Meineke Car Care Center

Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted]             [redacted]   Thu, 11/02/17 11:42 am ...

    Hi, I have just received resolution to this complaint in the form of a refund. Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below ( I clearly took my car into this location back in october because my car had been jerking as I would step on the gas to accelerate...[redacted] reassure me at the the time he woukd fix the issue an that it was not a transmission issue so he fixed my car stating that theses other issues would solve the problem which it did not...He knew my car had transmissions issues an would look me dead in my face as he would take my money!!! I received a call from [redacted] on april 10 after I filed with the Revdex.com an he ask me what could he do for me an I had told him I would like them to pay the credit card in the amount that was left that they charged me for on services that were suppose to be fixed.  He said he would get back to me an never did! At this time I will have to proceed with legal action!! I refuse to let this go after all the money I spent at this location.  I mention to [redacted] many times that I am a single mother an that I did not have the money to keep fixing the car especially if he was not fixing right!!!Regards,
[redacted]

Please find work order attached.  Mr. [redacted] was given the option of replacing the failed components with brand new dealership (OEM) purchased parts, but declined this option due to price.  We worked very hard to find a used option to help our customer get his window up and working again....

 As noted on the ticket, unfortunately the used part came with no warranty.  We apologized but unfortunately the entire job does need to be done again and parts need to be purchased again.  Please call me if you need any more information, or if I can do anything to help.  Scott - (317) 496-7552

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding regarding Puzzle Buzz.   The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.95, plus a...

nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz books every four to five weeks at $11.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have closed account, effective July 26, 2016 and all charges have been removed from the account.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding regarding Puzzle Buzz.   The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.49, plus a...

nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz books every four to five weeks at $10.98, plus shipping and handling and tax.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that your account is closed and removed all charges, effective October 19, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Please note that Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

Dear Revdex.com,After multiple discussion we resolved Ms. [redacted]'s issue with a simple repair at our location. Ms. [redacted] is happy with the result. Sincerely,[redacted]GM

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club.  The account was initiated as the result of an order we received by mail.  The form indicated that you...

would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $5.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every four to five weeks at $11.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that the account has been closed, effective May 5, 2016 and all charges have been removed from the account.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, [redacted] Director, Customer Contact Centers

I purchased an Otter Box Commuter cover for an iPhone 6 as a gift for my mother on 12/28/15. At the time of my purchase, I was told there was a 30 day return policy. My mother also received another phone cover as a gift which she preferred over the one I purchased at Radio Shack. As a result, I went to Radio Shack on Monday January 4th 2016 to return the case which had never been opened and in pristine condition in the original box. The owner of the store, Dave [redacted], told me that phone cases are "non-returnable" items. It is important to note the receipt lists several items on the bottom of the receipt that are "non-returnable" and cell phone cases are NOT one of them. He proceeded to tell me that most retailers are not allowing returns on cell phone cases, the retailers he listed were Walmart & Best Buy (he actually said 3 separate times that Best Buy does NOT allow returns on phone cases). I explained that this was troubling to me on several levels 1) I was told there was a 30 day return policy upon asking 2) It is not listed as a non-returnable item on the receipt 3) I paid a premium price for the item by choosing to buy local vs. a big box store ($49.99 + tax). He responded by stating that I didn't pay a premium because Otter box requires all retailers to sell at a price they set. I told him that I had seen the exact case on Amazon for less, at that point he went on about counterfeits and actually claimed that OtterBox in the number 1 counterfeit item in the country. At that point, I stated that I expected him to honor my return. He then went into how much the credit card companies charge him to process a sale and process a return ($3+ per transaction) and that his cost on the item was $41 and some change and then he said his computer wouldn't even let he processes it and that he would have to contact OtterBox. (I wasn't asking him to return it to the manufacturer, just his store shelf!) He took my number and said he would get back in touch with me, he tried to keep my receipt as he "looked into it" which I denied as it was my only proof of purchase. It was no surprise to me that he did call me back over the next 2 1/2 days. During that time I did some research and confirmed my hunch that Dave was not being truthful on several points. I spoke with customer service at both Walmart in Monroe and a Manager at Best Buy in Madison. Both stores DO allow returns on OtterBox and all cellphone cases for that matter. Additionally, the exact same case was $20.97 at Walmart and $39.99 at Best Buy. So, much for the manufacturer requiring retailers to sell it at the price they set! With photos of return policies at Walmart & Best Buy in hand as well as photos of the price I could have purchased the same case at from the competitors, along with my original receipt and phone case I returned to Radio Shack the evening of Wednesday January 6th to demand a refund. I didn't see the owner anywhere so I just approach the person working at the store and informed her that I had a return. She was very friendly and processed the return without asking any questions other than was anything wrong with it and inspecting it to ensure it hadn't been opened. It is very upsetting to me that the owner of the store conducts business in such an unethical fashion. He clearly was hoping I would give up and not return the item. I can't begin to imagine how many others he has done this to. When I told my husband what had happened he said "You have to be kidding me! He did that same thing to me about a year ago when I returned a cord that an employee told him to try and if it wasn't the right one to bring it back. I returned it the day after I purchased it and he said it wasn't returnable because it was a special order! I had bought it right off the shelf and similarly he went on about how much the credit card companies charge him". It was upon hearing my husband's experience that I decided to write the review on Revdex.com. Needless to say, I will not be going back to Radio Shack again.

Mr. [redacted] did come in on 5/17/17 for us to put on an A/C line.  We acquired the line and installed it the way it was originally routed on the car.  On 5/20/17 he came to us and said that he had taken it to the dealer and THEY said the line we put on was leaking, he did NOT bring it back to...

us when he had an issue.  We looked at it at that time and determined the line we got in was defective from the factory.  We replaced the line that day.  On 7/20/17 we received a billing dispute from his Meineke credit card stating that the "A/C work was not done correctly and lines were placed wrong" after speaking with Mr. [redacted] we determined that again he had taken it to the dealer instead of coming to us with any issues.  He said he would make an appointment for us to rectify the issue free of charge in the week of 8/7-8/12 he didn't make the appointment until 8/29.  On that date he came in we rerouted the line, had him look at it and approve the work was done to his satisfaction before he left, which he did.  On 8/29/17 we received the complaint from the Revdex.com.

January 6, 2016
Dear Mr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Puzzle Buzz.
The Puzzle Buzz promotional materials included with the response form indicated that an introductory...

shipment would be sent that included a free Puzzle Buzz book. The promotion went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free book would be yours to keep.
We did not realize it was not your intention to continue in the Puzzle Buzz club. After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have cancelled your account, effective January 6, 2016. I have also removed all charges from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,

I had a certified  mechanic verify that the wrong fluid was put into my coolant system. This coolant contaminated my cooling system and cause the problems to my car. Meineke mechanics put the wrong coolant in my car.

Good morning, as you can see from the complaint the customer was aware that we didn't change the lower ball joint. the custmoer was with us
the two days that we had worked on his car. The customer drove the car from the day that we fix it on November [redacted] 2012. He drove it almost
for a...

year and half without any problem.
If the car would have any problem in the time since we fix it back in November 2012 it should have been sooner then a year and half later.
The custmoer knew we had to weld the part, he was with us when we weld it.
Thank you
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Overall, Meineke's job is to scam people they said that they are expert but they are not. The only thing they want to do is to keep the car and pretend that they resolve the issue so they can get as much as money they can from you. if Meineke told me from first day that this car will cost a lot to repair, I wouldn't repair it in the first place but they said that changing the cap will definitely resolve the issue thing that it did not happen. I don't think that a car that was repaired could have the same issue in just a short period unless if the first diagnosis was not correct. The goal of this business is to make money not to resolve people cars.]
Regards,
[redacted]

August 14, 2017   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding your Hidden Pictures Let’s Play account.   The special offer form for Hidden Pictures Club indicated...

that you would receive an introductory shipment which included a Hidden Pictures book and a free tote bag.  The shipment included a second book to keep for $0.99 plus shipping and applicable sales tax.  The promotional material also indicated that you were free to cancel at any time with no further obligation.  If you chose not to discontinue the service, you’d receive a new set of two Hidden Pictures Let’s Play books about every three weeks for $6.95 per book plus shipping and sales tax.    I apologize, our records do not indicate receipt of a cancellation request until the account was cancelled online on August 11, 2017.   As a result, two additional shipments of Hidden Pictures Let’s Play books were mailed.  It is clear from the information you sent to the Revdex.com that you never intended to continue this club membership.  I have verified that your account was cancelled.  The charges were also removed from the account, effective August 14.    There is a shipment currently en route with an invoice enclosed.  When the books arrive, please discard the invoice and keep the books with my compliments.  You may also receive a shipment confirmation email soon; please disregard the email notification as well.  The account is now closed with a zero ($0.00) balance.  I have also issued a refund for the first shipment in the amount of $4.29.  You can expect to receive this refund back to your credit card within the next three to five business days.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account [redacted]   JC/klj

Dear representative at Revdex.com:This is our response to the complaint sent to you on 11/27/2016 by [redacted].The customer brought the vehicle to our location on 11/27/2016; eleven months after he has done repairs at the [redacted] location 01/02/2016. Upon inspection it was found that rear brake...

hose/caliper has collapsed/failed  causing the rear brake pads and rotors that were replaced at the [redacted] location to ware at a faster than normal pace and grind metal on metal . Customer was informed and the necessary repairs were done for the amount of $499.48. Customer was not charged for the pads (please note attached invoice) as it was under life time warranty.Customer was later refunded the full amount of $499.48 on 12/07/2016 please find refund invoice in attachments.As explained above it was neither our locations fault nor that of [redacted]. Rather it was the circumstances caused by the failure/collapse of brake hose and caliper that now work was done to by either location. Also the customer has been refunded the full amount by our location.We are hoping that the above response will clarify our involvement and that we refunded the customer despite neither our location nor the [redacted] location being remotely at fault.Best regards,Meineke car care center of [redacted] MA  [redacted]

Dear Ms. [redacted]: I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account. The form indicated that you would receive an introductory shipment of Puzzle Buzz, for...

which you would be charged $0.99, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz books every four to five weeks at $13.90, plus shipping and handling and tax. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have cancelled your account and removed the charges for the three shipments sent to you effective June 13, 2017.  The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to today’s date.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.  Thank you, Jeff C[redacted] Director, Customer Contact Centers  Account # [redacted]

To whom it may concern,On 8/21/15 Mr. [redacted] came into the shop with a condition of low coolant and coolant coming out of the coolant reservoir cap. We diagnosed the issue as a faulty reservoir and cap.  At that time of the repair pressure would build up in the coolant system and the cap could...

not hold the pressure that it was designed to resulting in a loss of coolant from the coolant system.  The coolant cap is designed to hold coolant in the system until the coolant system pressure reaches 15 to 18 psi of pressure. Normal pressure in the coolant system should be around 14 psi and is caused by the expansion of the coolant itself as it heats up which is a normal function. In the case of Mr. [redacted], the coolant system would begin to heat up and the cap was not able to hold the proper pressure so instead of releasing pressure at 15 to 18 psi it would release pressure at 6 psi resulting in coolant loss from the coolant system. It was explained to Mr. [redacted] that without the ability to keep coolant in the system because of a faulty reservoir and cap I would not be able to tell if the system was overheating nor could I tell if there was any subsequent damages as a result of Mr. [redacted] driving around with no coolant in the system. I further explained to Mr. [redacted] That the cap had failed to hold pressure when tested with a pressure tester and that the first steps were to repair what we see broken. Mr. [redacted] understood this at the time and agreed to make the repair.  Mr. [redacted] left the shop and called back to ask us to give him a price on front brake pads and rotors which we did.  Mr. [redacted] agreed with the price of the brakes and coolant reservoir and cap so we performed both repairs.  Before the repair, the coolant system would begin to loose coolant at a temperature of 125 degrees Fahrenheit. After the repair the coolant no longer bleed out from the coolant system and we were able to check for overheating concerns. At that time we test drove the car and the car showed no signs of overheating. Fans would come on at normal operating temperature with no loss of coolant. Mr. [redacted] picked up his car and we heard nothing from him until on or around 09/28/2015 where Mr. [redacted] called and said he was having issues with the coolant again and wanted to bring the car in to have it looked at. I told him on the phone that I would be more than happy to take a look at it and that he could bring it right down and we would get him in. Mr. [redacted] never showed up that day but did stop by approximately three days later. At this visit to the shop Mr. [redacted] came in and wanted us to look at the car right away and stated “that he would not be paying for anything because we did not fix his car correctly” I told him that I have to look at what was going on first, if it was anything we did incorrectly I would certainly stand behind it. He told me his new issue was happening after driving in traffic for over 2 hours. My reply to him was that it sounds to me like the car may be overheating at which time he stated that that’s why it was here the first time. I explained that the problem the car had the last time in was due to a faulty reservoir and cap that would not hold pressure and that after the repair we checked it for overheating issues which none was found. I also reminded him of our discussion at the prior visit that driving around with no coolant can cause damage to other parts of the engine for example cylinder head gaskets.  He began telling me that I never had this conversation with him about subsequent damages. At that time He told me that if I had talked with him about other problems that I he could have,  he would have never fixed the car and giving it back to whoever he purchased it from.  By this point Mr. [redacted] was visually and audibly upset and claimed that he was going to file a suit with the Massachusetts attorney general’s office, (never made any mention of contacting the “Revdex.com”)   at which time I told him that I no longer have anything to say to him and I would respond to the Massachusetts attorney general’s office when contacted.In this businesses defense Mr. [redacted] states in his own complaint that he drove for almost 10 days with no issues of coolant coming out of the cap which proves the repair was performed satisfactory. What Mr. [redacted] fails to take into account is subsequent damages or intermittent issues and that if the car does overheat because of another issue the cap is designed to release the pressure in the coolant system when it reaches 15 to 18 psi.  Visually this would look the same as a bad reservoir cap that cannot hold pressure.  The reality is that the cap is functioning normally in an overheating condition and allowing pressure to be released from the system to prevent damage to other components like the radiator and hoses.  It is of my opinion that the root of this issue revolves not around the repair we made to the vehicle but more so that Mr. [redacted] is upset and unhappy with the vehicle he purchased.  Our position at Meineke Car Care is that services were performed correctly and reimbursements of services performed are not warranted at this time.  Thank you to everyone for your help in this matter. [redacted]G.M. Meineke Car Care[redacted]Quincy Ma[redacted],

November 29, 2016   Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club.    The form indicated that you would receive an...

introductory shipment of Hidden Pictures Club, for which you would be charged $5.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $11.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have cancelled the account and removed all charges, effective November 29, 2016. The closing balance is zero ($0.00). Please feel free to keep any shipments you have received with my compliments. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

January 27, 2017[redacted]Dear Ms. L[redacted],Thank you for your letter regarding your Highlights Hello accounts. Your concern was escalated to my attention for research and reply.My name is [redacted] and I'm also one of the grandsons of the...

founders so I take your concern seriously. My grandparents started this business in 1946. We have no unresolved complaints with the Revdex.com since the forties. In that spirit, I want to resolve your concern immediately. In addition, if you have further issues related to our company, please contact me directly to make sure that your inquiry gets the prompt attention it deserves.The Complaint in Question as we understand:In summary you believe we are billing you incorrectly. You believe each Highlights Hello magazine is 50% off $29.64.Research:Our records indicate an order form was received September 26,2 016 for two subscriptions to Highlights Hello. The recipients were [redacted] of Colorado and [redacted]n of Missouri. A copy of this order is enclosed for your reference. Also enclosed is a copy of the order form listing each subscription as $29.64, which is 50% off the cover price as indicated by the promotion offer.Action Steps / Resolution:So here is what our records indicate:Due to the misunderstanding of the offer each of the Highlights Hello magazine subscriptions were extended an additional 4 issues. The new expiration date is April, 2018.Our Marketing Practices;We have a long history of trying to do the right thing. We are members of multiple Trade Associations, the Council of Revdex.coms, and the Central Ohio Revdex.com (if you call the Revdex.com for our report, you will find that our file was started in the forties and we have NO unresolved complaints).Conclusion:Ms. L[redacted], we spend a lot of time and money trying to comply with the law. Most of my time is spent trying to learn of the multiple (and often confusing) State and Federal regulations.I wish to apologize to you, for any misunderstandings, and this should not happen again. We value our customers, Ms. Lawson. Please contact me if you have further questions.Respectfully Submitted,[redacted]###-###-#### (Tel)###-###-#### (8:00am to 4:30pm EST)###-###-#### (Fax)###-###-#### (Home - Before 9 PM EST please)[redacted] enc. Copy of order form  Copy of Promotioni offer

I went to meineke to have them install an exhaust manifold that I purchased online from Amazon. He agreed to install for $175 charging only for labor. After dropping my car off for service, he called to tell me I needed an O2 sensor because the one attached to my manifold was stripped. He stated I needed this to drive the vehicle and he had already taken my vehicle apart. I asked him how much the part was, he stated $220. I agreed to the charge because I didn't know how much it "should" cost. Upon returning to the Meineke, I asked him to show me the part. My first reaction was this part cost $220, he chuckled and said yes, I paid and left. Once I got the invoice with the part number on it I searched the cost of the part. Found out the part normally retails for approx. $95. I called back he said no, that the price he charged me was what his computer showed as price. I asked him where he purchased he stated Factory Motors. I called them directly, gave them the part number the lady said the part was $97. I called another distributor they quoted a price of $95. I believe I was completely overcharged. Well within 3 weeks after he replaced the O2 sensor, my service engine light came on. I went to Auto Zone so they could run the code to tell me the problem. He came up with a P0133 which says my O2 sensor is bad. He printed off the part I needed to replace on my car, it was the same part Meineke overcharged me for. I went back to Meineke, had the manager run the same test on my car. He got the exact same code. I asked his the bad sensor was the one he replace, he stated that it was. I told him I wanted a refund for the O2 sensor, I would take my vehicle to a more reputable repair shop for the repair. He refused to return my money or provide me with a written statement to use as evidence to take him to court. The police were called to the shop. The officer said this is a civil matter I need to file a complaint with the court. At that moment the shop manager suggested that he redo the work for free the next day. After reading several other bad complaints from shop on yelp, I decided I do not want the shop working on my vehicle. I'm afraid he will do more damage or create problems for me later that may not be detected. I just want a refund for an overcharged O2 sensor that went bad with 30 days.