Moore-Built Construction & Restoration

We apologize for the disappointmentAs a police report was filed, we credited the full order in the amount of $78.60, on December 28, which will post in an average of seven days to the VISA card ending in Additionally, Blue Kohl’s Cash in the amount of $was issued, via email, with a redemption period of daysGoing forward, please consider shipping orders to secure locations, such as a UPS or FedEx stores

Our records show we received the customer’s complaint through another channel and her concerns have been addressedThe customer has been informed that once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced Regrettably, we are unable to accommodate her request to honor the Kohl's Cash We apologize for any inconvenience

We apologize for the disappointmentAfter thorough review of the two items, our records indicate that the model numbers and specifications are differentFurthermore, the item on Walmart.com is not shipped and sold by Walmart, but through a third party online retailerAs we do not price match with online retailers, we respectfully decline the desired settlement requestFor additional information on our price matching policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20match

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the quick corporate response, which restores my faith in Kohls Regards, [redacted] ***

We apologize for the disappointmentOur records indicate the items were delivered to the correct address in Virginia, via FedEx and UPS, on December However, on December 24, we refunded the full order in the amount of $55.62, which will post in an average of seven days to the Discover card ending in ***

As stated on the back of the receipt 'Did you pay with a check or debit card? You'll get cash, a Merchandise Credit, or a corporate refundThe refund was processed in accordance with our return policyWe apologize for the inconvenience our customer has experienced

They are telling it's my mistake because I didn't ask about my cash ($300), but I asked them by phone in 12-30-after days after I received my order (TV)Then they sent the coupon after minutes from my call, but the coupon was invalid.So I would like to ask, how is it my mistake? I asked them when I didn't receive my cash

Please let our customer know that we stand behind our previous responseOur customer is welcome to return the rug in the store for full price with a receiptAs I understand she does not live close to a Kohl's store, this can be done next time she is by a Kohl's, as there is no deadline to make returns for this item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Kohls contacted me offering to give me a discount code (which is widely available on the internet), and either accept my return or pay for the alterations to get them hemmed correctly (since Kohls had removed the original hem)I find this solution completely unacceptable, especially after hearing that another friend of mine who had ordered the same pair of pants for the same event, also had the same alterations made to remove the hem (poorly I may add) and tag alteredI find this to be completely unacceptable, and Kohls needs to acknowledge that this business practice is unacceptable and to provide the proper compensation for our trouble and the inconvenience that this whole ordeal has caused Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked forThat's why I had to make complaints through this channelI hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out! Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it outNow I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] packages in total to answer Kohl's question

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , that they will do more research and work to resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Kohl's liesThe MVC shipping codes are not sent quarterlyThey were sent monthlyI have not received a free shipping code or an MVC email since the end of OctoberI received an email from the corporate office and was told the rep would be in all day and to call herI called herShe was not inI left a message and she never called me backI am not surprised.Not sure why Kohl's does not want to take responsibility for this and own itMany customers experience this problem with emails, including my nieceI have experienced this twiceI am losing all interest in Kohl's, and I think this complaint should be left on the Revdex.com site and the conversation ended since it is not going anywhereMost companies care and go overboard for their loyal customersNot Kohl'sI am sick of dealing with thisI think it has Revdex.com complaint has been going on for long enough where I say I am not satisfied Regards, [redacted]

We have processed a return for Kohls.com order # [redacted] on 11/11/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenienceAdditionally, we advise the customer to update their shopping profile before placing any future ordersWe apologize for any inconvenience

We apologize for the disappointmentWe verified the Kohls.com order ending in was lost in transitAs such, on December 26, we returned the missing item in the amount of $34.39, which will post to the Master Card ending in in an average of seven daysAdditionally, Blue Kohl's Cash in the amount of $was issued, via email, which has a redemption period of days

We have made the business decision to send three new gift cards, in the amount of; $320.00, $488.90, and $200.37, which will arrive via mail within 7-business days

We regret part of the customer's order was damagedAt this time we advise the customer to reply with their BOPUS order number as well as the damaged SKU/UPC information for a creditWe apologize for any disappointment

Our records indicate the customer spoke with Kohls.com on 08/15/Her Rewards account was merged, and all her applicable points were confirmedHer current $certificate is valid until 08/31/and is available online

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThe order numbers the business requested are listed below but they did not offer any resolution to this complaint I am still waiting to hear about a solution you please forward this message on to the business.Order 5643257632, 6491528286, 6491628682, 6491629174, 6494982586, 6510467517, 6626903723, 6626906263, 6640620755, 6640554188, 6641131356, 6642413921, 6643032403, 6643132209, Regards, [redacted]