it keeps happening and the business does NOTHING about it.

We do apologize for any inconvenience's this may have caused and greatly appreciate our customer's patience.  The day of service was changed to better service our customer as we believe this will ensure our customer's provided services improves and reduces any opportunity for a missed pick...

up.  In addition, the requested credit has been applied to our customer's account.

Dear Sirs,     This does not address the complaint at all! Because of the way that I was treated when I expressed my dissatisfaction on the phone to the customer service department, I have...

contracted with another service to pick up my trash. The failure of the new driver was compounded by the failure of the company to pick up my trash on special pick ups scheduled by them and the way customer service treated me. Their response fails to address the cancellation of service at all.   [redacted]

I apologize for the error.  It seems that, when the Harrells called in, the removals and bulk collection were scheduled incorrectly.  Our records show that there is a new resident in the home who is using our service and no further report of items that need to be picked up. The...

removal fees are in process for credit and the unused portion of July's service is also being credited.  Money left over on the account after 8/20 will most definitely be refunded.  We will need a forwarding address to ensure proper delivery of the check. Again, I am sorry for this service error.  Please let us know if there are any more actions needed. Thank you,Carey [redacted]Republic Services

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I never once gave you permission to remove the carts. I want my 90.00 deposit back !!! I have copied emails where my invoices changed daily! I also know the 90.00 deposit was for the trash bins ! You want your bins,give me my 90.00.

To whom it may concern: I send all the documents that present how I had have problems with Republic service since last year. I am not satisfied their  unfairness  billing. Finally I send the letter to inform the company that I will not renew the upcoming contract. Even though I send that letter by regular mail, The account manager Mr Purpura did call me that he did received that letter. so he adjusted the November 2016 invoice. To be honest in business , how the deliver the message should not be countable, as long as the message was reached. To take advantage to customer by trigger them with small issues it is unacceptable..Please be fair and have courtesy to the small business..

I apologize for the information you were given, you should have been told that you were able to drop off the container at our office.  I will have those fees waived for removal.   Thank You[redacted] General ManagerRepublic Services of Southwest Michigan

Per Mr. [redacted] request our operations team was notified to remove the recycling container and we received confirmation the removal was completed, and in speaking with Mr. [redacted] we apologized for the inconvenience.

Per customers request we will have supervisor contact customer and evaluate customers experience to determine the appropriate resolution.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are working to resolve this issue for the customer. I have left the customer a voicemail today to advise of some of the safety issues but that we want to work with him. The operations supervisor will also be contacting the customer tomorrow to further resolve the issue.

Good afternoon,After several misses and conversations with our team, it was determined that despite being placed on route for our drivers to service the HOA through our automated system, the system had not placed our customers on the daily route sheet. Given the lack of human error in procedure...

it took opportunity, which unfortunately occurs over time, for us to identify the issue. Once identified, we reached out to the customer and resolved the root issue. We thank our customers for their patience and allowing us the serve their community.

Hi there, after looking at the account I found that the customer had contacted us directly and worked with a rep from credit/collection resulting in a credit to the account for all that was in question. I then re-read the complaint and at the end I found this note from the Revdex.com that read as,Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. There is no action for you to take at this time. We will contact you when we next require your input.Thank you,Republic Services

I have spoken with Mr. [redacted] in regards to the service failures. This mountainous area requires a specialty truck to service correctly. This includes capacity to service both commercial and residential customers as well as a Telma brake system. During this time frame we did experience a larger than...

usual amount of down time on this truck. We are in the process of retrofitting two additional trucks to have the capability of servicing this unique area.  Our residential customers are instructed to have their trash out and ready to service prior to 0700. Unfortunately, due to the unknown circumstances of a breakdown, we will only be able to notify him of the situation after it has occurred. We have valued Mr. [redacted] as a customer for the last several years and we are working diligently to rectify his service concerns.

Dear Madison Resident;   Republic Services makes every effort to ensure that every customer is serviced correctly every week.  It’s our goal to provide exceptional services in a timely manor but unfortunately it appears we dropped the ball on your services.  It’s my understanding...

that these has been corrected now but if you ever experience any issues please call me direct at [redacted]. I do want to thank you for taking the time to point out the email system is not working.  We just converted our customer service over to a digital call center and this email address did not port correctly.  Our IT department is working to correct this issue.  Once again I apologize that you were missed and the communication was not making its way to us but please call me anytime if any other issues arise.   Thank you; David C[redacted] General Manager Tell us why here...

Our customers as well as the citizens are very important to us and we want to make sure we are in compliance with all regulations and local laws. We apologize for any inconvenience this may have caused Mr. [redacted] and his neighbors, we welcome their feedback and are always working to improve our...

service and community relationships. Raleigh NC has a noise ordinance from 10:00 pm to 7:00 am, we will reschedule the service of this location in accordance with this ordinance. Mr. [redacted] and his neighbors are welcome to contact me directly at [redacted] with any concerns or issues.  Thank you for your time,Beth M[redacted]Operations ManagerRepublic Services[redacted]

The charge for the carts has been credited and nothing is owed on this account.