Meineke Car Care Center

December 13, 2017   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Top Secret Adventures. Our records indicate we received a response to a promotional mailing for Top...

Secret Adventures and it was processed on March 24, 2017.   I have included a copy of the order form for reference.  The Top Secret Adventures promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Top Secret Adventures kit. You would only pay the shipping cost.  If you chose to continue in the club, you would receive a new kit every three weeks at $13.95, plus shipping and handling.  If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments.  The free kit would be yours to keep. We did not realize it was not your intention to receive Top Secret Adventures, or that you did not authorize the order.  After the introductory shipments were sent, we continued sending shipments in good faith in accordance with the details of the promotion.  I have verified that your account was cancelled on December 13, 2017, and that all charges have been removed from the account.  The closing balance is zero ($0.00).  Please disregard any billing notifications and please keep any shipments received with my compliments.    Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you,   Jeff C[redacted] Director, Customer Contact Centers Account [redacted] JC/klj

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I am pleased that Mr. [redacted] is willing to work with me and I do believe that we can reach an agreement. I am in the process of getting estimates on removing the mufflers, also they were welded on, so I do not know if this is an issue because they have to be cut off. Also what Mr. [redacted] does not realize is that I do in fact use my emergency, ( parking brake ), every time I park the car and I have been doing this for almost 50 years. I still do not believe that everything was frozen under there. The car is always garaged and well taken care of. I have not been able to drive the car almost immidiatley since I got it back because  the check engine light is coming on and I believe that the new mufflers are causing this. I am not sure if I am getting improper back pressures that are causing this or not due to the fact that these are not stock mufflers.
Regards, [redacted]

Ms. [redacted] brought her car to our shop for an oil change, an air conditioning problem, and a tire sensor problem.  Also, she had an engine light on, and as a courtesy we always read engine light codes when any car is brought in to our shop. Her vehicle was assigned to our Master Tech [redacted]...

[redacted], who has been with us for 27 years. She asked for a full synthetic oil change which is $64.95, and was charged $39, being a first time customer. It is very possible we did not put a sticker on her window for the oil change.  If she comes back, we will be happy to do so.  Regarding her air conditioning problem, The first step is to check the hard parts such as the compressor to see if it is operational.  Then you check for leaks.  It is common that refrigerant leaks are very hard to detect with a UV detector, since they are typically very small leaks.  So, the AC system is hooked up to a refrigerant recovery machine.  The system is vacuumed down to see if it will hold a vacuum.  This still does not insure there are no leaks, so the system is filled with refrigerant according factory specs, and a dye package is added.  If subsequently refrigerant leaks out the dye will show where the leak is.  The dye package is $20, and Ms. [redacted] was not charged for this service.  She was only charged for the vacuuming down of the system, and a refill.  There was also no charge for inspecting the hard parts.  If a vehicle comes back with a refrigerant leak, you can see where the dye is coming out, and a repair is recommended.  At that time there would be no charge for refrigerant recovery and refill, since it was paid for already.Regarding her tire pressure sensor problem, she had a sensor installed at another shop who didn't have the proper computer to reprogram here TPMS system.  Somewhere along the line also she had replaced the full size spare, which would also have had a sensor with a donut type spare tire with no sensor.  The Manager explained to her that her on board computer was programmed to read 5 sensors, and until she replaced the donut spare with a full size tire with sensor, the system could not be reprogrammed.  We have a state of the art computer for reprogramming tire pressure sensors.  Ms. [redacted] would not accept that explanation.Regarding the catalytic converter code her car had,   we have done several of the Jeep Liberties, and the Manager knew without looking it up that it would be about $800.  No formal estimate was given.  She said the car was running fine, and was not interested.I'm forwarding her work order, and invoice which shows she was given a full synthetic oil change for a substantially discounted price.  She received a full diagnosis of here air conditioning system, and a recharge for $129.90, and was not charged for the $20 dye package which was done, but is not on here invoice.  Also, her tire pressure sensor issue cannot be addressed until she replaces the donut spare which has no sensor, with a full size tire with sensor, which is how the vehicle came from the factory.I'm sending this information to you by email, and will forward the work order and invoice by fax in the next couple of days.

This is [redacted] the owner of Meineke Car Care of [redacted].I was here for the whole process of the inspection and work on Mr.[redacted].After we brought the vehicle into the shop and performed the [redacted] State Inspection [redacted] the Manager took Mr. [redacted] into the shop and showed...

him all the work that was required for his vehicle to pass the [redacted] State Inspection.We explained and showed him that the mufflers had rot holes on the top of them which was allowing exhaust gases to escape,that the brake calpier was leaking and that the emergancy brake mechinisms on both rear brake calipers were frozen from rust and lack of use on both rear calipers and the emergancy brake cables were also frozen.This is very common because most people do not use their emergancy brake as instructed by the manufactuer and with the vehicles age of 14yrs and these are all Safety Failures by [redacted] Sate Law.Mr [redacted] was shown the Stainless PERFORMANCE mufflers that we would be using on his vehicle and was fully aware there would be a change in the tone and sound of his vehicle.Mr [redacted] was brought back into the office and was presented the estimate of what his vehicle needed and the cost of performing all the required work and gave us the ok to do the work and get a valid [redacted] State Inspection sticker on his vehicle.Where this was going to be a long process of repairing his vehicle we provided Mr [redacted] with a Free loaner car that he could use so he could get back home and get to work the next day.I feel that Mr [redacted] brought his vehicle in for a [redacted] State inspection,which his car would not pass,was made aware of all the repairs needed by taking him into the shop and showing him directly on his vehicle and was show the estimate to do all the repairs and left with all the repairs completed to the price agreed upon. 
This is the business owner [redacted] again..what I am willing to do to help resolve the situation that Mr.[redacted] is having with the performance mufflers..If he brings to his mechanic and the mechanic carefully removes the mufflers..undamaged..I am willing to give him a check for $375.00 to cover the muffler replacements with ones that he would rather have..although I cannot sell them as new mufflers..I have used car dealers I do work for so I can install them on cars they are selling at a discounted rate.I will refund the $375.00 to Mr [redacted] as soon as I received the undamaged mufflers back..I feel this is very fair on my part to resolve this issue
Thank You
[redacted]

We have not changed our position on this issue. The offer was made by our shop manager to repair the vehicle at our shop and the customer took it elsewhere.

November 15, 2107   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your Puzzle Buzz account.  I’m sorry for any misunderstanding that has occurred.    Our records show that a payment totaling $59.52 was made online on...

September 7, 2017.  The amount paid was for Puzzle Buzz shipments that were sent January 12, February 2, February 23, and March 16. After the shipments were sent earlier this year, the account was placed on hold, awaiting payment.  When the payment was processed, the club membership resumed and three additional shipments were sent.  Unfortunately, I was unable to locate record of a cancellation request.    It is clear from the information you sent to the Revdex.com that you did not intend to continue your Puzzle Buzz club membership.  I have verified that the account has been cancelled and that all charges have been removed. The closing balance is zero ($0.00). Please keep any shipments that you may have received with our compliments.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account [redacted] JC/klj

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.   Please inform collection agency that this issue has been resolved.  Thank you.

I would like to say this place is an absolute disaster. Meinekes in this region seem to get a bad rap because everyone has their own local shop in mind. That being said I needed somewhere closer than my local shop so when the wife suggested the meineke down the street I put the car in drive and headed on down. Worst mistake I've made in this department. The shop was run by hooligans, a small dark headed girl being their ringleader. The front office is small, crammed against the front of the building and on my visit was filled with the sounds of the babies that the girl at the front counter brought to work with her. I was grateful at least that my wife was not with me, because she would have had a heart attack watching that little boy run around the bay where a scary, and quite frankly stoned-looking mechanic wielded power tools. The man who pulled my car in was reckless and rude, the service was not timely. The list goes on. I understand now why this place got such low reviews.

December 2, 2015
Dear Mr. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that may have occurred regarding the Top Secret Adventures book club promotion you received.
Highlights for Children has...

always had a 100% satisfaction guarantee on all products. It is important to us that our customers are completely satisfied, so it is our practice to issue a full refund on return products with our apologies. I am very sorry that this was not your experience. I have removed the charge for the last shipment of Top Secret Adventures that was shipped to you. Your account is now reflected in our records as closed with a $0.00 balance.
It is not the policy of Highlights for Children to turn our customers over to National Credit Agencies. Any attempts at collections are done through Highlights subsidiaries, and we do not authorize them to report any of our customers to an agency or organization that would affect their credit rating. Please be assured that your credit has not been endangered by any actions of Highlights for Children.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

Mr. [redacted] notified me a month after his last oil change that his engine oil cap cover was missing. He requested that we check around the shop to see if the technician forgot to reinstall it. I checked with the technician and his work area...

and informed Mr. [redacted] that no cover was found and the technician had reinstalled the cover during the oil change. Mr. [redacted] came into my shop two weeks after his call and informed me of the alleged damaged to his vehicle. He wanted to know what we were going to do about the alleged damages. I informed him that we did not leave his cover off there for we take no responsibility with his alleged damages. Mr. [redacted] admitted to me and my technician that he has another mechanic working on his vehicle after we perform his oil change.

Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@outlook.com
Customer came into our center on 10/19 asking for a brake line repair for a leak on their Pontiac SUNFIRE. We advised the customer...

that the frame and undercarriage of this vehicle was completely rusted out and they also have a fuel line leak. The gentleman stopped in at our store and we took him to the vehicle in the air and showed him the leak. He insisted that we repair only the Brake lines. This was also documented on the invoice that the customer signed. The documentation on the invoice states. "Vehicle has fuel leak as well. Customer has been advised. Meineke is not responsible for any additional safety or mechanical issues. Customer requested brake leak only to be fixed. This customers request to repair "only" the brake line was the only repair we made, the customer also signed the completed invoice.

To Whom it May Concern;I’ve attached a letter (with electronic signature) explaining what happened as well as documents to back it up.  Even though [redacted] signed for the credit card, she has disputed the charge.  The parts that were installed in the vehicle, have not been returned.I...

reached out to my manager, Joshua H[redacted], who addressed the customer; here is his take on the transaction:[redacted] came in on a Saturday with grinding brakes we did our inspection of car brought her out showed her that her water pump was pouring coolant and her brakes needed done.  I explained to her about repairs gave her price, offered Meineke card she wanted to fill app out I did told her I would try to save her bearings in the front if I couldn’t I would call her.  She was approved for card, I offered 1 year no interest.After repairs were finished we went to pick her up at the end of the day then she proceeded to try to give me a $ 300 cash payment and take truck home I told her she has to pay whole bill.  She stated that the prior manager, AJ used to let make payments.  I told her AJ isn’t here anymore you either have to pay bill in full or use the credit line to be able to take your truck home.The Assistant Manager, Zack was standing by whole time and witnessed this transaction.If there are further questions regarding this transaction, please don’t hesitate to reach out to me.Regards,Ben P[redacted]  | Meineke Car CareClear Sky Automotive Services, LLC[redacted]Suite [redacted]  |  Phoenix, AZ 85016Cell [redacted] | Fax ###-###-####[redacted]@clearskycapitalinc.com | www.clearskycapitalinc.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hello,The person in question, Chris, refused to give me a copy of the contract for payment. He acknowledged that it existed to the police officers on scene and stated it was in his office. He also refused to give me a receipt showing payment for services, although I have credit card receipts. There...

was never a contract authorizing him to perform any work on my car. I specifically told him I wanted a written estimate before he began and he blatantly ignored that and performed the work without my consent, then threatened me with more fees to impound my vehicle unless I paid him immediately.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I already sent a narrative concerning the dispute.  I'm sending the work order, and invoice related to this case.  As you know, we have no complaints with the Revdex.com, and take this very seriously.  Please advise by email if you have any questions.

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]
I am rejecting this response because:
1. My vehicle still isn't repaired. If my vehicle had been
repaired properly there wouldn't have been an issue.  This has been going
on for over 2 months.  I paid for the repairs & each time it went back
to the shop because it wasn't fixed.  I still do not have a fixed vehicle.
 1a. The repair they didn't charge me for concerning
the key stuck in the ignition was to break the piece around the ignition that
locks it in place.  I think they need to repair that since I was told they
would.
2.  In May 2015 I had talked to [redacted] about the
car & he stated it might be best & less expensive to just replace the
engine. He said it would be about $1800.00.  I didn't have that much money
so I had to wait.
3.  My vehicle was towed into Meineke on 7/21/15
(attachment from AAA) because it was overheating.  I had already had
the radiator & water pump replaced which didn't solve the
problem.  I told them since it had been sitting for over a year the
battery was dead & would need replaced.  I also explained to them that
the key was stuck in the ignition & wouldn't come out.  They said they
could get it out without a problem. I didn’t realize that meant breaking the
security locking device around the key.
4. I was contacted the following day by [redacted] who
stated the thermostat was the issue causing it to overheat.  He
stated that the alternator was bad & needed replaced.  He said it also
needed spark plugs & brakes.  I told him the brakes had been done just
before the overheating issue in 2/2014.  He said they would try to clean
them & see if that helped.  Since the cost was going to be about the
same as replacing the engine I told him to do the work. (see attachment invoice
for 1st repair).
5.  When I picked up the car the AC wasn't working
so they took it back into the shop to check it.  I was then told that the
AC condenser had a hole in it.  I told them the AC was working when I
parked it in 2/2014.  The cost to repair would be 650.01.  [redacted]
asked if I wanted to apply for Meineke credit & I told him no. 
(According to [redacted]'s response letter, he said I was denied Meineke
credit.  If I did not apply how could I be denied. He said they could do
an in house finance if I could do $100.00 down. I voiced my concern that the AC
had been working when the vehicle had been parked.  I said I would have to
come back another time for that.
6. On the way home the battery light came on & I called
[redacted].  He said to bring it back & they would look at it.  
The following Tuesday I was taking the car back to them when it just died in
the street. They had the car towed to the shop.
7.  I was told the battery shorted out because the
technician didn't install the alternator correctly & had left something
touching the frame of the car, they had fixed it & had replaced the AC
condenser at a cost of $650.01.
8. Paid the $100.01 that was agreed upon & left with my
car. It seemed the AC wasn't working properly.  About a mile from the
shop the car overheated & started losing power. I turned around & took
it back to the shop.
9.  I called them to find out what was causing the
issue.  I was told that the technician didn't install the condenser
correctly which caused the ac not to work & the car to overheat. Apparently
[redacted] replace the fan.  He said it was
weak & not strong enough to cool the engine.
10. Picked up the car & headed home, about 4 miles from
the shop the temperature gauge started going up.  When in slow traffic the
temperature gauge was in the hot zone.  I called them & was told to
bring it back again. On the way to take it back I got approximately 2 miles
from my house when it overheated again.  I had to stop & let it cool
off before I could even get it back home.
11. The following day I went by the shop to tell them I
wanted my money back so I could get it fixed somewhere else.  [redacted]
talked me into letting them have 1 more chance to repair.  He stated that
[redacted] usually nickel & dimes repairs rather than fixing it right.  I
told him that after all that had happened I didn't trust them & would
rather just take it somewhere else.  He said if I would give him one more
chance he would guarantee to fix it even if it meant replacing everything under
the hood.  He said if he had to he would have it taken to the dealer to
find out exactly what the problem was.  I told him he had till that Friday
to get it done.
12. I didn't hear from anyone Friday, Saturday or
Monday.  When I got off work on Monday I went by the shop.  [redacted]
acted like everything was just fine.  I told him I was very upset because
this was unacceptable.  He acted like it was all normal & said they
had ordered new heads for the car since they were warped.  I told him that
the tow truck driver that he had me call had said that it was probably the
heater core.  I had asked them several times to check it.  [redacted]
told me the heater core wasn't part of the cooling system & he wouldn't
check it. I found the following on the internet because I knew the heater core
is part of the cooling system & can cause a vehicle to overheat. (I do not
know the tow truck driver since it was someone he had me call).
Five
Signs That Your Car Has a Bad Heater Core
wrenchwench.hubpages.com Apr 23, 2015 - What Is a Heater
Core? It's part of the car's cooling system.
It looks exactly like the mini-me version of your radiator.
In addition to all of these issues, I was told the car had
been driven for hours & many miles & it didn't overheat on them. 
I had checked the mileage when I took it home the first time & the mileage
had only gone up by the amount of miles I was able to drive it.  On one
occasion when I went by the shop to check on the car it was sitting in the shop
running.
This all boils down to I paid to have my vehicle repaired
& it hasn’t been done yet. It has been over two months for a job that was guaranteed
to be completed within 2 to 3 days.  I
think the balance of $500.00 should be forgiven & my car fixed &
returned to me.  If they can’t repair it
right then I would like my money back so I can get it fixed.
The unprofessional behavior & work ethic at this shop is
appalling. I have been lied to, suckered into spending money that I don’t think
was necessary called ignorant ???? & told to get out of his store.  How am I supposed to deal with a shop that is
holding my car hostage when the problem is my car hasn’t been repaired or
returned to me.  customer service hasn't done anything to assist with this issue.  They gave me a name of the 'general manager' who didn't do anything to date. I believe I have been damaged by this & my requests are reasonable.
Regards,
[redacted]

November 30, 2017  Dear Ms. [redacted]:  I have received a copy of your complaint to the Revdex.com regarding Mathmania.  I’m so sorry to learn of your loss, and I apologize for any misunderstanding that has occurred.  Our records indicate that the order for Mathmania was...

processed as the result of a telemarketing phone call in September 2017.  I listened to the phone call and verified that the offer for the Mathmania book club was agreed to by Mrs. [redacted].  Two shipments of Mathmania books were sent per the terms of the offer, one on September 21 and the other on October 13.  A payment in the amount of $9.93 for the introductory shipment was received on October 27, along with a cancellation request for any future shipments.  The account was cancelled at that time.  However, it appears that the postal service returned a shipment to us to indicate a problem with delivery, so the package of Mathmania books was reshipped on November 6.  I verified that the charge was removed from the account for that shipment on November 27.  No new shipments have been mailed since the account was cancelled.    Per your request, I have also removed the name and address information from our promotional lists.  Please allow 30 days for the removal to be complete.  It is clear from the information sent to the Revdex.com that it was never the intention to order this club membership, so I processed a refund check in the amount of $9.93 for the introductory shipment.  The refund check should arrive within two to three weeks of the date of this letter.  Please keep any shipments received with my compliments.  The account is closed with a zero ($0.00) balance.   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.  Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # 415943125 JC/klj

I have received a copy of your
complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding
Hidden Pictures Club.
The Hidden Pictures Club promotional materials
included with the response form indicated that an introductory shipment...

would
be sent that included a free Hidden Pictures Club book.  A poster and
stickers were to be included.  The
promotion went on to state that a second book would be included to review on a
trial basis.  If you chose not to continue with the membership, you could
let us know and we would cancel the account and stop any future
shipments.  The free book would be yours to keep.
We did not realize it was not your intention to continue in the Hidden Pictures Club. 
After the introductory shipment was sent, we continued sending shipments
in good faith in accordance with the details of the promotion.  I have cancelled your account, effective
December 1, 2015.  I have also removed all
charges from the account.  The closing
balance is zero ($0.00).  Please
disregard any billing notifications and please keep any shipments received with
my compliments. 
Once again, I sincerely apologize for any
inconvenience you may have experienced.  Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding Puzzle Buzz.   Our records show that your account was cancelled on December 2, 2016. I am sorry that the remaining charges were...

not removed from your account at that time.   I have removed all charges, effective December 13, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account # [redacted]   JC/mlc