Moving Giant

Dear Revdex.com, All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with the customer’s approval to Order of Service via Electronic Signature confirming the information provided is true and accurate(Please find attached Signed documents by customer) Our record clearly shows that due to additional services requested by the customer and rendered by Moving Giant on the day of the pickup, consisting of additional volume to be shipped and Packing Supplies to be used, additional charges were made to the accountThe total Transportation cost for the customer relocation was reconfigured and agreed upon, according to their new requirements at the time of pickup date BEFORE loading their shipment Please Note that on the confirmation call from Moving Giant (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the account Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprises We can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation In order to maintain our high level of customer satisfaction, MOVING GIANT Is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your move Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same response you have provided My response is the same as earlier YOU HAVE NOT CALLED EITHER NUMBER we have given you, YOU HAVE NOT LEFT A MESSAGE, and THERE IS NO CONTACT NUMBER "BELOW" as stated in your response I called the company again - and again was routed to customer service, the only employees I am able to talk to AGAIN, customer service declared that they have no information - not even a name or number where I could reach someone WITH informationthe customer service person eventually told me the delivery had already been made on 7/**, which is also not true Requesting tracking information on movingclaims.net results in no response Complaints through the Revdex.com is getting automatic, irrelevant responses Calling the company results in no information Complaints through movingclaims.net cannot be submitted Emailing moving claims.net results in a response to go to the website (that won't submit a claim).HELPMy father's stress level is such that I believe there is a strong possibility it will lead to his death At years old, he should not be treated this way (Not that anyone should) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No such contact was madeNo voicemail left, no email message received, no postal letter receivedThis is again an example of Moving Giants deceitful business practicesAs of now, I owe no balance and any payment by check made to Moving Giant has been cashed by moving giant and the check cleared by my bankAt this point moving giants actions constitute larceny In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already started the claim processTake some ownership in the fact that your sales guy lied to me to get me to hire your company and screwed me in the processYour company needs to own up to lies and deceit, don't talk about the processYour process of getting my stuff to Florida is flawed on so many levelsYou have no business talking about processHow you even handle my stuff is a flawed process, how you "quote" cost is really flawedTake some ownership moving giant In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Valued Customer,Please read the requirements & regulations to ensure a smooth resolution for your claim/complaintIn the unlikely event you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers fully understand that they must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with a resolution to their issuesTo start your claim/complaint process, please go to the website [redacted] When entering our site, click on the >>> [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No one has called me or sent me an email Once again, Moving Giant is lying In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because it is still in process and awaiting to see the outcome from the company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Moving Giant regarding complaint ID [redacted] .Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

At this time, I have been contacted directly by Moving Giant regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The company did eventually contact us and deliver most of our things However, upon delivery day, it was discovered that one of our boxes was missing The driver said that someone from the warehouse would look for it, and they would contact us about the missing box - at this point, no one has contacted us about the missing box Also, despite the company being in breach contract (they did not deliver our items within business days from the first available delivery date which was July * - the items were eventually delivered on August **) they said they would not deliver our items unless we paid them more money on top of what we had already paid them This company has been very difficult to work with and has been unresponsive to any issues we have had I am saying that the complaint has not been resolved because we still have not received our missing box, and the company was going to hold our items hostage if we didn't pay them more money despite the fact that they were in breach of contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Forced to move around quite often… My husband’s job makes us move every couple of years or so, and as a result we’ve had many run-ins with different moving companiesEach one was lacking in some way or another, or didn’t meet our expectationsThis time we went with Moving Giant and they are the company every moving company we’ve gone in the past should have been

Revdex.com:At this time, I have not been contacted by Moving Giant regarding complaint ID [redacted] .Sincerely, [redacted]

Heavy Lifting All Done My roommate and I made the jump from Mississippi to West Virginia togetherWe went with Moving Giant who took care of all the heavy lifting that we couldn’t handleThe best part about it, is that they did it with a southern charmWe’ll both be using them again in the future

Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to
thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, Mark L*** Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because This is becoming repetitiveAs I mentioned I have already filed a complaint with Moving CliamsWhat is the status with that?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only resolution that I would suggest here is improve your service on Delivery Make them quick so you guys get good business and satisfied customer
Thanks Regards***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Haven't seen anything yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This standard response does not meet the specificity of my complaint The company has informed us of *** before, but when we tried contacting them they were rude, aloof, and hung up on us on several occasions After consulting online review sites and speaking with reviewers of Moving Giant, it seems everyone that uses this company's services gets scammed in the way that we did These same reviewers note that *** is a similar sham website that offers no support In my individualized complaint, Moving Giant failed to acknowledge any responsibility or even mention my experience in their response They simply replied to a detailed account with a form letter filled with useless, phony information they have supplied myself and other consumers with previously to no avail Not once was any specific detail of my complaint addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Moving Giants have not attempted to reach out to me to resolve this issue pertaining to my lost/stolen items. I am also looking to be FULLY compensated (regardless of which coverage was selected since they both are not consumer friendly) for the items that were lost/stolen in transport from Bellwood, IL to Las Vegas, NV. I worked hard for the items I have purchased for my home and was given gifts to bless my family and I from my baby shower (January 2016)To find out that they have been lost/stolen and destroyed with no care in the world is very much unacceptable. (1) PS4-->$500.00(1) Fisher Price in rock n Glide Soother-->$160.00(10+) Huggies Diapers and wipes in a box--> $per box(1) Black Baxton Studio Pageant Wood Contemporary Upholstered Dresser--> $- $350.00(3) Sterilite gallon tote in grey--> $ - $50.00+(1) Atlantic Game Central Tall Storage Hub in black-->$60.00(1) Iron --> $- $30.00
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,As of today the company has made no attempts to contact me to resolve this issueI am still paying storage on things that should have been deliveredI have even tried calling them to put this matter to bed and I was never given a person to contactThe cost and time that this matter has caused is insane at this pointThank you for all your help in trying to resolve this matter.Sincerely,*** ***###-###-####