Moore-Built Construction & Restoration

We apologize for the inconvenience our customer experienced with Order We have processed a refund in the amount of $to the Visa ending in We are also mailing out a $gift card This will include the $for the Kohl's Cash used on the order and an additional $for the Kohl's Cash earned on the order

Kohl's apologizes for any frustration or confusionPlease request that customer submit a copy of her full receipt for us to review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There is no written documentation on Kolh's Cash certificate that reference the day grace period

We have attempted to contact our customer directly Please have our customer contact 262-704-

Our customer needs to contact ###-###-#### directly to discuss her corporate refund furtherThey have attempted contacting our customer directly numerous times

We apologize for the disappointmentAs we verified the package was damaged while in transit, we issued a credit on December 14, in the amount of $145.51, which will post in an average of seven days to the Kohl’s Charge card ending in If you would like this item replaced, another order would have to be submitted by you on Kohls.comIf the item proves to be more expensive, we are more than happy to price adjust it to the amount that was originally paidAs such, please respond back with the new order number so we can accommodate accordingly

We have processed a UPS pickup request for the outstanding itemsThe tracking numbers are as follows: 1Z76A26E2698872040, 1Z76A26E2699064260, and 1Z76A26EOnce these are picked up and subsequently returned to our fulfillment center, a credit will be issuedCredits were processed on July to our customers VISA ending in for the three items already picked up

We have processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com order # [redacted] We advise our customer to allow 10-business days to receive this via mailWe apologize for the inconvenience

We apologize for the disappointmentOur records indicate the full Kohls.com order ending in was delivered, via UPS, on February However, as this was not received, we credited the full order in the amount of $90.99, which will post to the Kohl's Charge card ending in in an average of seven daysAs this was credited as a courtesy, a police report would need to be filed for any missing/stolen packages going forward

The customer reached out to us through a different channel. The customer is working directly with an associate in our Executive Offices.

On the order confirmation the customer attached, as well as on our end, the customer used a Discover Network card ending in

We apologize for any inconvenience and frustration our customer experienced in regards to Order We did apply the complete balance to the gift cards tendered on the cancelled order[redacted] - $[redacted] - $[redacted] - $[redacted] - $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] TThank you for your swift attentionI know the toyscode wasn't added as the website instructwould not accept it & the screen went all white & an order confirmation immediately came to my email hence I called kohls immediatelyI am not the only who had an issue with this promotion but I am glad that mine has now finally been resolved & will be looking forward to the promised adjustment per kohls Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for any inconvenience the customer experienced in regards to online order We have processed a full refund for the inconvenience in the amount of $This will be applied to the Kohl's Charge ending in We also will be partnering with upper management in regards to the orderWe can confirm the customer did enter the correct address, but somehow the system did change it overWe will definitely be looking into this for our customer

We stand behind the previous response and consider this matter closed

The customer would need to send in a rebate form, which has been attached in this responseIt does state on rebate form to please allow up to weeks to receive their reward in the mailIf it has been over weeks, we would need a copy of the rebate information or a tracking number to research further on our end

The customer is welcome to return this item to the storeOnce the credit is received, they are welcome to reorder this item onlinePlease know we are unable to grantee inventory of any product we sell online

Our customer has reached out our Executive Offices directlyIt appears the customer's concern was resolved as of March 21, At this time, we consider this matter closed

We apologize for the customer's disappointing Kohls.com experienceOur review confirms that the order referenced in the customer’s complaint, valued at $172.95, was given to the customer for freeWe believe the free order is generous accommodation for the experience described in the customer’s complaintWe politely decline the customer’s request for a $

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused