Moore-Built Construction & Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, Putting aside the $Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total)I put in the 15% off code, which dropped my total downWhen I got the email confirmation, it listed the $220.xxWhen I got home that evening, I went online to their customer service departmentThey told me the socks were cancelled as of out stock, which was fine, that happensI said how my 15% off wasn't applied to my order and was told that was corrected and was refundedThe charge sat out there as pending for a week, but was never correctedIn the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $Kohl's cash, maybe their customer service people in the store should mention thatI explained my goal was to exchange the shirt, which they didn't have in stockI then said I would like to exchange it for the two shirts I found and I could pay the differenceI was told they couldn't and I would have to return it and buy those separatelywhich was fineThere was no mention of deducting $from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choiceThe Kohl's cash was set to expire on 4/and per their web site, my order was not expected to arrive until 4/I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $in Kohl's cash would be $My order arrived after the Kohl's cash was usedUnlike Amazon, where you have your merchandise in hours, Kohl's took a week before even shipping itThanks Regards, [redacted]

We regret the customer's Registry certificate arrived expiredAt this time we are able to confirm that the customer's information was sen tot our Registry Department to re-issue the certificateWe advise the customer to wait 2-weeks to receive thisWe apologize for any inconvenience

So basically I was forced to purchase $workth of Kohl's Cash as a penalty for returning merchandise that yields Kohl's CashI made purchases and returns, that should yeild balance.In my case I have coupon that expire and my credit card is $shortRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

As the customer states they did not receive the Kohl's Merchandise Credit (KMC), we issued a replacement, in the amount of $48.94, as a courtesyAs such, please allow 7-business days for delivery, via mail

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16. The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would... thins information was helpful.

We apologize for our customers inconvenience due to the missing item While we are glad the item was reordered, we regret to learn it has yet to be creditedPlease know, we processed a credit for our customer in the amount of $back to his Kohl's Charge ending in He will see this credit in an average of seven daysPlease also let our customer know, this is the amount that was paid for the item when he originally purchasedit on order #5*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.A refund for the missing items was not your choice I had already contacted Discover My complaint was about the poor customer service after the fact, which was not addressed Given the handling of this problem, do you expect me to continue shopping with Kohl's? I spent unnecessary time getting nowhere with customer service representatives who merely read from a script and didn't pay attention to my concerns.If you believe your handling of this matter is satisfactory, I will take my business elsewhere [redacted] ***

We apologize for our customers disappointment. We have processed a credit in the amount of $97.09, to our customers Kohl's Charge card ending in 2814, on September 19, 2017. This will post in an average of seven days. Our customer is welcome to reorder the products at her leisure; however, before... placing the order, please have our customer ensure the correct address is chosen.

Upon review of our records, it does show the return was successfully applied to the Visa ending in The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over years ago At this time we consider this matter closed

Upon review of Kohls.com order # [redacted] , we are able to confirm a return for the missing item was processed on 06/24/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience

We deeply apologize for the embarrassmentPlease know that applicable feedback will be sent to the Lawrence, IN Kohl's location for corrective action purposes, in hopes that instances such as this do not happen againHowever, we respectfully decline the request to be compensated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, John [redacted]

We apologize for the disappointmentOn November 20, we processed a credit in the amount of $35.26, which will post in an average of seven days to our customers Master Card ending in Additionally, we emailed $worth of Blue Kohl's Cash via email, which has a redemption period of days

Since the item was purchased over two years ago, and unable to be located on the original form of tender, a corporate refund was correctly issuedWe never guarantee how much a customer will receive in their corporate refund when returning items to the store, since additional investigation is warrantedAs our customer received a Kohl’s Merchandise Credit (KMC) via mail, we respectfully decline our customers request to be compensated in the form of a check

We will be more than happy to research our customers concernCan the customer please confirm the items missing from the order so we can look into the missing items

Upon review of the customer's complaint, I did partner with our Corporate Refund Department to inquire as to what occurred with her corporate refund They have verified for me that they are unable to locate the original transaction in which the item was purchasedThe customer is refusing to provide specifics so we can locate order and issue her a creditShe states it is in her husband's name, but will not provide an order numberWe also did offer her a Kohl's Merchandise credit in the amount of $90.28, which she is refusing as well Unless specifics are provided to us, we are unable to issue credit in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to stormSo without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney generalPlease forward my response to kohlsThis is the worst treatment I have ever had [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Our records indicate we received his complaint through a different channel and have addressed his concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want my purchase overnighted to me as well as a full refund Of the purchase price as I have spent countless hours on the phone and have been mistreated and lied to by the customer service staff! Regards, [redacted]

RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. The entire sum was not refunded, rather per an email I recently received it was refunded in part. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received an automatic email from Kohl's, informing me that my return has been processed. I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card. I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. Regards, [redacted]