Meineke Car Care Center

I do not accept the response because there was no info stating that there were going to be fees and taxes applied to a FREE oil change that is why I do not accept

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding your Highlights account.   With the information provided in your complaint, I believe that you have received a promotional mailing for one of our...

book clubs in addition to your renewal notice. Our book club offers indicate that you will receive the first shipment at an introductory price. It then states that you are free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new books every three weeks at the regular price. This would be a separate order and is not part of your Highlights magazine subscription.    We will be happy to renew your magazine subscription at the price of $36.00 for a one year subscription as stated on your renewal form. You may place your order by mailing your renewal form or by calling customer service at ###-###-####, Monday - Friday, 8 AM – 9 PM, EST. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

Complaint Information: Mr. [redacted] had tires delivered to this facility. he called and scheduled an appointment for 9:30 am on January 30, 2016. Unfortuntely Meineke did not meet Mr. [redacted]'s time expectation in performing the requested tire installation and wheel alignment. In an effort to...

assist Mr. [redacted], the Center Manager did offer and provide a 10% discount on the work that was performed at the time he came to pick up the vehicle. It was not until February 18, 2016 that the Meineke center received a call from the Meineke Customer Service Department that Mr. [redacted] had called to voice his concern that the steering wheel was not centered and that the vehicle was vibrating. The center Manager asked Mr. [redacted] to bring the vehicle back to the Meineke center so that the wheel alignment and tire balance could be re-checked and corrected as necessary at no charge. Mr. [redacted] declined this offer, stating that he had already brought the vehicle to another repair facility and had the issues corrected. One of the benefits of the Meineke system is that there is an excellent customer service and vehicle repair issue solution available to any customer that is unable to find resolution at the store level. Additionally there are over 900 Meineke car care Centers throughout the United States and 23 in the state of Connecticut that honor all warranty and service related issues performed by any other Meineke location. Unfortunately Mr. [redacted] chose to leave the Meineke system and seek resolution on his own. In doing this he did not afford the Fairfield Meineke nor any other Meineke in the nationwide system the opportunity to review the work performed, verify the issue, and provide corrective service at no charge if needed. In summary, Meineke makes it a very transparent and easy process to resolve service and technical issues with vehicles.

This is [redacted].We have NOT participated in the corporate oil change promotions since last March 1. These coupons do have our names and address but are sent by our corporate office (and sometimes posted to the web site they control). These coupons promote a service we no longer offer and don't want to...

offer.  We used to offer customers a discount on the service we do offer in recognition that it's not their fault they keep getting these bad coupons (and we have been telling our corporate office to stop sending them since last March, to no effect). Lately we even stopped doing that. Our regulars know of our ongoing battle with our corporate office. For new people, I have found that given the choice between full service (what we do) and no service (what the coupon offers) most people will choose full service. The price difference is not very much considering how much more you get.  If someone would still rather have no service at a discount price, we part ways. We do not do that anymore and have not since last March. Also, I don't know who he spoke to, but I was gone for a week up to and including the day he came into the shop, January 3. If he called then, it wasn't me (the owner) he spoke to.  I am sorry he felt disrespected. I understand the frustration of not having a coupon honored. I would turn off the coupons if I could, but we can't and we are entitled to refuse to participate in corporate promotions.  Apparently he did the full service at the regular price, so he got a full service oil change for less than Jiffy Lube, Fast Lane, and other competitors. I don't think he is entitled to free service.[redacted]

Received your mail today.  Sorry about the tardy response as I was hoping to have more of a decision on this case.  I will update you anyway:
">We, Meineke and our shop, take any issue very seriously and spend much time and money to become informed as the expense taken may subsequently improve us.  Both Meineke and I have practiced this procedure and philosophy for our many years in the auto repair industry.  Whatever is leaned can only help us by: 1) Information will improve our method and 2) It helps the customer to be informed, educated and accommodated. The replacement oil filter was a larger capacity than the original filter. The expression of “wrong” conjures the filter was leaking or incorrectly fitting, neither was the case.  The larger oil filter was damaged because of an accident, not ours, and without the accident, the oversized filter would have lasted for its serviceable life.  Many customers request this substitution and I have used this process on personal vehicles as well.  After much discussion and in an effort to offer some type of Customer Goodwill, we capitulated with repair of engine.  The engine replacement, as suggested, was not necessary.  A replacement engine would be warranted by additional and different damage.  If the "long time mechanic" was basing his recommendation on this limited or biased information, then he would be guessing right to make the recommendation he made. The note Mr. [redacted] is referring to, "Do Not Crank Engine" was for our internal purpose (redundancy) and had nothing to do with his accusation.  Again, the customer’s inference was due to his limited knowledge of the note. The current engine damage is due to overheating the engine and nothing to do with the repair that was done earlier.  Again, the damage incurred will usually indicate the original cause of failure and the current damage did not support Mr. [redacted]'s claim.   In either the original repair or the current issue, there functioning warning indicators on the vehicle.  Whether, they were functioning at the time referenced or whether they were responsive or observed is unknown.  All vehicles manufactured today are equipped with warning lights and/or warning gauges to make the driver aware of impeding problems.  Those warning indicators were working correctly when we checked their operation during receipt of the vehicle.  Finally, I would be curious whom Mr. [redacted] spoke with at “corporate”? Not only have we repaired the car previously, to the tune of $______________, we have again capitulated and offered Goodwill, to the tune of purchasing the vehicle.  Wow, to have “corporate” say we have “refused to help” is not even close to what has transpired and I would like to get to the bottom of the comment. The current bottom line is the customer feels the vehicle is not worth the actual cash value, but more as it has sentimental value and we were not able to agree on a logical price.  Consequently, the entire dilemma has been turned over to our insurance company for their processing.  I do not have a time line as to when we will hear from insurance company as they will have time to investigate the claim.  If you like, I can keep you informed when they do?

The free oil change is a $24.95 value plus tax and disposal of used oil  and filter. the parts and labor are free but the disposal tax and sales taxes are not free. 
Thank You,
[redacted]
Meineke Car Care Center Greer Sc

Dear Ms. [redacted]: I have received a copy of your complaint to the Revdex.com.  I am deeply sorry for any inconvenience or frustration you have experienced regarding your High Five gift subscription. Customer service is of the utmost importance to us, and it is our goal to provide...

the best products and service to our customers.  Our records indicate the offer you responded to was our Early Bird holiday subscription special.  Although the order was placed in October, the subscription was specifically scheduled to begin in December, with a bonus 2018 Hidden Pictures Calendar and Hidden Pictures Fun booklet included with the first issue.  I am sorry to learn the magazine did not arrive.  It appears that a change of address for the recipient was processed shortly after the first issue was mailed.  If the postal service had difficulty delivering the magazine, we were not notified. I will be more than happy to expedite the reshipment of the Welcome issue and free gifts, however I am unsure of the correct address for the recipient.  I will be reaching out to you directly via your email address on the account to confirm, so the magazines and free gifts can arrive to the child as soon as possible.  For your inconvenience, I’ve also extended your subscription by two complimentary issues.  The subscription will now end with the February 2019 issue.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted]

Complaint: [redacted]
I am rejecting this response because:Statements issued regarding time frame, test drive, and written agreement are false.  There was never a test drive with a Meineke employee.  Meineke had to have the car reserviced several times due to faulty work.  There was not a written agreement regarding rental car services.  Statements made in rebuttal to my original complain are inaccurate and false.  Brandon C[redacted] said he would not be submitting the claim to their insurance company and would be willing to go to court instead.   I have detailed names, dates, locations, contact attempts and email correspondences to support my claim which will be presented in court on November 8, 2017. 
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Customer came in with problem with car.  Rebuilt carburetor was recommended, however, customer declined that service.  Customer, instead, received tune up in which spark plugs and wires were replaced.  This was despite notifying customer that the problem with his 1971 automobile was...

the carburetor which needed to be replaced.  Customer agreed to tune up which is what was done.  Do not know what more can be done to help the customer out.
 
Aaron

My complaint has been resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
I do not agree with this decision at all!!!! I went to you in oct with the complaints of my car not working properly an that the car was jumping everytime I would accelerate.  When I spoke to [redacted] he assured me that my car transmission was perfectly fine an that I did not need to worry an that he would fix the problem.  I trusted his word after a week of me driving the car it kept doing the samething I then called [redacted] an told him my concern an he told me to keep an eye on it an to bring it back down when I can. I kept driving the car as it was because I was told by [redacted] that my transmission was fine but when I was driving my car with my sister she had told me that something was defintely wrong with the car an it has to be the transmission going on the car!!  I then brought it back down to meineke in a uproar an told them that my car is not fixed an demanded that they tell me what is wrong with my car an that I am not giving them amother dime of my money. A few hours later another meineke working called me to tell me that the transmission was slipping on the car.  I then freaked out an the employee on the other end apologized an said [redacted] would be willing to fix my transmission for 1600!!!!! Are you kidding me I would never pay that kind of money especially after just paying all that money in oct after him reassuring me that the problem was fixed!!! This place is a joke!!!!

"Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us. At Box Office Tickets, we value our customers and would like to take the time to address Ms. [redacted]’ concerns. It should be noted that Box Office Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our site it states, “We are a resale marketplace. This site is not owned by any venue. Ticket Prices may exceed face value.”
 
Though Ms. [redacted] indicated she was not aware she was purchasing from a resale marketplace, this information was reiterated at the top of every ticket listing page, “Prices set by sellers, may be over face-value. Box Office Tickets not owned by any venue. All seats together unless otherwise noted.” Once she selected her tickets for the Perfect Crime event on 8/28, she navigated to the checkout page. She was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total of $344.87 price in bold text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
 
Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
 
In regard to Ms. [redacted]’concerns with the price printed on her tickets, or face value, it should be noted that we operate as a secondary marketplace thatserves as an intermediary between sellers and customers—this means all ticket prices are set by the sellers, not Box Office Tickets. The price is based on the individual sellers’ assessments of a range of factors including customer demand. This fact is explained clearly throughout the purchase process, from a notice on every ticket listing and checkout page. Ms. [redacted] expressed concerns about the name on her tickets. The name on the tickets represents the original purchaser that resold the tickets. This is a common occurrence in the secondary marketplace as tickets are completely transferable and is simply information that is carried over when tickets are resold.
 
Prior to receiving this complaint, we were in contact with Ms. [redacted] and offered a resolution, stepping outside of the agreed upon terms in the interest of customer service. However, this offer was declined. Ms. [redacted] has since filed a dispute with her financial institution. We have addressed this, and the dispute was ultimately ruled in our favor. If Ms. [redacted] has any further questions regarding this dispute, we encourage her to reach out to the financial institution with which it was filed. As Ms. [redacted] placed her order on 8/26 and received her tickets shortly after, prior to her event which has since passed, we consider this matter closed.
 
Regards,
 
Box Office Tickets

We like to respond to every complaint and resolve issues before they become problems. Here we responded to the consumer's complaint, but she did not like the answer.
The consumer states that there were problems with the brake fluid when she left the shop and that the car was not in...

good condition when she left our facility. The consumer was here for an oil change and not for work on the brake fluid or any other part of the car.  We did not touch the brake fluid other than to inspect it and advise the consumer to replace it. The statement that we replaced the fluid with bad fluid is simply false. We found numerous problems with the vehicle and advised her to take care of the issues. She refused every recommendation.
First, we advised the consumer that her brake fluid needed to be replaced. Please see the attached document. We advised the consumer that based on the age of the vehicle and the fact that the fluid had not been replaced that she do a flush and replace the fluid. We could not make her change her fluid when she did not want it done.
Second, we noticed no contaminants in the brake fluid.  Had the consumer heeded our advice and replaced the fluid, this would be a non-issue.
Third, the issue identified by the consumer could not have caused the problem cited.  Contaminated brake fluid only causes a problem with the responsiveness of the pedal. Typically, as a car ages, water becomes present in brake fluid. When the fluid reaches high temperature, the water separates and begins to boil. The boiled steam compresses, where brake fluid does not.  This results in your brake pedal becoming "soft" and requiring additional force to activate the brakes.. The brake fluid becomes less effective.  In no way can this cause the car to "lock up" as cited by the consumer. 
The consumer told us that there were "metal flakes" in the brake fluid. This too, cannot cause the car to "lock up."  If metal were in the fluid it does not cause the brakes to lock. We have never heard of metal flakes leading to a locked brake. Also, the technician noticed no metal flakes in the fluid.
Fourth, the consumer states that we certified that the car was in good condition and safe to drive.  All we can do is what we are allowed to do, and in no way do we certify that a car is in perfect condition.  We identified problems in the power steering fluid, the brake fluid, and other issues identified by engine codes. Ms. Tipton refused all our recommended services. We requested that we be allowed to investigate the engine codes but were refused.  One cannot be totally surprised that she had further problems in the car because there were problems identified when she left.
We certify that the areas we inspect are what we report them to be. We do not examine the car fully, as that requires us to do more extensive investigation, something requested but not allowed. 
Finally, we are sorry that the consumer had a problem. The only thing certain is that the brake fluid did not cause the problem.  We requested that she bring her car back to us to determine the cause, but again were refused. This may be a coincidence that something happened after we serviced the vehicle. or perhaps because of one of the issues we found and reported to the consumer.

As stated previously, we did do a 4 wheel brake inspection and we did note that the front brake system checked out safe.  The only reason we didn't have an answer for Mr. [redacted] during the first two (and a half) visits is because the vehicle didn't make any noises.  After Mr. [redacted] called on the third visit we drove it again (for the 3rd time THAT day) and we were finally able to get the noise to happen...and we heard it in the front. I suppose if we would have quoted a 4 wheel brake replacement for almost double the initial cost, Mr. [redacted] would have filed a complaint for trying to sell him front brakes that have plenty of life left, which would have lead to Mr. [redacted] complaining to the Revdex.com about an inaccurate assumption that we were trying to sell service that didn't need to be done.The Meineke Shop at 4101 North Keystone has been in a neighborhood shop for over 30 years, and has taken excellent care of the area residents.  I believe that Mr. [redacted] would find that we consistently perform accurate diagnosis and help our customers maintain the vehicles at a fair price.  Part of that process is that at Meineke we won't quote brakes that are not unsafe if they have lots of life left in the event that other brakes on the car are obviously failed and unsafe (as was the case with Mr. [redacted]'s car).  The good news is that Mr. [redacted] has a warranty on the work that we did do, and if he would like for us to help him with the front brakes we would be happy to help him with that.  As stated before, he has the quote.In response to Mr. [redacted]'s accusation of unfair charging tactics, I assure you, this shop is filled with integrity, and I would be happy to let you analyze our 'charging practices' which are nothing short of clear, concise, estimates of what people need to get their cars fixed.

I reviewed the response made by the business in reference to complaint [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

We are very sorry to read the response from Mr. [redacted].  The services were provided as requested and to help him address the vehicle's problem.  We are sorry his part was defective, and the vehicle warranty wasn't applicable because it was in someone else's name and had lapsed.  Our mechanics were paid by us for every one of those installations and removals of the faulty part he furnished us.  We are now left with the loss from his refusal to fully compensate the business for work performed and a complaint on top of it.  Our goal is to provide the services requested by our customers, often we recommend that a job be contracted for both parts and services because in instances like these a defective part will require multiple installations.  When we supply the part, the shop takes the responsibility when a part is incompatible or defective.  Our shop provides services to hundreds of customers annually and we strive to provide good service for a fair price.  If Mr. [redacted] feels it is right to not pay, we will absorb the loss and move past this bad experience.  Hope this will close this issue.

The response...

message Meineke return to the Revdex.com  is not true and I have not been compensate the  money for the repairs on my vehicle .  I contracted  Meineke Car Care Center #337 on 12/5/17. Inform manager  on duty of the complaint and gave him copies of the receipt. He informed me that upper management would received copy's of receipt and would  contract me with in two days. I waited several days and heard nothing form Meineke management.   I later talk to manager of Meineke Car Center #337 on  12/15/17  and he was surprise that upper management hadn't   got in  contracted   with me. I contracted  Meineke corporate on 12/8/17, 12/15/17, and 12/19/17. Corporate stated they sent information of the  misunderstanding  to Meineke #337 three separate dates on  12/8/17, 12/15/17, and 12/19/17. Meineke corporate was also  surprise that know one had contracted me and gave me the reference number of the complaint. The number is #[redacted]. Corporate sent more information to Meineke #337 on 1/2/18. I contracted Meineke upper management Fred F[redacted] on 1/3/18 . He informed me the coolant use in my car was a universal coolant for [redacted] Auto parts. I talk to two [redacted] sales personal. They informed me that there is only one coolant that can be used in my car and its not a universal coolant. Meineke Car Care Center # 337 mechanics but the wrong coolant in my car causing a contamination of my coolant system. which cause my car not to run properly.