Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWhen I attempted to exchange my rug the first time I had my receipt and Military ID in hand There will not be a return visit to Kohls after this experience I understand that it may have been a new employee that refused to assist me on my first attempt but I am assuming whoever I am corresponding with now specializes in Customer Service Although I am responding on my break using my smart phone, I am sure I clearly explained I was not asking employee to go against policy and ate the additional cost and time it took to haul my defective rug The rug has been loaded into the SUV for donation to Habitat for Humanity in the morning I am disappointed in the resolution I was offered and Kohls could have at least offered to provide me with a prepaid shipping label to return with less cost and time on my partI am assuming Kohls does not feel that the loss of one customer is detrimental enough to even attempt to offer a fair resolution I can assure you that I will never spend one dime of my hard earned money again and will post the link to our conversation for my co-workers, fellow soldiers and family to seeI ensure you a corporation this large has the means to provide a shipping label but customer value and appreciation ranks far below profits and margins on their list [To assist us in bringing this matter to a close, we would like to know your view on the .matter.] Regards, Rachel Winn

We apologize for the frustration; however, as of December 5, our records indicate that the Kohls.com pricing is correctly showing $Please know that the item also has a $shipping surcharge, As such, our customer is more than welcome to purchase this product at the stated price

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund

We regret to hear the customer was missing an item in her recent Kohls.com orderWe have processed a return for the missing item from Kohls.com order # [redacted] on 02/12/We advise our customer to allow 7-business days to receive thisWe apologize for any inconvenience, as well as the poor customer service experience

We apologize for the inconvenience our customer experienced with online Order A refund has been processed as January 03, in the amount of $Please advise our customer to allow 7-business days for it to reflect

We apologize for the inconvenience the customer experiencedKohl's return policy is posted in our Customer Service areas, on the back of our sales receipts, and on our website at www.kohls.com for our customers' convenience.The following is an overview of our return policy:With a original receipt:•A cash or credit refund based on your method of payment•An even exchange•A Kohl's Merchandise Credit•A corporate-issued refundWith a gift receipt:•A Kohl's Merchandise Credit•An even exchange•A corporate-issued refundWithout a receipt:•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundIf the original purchase was made using a check, the customer will receive cash if you have your original receiptWithout your receipt, you will receive a KMC based on the above policy.For your security, we may ask for a valid form of identification

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That's ridiculous! You want me to return it, and re-buy it? That's INSANE! You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash I am NOT a frequent shopper of yours I would not "know" what the "rules" are, I go by your commercials and your website! Your website shows KOHLS CASH This is a DECEPTIVE practice It's WRONG! I can't believe you want me to RETURN the product and rebuy itthat's absurd! Regards, [redacted] ***

Upon review of Kohls.com order # [redacted] we are able to confirm the return was processed on 07/17/back to the customer’s VISA ending in ***We advise our customer that returns may take 14-business days to post to most major credit card accountsWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me upon the completion of the funds back to my accountThank you so much for your help in this matter Regards, [redacted] ***

We regret any difficulties with attempting to process a refundWe have processed a return for Kohls.com order #on 12/28/15, back to the customer's Discover ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

On May 14, we credited the Kohls.com order ending in $81.62, which will post to the Kohl's Charge card ending in in an average of seven days

We apologize for the disappointmentWe verified that a package from the Kohls.com order ending in was lost in transitAs such, we refunded the item in the amount of $41.94, which will be credited to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with a redemption period of days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Joyce [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] credit was issue today, thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's agreements and/or obligations to its vendors is of no concern to myselfKohl's cannot mail a coupon that does not list specific exclusions and make claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestigeKohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestigeThe fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered advertising, and is illegalKohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directlyKohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me Regards, [redacted] ***

We are unable to address the customer's concerns with the provided informationAt this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research

We regret to hear of the customer's recent Kohls.com shopping experienceOur records show the return for Kohls.com order # [redacted] was processed on 01/23/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to type in the response regarding the response to my complaintI will provide the address for the gift recipient and want them to remove the additional $charge placed on my credit card this weekend from Kohls (now charged $for a $gift that was never received) and they will need to confirm that has been rectified as well.Gift recipients address is: Regards, [redacted] ***