Moore-Built Construction & Restoration

[A default letter is provided here which indicates your acceptance of the business's... response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

It appears the attached packing slip has been modified from its original formPlease see attached file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Will see you in court!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We advise the customer to reply with the information listed on the return receipt starting with the date, including the time, so that we can research further

As previously stated, we sent a Kohl's Merchandise Credit on March 31, Please allow up to a few weeks for delivery via mailAs such, we consider this matter resolved

We apologize for the disappointmentOn November 6, we processed a credit in the amount of $166.82, in compensation for the missing item, which will post in an average of seven days to our customers Kohl's Charge card ending in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday. They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax. I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted] . RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, Michael [redacted]

We apologize for any additional inconvenience

We apologize for the disappointmentHowever, the two orders referenced on this complaint are not valid Kohls.com order numbersNonetheless, on March 24, our records indicate that the full Kohls.com order, ending in 4349, was returned to the Lone Tree, CO Kohl's storeAs such, $will be refunded to the Kohl's Charge card ending in in an average of seven daysFor questions or concerns regarding the Kohl's Charge card, please contact Kohl's Customer Service at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe reference number I was given during the call which is [redacted] and I spoke with Joel.My order number, which is [redacted] .And my receipt number for the partial refund: 11/7/- [redacted] -- [redacted] Their response is outrageous -- a customer should be permitted to reach corporate when they are not getting assistance at the customer service level.They have completely glossed over THAT issue [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We apologize for the inconvenience, we have applied a credit in the amount of $to our customers Kohl's Charge ending in [redacted] Please advise our customer to allow 3-business for it to reflect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This cause great inconvenience for meI did not return the product and no one has contacted me to confirm whether the package should be sent backI demand either Kohl's or they need to ask their shipping company to take the responsibilityI do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11855141, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Paul K***SHIPMENT ACTIVITYNOV 29, 08:AMDelivered -If you look at shipping confirmation number and track it Its clearly says it made it to buffalo, ny But, at the FEDEX location it was sent back Do from damage It is in Minnesota FEDEX sent it back to stpaul MN When I called Kohls customer service they where able to see it on the computer Now all sudden you can't I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage It was delivered back to kohls Saint Paul, MNNOV 29, 02:AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:PMIn transit MAHTOMEDI, MNNOV 26, 07:PMIn transit PORTAGE, INNOV 26, 08:AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:PMDeparted FedEx location BUFFALO, NYNOV 25, 11:AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:AMAt local FedEx facility BUFFALO, NYNOV 24, 12:AMArrived at FedEx location BUFFALO, NYNOV 23, 07:PMIn transit ELYRIA, OHNOV 23, 05:AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:PMPicked up SAINT PAUL, MNNOV 22, 03:PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

We were able to verify that due to associate error, the customer's order was erroneously duplicatedWe have processed a return for Kohls.com order # 4211531577, back to the customer's VISA ending in We advise our customer to allow 10-business days for the creditWe apologize for the inconvenience

With the information provided, we are unable to locate an orderPlease have our customer attach their order confirmation

We have researched the customer's concerns related to Kohls.com order #Our records show the customer was only charged $to her Master Card ending in At this time we advise the customer to provide an official February and March bank statement for further review

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHiI wanted to follow up for the recordKohl's sent me an apology and my $cash rebateThey said to keep the gift card and coupons for all the hasslesI hope you will include this in the public record for case [redacted] I have copied the email belowAgain, I thank the Revdex.com for your time and helpHave a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr***, I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolutionAs it is my intent to provide our customers with quality service, I appreciate the opportunity to respondPlease know that the $Visa prepaid card was sent out to you on October 20, Please allow up to days to receive this in the mailAfter conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical errorPlease keep the $Kohl's Merchandise Credit (KMC) as well as the coupons for your considerationI apologize for the miscommunication, and hassle in regards to thisWe will be responding the Department of Agriculture, Trade and Consumer Protection as wellMr***, you are a valued customer and again regret the hassle this has caused youIf you require any further assistance please contact me at ###-###-#### Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $less than the retail value they advertised it atIt is no coincidence that of the same rings were faultyI fully understand that in circumstances if a customer returns something they get the used Kohl's cash deducted from the refund but this is not a circumstanceI never intended to return this ringIt was my engagement ring and was supposed to be foreverIt was upsetting enough to have to exchange it once but after times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damagedIf I could have kept the ring they would have no problem in letting me keep my Kohl's cashI tried everything times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior qualityBecause Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refundThis policy should not apply to something that is their faultHad I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the itemI am extremely disappointed in their customer serviceI have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good qualityI was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thingThis policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacementTheir inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined Regards, [redacted]

We thank our customers for contacting Kohl's Department Stores about their recent Kohls.com orderWe regret to learn that their items were not available when their order went into fulfillmentWe make every effort to ensure that we have enough merchandise to meet the needs of our customers However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn the case of our recent Black Friday ad and promotions, we included a disclaimer stating that the our specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe apologize for the inconvenience this may have causedIf the customer wishes to reorder, she may call our customer service number and reference the original order number and they will honor itShe can call 1-855-564-