Moore-Built Construction & Restoration

We apologize for the disappointmentAs the address was inadvertently changed, on December 4, we credited $for the missing items, which will post to the Kohl's Charge card ending in in an average of seven daysAdditionally, we removed the old address from the shopping profile to prevent any address rerouting issues from happening againLastly, as long as you recreate and process this order by December 17, it will be delivered by Christmas

We apologize for the inconvenience and frustration our customer experienced with Order 6968719357. We have processed a refund in the amount of $499.98 which will be applied to the Visa ending in 0268. Please advise our customer to allow 7-10 business days for it to reflect on their credit... card.

We will be happy to research further on our endDoes the customer have a receipt for the return?

We apologize for the inconvenience our customer experienced with online Order [redacted] We have refunded our customer his shipping cost and applied a $credit to our customer's Kohl's Charge ending in ***, which was the original tender

We are more than happy to research our customer's inquiryPlease have the customer provide the order numbers for the items in question so we may research further

We regret to hear the customer did not receive her anticipated items from Kohls.com order #At this time we request the customer reply with the SKU or UPC information for the missing items so we may attempt to resolve her concernsWe apologize for any inconvenience

We have processed a return for Kohls.com order # [redacted] on 12/16/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We did advise customer it is not a Kohl's error

We stand behind our previous decision and respectfully decline any additional compensationAs such, we consider this matter resolved

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $as of April 22,Please advise the customer to allow 7-business days to receive in the mail

We apologize for our customers frustrationWe have scheduled a UPS pickup request for the two remaining bar stools (1ZY487292695284063, 1ZY487292697996077)We will process a credit for the two items, in the amount of $209.31, to her Kohl's Charge card, once we have confirmation that UPS successfully picked the items up

In order for Kohl’s to locate the original order that was sent incorrectly we need more order informationWe cannot locate an order that was sent to our customer for SKU Please advise customer to respond with their order number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Kohl's is unable to place orders via the Revdex.com portalOur customer can call our customer service number at ###-###-#### and reference incident 170524-012463, in which we noted the price honoring for her item to reflect her previous orderFor the inconvenience and frustration our customer experienced, we are more than happy to send our customer a $gift cardIf the customer agrees, please have them reply with their mailing address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selectionI want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service Regards, [redacted] ***

Our records show a return for Kohls.com order #was processed on 01/26/We advise our customer to allow 7-business days for the creditWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Couple items I would state, first I did not put the wrong account number on the order I always double check my information before I submitted it, your system some how changed the account number The last rep I spoke to (on Tuesday, October 6th [redacted] ***) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again Regards, [redacted]

As the prices did not change on any of the items on the second order, we will not be price adjusting this orderWe have credited our customer in whole for the initial order, excluding the dress which was received, in the amount of $to her VISA ending in 3547, as well as sent her a gift card via mail for $As our customer has been made whole, we consider this matter closed

We have processed a return for Kohls.com order # [redacted] on 12/22/15, back to the customer's [redacted] ending in ***We advise our customer to allow 10-business days for the creditWe sincerely apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see in the attached photos, the shipping box is so severely damaged that it can not be used to ship anything in The photos also reflect the damage to the items Once again, the items are too heavy to return at a Kohl's store Unless someone from Kohl's can come to my house and pic these items up and give me either a credit on my account immediately or hand me a refund check, I expect Kohl's to refund $to my account immediately without returning the damaged items Someone at Kohl's needs to take responsibility for this poor packing and shipping as well as poor customer service response time in resolving this issue Who is going to make this right!? Regards, [redacted]