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Morris-Jenkins

13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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Morris-Jenkins Reviews (%countItem)

Ray was very knowledgeable and thorough . Reviewed everything with me and pointed out things that will be needed in the future

Lisa was awesome. Did her work as though it was her personal home.
I would like to have her every time. Thank you.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Julian did a great job installing our Nest thermostats!

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Prompt, Professional, and very courteous. Dylan thoroughly answered all my questions and I would definitely recommend Morris Jenkins for all of your hvac and plumbing needs, A+++++ service!!

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Technician was professional proficient and courteous. Great experience. 100% recommended!

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Excellent job! Polite technician who was extremely helpful.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Top notch company and employees! My go to for all my HVAC needs.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

I had my HVAC unit serviced by Chris Stapleton today. WHAT AN AWESOME GUY! He was professional and pleasant. He was thorough in explaining the services he provided and the recommendations for the health of my HVAC unit. After telling him why I decided to discontinue with my Priority membership, he took the time to explain the advantages of being a Priority Member in a way that I understood, so I re-enrolled. Chris Stapleton is a great technician and he is definitely an asset to the Morris Jenkins family. I'm glad that he was sent to my home today.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs and being a Priority Advantage Member!

Nic was great! He took the time to explain everything thoroughly. He did a great job and didn't mind having a four-legged "helper". I ended up getting the membership so got a full inspection/cleaning but I'm glad I did as I ended up having some clogs and needed a repair made. There was no pressure in selling me this membership but it just made sense if you plan on doing regular maintenance.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs and for being a Priority Advantage Member!

Called to my residence twice to fix an issue. When the issue continued, manager said it was a design flaw and could not be fixed-needed complete redo.
On Nov. 1, 2018, I contacted Morris-Jenkins for a leak coming from one of my upstairs bathrooms at my short-term rental unit. I was told that it was because of a set screw and paid $348 for the repair. On Mar. 1, 2019, I called about the same issue in the unit. This time I was told that my deck spout was leaking and paid $1184.04. On Mar 7, 2019, while I had staying and paying guests, the issue occurred again. I had to close for 2-days at a cost of $250/day. This time they sent a supervisor, Troy C, who said that essentially the issue was caused by a design flaw and could not be fixed without redoing the entire bathroom-knocking out walls, removing wood and windows, etc. If it was a design flaw, why did you charge me for 2-repairs that I obviously didn't need?
I called in a second opinion. The issue was fixed with a $40 elongated shower neck. We have not had an issue since March.

Desired Outcome

I would like all of the money spent for unnecessary repairs to be refunded in full and to be compensated ($250/day) for the 2-days I had to close to address an issue that they guaranteed was fixed.

Morris-Jenkins Response • May 23, 2019

Thank you for forwarding the customer's complaint to us. We appreciate the opportunity to address our customers' concerns.

Accordingly, we have been in contact with the customer and feel that the issues are resolved at this time.

Thank you, again, for forwarding the customer's complaint to us.

My condenser fan motor quit working, I called Morris-Jenkins Sunday afternoon about 3:00 pm. Within one hour, Hunter Deal arrived at my door, he has to be the best service-repair tech you could ever be blessed to have. He is very professional, knowledgeable and caring about your repair problem..He explains everything where you understand all your problems. He goes above and beyond your expectations, you never feel uncomfortable with his abilities to do quality repairs, he is very experienced and checks everything before he quits. You have no questions about your repair before he leaves.. He not only cares about his work, he cares about "you", no matter how long it takes. He is an exceptional young man. Never hesitate to call Morris-Jenkins, you will be glad you did.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Great service, great techs. I called around 0800 and had a new air unit installed and running by 1600. I'll have cool air at our house tonight.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Dylan B provided exceptional service during our routine service maintenance appointment. He was very thorough, friendly, professional and kept us updated during the appointment.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

JC was very knowledgeable when it came to my plumbing needs and explained what my problem was. I felt he was honest and gave me a true assessment of what was needed to remedy the situation. He was on time, professional and courteous. Would definitely recommend him to others as well as call him back to take care of my plumbing needs. Definitely a keeper in your organization.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the plumber's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Very efficient. Great service.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Gary was very professional and was a joy to talk to. Very knowledgeable and was able to answer all my questions.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Prompt service, answered all my questions, and got my AC going again. Great job!

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Gary was very courteous even when I threatened to put him in the back yard in a hole when he told us how much it was going to cost to get our air condition unit fixed. He took it in good stride. He was a pleasant young man to have service our unit and would definitely recommend to anyone. Thanks Morris Jenkins

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Regular AC maintenance scheduled; Patrick was the Tech.
Pat arrived at the scheduled appointment time and reviewed
With me all the work he was going
To perform and the approximate time it would take to complete.
He completed the work and sat down with me to explain what his
Inspection of our units identified and provided his recommendations.
Extremely satisfied with this visit and appreciate Pat's knowledge
Of his work.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

Mark did a great job getting our system in and working with no issues. He was professional and courteous. We are very satisfied with the work done.

Morris-Jenkins Response • May 23, 2019

Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!

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Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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+1 (704) 357-8522

Web:

morrisjenkins.com

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