Customer's order history reflects that they purchased the Pack: Ft Fettuccine Charging Cables -
"line-height: 20px; background-">Micro USB - Blue
As a courtesy, customer can ship item back and provide us with tracking details for a full refund
Thank you!
[redacted]
Hello,
Customer initially wrote in stating an item was missing from her package. We had it reshipped right away with the USPS tracking number of [redacted]. Tracking number confirms delivery.
After this was shipped customer contacted us stating the package was never received and that her address had changed. We never received any requests to change customers address and customer was informed that this was shipped to the address on file.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Something like "no refunds" should be CLEAR when you order, not burried in your FAQ. I am still requesting a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per the return policy, all defective merchandise is replaced with a brand new item. Customer was immediately offered replacement and customer responded by informing us she will be disputing the transaction with her bank.
If customer decides to opt for a replacement we will gladly...
arrange this. As per policy, I am unable to authorize a refund. Attached is a screen shot of the deal which clearly states that all sales are final.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
To who it may concern: I [redacted] have paid Mobstub.com included in my original complaint filed associated with ID #[redacted] and have not received my product nor a response from their customer service trying to locate my items. I tried to reach out to them in [redacted] as their support website was down. While I tried to message them and post questions on there advertisements posted on their page and they blocked my from inquiring about my order therefore not having any way to communicate with them about my purchase. I have filed a dispute with my bank and the charges due to lack of holding their end as a merchant in giving me the product I paid for. I still have not heard from Mobstub support or received any further information about my order and am still unable to message their [redacted] site with questions. Thank you for your time to this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I stated before I can't believe that they stand by a policy on wearable sized items if something doesn't fit then a customer should be able to return them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I find it unfortunate to go to such lengths to contact the company, however, I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Hello [redacted], I was able to locate your order once you were able to provide me with the correct order details. I was unable to locate your order due to the fact that you supplied the incorrect order name and email address. For your reference, the email address on...
file is: [redacted] As advertised, all orders are shipped within 3-7 business days. Your orders are currently processing for shipment. Once your orders are shipped you will receive an email with the tracking details. If you would like me to update your registered email address please let me know. Thank you,
Good morning, Package has been shipped via[redacted] Please allow 24-48 hours to reflect movement. For any questions please email us at [redacted]Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]But I DID include my info on the original complaint. This is just ANOTHER stall tatic from this company. I have attached a copy of my order that was placed back on Aug.**, 2014
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This company is a scam. Products that they send to you are not what they advertise. Quality of jewlry is a lie. When you try to deal with them the correct way, they have offer no help and chide you by saying Cheers! Very unprofessional! I will be telling every review site about this company.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a developing issue. I am still working things out with Mobstub. However it remains unresolved at this point. This has been going on for one month already. Initially, I received the wrong items. I requested that Mobstub retrieve the items and refund the purchase price to my credit card. Originally they said I could keep the wrong items and that they would give me "store credit". I did not want store credit and asked for a refund. Then they wanted photos of the wrong items I did receive. I sent them the photos of the wrong items (which I STILL have). Then Mobstub said they were very sorry and they have re-sent the correct items with a shipping label for me to return the wrong items. I wrote back to them saying I had already replaced the items myself as they were needed for visiting company (this had already taken 2 weeks of correspondence back and forth). I immediately told Mobstub I did not want their replacement items. Then Mobstub said it was their POLICY to replace wrongly-shipped items, and the correct items were on the way! I wrote and told them that I had had enough, to stop badgering me with their products and take their stuff back or I would have a lawyer contact them. This morning (March [redacted]) they wrote to tell me, I could have my refund, but I would have to send back now all 10 items (the wrong set of items and now the new set of items) at my expense!!! They are so ridiculous. They initially sent the wrong items, they confused the issue with a slow, ineffective and tedious customer service process and then want me to pay for their mistakes! I never requested that they correct the order by re-sending the items...in fact, I specifically told them to NOT SEND THEM!!! They think they fixed this???? Not to my satisfaction at all.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...
The [redacted] tracking number confirms that your package is in transit at this time. Unfortunately we are unable to expedite the shipment as it is already in transit.
Customer's order history reflects that they purchased the Pack: Ft Fettuccine Charging Cables -
"line-height: 20px; background-">Micro USB - Blue
As a courtesy, customer can ship item back and provide us with tracking details for a full refund
Thank you!
[redacted]
Hello,
Customer initially wrote in stating an item was missing from her package. We had it reshipped right away with the USPS tracking number of [redacted]. Tracking number confirms delivery.
After this was shipped customer contacted us stating the package was never received and that her address had changed. We never received any requests to change customers address and customer was informed that this was shipped to the address on file.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Something like "no refunds" should be CLEAR when you order, not burried in your FAQ. I am still requesting a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As per the return policy, all defective merchandise is replaced with a brand new item. Customer was immediately offered replacement and customer responded by informing us she will be disputing the transaction with her bank.
If customer decides to opt for a replacement we will gladly...
arrange this. As per policy, I am unable to authorize a refund. Attached is a screen shot of the deal which clearly states that all sales are final.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
To who it may concern: I [redacted] have paid Mobstub.com included in my original complaint filed associated with ID #[redacted] and have not received my product nor a response from their customer service trying to locate my items. I tried to reach out to them in [redacted] as their support website was down. While I tried to message them and post questions on there advertisements posted on their page and they blocked my from inquiring about my order therefore not having any way to communicate with them about my purchase. I have filed a dispute with my bank and the charges due to lack of holding their end as a merchant in giving me the product I paid for. I still have not heard from Mobstub support or received any further information about my order and am still unable to message their [redacted] site with questions. Thank you for your time to this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I stated before I can't believe that they stand by a policy on wearable sized items if something doesn't fit then a customer should be able to return them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have gone ahead and refunded customer in full amount.
Thank you!
[redacted]
Revdex.com:I find it unfortunate to go to such lengths to contact the company, however, I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Hello [redacted], I was able to locate your order once you were able to provide me with the correct order details. I was unable to locate your order due to the fact that you supplied the incorrect order name and email address. For your reference, the email address on...
file is: [redacted] As advertised, all orders are shipped within 3-7 business days. Your orders are currently processing for shipment. Once your orders are shipped you will receive an email with the tracking details. If you would like me to update your registered email address please let me know. Thank you,
Good morning, Package has been shipped via[redacted] Please allow 24-48 hours to reflect movement. For any questions please email us at [redacted]Thank you, [redacted]
Order was promptly shipped within the advertised time frame. Customers [redacted] tracking number is: [redacted] Please allow 2-5 days for delivery.
Hello,
I have refunded customer in full.
Thank you,
[redacted]
As per customer correspondence, a replacement has been issued.
Thank you!
--------------
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]But I DID include my info on the original complaint. This is just ANOTHER stall tatic from this company. I have attached a copy of my order that was placed back on Aug.**, 2014
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This company is a scam. Products that they send to you are not what they advertise. Quality of jewlry is a lie. When you try to deal with them the correct way, they have offer no help and chide you by saying Cheers! Very unprofessional! I will be telling every review site about this company.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a developing issue. I am still working things out with Mobstub. However it remains unresolved at this point. This has been going on for one month already. Initially, I received the wrong items. I requested that Mobstub retrieve the items and refund the purchase price to my credit card. Originally they said I could keep the wrong items and that they would give me "store credit". I did not want store credit and asked for a refund. Then they wanted photos of the wrong items I did receive. I sent them the photos of the wrong items (which I STILL have). Then Mobstub said they were very sorry and they have re-sent the correct items with a shipping label for me to return the wrong items. I wrote back to them saying I had already replaced the items myself as they were needed for visiting company (this had already taken 2 weeks of correspondence back and forth). I immediately told Mobstub I did not want their replacement items. Then Mobstub said it was their POLICY to replace wrongly-shipped items, and the correct items were on the way! I wrote and told them that I had had enough, to stop badgering me with their products and take their stuff back or I would have a lawyer contact them. This morning (March [redacted]) they wrote to tell me, I could have my refund, but I would have to send back now all 10 items (the wrong set of items and now the new set of items) at my expense!!! They are so ridiculous. They initially sent the wrong items, they confused the issue with a slow, ineffective and tedious customer service process and then want me to pay for their mistakes! I never requested that they correct the order by re-sending the items...in fact, I specifically told them to NOT SEND THEM!!! They think they fixed this???? Not to my satisfaction at all.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...
been resolved.
Sincerely,
[redacted]
The [redacted] tracking number confirms that your package is in transit at this time. Unfortunately we are unable to expedite the shipment as it is already in transit.