Moore-Built Construction & Restoration

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our storeThe customer is aware when filing a Revdex.com, the business has up to days to resolve their concernIn the interim, our customer did accept the exchange for a new ringHe then agreed to have the replacement ring resized, in which the store accommodated his request

We apologize for any frustration our customer has had during this situation Kohl's has refunded the remaining portion of the order $We cannot honor a Kohl's Cash certificate for this order as the full order was returned

We have processed a credit back to our customer’s Kohl’s Charge account in the amount of $for the merchandise from Kohls.com order# [redacted] on 06/23/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountAlso all the interest was credited back the customer’s account on 06/24/We apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHiKohl's has credited my account for the late fees and has stopped calling meCan you change the response on my complain to "Satisfied"? Thanks Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find it very sad that Kohl's is refusing to take responsibility for the issues their registry has caused Apologizing for the "customer's frustration" is not the same as apologizing for the horrible customer service received by myself, my husband, and my guests and for the time, energy, and extra money I have had to spend due to the many mistakes Kohl's has made during the registry process You clearly, did not read my issues because Kohl's stores do NOT allow exchanges for registry items We have already returned all of the broken items and did not receive enough store credit to repurchase the original items I am from Wisconsin and my very large family who has supported Kohl's forever is extremely disappointed with the disrespect Kohl's has shown me They are all very sad that they will no longer be shopping at Kohl's due to these issues and the fact that Kohl's refuses to solve them all I would expect much better customer service from a midwestern company:( Regards, [redacted]

We apologize for the negative experienceHowever, on February 26, our records indicate that the identity of the customer was positively verified in store with a valid photo I.Dand utility billAs such, we have unrestricted the Kohls.com shopping accountConsequently, shopping privileges have been reinstatedFor specific questions regarding the Kohl's Charge card, please contact Kohl's Customer Service, via phone, at 1-800-564-

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called Kohl's fraud department as suggest. They claimed the owners sold me unqualified kohl's cashes. The kohl's cashes were good when I used online. They were issued by kohl's online when original owners made their online purchase. They said that they would investigate and give me a reply by email. Unfortunately, no response.It is obvious that kohl's does not want to forgive my first wrongdoing and solve the issue. They merely take advantage of my fault and repeat their policy. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provided this discount is actually applied this timeI was told two times already that it was done and it wasn’t Regards, [redacted]

They are asking for the original forms about the rebate that I don't have all I have is the receipt of purchaseI had sent them all the information when I did the rebateThay should have the rebate information if the said there was a rebate for the item in the first placeI am not sure what else I could give them

We regret to learn our customer was unable to redeem their Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced Though is not our policy, we will still honor the promise given by Kohls.com to honor the customer's $coupon ending in that was discussed on 03/07/Once the customer places the order if they will please respond to this complaint with their new order number we will credit their order accordingly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sorry I was out of the country & did not have the opportunity to replyI am fine with the resolution.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below HiI looked over the responseI have no way to access my account online as I do not have a copy of my cardI have sent away for one and will check my account after I receive itThe women I talked to did say that I have a zero balanceI am still receiving phone calls from Kohl'sI will wait before I either reject or accept the business' response Regards, [redacted]

We have processed a return for Kohls.com order # [redacted] on 02/09/We advise our customer to allow 10-business days to receive thisWe sincerely apologize for the delay and any inconvenience

We respectfully decline the request to be issued additional Kohl's Cash, on the Kohls.com order ending in Additionally, we are unable to honor any price adjustments on the Kohls.com order ending in 2495, as this was a Black Friday doorbuster deal Accordingly, we stand behind our previous decision and consider this matter closed

We stand by our previous response, and consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I accept the credit on my account but I do not consider Kohl s as having resolved the issued I also requested that they provide training to their associates that would escalate requests for a manager and that part of my request has been ignored I am disappointed in the lack of customer service from Kohl's and what I considered a less that full response to my request I do appreciate what the Revdex.com has done and if Kohl's refuses to answer the rest of my complaint I would like this complaint to remain as unresolved.] Regards, [redacted] ***

We apologize that our customers Kohl's Cash did not have a value on itWe will mail out two $Kohl's Merchandise Credits to accommodate him for his lost Kohl's CashHe can use this in any Kohl's store or online Please inform the customer that it can take 7-business days to receive this

We regret the customer's desired merchandise was lostWe partnered with FedEx in an attempt to locate the item to no availWe have processed a return for the missing TV from Kohls.com order #We advise our customer to allow 10-business days for the credit to appearRegrettably the merchandise is no longer availableWe apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt seems like you need to update your system if you allow customers to order an item times when your website and associates on the phone say the item is in stock to have the order cancelled each time because now it is"out of stock." This is advertising! The item was not available when I purchased it and the item would not have been taken off the website as in stock if I had not contacted the Revdex.com [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]My Kohl’s charge card was charged for the item, not Please refund what I was billed,plus the $in Kohl’s cash! Regards, [redacted]