Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The items were shipped, YES.
The items were LESS than satisfactory. Cheap materials that smell like stale mold. The 2 hats I purchased are unwearable.
The comforter I bought was made of the cheapest fabric and materials.
Very unsatisfied with my order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon, We would be more than glad to assist you. I have gone ahead and emailed you regarding a replacement for your defective item. All inquiries regarding your order should be directed to us at [redacted]
On Saturday July [redacted] 2015 I was looking on this site and had put 3 items in my shopping bag , meanwhile I accidentally hit the submit button after several times of changing and removing items in my bag , so it automatically said thank you for your order , I did not have to put in my [redacted] no they obviously kept it in record which I think is wrong , so I immediately contacted them by email because they have no phone # listed for customer service I wanted the order cancelled they emailed me back saying they could not cancel the order it was already put in for shipment , so I said well the least they could do for me is give me 10% off because I had a code for 10% from a previous order which I would have used had it not been submitted, I wanted them to credit my [redacted] that 10% they said they could give me a 5.00$ credit to the store I again asked for a credit on my [redacted] , no response so I then emailed and asked for the code for this 5.00$ store credit no response . I will not order from this company again first of all I don't think they should be able to keep your [redacted] no I think you should have to put that in yourself for each order , second of all they have a no return policy that's the reason I wanted the order cancelled this was a 50$ order . So beware people of the buttons you push when selecting items and submitting!!
if you are thinking of doing business with this company please don't. It will b hard for you to get paid after a sale than you will be out of business it is happen to my company when they decide to hold our check even until today it is been a year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...
the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I WAS ISSUED A REFUND ON MY CREDIT CARD...LEASSON LEARNED.....I WILL NEVERRRRRRR DO BUSINESS WITH MOBSTUB AGAIN
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Understood.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They...
offered a refund. HOWEVER, they KNEW that they had sent me the incorrect item. If you run out of an item that a customer orders ("due to popular demand") you should NOT just send a replacement item that you feel is suitable. Contact the customer BEFOREHAND to see if they'd like a refund or another item. BAD BUSINESS PRACTICE!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
Hello, We have been corresponding to the customer and we have already issued a replacement for the defective item. As clearly advertised on our site, all sales are final and we are unable to authorize a refund. Please reference our FAQ's for more information regarding our...
return policy. Here is a link to our FAQ's: http://www.mobstub.com/p/faqThank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Are they or are they not taking [redacted]'s products, scrubbing off the log and selling it? I still have the product with the insert of the exact same insert from [redacted]. It is fraud. Had I know they were stealing and selling it, I clearly would not have bought it. It did not say in their fine print that the product was a "knock off". After speaking to [redacted], I know that they do not sell to mobstub. Mobstub knows this, which is why the branding has been removed from what they are using. There is a patent on the product they are selling. There have been reports have people contracting eye infections from counterfeit products. This is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
MobStub has not contacted me to inform me of ordering a new bracelet or how to do so. I want some communication from the company in going about ordering a new one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
This case is NOT resolved, today is the 5th business day and my money still is not back in my account, per Lily who said it would be there in 3-5 business days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I ordered a Bluetooth headset and the order was not processed neither was the item sent. There is no way that you can contact this company via phone. I would NOT ever recommend this company ever to anyone. This is a scam company! The above phone number is for a fax line. HORRIBLE BUSINESS!!!!!
Customer emailed in on May [redacted] stating she...
would like to cancel the order due to a shipping delay however her order was delivered to her on Delivered On:
Friday, 05/**/2014 at 3:11 P.M.
Which is well within our shipping time frame. All of our orders are advertised to ship within 7-10 business days. Her order was placed on May [redacted] and shipped on May [redacted] (which is the [redacted] business day.)
Please let me know if there is any more evidence you need.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Item was finally received.
Sincerely, [redacted]
Customer's package has already been shipped via FedEx tracking number [redacted].Thank you![redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The items were shipped, YES.
The items were LESS than satisfactory. Cheap materials that smell like stale mold. The 2 hats I purchased are unwearable.
The comforter I bought was made of the cheapest fabric and materials.
Very unsatisfied with my order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon, We would be more than glad to assist you. I have gone ahead and emailed you regarding a replacement for your defective item. All inquiries regarding your order should be directed to us at [redacted]
Customer has been refunded due to non-receipt of package.
Thank you!
[redacted]
On Saturday July [redacted] 2015 I was looking on this site and had put 3 items in my shopping bag , meanwhile I accidentally hit the submit button after several times of changing and removing items in my bag , so it automatically said thank you for your order , I did not have to put in my [redacted] no they obviously kept it in record which I think is wrong , so I immediately contacted them by email because they have no phone # listed for customer service I wanted the order cancelled they emailed me back saying they could not cancel the order it was already put in for shipment , so I said well the least they could do for me is give me 10% off because I had a code for 10% from a previous order which I would have used had it not been submitted, I wanted them to credit my [redacted] that 10% they said they could give me a 5.00$ credit to the store I again asked for a credit on my [redacted] , no response so I then emailed and asked for the code for this 5.00$ store credit no response . I will not order from this company again first of all I don't think they should be able to keep your [redacted] no I think you should have to put that in yourself for each order , second of all they have a no return policy that's the reason I wanted the order cancelled this was a 50$ order . So beware people of the buttons you push when selecting items and submitting!!
if you are thinking of doing business with this company please don't. It will b hard for you to get paid after a sale than you will be out of business it is happen to my company when they decide to hold our check even until today it is been a year.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...
the matter has been resolved.
Sincerely,
[redacted]
We require for the billing address to be saved for the order to be processed however, as soon as your order is...
placed you can delete your billing address. This can be done by simply hitting the "delete" icon in your billing profile.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I WAS ISSUED A REFUND ON MY CREDIT CARD...LEASSON LEARNED.....I WILL NEVERRRRRRR DO BUSINESS WITH MOBSTUB AGAIN
Customer has been refunded in full. I have emailed a copy of this credit to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Understood.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They...
offered a refund. HOWEVER, they KNEW that they had sent me the incorrect item. If you run out of an item that a customer orders ("due to popular demand") you should NOT just send a replacement item that you feel is suitable. Contact the customer BEFOREHAND to see if they'd like a refund or another item. BAD BUSINESS PRACTICE!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.
Sincerely,
[redacted]
Hello, We have been corresponding to the customer and we have already issued a replacement for the defective item. As clearly advertised on our site, all sales are final and we are unable to authorize a refund. Please reference our FAQ's for more information regarding our...
return policy. Here is a link to our FAQ's: http://www.mobstub.com/p/faqThank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Are they or are they not taking [redacted]'s products, scrubbing off the log and selling it? I still have the product with the insert of the exact same insert from [redacted]. It is fraud. Had I know they were stealing and selling it, I clearly would not have bought it. It did not say in their fine print that the product was a "knock off". After speaking to [redacted], I know that they do not sell to mobstub. Mobstub knows this, which is why the branding has been removed from what they are using. There is a patent on the product they are selling. There have been reports have people contracting eye infections from counterfeit products. This is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
MobStub has not contacted me to inform me of ordering a new bracelet or how to do so. I want some communication from the company in going about ordering a new one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
This case is NOT resolved, today is the 5th business day and my money still is not back in my account, per Lily who said it would be there in 3-5 business days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I ordered a Bluetooth headset and the order was not processed neither was the item sent. There is no way that you can contact this company via phone. I would NOT ever recommend this company ever to anyone. This is a scam company! The above phone number is for a fax line. HORRIBLE BUSINESS!!!!!
Customer emailed in on May [redacted] stating she...
would like to cancel the order due to a shipping delay however her order was delivered to her on Delivered On:
Friday, 05/**/2014 at 3:11 P.M.
Which is well within our shipping time frame. All of our orders are advertised to ship within 7-10 business days. Her order was placed on May [redacted] and shipped on May [redacted] (which is the [redacted] business day.)
Please let me know if there is any more evidence you need.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Item was finally received.
Sincerely, [redacted]