Natural Green Cleanse

Hello, Upon signing up to Natural Green Cleanse services you agreed to enroll in a day trial programOnce this period ended and we had received no word from you wishing to be removed from the trial, your subscription converted into a monthly auto-ship program at a cost of $per monthThis service gets you a new 30-day supply of Natural Green Cleanse shipped to you once per monthThe first $is for the full price of the trial bottle, as the trial has expired and you are outside the trial date Upon signing up you checked the checkbox stating that you have read agreed and fully understood the terms of service, and section is where you can find all of the trial terms outlined, as well as directly on the order page in paragraph formWe do not issue a full refund unless you are inside the trial period As stated in the terms that you ticked that you have "read, fully understood, and agreed to" clearly state that the trial begins on the date the order is placedThese terms were not separate, as you can see on https://naturalgreencleanse.com/offer/trial.php they are directly under the cart as well as you must tick the checkbox before ordering Additionally, in your confirmation email that we sent immediately after purchasing, it stated: "Please be aware that your trial starts today, the date your order was placed." We send that as a courtesy reminder even though these terms are stated on the ordering page and in the terms that you checked Your Trial Began: 10/29/ Days later, your trial ended: 10/29/ You Cancelled: 11/4/ Your account has been fully closed, refunded and marked for resolution Thanks, Natural Green Cleanse ###-###-####

Dear [redacted] We can offer you a 50% refund which would be $and take 3-business days to processYour trial ended on March 21st and we have on file that your account was cancelled on March 24thHowever we would like to offer that refund to meet you in the middle and please contact us ASAP if you want us to process the partial refund Thanks, Natural Green Cleanse Support ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First, if you look at their web page and follow the steps to get the trial, it is not obvious that you are joining a monthly service nor that the ounce trial sample will cost nearly dollarsYou have to click the link to read the fine printI've copied screen shots in case they have changed their web site Second, I got a fraud alert from my credit card company and tried to call and cancel, no one answeredI called back the next day and it rang over times before anyone answeredThey repeated the same song and dance as their reply Third, the order was over the New Years holidayI have no idea of when it was shipped but I received it on the 4th or 6thIs it reasonable to evaluate a facial care product costing over dollars an ounce in less than days, I don't think so I ordered two products on the same day, both with this deceitful day trialI called both and got through on the 15th day; the other company refunded my money upon return of the remaining productThis company is refusing and is not open and honest Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] The business in reference to complaint ID [redacted] has contacted me via email and we agreed to a resolution to this issueThank you for your support Regards, [redacted]

It have received emails from Total Cleanse Plus confirming that they have refunded me in fullI will wait to business days to see if my credit card was refundedThank you again for all of your support Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ***, We have on file that you were only charged $and $for shipping and shipping insuranceYour account has been closed and refunded the $which will take about 3-business days to processThe confirmation number for this refund is Thanks, Rejuval Skin Support ###-###-####

pan [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] n

Hello, Upon signing up to Natural Green Cleanse services you agreed to enroll in a day trial programOnce this period ended and we had received no word from you wishing to be removed from the trial, your subscription converted into a monthly auto-ship program at a cost of $per monthThis service gets you a new 30-day supply of Natural Green Cleanse shipped to you once per monthThe first $is for the full price of the trial bottle, as the trial has expired and you are outside the trial date Upon signing up you checked the checkbox stating that you have read agreed and fully understood the terms of service, and section is where you can find all of the trial terms outlined, as well as directly on the order page in paragraph formWe do not issue a full refund unless you are inside the trial period As stated in the terms that you ticked that you have "read, fully understood, and agreed to" clearly state that the trial begins on the date the order is placedThese terms were not separate, as you can see on https://naturalgreencleanse.com/offer/trial.php they are directly under the cart as well as you must tick the checkbox before ordering Additionally, in your confirmation email that we sent immediately after purchasing, it stated: "Please be aware that your trial starts today, the date your order was placed." We send that as a courtesy reminder even though these terms are stated on the ordering page and in the terms that you checked Your Trial Began: 9/28/ Days later, your trial ended: 10/11/ You Cancelled: 10/14/ Your account has been fully closed and marked for resolution, we have also refunded the charges of $and $ Thanks, Natural Green Cleanse ###-###-####

The company took money out of my bank account ( which I didn't use for this order, I used a prepaid credit card ) after I had cancelled within days of ordering and now refuses to return it, saying I didn't cancel soon enough The company is not trustworthy and steals from you

Dear [redacted] We have on file that a refund for the March charge has been processed for $on March 21stRefunds take about 3-business days and the confirmation number for this is We can only process a refund for this charge because you failed to cancel your day trial within that time periodThe trial started on February 2nd and ended on February 15thThe first charge was for the full price of the trial bottle which was a day supply on a week trialWe have on your account that you sent back the 2nd shipment for a refund and hopefully you will receive this credit ASAPPlease contact us if you don't have a refund on your account and we will be glad to assist youFurthermore, your account has been cancelled and there will be no further payments or shipments billed to your account Thanks, Rejuval Skin ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] Please be notified, that the recent shipment of Natural Green Cleanse has been returned back to you , as of this weekPlus a letter stating I "DON'T want anymore shipments of this product sent to me"!!!!!!!!! Your company has caused me much stress

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The bank called me today and let me know all the refunds were madeThank You Very Much, I appreciate it! Best Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: All the company did was copy and pasted their initial response My daughter did not knowingly sign up for any "membership" By reading all of the other complaints, most people don't catch the scam until it is too late PLEASE FORWARD ME YOUR REFUND POLICY FOR THE UNOPENED BOTTLE I WANT TO RETURN YOU TOLD ME THAT YOU ACCEPT FULL REFUNDS FOR UNOPENED BOTTLES AND TOLD ME YOU WOULD SEND ME THE ADDRESS AND DETAILS OF WHERE TO SEND FOR A FULL REFUND FOR THE UNOPENED BOTTLE, I HAVE REQUESTED THIS INFORMATION AT LEAST TIMES As for the initial bottle, I will have my daughter dispute the charges with her bank and discuss with my attorney what my next steps should be Regards, [redacted]

Dear [redacted] , A full refund has been processed on your accountThere will be credits of $in your account within 3-business daysThe confirmation numbers for these are (January) and (March) Thanks, Natural Green Cleanse Support [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As stated in my 1st complaint, Garcinia Cambogia did not follow their own terms as stated on their site: You will be charged $after days of purchase and you will automatically be enrolled in our auto-pay program I was put into "auto-pay" after only days & I was charged $89.99, so Garcinia Cambogia did not abide by their terms I maintain that they did not follow their stated terms so I would like a complete refund Also, I feel that there is an ethical issue here How can it possibly be legal for a business to absolutely refuse to do a refund, if they did not follow their own guidelines Thank You , [redacted] cambogia Regards, [redacted] ***

Dear Janet Leach-ruth, We have processed a refund for one $and one $chargeThis will take 3-business days to process and the confirmation numbers for these are 617514(garcinia) and 436008(green cleanse) Upon signing up to Natural Green Cleanse and Natural Garcinia Cambogia services you agreed to enroll in a day trial programOnce this period ended and we had received no word from you wishing to be removed from the trial, your subscription converted into a monthly auto-ship program at a cost of $and $per monthThis service gets you a new 30-day supply of Natural Green Cleanse and Natural Garcinia Cambogia shipped to you once per monthThe first $and $is for the full price of the trial bottle, as the trial has expired and you are outside the trial dateUpon signing up you checked the checkbox stating that you have read agreed and fully understood the terms of service, and section is where you can find all of the trial terms outlined, as well as directly on the order page in paragraph formWe do not issue a full refund unless you are inside the trial period As stated in the terms that you ticked that you have "read, fully understood, and agreed to" clearly state that the trial begins on the date the order is placedThese terms were not separate, as you can see on https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ or on http://naturalgarciniacambogia.secureweboffer.com/offer/1/cc they are directly under the cart as well as you must tick the checkbox before ordering Additionally, in your confirmation email that we sent immediately after purchasing, it stated: "Please be aware that your trial starts today, the date your order was placed." We send that as a courtesy reminder even though these terms are stated on the ordering page and in the terms that you checked Please call in for any further questions, however your account has been fully closed and has been marked for resolution Thanks, Natural Green Cleanse Support ###-###-####

Dear Beverly Schmid, We have processed a 50% refund on your accounts which will be $89.99, this will take 3-business days to process and your confirmation number is The card on file is a Visa with the last four numbers being [redacted] We can not process a full refund for the Natural Green Cleanse account because you failed to cancel within your trial period that you agreed tooBoth accounts have already been cancelled and there will be no future chargesPlease contact us if there are any issues with your refund Thanks, Natural Green Cleanse ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Two reasons The day that I filed this dispute with Revdex.com I spoke to a person at this business and explained that I did not agree to being on their automated shippingI told him that I also wanted a refund on two jars sent in January and in February that I did not orderHe then told me that since I did not call to cancel further shipments, he would not give me a refundI told him I did not call because I did not receive notification that by ordering a trial jar that I would be receiving automatic shipments and I had no knowledge of more shipments taking place.He insisted that it was my responsibility to call to stop further shipments He advised me that I should return the jar that arrived in MarchAnd, he advised me that my account is now closed and further shipments would be stopped I then called USAA, my credit company, and filed a dispute because I wanted a refund for the two jars I did not orderUSAA Fraud Unit advised me to return all three jars and request a refundI did return the three jars by Registered Mail, Return Receipt Requested I want to receive a full refund of the two jars I did not orderI want a cancellation of the third jar, which I did not orderI want my account to be closed and receive no further shipments as the Customer Service said it wouldHe did not tell me that I need to call again to close my account and receive no additional shipments Regards, [redacted]

Dear [redacted] , We have refunded $as a way of meeting you in the middleThis refund will take 3-business days to processPlease contact us ASAP if the refund does not show up in that time period Thanks, Rejuval Skin Support ###-###-####