Moore-Built Construction & Restoration

We regret the customer's Kohl's Merchandise Credit (KMC) is coming up as invalidAt this time we advise the customer to provide of copy of the accompanying receipt of when the KMC was issued for further researchWe apologize for any inconvenience

We apologize for the disappointmentOn January 19, the Kohl's Corporate Refund Department issued a Kohl's Merchandise Credit (KMC) in the amount of $52.03, which will be delivered, via mail, in an average of 7-business days

Unfortunately the provided sequence of numbers does relate to transaction information. We advise the customer to attach a copy of the receipt for further research.

We regret to learn that the advertised item was not available when the customer visited our storeOn occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeWe apologize for any disappointment Additionally, we regret to learn that the customer was unable to redeem their Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the customer’s request to honor the Kohl's CashWe apologize for any inconvenience

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

The business has not provided any resolution here except saying they will continue to work with their refunds departmentThey have denied the refund and cannot return my property to me

We deeply apologize for the incident and appreciate the feedbackWe will send applicable corrective action to our fulfillment center, in hopes that this does not happen againAs an invitation to shop with us again, we will send a $ Kohl's gift card, via mail, which you should receive in 7-daysIf there are any further questions regarding the specific incident, please contact Kohl's Risk Management, via phone, at 262-704-

Upon review of our customers initial complaint, it does appear the customer was requesting a refund for the missing items, which is why we initiated a UPS pickup requestSo we can best assist our customer and address their concerns accordingly, please have our customer clarify her concern, so we can best assist her

We have processed a return for Kohls.com order # [redacted] on 01/12/We advise our customer to allow 7-business days for the credit to appearWe also advise the customer update their shipping address in their Kohls.com shopping profile before placing future orders

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor

Is the customer able to provide the KMC number or a copy of the front and back of the Kohl's Merchandise Credit which was issued to our customer

The correct amount was returned, as $of Kohl's Cash was earned, and subsequently redeemed on another orderHowever, based on the item being defective, we refunded the difference in the amount of $Please allow an average of seven days for this to post to the Kohl's Charge card ending in As previously stated, $worth of Blue Kohl's Cash was issued, via email, with a redemption period of days from the date of issueAs such, we consider this matter closed

Although I was finally able to use the expired Kohl's cash, it took a total of literally hours on the phone to do soI believe Kohl's policy should be to issue some sort of non-expiration merchandise credit in these situations where an order that used Kohl's cash was canceledIn my case, the value was technically put back on, but since the cash expired before I even knew of the cancellation, the only way to use it was to call in and have a rep use it manually

We apologize for the inconvenience our customer experienced with online Order Please advise our customer more information is needed in order for us to issue a returnCan the customer confirm which items were not received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We were informed that kohls would send ups to retrieve the packages and that we would be refunded once they have the packages back in their possessionThey contacted us today and scheduled pickup for tomorrowThis case is not resolved until I recieve confirmation that my account has been refunded, which has not happened yet Regards, [redacted]

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding signIf a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the sign or merchandise should be honored at the point of sale registerWe regret that our associates were not more accommodating when the matter was first brought to their attentionPlease know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review

Upon review of our customers Order 5817239127, it shows the order was placed for color sandstoneIf our customer has a order confirmation showing the color dove, we are requesting the customer attach itWe see no error on Kohl's end

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohls.com Customer Service, via phone, at ###-###-#### and request to speak with a supervisorWe stand behind the previous response and consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The returns they have mentioned made on November 2nd were not the dishs in questionI had ordered dishs on 10/17/and ended up returning them all (almost all were broken in the boxes that I received)So on 10/22/I returned dishs and on 11/2/I returned more, totalling dishs returnedStill missing the dishs in question that I never received in the mail so was incapable of ever returning to the storeI have tracked every dish with the receipts and return receipts and those are the only missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender Regards, [redacted]

It appears the store took the proper action to resolve the matter by providing alternate merchandiseUnfortunately, we are unable to accommodate the customer’s request for the original product, as it is no longer availableWe apologize for the inconvenience