Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved Yesterday I received email that was I was going to be issued a refund of I paid So why am I not getting a full refund? This was Kohls error, and a huge hassleAlso, I was charged almost a month ago for the vacuum you never shipped meWho going to pay the incurred interest? You say that you value your customersHow come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent meI expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called meSo you can save the "bs" about how you value your customers, and just give me my full refund Regards, [redacted]

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions Actions speak louder than words

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Amos ***the mattress was picked up by ups today 2/08/When my account is credited , then I will be satisfied

As our customer earned $Kohl's Cash when purchasing this item, and subsequently redeemed $Kohl's Cash on April 15, for order #8453299940, the return amount is subtracted by the amount of Kohl's Cash redeemedAs such, we stand behind our previous resolutionWe also decline her request to be reimbursed interestAs such, we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and I look forward to shopping at a more reputable businessBye! Regards, Piaget ***

They could have have still offered to give my $back in the form of a gift card I spent almost $in weeks st kohls and this is how they treat a customer I won't ship here again who wants to return all these items and re ring them up this is poor customer service and disappointing to a customer Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

The customer needs to reply STOPALERTS, not only STOP to 56457. That is the only way to stop mobile alerts.

Our customers are welcome to use Kohl’s Cash passed the expiration date, if it is within days of the expiration dateAs our customer surpassed this grace period, we respectfully decline any request for reimbursement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before... sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service.Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.We have processed a return for the missing item from Kohls.com order # [redacted] , back to the customer's American Express ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize fro any inconvenience

RevDex.com: I have reviewed the response made by... the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached my communications with the customer service department of Kohls, the last of which promised a refund would be awarded no later than November 10th 2016. Insisting that I wait any longer than I already have is not only unprofessional but also unfair. See attachments.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We apologize for the disappointmentAs we strive to deliver each order within 3-business days, occasionally our carriers might experience delaysWith that being said, our records indicate that this order was delivered, via USPS, on December An item from this order was returned, by you, to the Timonium, MD Kohl's store on December As such, we respectfully decline the desired settlement request

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a call from Kohl's and they have stated they will process a refund of my purchase to my credit card Regards, [redacted]

We apologize for the inconvenience our customer has experiencedAt this time, we have applied a $credit directly to our customer's account for order number [redacted] Also, a $credit was applied directly to our customer's account for the Kohl's Cash applied to this orderBoth adjustments will show on our customer's next billing statement

I am only seeking a refund for the order that I did not receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohl's refuses to stand behind their prices They post a price and did not honor it Regards, [redacted] ***

Our records indicate the Kohls.com order ending in was submitted during a non-earning period, on November As the order history page incorrectly states the order was submitted on November 20, which was an earning period, we have made the business decision to honor $As such, Yes2You (Y2Y) Reward points were credited to the account and will be issued, via email, on February Please know this reward will be redeemable through February

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] they advised my returned items they could not process would be returned to me and they were notYou cannot hold my items and give me a $gift card and think this is closedThis is illegal to keep and not process returnsI have documentation and tracking for everything you recipe de and I have pictures of everything I refunded so I will pursue this further with a lawsuit since you are ignoring the seriousness of this matterYou have failed your job here this is not acceptable and I can't believe how ohh are blowing this off and how poorly you are and have treated me Regards, [redacted] ***

We apologize for the disappointmentOur records indicate that all twenty-five items purchased in the Kohls.com order ending in qualified for rebatesHowever, due to timing, the rebates will be issued in two separate mailingsAs such, the first rebate will be a VISA Prepaid card issued in the amount of $The second will be a VISA prepaid card issued in the amount of $For both rebates, please allow 3-weeks for processing time and another 7-days for delivery, via standard mail