Moore-Built Construction & Restoration

Thank you for your continued helpI ordered pairs of boots online to Kohls at 5:a.mI checked the billing address and continued to paymentWhen I checked the email message I was sent it had the wrong shipping addressIt was my old addressI promptly called customer service and they were not opened until a.mWhen I called at a.mI was told I only had minto make changesWell it wasn't possible since there wasn't anyone to talk toI had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted] ***I am being billed for the boots even though I never got themThe tenant does not answer the door where I used to live so I have no way of fixing thisFed Ex needs the fullfillment center to contact them and they won'tIf I order at %;then why don't I have the same rights as someone that orders at a.mThen Kohls should make concessions for early ordersI have no service and that is terrible business ethicsPlease can we fix this problem soon as I am having cancer treatments and really can't cope anymore with thisThank you so much [redacted] ***

We thank the customer for their feedback involving the associate in our Executive OfficesWe will review our customer's concern and coach internally with management

We need more information if a receipt is not able to be providedCan the customer specify the date and which store location the return was completed at, if possible, and the amount?

We regret to hear the customer was not able to use their earned Kohl's CashAt this time we have applied a $credit back to Kohls.com order # [redacted] , back to the customer's Discover ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize fro any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This is not acceptable that it takes so long to issue a refundThere is no email which indicates that the refund was processed.] Regards, [redacted] **

Our records show a refund for $was processed on 01/21/ We advise our customer to log in to their My Kohl's Charge account, or review their next statement to confirm the creditWe apologize for any inconvenience

We apologize for the disappointmentOur records indicate the amount received from the return was correctOn November 19, the Kohls.com order ending in [redacted] was purchased in the amount of $On December 11, the full order was returned to the Kohl's store in [redacted] , MD, and was credited for the same amount, which posted to the American Express card ending in ***Our records also indicate Blue Kohl's Cash in the amount of $was issued in storeHowever, as a courtesy, on December 31, we offered an additional $off a future Kohls.com orderAs such, please contact Kohls.com via phone, at ###-###-####, to receive this credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's amazing that after a month of constantly going back, within hours you are able to see that I FINALLY drove myself, again using my resources, into a store and BEGGED AND PLEADED my case to a store managerAfter what seemed like forever and showing him all of the messages back and forth - someone was finally able to see what YOU'VE DONE WRONGSomeone FINALLY admitted that I was sold three packs and got one packs and there was no reason as to why someone at .com couldn't have helped meThe only problem, like you see, is that I was given back what I paidHad this been weeks ago and I hadn't invested all of these resources into correcting this issue that should have been corrected the minute you saw you sold me three packs and shipped one packs, I could consider this overNow, it's not enoughNow, I want something provided to me for the incompetence I've had to deal with in the form of your employeesReview the emails, review the calls, review the tweetsHow many hours did I spend? How many times did I repeat the same situation where all I was begging for was what you owed mea 2/refund of what I've already paidWhy did I have to invest more resources to settle this problem? These socks have become a bigger issue than just the $26+ I'd be spending on sock (which I didI repurchased the socks at a corrected price)Take ownership of your mistakeBelieve in customer service and ethics and offer a customer who you've dragged through the mud, a courtesyUnderstand that nobody should be treated and lied to as many times as I have been for doing nothing wrongThis is 100% you and 0% me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the disappointmentAs this item is available for the stated price online, our customer is more than welcome to contact Kohls.com at ###-###-#### to place the orderWe are also able to honor the 30% off discount, which would bring the price down to $

We apologize for our customers frustrationPlease know that a credit was initiated to the customer on August for the return in the amount of $to the American Express ending in Please be aware this can take an average of seven days to post

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They are just unwilling to do anything to resolve the issue Regards, [redacted] ***

---------- Forwarded message ----------From: < [redacted] >Date: Sun, Mar 13, at 1:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted] I do not see a place to respond to your Email I have heard from KOHL's However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

We did attempt to reach out to our customer directly to reorder the item for our customerPlease have our customer contact ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The payment is my money, can not be held by anybody else.just want refund [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] **

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation Regards, [redacted] ***

We apologize for the disappointmentWe verified the Kohls.com order ending in was sent back to our warehouse, as it was undeliverableAs such, on January 3, we credited the full order in the amount of $67.55, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of daysFor Kohl's Charge specific concerns, please contact Kohl's Customer Service, via phone, at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***Nothing was really done, I was told to come into store & she would show me how the price tags workI do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customersI have not had a change to get back to store yet as I live clear downtown, blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue

We stand behind our previous responsePlease close this claim out