Moving Giant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am currently in the process of filing with *** However, the online service is very slow and requires the customer to sign paperwork and mail it to FloridaI will be finishing up the second round of mailing papers regarding my complaint by next week$as compensation is disrespectful in the fact that I paid almost $6,to move and be disappointed and stressed by a company. I made sure to file with the Revdex.com because regardless of a compensation, your company needs to be held accountable for its actionsI was told your company is an A+ business with the Revdex.comI want to make sure future customers are fully aware of your company's practices and downfalls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Team,Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not have any issue with the Pickup My issue was on Delivery. My shipment was in storage area, and if I need the shipment I need to call and tell them days in advance so shipment can be made I called and filled the form to ship the items from Storage to my home but it took long time for me to get the shipment I have finally got the shipment now, but still some items are missing and also have sent a claim request
Thanks Regards ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Moving Giant regarding complaint ID ***, however my complaint has NOT been resolved because:
Moving Giant has delivered my goods, however, many items were damaged or missingI will be filing a claim this week, and I will keep you up to
date with those results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have provided Moving Giant MULTIPLE opportunities to resolve this matter I spoke DIRECTLY with Joy J*** (VP of Client Services) who offered a nominal discount of $250; however, I reached out to her times and she has not responded I also filed a complaint when I spoke with a Client Services representative (who took detailed notes of my complaint) I asked her to contact with next steps and she NEVER responded or called me back I also sent emails to Client Services and NO ONE responded to my complaint I have superseded Moving Giant's company policy with trying to resolve my dispute and they have FAILED to address this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Impeccable Move and Job Well Done
Moving Giant made sure that moving was as easy for me as possibly could beTheir service was impeccable throughout the entire process and I only wish more companies were like themIf I had any concerns, they were more than happy to answer them without any extra hassle

Couldn’t Have Asked For a Better Experience
I packed up my belongings in Maine and needed to find a reliable moving company that could get me to PennsylvaniaMoving Giant was the first company I found that could make a large state to state move, and I read all of their great reviews onlineThey aren’t just talk, they’re the real deal when it comes to moving

As coordinated with a representative from Moving Giant, I had an ongoing written conversation through email regarding our piand delivery dates, and other specifics pertaining to our moveI’ve asked specifically, if we wanted our items delivered by August ***, when would have been the best day for pick-up; the representative stated July **, As planned, my items were picked up on July ***It has been approximately six weeks since the piand I still do not have my thingsWhen I decided to proceed with this company as my movers for my move from the east coast to west coast, the representatives failed to inform us of the day delivery windowThe sales team sells you a dream, and cuts all contact with clients as soon as the contract is signedThis company states it's a possibility that it will take days from your first delivery dateIt is indeed not an estimate, but in fact, they take advantage of the full days and moreOnce the sale team has you locked in, they send you over to the rude shipping department with horrible customer serviceI was threatened by one of their representatives in the shipping department when I expressed my concerns, then they responded that if I did not cooperate with them, they will deliberately push my items back further, and push out the “intended” delivery dateI highly recommend staying far away from this companyIt is worth investing more money with another company that offers you a better and reliable service

These guys don't even deserve star in my bookIf I could go back in time, cancel their services, and exploit friends and family to help me with my DC to NC move in a U-Haul, I would do it in a heartbeat
It all starts off wonderful and promisingFirst, a sales rep (in my case Pete M***) is more than responsive and helpful with your moving needsHe works with you to settle a list of items and immediately provides you a priced estimate over the phoneAs my furniture would probably only fit a studio apartment my estimate was at $1,250--almost $1,less than other competitors I shopped around with! It seemed too good to be true (which, in retrospect, I should have taken as a red flag)
Following this, the nightmare of the actual moving beginsWe were scheduled for an 8am-12pm Friday pickup and get a call from the driver at 10am that they will probably make it at 3pm that dayAfter more waiting they call at 6pm to say they will probably make it the following day (my backup day) insteadMy parents flew to NC to help with the move, so there goes $to get them a hotel that night$to extend my parking permit with the DC gov'tAt least $in lost wages from my friends who took the day off to help me with the drive down to NC that never was
I finally hear back from the driver mid-day Saturday--at this point exacerbated and exhausted from not knowing what's going on--and he says they will be arriving between 4-8pmMovers finally arrive at 9:30pm Saturday and they are rude and unapologeticThe main guy (George) hands me a HUGE stack of paperwork to sign, which contains a lot of new contract language that I had not gone over with PeteThey also glance at my things and say that because they charge by space not pieces (news to me!), it will likely be $2,because the items are "larger" than expectedImmediately I freak out and try to figure out what other options I have at 10:30pm at nightTo cut costs, I hastily decide to leave some pieces of furniture in DC and take extra boxes myselfWe settle for $total, I sign the papers, they go
After my things arrive the following week, I find that my bed frame has been dented to oblivion and they have lost other major pieces for assembling the bedTo make matters worse, I reviewed the fine print extra carefully to submit a claim and found that while reviewing+signing contracts in the dark by the moving truck on Saturday night, I had initialed a very complex waiver that says my items would be reimbursed at $a POUNDSo even if they were to make up for a pound bed frame valued at $400, it would come down to a measly $Not worth the paperwork and wasting another minute dealing with these crooks
TL;DR: If you are willing to shed the blood, sweat, and tears needed to deal with these professional scammers and save MAYBE $in the long run (highly doubtful), it's absolutely NOT worth itI would stay away as far as possibleIf you are still interested in using Moving Giant after hearing my story, you better have a good lawyer on retainer

What can we do to keep you happy?

Revdex.com:At this time, I have not been contacted by Moving Giant regarding complaint ID ***.Similar complaints registered with the Revdex.com of Boston and Chicago for Majestic Movers of Quincy, MA and Majestic Movers of Oak Park, Il have not been responded to either to me or the
aforementioned Revdex.com officesWith that said, as passed on to my sister *** ***, intended recipient of the contested household goods, the Revdex.com Chicago office received a response from Majestic Movers, Oak Park, Il on Nov * saying that as of ** October, those goods had been placed on a truck enroute to the California destination and would be delivered within daysThe communique, on Majestic Movers letter head labeled as a "binding moving estimate" was dated October ** from a transaction which took place August ***This plainly is a ploy to "reset the clock" on Majestic Mover's partWill continue to query all three connected moving offices to get already paid in full delivery of contracted house hold goods.Sincerely,*** ***

face="arial narrow, sans-serif" color="#000000" size="4">Dear Valued Customer,
Please read the requirements & regulations to ensure a smooth resolution for your claim/complaint. In the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues
To start your claim/complaint process, please go to the website ***When entering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Moving Giant regarding complaint ID ***. Sincerely,
*** ***

Dear Valued Customer, We have been trying to reach you by phone today with no luck and left you a message with our contact information.Your Concerns with the company was brought to our attention and care, and we would need to speak with you in order to better understand your issues with the company. We would like to thank you for allowing us to respond to your issuesWe strongly believe that with a mutual consideration we can easily reach an understanding and keep our relationship in good standing. Please try to call us back as soon as possible (See contact number below) so we can resolve your issues with the company. Always at Your Service

At this time, I have been contacted directly by Moving Giant regarding complaint ID ***, however my complaint has NOT been resolved becauseNot only has this issue not been resolved but they tried squeezing another $on top of the $265.00 for deliveryThis company wanted me to
sign for things delivered that I had no clue even what they had broughtThe never took anything that was on my contract and now I have to come up another to get the rest of my stuffThis company is sleazy and completely unethicalI'm at $because I didn't give them the other $they unloaded my stuff in a parking lot and we had to carry it up to my apartmentThe agreement was for delivery and set upI feel violated and blown away at how anyone can conduct business like thisNot to mention the bs on trying to find out where my things were
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good business ethics
My sister recommended that I go with Moving Giant after they treated her family so well, and we decided to take the plunge with them as wellWe went from Vermont to Maine and the movers did everything we wanted them toThey helped with any questions we might have through the entire process

This moving company is the worst I had ever had to deal with First, they look for every possible way to up-charge you for everything They wanted to charge me an extra $if the new place didn't have access for a 54' semi trailer NO PLACE has access for a 54' semi trailer They charge an extra $for "long-haul" trip that they want in cash once your stuff is delivered
Don't expect your belongings to show up in good shape My stuff was totally trashed and I had heavy duty boxes Its clear that they throw your stuff around and stack heavy boxes on top of lighter boxes, etc Just no care taken at all Not to mention some of my stuff didn't make it at all
Extremely shady company Stay as far away from them as you can You may be temped to go with them due to a lower bid but be warned that they add costs not in the initial bid and it ends up being more expensive then had you went with a reputable company who actually handled your stuff with some care

Great consistency
Choosing a moving company is relatively difficult because of the sheer number of options availableI didn’t want to cheap out this time, and potentially damage my belongingsI went with Moving Giant who made sure that even the safest of boxes was treated as if it was fragile

No Scratches
I rarely take the time to review a company I’ve done business with in the past, but this time I made sure to change my old habitsI went with Moving Giant and I was in shock that they didn’t damage anything or upset me in any wayI’ll be using them in the future for all of my moves

Good Ethics
So many companies out there preach about good ethics and high company standards, but Moving Giant stands by their traditionsThey showed to my wife and I that our business was important to them, and that they would go above and beyond what it took to make us satisfied, and we are