Moving Giant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Moving Giants response was patently false, as they did not call nor try to contact me in any way,shape or form. This is further evidence of the companys abuse of customers.In fact, I have made 3 separate attempts to contact them in the past 24 hours since lodging the complaint.  I have not received a response[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because it is still in process and awaiting to see the outcome from the company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint is still in process. Currently unresolved. I would like to be able to speak to someone about the situation,  go over what happened, and find a reasonable resolution. If my things could just be found and the reasons behind the charges and how things happened could be explained, that would be great. I was treated very well when I first went with the company, but once my initial purchase was made, any questions I had or concerns were disregarded or treated rudely, even as I was never rude to the ones I was speaking to, just had questions about the process, charges, and my missing things. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no effort made to contact me.  I was at work yesterday and no phone calls were attempted to me.  No voicemails were left either. There is no one to specifically contact in the message sent. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A refund in the amount of $2600. This will cover 5 week delay, smashed boxes, breach of contract, etc.
Sincerely,
[redacted]

To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their...

complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.        Very Truly,   M Lansky Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No such contact was made. No voicemail left, no email message received, no postal letter received. This is again an example of Moving Giants deceitful business practices. As of now, I owe no balance and any payment by check made to Moving Giant has been cashed by moving giant and the check cleared by my bank. At this point moving giants actions constitute larceny.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached documents that outline the damaged and lost items.  This response addresses the over charges but not the severe lack of communication and complete mistakes on their part.  There teams were rude and treated our items with a total lack of respect. The packing services we paid showed a total lack of professionalism and care, evident by the numerous items that were completely destroyed in transport.We are still missing very large and expensive items and signed NO paperwork upon delivery since our items were never delivered.  I have provided paperwork, receipts and pictures of all the lost, destroyed and damaged items and the company refuses to compensate us for their lack of care and failure to deliver the items we left in their care.  Some of the items include family heirlooms that are irreplaceable.   In addition, we have pictures (family portraits) that don't belong to us and have no labels.  I have made several attempts to have the company pick them up with absolutely no response.Please help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer,Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you...

didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.To start your claim/complaint process, please go to the website [redacted]. When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT <<< tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you.Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. Filing Limitations: A claim for Loss, Damage, Delay or Overcharge must be registered in writing or electronically with your carrier (through us) within 9 months of delivery for international or interstate moves or within approx. 15-90 days for local or intrastate moves depending on your local state regulations. You MUST check on the back of your Bill of Lading for the correct time limit to file a claim or you may contact your carrier directly to inquire about the time limit. Federal regulations allow up to 120 days for claims to be offered settlements or denied. If the investigation of a claim requires additional time beyond the 120 days, an extension notice must be provided every 60 consecutive days, until a claim settlement has been offered or denied in writing to the customer.NOTE: Per federal regulations, you are allowed to file a claim only once. No additions will be accepted at a later time than the date your claim has been received in our office or posted online. Please make sure to fully inspect your shipment properly prior to filing your claim so that all of your issues will be fully investigate and respond in writing with a fair resolution.Dispute Process: If you are not satisfied with the settlement offer made on behalf of your carrier, you must send your dispute in writing to [redacted] or you may mail your dispute along with any supporting documents to: [redacted]. A Dispute Receipt Acknowledgement Notice will be sent to your email on file or via mail. At that point, your file will be reviewed by a senior adjuster. If any adjustments are due, or if no adjustments can be offered, you will be notified in writing. If the final resolution is not accepted you may request to proceed with Arbitration.Arbitration program: All customers have the option to request arbitration through your carrier’s Dispute Settlement & Arbitration Program. The specific details of your carrier’s Arbitration Program are different and will be provided upon request and once the claim process is completed as required by law.All carriers have the right to try and settle a claim directly with their customers prior to proceeding with arbitration. Unless a claim has been filed and a resolution has been offered, no arbitration can be offered.Always at Your Service

Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate...

and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues.   To start your claim/complaint process, please go to the website [redacted] When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT <<< tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you.   Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation.   Filing Limitations: A claim for Loss, Damage, Delay or Overcharge must be registered in writing or electronically with your carrier (through us) within 9 months of delivery for international or interstate moves or within approx. 15-90 days for local or intrastate moves depending on your local state regulations. You MUST check on the back of your Bill of Lading for the correct time limit to file a claim or you may contact your carrier directly to inquire about the time limit. Federal regulations allow up to 120 days for claims to be offered settlements or denied. If the investigation of a claim requires additional time beyond the 120 days, an extension notice must be provided every 60 consecutive days, until a claim settlement has been offered or denied in writing to the customer.   NOTE: Per federal regulations, you are allowed to file a claim only once. No additions will be accepted at a later time than the date your claim has been received in our office or posted online. Please make sure to fully inspect your shipment properly prior to filing your claim so that all of your issues will be fully investigate and respond in writing with a fair resolution.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.        Very Truly,   [redacted] Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint is still in process. Currently unresolved. I would like to be able to speak to someone about the situation,  go over what happened, and find a reasonable resolution. If my things could just be found and the reasons behind the charges and how things happened could be explained, that would be great. I was treated very well when I first went with the company, but once my initial purchase was made, any questions I had or concerns were disregarded or treated rudely, even as I was never rude to the ones I was speaking to, just had questions about the process, charges, and my missing things. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is their standard response by sending you to that other website "[redacted]" They do not answer when you file in that website. It is time go to to the Revdex.com since these guys don't care. Check the other [redacted] reviews about Moving Giant and you can see why these people have NOT resolved any issues. My complaint has NOT been resolved.[redacted]
Sincerely,
[redacted]

Great Decision
Going from Maine to Michigan was one of the toughest decisions I’ve ever had to make in my personal life. Choosing Moving Giant on the other hand, was one of the best business decisions I think I’ve ever done. I would highly recommend going with them, because they do what they say they will.

Worth Every Penny
I’ve had to pay extra fees in the past when making large state to state moves, but Moving Giant didn’t do that to me. They broke down exactly what the cost was going to be, and made it easy for me to see where my money was going with the move. Worth every penny.

Forced to move around quite often…
My husband’s job makes us move every couple of years or so, and as a result we’ve had many run-ins with different moving companies. Each one was lacking in some way or another, or didn’t meet our expectations. This time we went with Moving Giant and they are the company every moving company we’ve gone in the past should have been.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They just told me to go to moving claims .net and hope for a refund there. My son still doesn't have a crib to sleep in they should pay for their mistakes instead of having a third party company handle it for them. The company states they can wait 120 days before approving a claim. So my son won't have a crib to sleep in until he is a year old. 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already started the claim process. Take some ownership in the fact that your sales guy lied to me to get me to hire your company and screwed me in the process. Your company needs to own up to lies and deceit, don't talk about the process. Your process of getting my stuff to Florida is flawed on so many levels. You have no business talking about process. How you even handle my stuff is a flawed process, how you "quote" cost is really flawed. Take some ownership moving giant 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Moving Giant regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The company did eventually contact us and deliver most of our things.  However, upon delivery day, it was discovered that one of our boxes...

was missing.  The driver said that someone from the warehouse would look for it, and they would contact us about the missing box - at this point, no one has contacted us about the missing box.  Also, despite the company being in breach contract (they did not deliver our items within 21 business days from the first available delivery date which was July * - the items were eventually delivered on August **) they said they would not deliver our items unless we paid them more money on top of what we had already paid them.  This company has been very difficult to work with and has been unresponsive to any issues we have had.  I am saying that the complaint has not been resolved because we still have not received our missing box, and the company was going to hold our items hostage if we didn't pay them more money despite the fact that they were in breach of contract.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Moving Giant regarding complaint ID [redacted].Sincerely,[redacted]

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, Mark L[redacted] Customer Service Department