Meineke Car Care Center

Customer was told to bring vehicle back to shop and still has not done so up to date she was trying to get in touch with me the owner I did call her back rite away and did not hear back from her the next day I had left for vacation the next day so I told my manager to have her bring the car back and...

call me so I could figure out a solution but she would not bring car back for us to look at what happened.

October 19, 2016   Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding your Which Way USA club account.   The form indicated that you would receive an introductory...

shipment of Which Way USA, for which you would be charged $5.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the state sets with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Which Way USA state sets every three weeks at $11.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you are showing a discrepancy in payments on your account. Our records show that the account was cancelled on September 3, 2016. I have removed the open balance on your account, effective today. The closing balance is zero ($0.00). Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

Revdex.com:Although I do not agree with much of what [redacted] said in his response he did fix the problem. I will tell you I do find it disrespectful for an owner of such a large company and being a business owner for so many years and having so many thousands of customers to...

reply in such ways as referring to my letter as a something a 5th grade girl scout would write. I also find it disrespectful and arrogant to use the term super mechanic for someone that helped me out by giving a second opinion to what his company was telling me. However, the problem has been addressed only after a Revdex.com complaint along with a [redacted] complaint. I do appreciate his mechanics at a different store that corrected the problem. Although it took a lot of leg work, time, and frustration, on my part, they ultimately did the right thing. As far as I'm concerned it is all water under bridge and we can start with a clean slate. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12303357, and find that this resolution is satisfactory to me. 
Regards,
Morgan [redacted]

February 8, 2018 Dear Mr. [redacted]: I have received a copy of your response to the Revdex.com. I am deeply sorry for any inconvenience or frustration you have experienced regarding your Puzzle Buzz account. At Highlights, we work hard to make sure our offers are clear and concise.  I'm sorry you feel that the Puzzle Buzz offer wasn't clear in this case.  I’ll be sure to share your feedback with our marketing team to ensure that they are aware of your concerns.  I’ve also attached a picture of the Puzzle Buzz offer as it would have appeared on the page.  The offer was for two free Puzzle Buzz books for just $2.98 and tax for shipping.  Your order was processed on January 18, 2018.  You contacted us to cancel on January 23, however the Puzzle Buzz shipment was already on the way.  The MasterCard charge for $3.11 was pending at the time of the cancellation and cleared on January 27.  I verified that no additional shipments were sent or charges processed to your card.  A refund for the total amount of $3.11 was processed on January 29 back to your MasterCard.  Depending on your financial institution, refunds should appear within three to five business days.  Highlights refunds do not take 30 days to process.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted] JC/klj

This business buys URLs to try to masquerade as an official ticket seller. (e.g. I searched 'Durham Bulls Tickets' and clicked on a link that said durhambulls.box-officetickets.com thinking I had linked to their official ticket site.) It presents itself as being highly rated, but I suspect this is only because it regulates who can leave feedback (I was unable to find a link to review them). Most egregiously, it sells tickets well above their face value and adds exorbitant 'fees' on top of that, but one has to read the fine print to realize it! I paid 3x more than I should have!! This site is also associated with tickets-center.com. They are both nefarious companies. Do not give them your business!!

I have spoken to the customer and she has agreed to take the vehicle to our Bremerton Meineke for inspection and replacement if needed. We will cover the cost of the part if it is needed.

Complaint: [redacted]
I am rejecting this response because:Meineke lied in their response and is not offering any resolution.  I will now take legal action.
Sincerely,
[redacted]

Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club.    Our records indicate that we received an order by mail requesting Hidden...

Pictures Let’s Play. The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $4.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $9.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that your account has been cancelled. I have also removed all charges, effective January 10, 2017. The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received your reply to the Better Business.  I’m sorry to learn that you have received additional promotional emails.   The data for these emails are pulled in advance of when they are sent and may have been pulled prior to the update on December 1. I have verified that your email address has been marked as do not promote, effective December 1, 2016.  All emails should have stopped within 24 hours. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding Puzzlemania.   The form indicated that you would receive an introductory shipment of Puzzlemania, for which you would be charged...

$5.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzlemania books every four to five weeks at $11.90, plus shipping and handling and tax.    It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that your account is closed and removed all charges, effective November 4, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Please note that Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I am rejecting this response because: After the original Meineke's repair failed to work, I did bring my car back to Meineke, but they...

could not find anything wrong with their repair, so they cleared the fault codes and gave the car back to me with no additional work. However, the same fault codes returned the next day. Having brought my car to them twice and still having the same issue linger, proved to me that Meineke was not competent or capable of resolving the problem. So it was a no-brainer not to take the car back to them the 3rd time. I took it to a Jeep dealer, and they found that Meineke had demonstrated poor workmanship in their repair job, and Jeep dealership had to fix it at a cost to me. This is why I find it extremely unfair for Meineke to refund me for their repair.Regards, [redacted]

It seems someone has attempted repairs to the charging system on the [redacted].  Meineke stands behind any repair that we perform so rather than digging up the bones of who said what, as this appears to have happened, we would be happy to offer a credit toward the future recommended repair, in...

the amount requested by the customer, of the $144.00.

January 20, 2016
Dear Mr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Top Secret Adventures.
The Top Secret Adventures promotional materials included with the response form indicated...

that an introductory shipment would be sent that included a free Top Secret Adventures kit. You would only pay the shipping cost. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free kit would be yours to keep.
We did not realize it was not your intention to continue in the Top Secret Adventures club. After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have verified that your account was cancelled on September 15, 2015 and that all charges from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,
Jeff C[redacted]
Director, Customer Contact Centers
Account # [redacted]
JC/mlc

I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding your Hidden Pictures Club account. The special offer form for Hidden Pictures Club indicated that you would receive an introductory shipment which included a...

Hidden Pictures book and a free tote bag.  The shipment included a second book to preview.  The promotional material also indicated that you were free to cancel and return one of the books with no further obligation.  We offer a postage paid return label on our website.  Or, if you chose to continue in the club, you would receive two new Hidden Pictures books every three weeks at $6.95 per book ($13.90), plus shipping and handling and tax.  We mailed the introductory shipment, as well as a second shipment in good faith in accordance of the details of the offer.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that your account was cancelled, effective July 20, 2017.  All charges were also removed at that time.  The closing balance is zero ($0.00).  Highlights products are always 100% satisfaction guaranteed.  Please feel free to keep any shipments you have received with our compliments and disregard any notices or mailings that may have been printed prior to the cancellation date. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account # 413910514       JC/klj Tell us why here...

I went to the location in Statesboro, GA looking for a patch for my tire. The owner informed me they do not do patches which was fine and I asked him if he would put my spare tire on for me. They had some trouble trying to get the jack and spare down so I helped pull the parts out for them. After all was done they charged me $25 to put my spare tire on. Entirely too pricey and the owner insisted this was his pricing for this job. I will not be going back. Thankfully nothing was actually needed for my car. There is no telling how much that would have cost.

This Meineke shop is very honest and they have good prices and do good work on our cars. We have been taking all of our cars there many years and they always fix our problems with our cars. I've been going here for years. Repairs are usually done same day. Honest, they won't charge you or perform unnecessary work. I even asked them to do a radiator flush once and they refused saying it wan't necessary.

Complaint: [redacted]I am rejecting this response because: Your inspection was full of inadequacy and your written paperwork was pretty far off from what you said to me over the phone. That is why we are requesting the recorded message that your company provides for customer satisfaction. You said driving my vehicle was unsafe to drive at that time until my rotors were replaced. This situation is not about the pads but about strongly suggesting an operation on both of my vehicles that was not needed. Low break pads does NOT mean my rotors need to be replaced, they could be easily resurfaced for "light scaring".  The internet website Yelp also has some reviews saying the same thing as I am here about your practice. Both vehicles also did not show signs of rotors needing to be completely replaced, maybe tinkered with, but not replaced. Your inspection was malpractice, and your message you said to me over the phone being very different from your written inspection. which I consider to be malpractice. Les Schwab carefully measured my break pads because of this situation. After 3 weeks of your inspection they let me know it was up at 4mm for my break pads. I looked at my rotors in their shop and saw the measurement, they were far more accurate than yours. I have the paperwork from Les Schwab to show this information. A bid of almost 900$ is not child's play, I would have had to take out a loan for this unneeded work. I am very upset with your company and how you strongly recommend slightly worn equipment to be replaced and call it unsafe. Please provide me and the Revdex.com with the recordings that are in your companies possession between me and your shop.
My truck also only has 53,000 miles.
Sincerely,[redacted]

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry to learn that you were billed for a magazine subscription and then did not receive a full refund immediately.  I have verified that your Highlights magazine account was cancelled,...

effective May 2, 2106.  Unfortunately, I was not able to locate a prior request to cancel your order, and I apologize that it was not your intention to continue the subscription.  A partial refund was processed at that time because some of the issues had been served at the time of the cancellation.  I have requested that a refund of the difference of $10.66 be processed back to your credit card immediately.  The refund should post within three to five business days.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club.   The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which...

you would be charged $6.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have cancelled the account and removed all charges, effective August 19, 2016. The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  I have also removed your information from all promotional mailings and emails. Please allow up to 30 days for all mailings to stop. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers