Moore-Built Construction & Restoration

We have reached out our contact at UPS, and they have confirmed the same issueYou would need to initiate the claim with UPS, since the package never made it to it's destinationAt this time, we do consider this matter closed

We have partnered with our Rebate Department and have confirmed a $Gift Card was activated on April 15, Please allow 7-business days to receive in the mail

Our customer is working directly with our store manager in regards to addressing their concernAt this time, we consider this matter closed

We will be partnering with our rebate department. Once a response is received, we will be happy to follow up with our customer.

We have applied an additional credit in the amount of $40.00 to the Kohl's Charge ending in 0273. Please advise our customer to allow 3-5 business days.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey did not mention about money which was disappear after return and kohls cash USD ( returned amount received was +USD kohls cash deduction still USD missing in transaction) & $(Returned amount received was +USd kohls cash , still USD was missing in transaction ) [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Bethany Wilson

We have processed a credit for the total shipping cost back to the customer Discover card ending in ***We advise the customer to allow 5-business days for the credit to appearWe apologize for any additional disappointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11899589, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My order was sent to an unknown person, which includes my name, address, and credit card information Kohl's has refunded my credit card, but has not responded to my request to provide credit monitoring service for years I requested this in my original Revdex.com complaint as well, and there is no mention of it in Kohl's response I do not know who received my package, or what that person intends to do with my personal information Kohl's should be doing something in efforts to protect me from identity theft as my personal information is now in the hands of someone else Regards, Genoveva D***

Please have the customer verify the order numberWe are unable to link the customer's email provided in the complaint to an email on a order

We apologize for the disappointment and frustration this caused our customer. She is welcome to return any items to the store for a refund, or exchange. As the five missing items have been reordered for our customer, we respectfully decline any additional compensation. As such, we consider this matter closed.

We are unable to determine the nature of the customer's complaint with the provided informationWe advise the customer to reply with specific details of how we may assist them

Revdex.com: The business has NOT replaced this damaged order, they keep saying they aren't able to do such a thingI asked them to escalate, override that inability, and have Corporate make sure replacement was sentThey've done nothing of the sort, by continue to state they've remedied this.Further, the fact that their foreign call center employee pressed me repeatedly for my FULL social security number, keeping me in the phone 3/of an hour, doing nothing with regard to the issues, is very concerningI'm happy to share the screenshot of how long I was kept on phone with Filipino repAlso, I'm reading the complaints against Kohls here and other places online, absolutely do not plan to continue my account with themI'm just waiting for them to replace what they messed up, pack a replacement properly to avoid damage, and hey it here ASAPThey seem to try to Stonewall my requests to make right the error they madeTo say one received a replacement is a bald-faced LIE I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We regret to hear of the customer's recent Kohls.com frustrationsOur records show return credits for Kohls.com order # [redacted] were processed on 12/10/and 12/12/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days to receive theseAdditionally, any complaint filed through the Revdex.com will be addressed through the Revdex.comIf the customer would like to speak with someone directly regarding their frustrations, they may reach us at ###-###-####We apologize for any additional disappointment

We apologize for the frustrationWe have processed a credit in the amount of $55.20, in compensation for the missing item, to our customers Kohl's Charge card ending in 8099, on October 5, which will post in an average of seven days

On November 20, our records indicate that the credit for the price adjustment, in the amount of $93.00, posted to the Kohl's Charge card ending in

As the Kohl's gift cards were purchased on a third party website, please contact them for further resolutionAs such, we consider this matter closed

Our records indicate a return was processed for Kohls.com order number [redacted] on 10/01/This merchandise was shipped directly from the vendor, and not a Kohl’s warehouseWe apologize for the error and the inconvenience We also apologize for the lack of assistance received

Our records indicate we received the customer’s complaint through a different channel and the customer has been addressedThe customer has been informed who initiated the suspension of their Kohl's Rewards account, and that we are unable to reactivate your Kohl's Rewards access

Our records show the new Kohls.com order # [redacted] was placed on 02/08/16, and delivered on 02/10/ We apologize for any additional disappointment