Meineke Car Care Center

After my experience I understand why this business is not Revdex.com accredited, the lack of quality work translates to total lack of care. It is evident this business does not want repeat customers or even new business by word of mouth.
Corporate was equally flippant in offering customer support and care and offered no assistance whatsoever.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 6, 2016/02/01) */
[redacted] the manager took the customer to the car to show him how loose the tire rod was. We wanted him to physically see it himself. [redacted] said we can do a alignment but it won't be great because the tire rod is so loose. The customer refused to come...

in and let us show him how bad loose the tire rod is on the vehicle. It would not have been a charge to put the car up on the the lift to show him the tire rod issue. We can not refund the warranty since he did not want to have the work done. We just wanted to let him know the tire rod was loose and the job would not be well done. We just wanted to inform him it would be beneficial to fix the tire rod before the alignment is done.

June 19, 2017   Dear Mr. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Puzzle Buzz book club and Hidden Pictures Let’s Play book club.    Our records indicate that we...

received an order by mail for each book club. Each form indicated that you would receive an introductory shipment of the respective book club, for which you would be charged just $6.95 plus shipping and handling.  It then stated that you were free to cancel with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz and 2 new Let’s Play books every three weeks at $13.90, plus shipping and handling per book club.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that your account has been closed. I have also removed all outstanding charges, effective June 19, 2017.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted]

The customer purchased a muffler system on 4/29/2013 which included a muffler and resonator.  On the receipt the muffler has a lifetime warranty and the resonator had only a one (1) year warranty.  The customer came in 11/29/2017 because he had taken his vehicle to another service place...

and was told that there was  leak in the exhaust system causing his car to fail safety inspection.  We inspected the vehicle and found that the resonator was the actual cause of the leak.  The resonator only had a one (1) year warranty which had expired in 2014.  We charged him accordingly the cost for the resonator and installation.  There was nothing wrong with the lifetime muffler warranty.  The customer stated in his complaint that he was under the impression that everything was covered under the lifetime warranty which it does not.  The resonator was only for one (1) year and it was the resonator that caused the vehicle to fail inspection.   The customer was shown by  our company on his receipt of the difference in time coverage of the muffler and resonator warranties.   At the time, he acknowledged understanding of the difference in warranty coverage.  So, he is not due a refund.  We do stand behind the lifetime warranty for the muffler if it should go bad.

To whom it may concern,On January 13th a 2007 [redacted] was brought in for a Massachsetts State Inspection,not by the owner Mr.[redacted],and we performed a full safety and emissions test on the vehicle and found exhaust leaks on the flex pipe and the flange and a license plate light out and brought...

the person into the inspection bay to make him aware of the problems with the vehicle and he did not want it fixed.At that point we took pictures of the failed components as the new Massachusetts Inspection Program provides you with a camera to log pictures in of any defects found with vehicle.We gave the customer the inspection paperwork and the Massachusetts State Inspection folder explaining what their next steps would be.When Mr.[redacted] brought his vehicle back to our station demanding his money back because there was nothing wrong with the exhaust system on the vehicle based by another shop we explained to him that we did the inspection on his vehicle correctly following the rules placed by the State of Massachusetts and we would not issue a refund based on that.At that point we called the Massachusetts Vehicle Check Hotline and explained the situation to them so they have it on record 1-[redacted] which is a number provided on the handout that we gave the customer so they can call and challenge a inspection finding.The next step would be the vehicle is fully inspected by the Massachusetts Vehicle Check Team and either they find the vehicle will need to be fixed prior to passing a Inspection or it will pass in the condition that it is in and if a sticker has been placed on the vehicle it will be removed and brought to a shop of the customers choice to be fixed to to the level of passing inspection.We have been performing Massachusetts State Inspections at our station for over 11yrs and although we do not agree with some of their rules and regulations as far as vehicle inspections go we certainly follow them to insure the customers safety as well as other people on the road.

Dear Mr. P[redacted],You have been very misled by your manager. I had brought a Meineke coupon with me, received in the mail the day before, when I came in to see if my brake PADS could be checked, as they were a little grabby at times, NOT NOISY at all - that was the only reason I came in on that Saturday. This is what I had described as the only problem with my truck that day. The coupon said I could probably get it fixed/checked for around $35.00 and I thought I could handle that. If I had needed major repair, I would have contacted my son first as he has friends who are mechanics.Your first comment that "even though [redacted] signed for the credit card, she has disputed the charge." I did not EVER request OR sign an application for a credit card and told him I did not want one when he insisted. I told him I had no money for payments, just like I didn't have the money to pay his very high quote! He said, "Why don't we try anyway..." and sat down behind the desk. The card was 100% Josh's idea and his creation. I signed nothing on Saturday. How the credit card was actually approved is the question because I am not employed at this time as I kept telling him, had to file for bankruptcy recently as a result, and lost my home, even had upcoming surgery. I repeatedly told this to your manager from the time he first gave me the $1500.00 quote for the brakes and the water pump! When he first told me about the brakes, I walked toward the waiting room to call my son and get his opinion, but Josh quickly called me back to the garage area to tell me my water pump was also in need of replacement, and I hung up before reaching my son.My credit must be quite bad at this time, so I question how he got this card approved, especially without my consent or signature, and my lack of a job/recent bankruptcy! My error was allowing him to continue to do it. I was so panicky, didn't want a big scene as he was no longer friendly and had me very panicked. I  kept thinking he would HAVE to let me go with my truck if my credit was denied, which I had no doubt it would be! This sounds very wimpy to me now, but that was how I was feeling that day - my heart was pounding out of my chest.  I was absolutely shocked when the card was approved! He had to have falsified my employment records. I have contacted Synchrony about this and they are also looking into it.  Most of my records (address, etc) were in your system as I had been there a couple of times before for minor things (oil changes, I think), nothing major, and certainly nothing that required payments (you stated that I said, "AJ had let me make payments before."  I never knew an "AJ" as your quote reads.  I was not on a first name basis with anyone there. When I was there on that Saturday, I had no idea the management had changed. I just knew the time I was there before, the people were really nice and didn't overcharge me, which is what I stated to Josh when I came back after I was called and told it was ready for pickup. He replied that that was why they were no longer in business, and that HE was the new management (this is nearly verbatim).Let me again make note that I never once gave Josh approval to do any WORK ON MY VEHICLE. In fact, I told him repeatedly NOT to work on it as I could not pay for it! He acted as if I didn't say anything and ignored my eyes when I would again tell him I had no money, was not working, please put the tires back on my truck and let me go! I felt very panicked as he would NOT let me take my truck and just leave! Once he got the credit card approval, he called for Zack, who had been hidden away somewhere during all this, to take me to my home. Zack seemed very nice and barely said a word. I think he felt guilty, but he was only a minor part of this scam. I even called the store and got Josh on the phone from my house to again plead with him NOT to work on my truck, I just wanted it back. He said, "Too late, I'm deep in the water pump." I called again later and was told by Zack that Josh was picking up lunch and would call me back. When time passed and he didn't call, I called again. He said, "Oh yeah. I was supposed to call you." No emotion except for irritation. I felt completely helpless as I could not get him to stop. I did call my son, feeling weepy and embarrassed that this had happened, but aside from calling the police, what could I have done?Your comment that my water pump was "POURING coolant" is completely, absolutely ridiculous! There was nothing even dripping at all on the garage floor when the truck was up on the lift, and the only thing I saw when I pointed up to my water pump was what appeared to be greenish hair gel that he probably put there, nothing dripping then or before I came in that day. I had never had a warning dash light for overheating, or ever had my truck overheat. I had had my water pump replaced less than two years prior and told him this! I have the receipt, if needed. I had not noticed any problem with the water pump prior to this visit, yet he told me at that time that he just couldn't let me leave with the shape my truck was in, and that it would cost me twice as much at a dealership, etc. In the beginning, he was constantly at my side and in my ear, nice at first, but that all stopped as soon as he sat down behind the desk.  Also, my complaint about my brakes was only that they were a little grabby at times, not that I told him they "needed done," as you put it. There was no noise at ALL coming from my brakes. NONE. Certainly not "grinding." Regarding my signature, the only time I ever signed my name on any paperwork OR saw the total I was being charged at this store was the following Monday, when my son and I picked up my truck. It had been held by Josh on Saturday evening and Sunday; I had walked home on that Saturday (I live nearby). The following Monday, the waiting room was full of customers (not one customer was there that I saw, other than myself, on the Saturday when this all occurred, which I thought was strange for a Saturday. Did Josh put the CLOSED sign up when he realized he had me on the hook?) On Monday, I told Josh I would make a $300.00 payment, and he then showed me a paper saying the payment would be $381.17. I was nervous and exhausted with this situation and just wanted my truck key back, but told him "I told you I could not pay more than a $300.00 payment." I also questioned some items on the invoice that had to do with flushing different areas of the engine, which is the first I had heard of it! At that time, my son reached in his pocket and pulled out four $100.00 bills, which Josh took and gave my son back the change for the $381.17 payment he took, and then gave me a receipt to sign. THAT was my only signature, and I thought I was just signing the receipt. If only we had the parts he removed. At first, I doubted he did anything since the brakes felt the same when I finally got it back and I never actually saw him work on the truck at all.My initial "complaint" was, as mentioned before, an occasional slight grabby feeling of my brakes, and I thought maybe the brake pads were in need of a look. There was no sound or "grinding" as you mentioned in your reply.  As noted in my initial letter of complaint, I repeatedly told your manager I was not working, would be having back surgery soon, and there was absolutely no way I could afford his quoted price of $1500.00 (which somehow ended up becoming $1,581.17). The first day I was there, on Saturday, I signed absolutely nothing (or saw any written paperwork or credit card application). This was all done by your manager as he sat behind a desk out of my field of view. I was made extremely anxious by your manager who would not, no many how many times I asked him, put the tires back on my truck and let me leave! In hindsight, I should have rushed out the door and called 911. I don't make it a practice to involve the police, but ended up having to file a complaint with them anyway, so wish I would have done it at that time. All I wanted to do was leave, and told your manager this many times.I do have a history of panic attacks, and had a very bad one on that day...certainly not when I arrived, but after he wouldn't let me leave with my vehicile. I was very intimidated by Josh and my inability to get my truck back. My only regret that day was NOT calling the police sooner. [redacted]

From: Meineke Car Care Of Wilkes [mailto:[email protected]] Sent: Saturday, August 19, 2017 1:59 PM To: Melissa Neal <[email protected]> Cc: [redacted] Subject: Compliant ID # 12303357   Good Afternoon Melissa,   In receipt of the...

letter from you dated August 16th 2017, which was the first letter we received.  We have addressed the complaint with the customer Morgan [redacted] and have rectified the situation to the customers satisfaction. The customer went online to try to retract the complaint but was not able to do so.    Please advise us to how she is able to do so, as I am copying Morgan on this email.    Thank you in advance for your assistance in this matter.   Nadine [redacted]

Complaint: [redacted]
I am rejecting this response because: I feel that I shouldn't have to pay for anything due to my car breaking down because meniekes  failure to place my oil bolt bac on my oil pan correctly
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I did review this complaint and spoke with Mr [redacted]. I see no problem with the service we provided. All products used in this process meet OEM spec and do not cause water pump failure. At 175000 miles on any car things begin to fail. It is likely for water pumps and thermostats to fail on any car with age and use and is not caused by maintenance.

First contact with this customer was on 11/30/17 to replace a headlamp bulb (see attached form labeled #1). The second contact we had with this customer was on 12/1/17 when the vehicle was towed in for a no start (see attached form labeled #2) We found battery was dead and used a jump pak to get...

vehicle started and pull into the shop where customer agreed to have us replace the battery. After battery was replaced we did a systems test which can only be done with a good battery (tested battery, alternator and starter). Test showed that the alternator was bad. Customer was already aware of a recall that there was a recall on the alternator (see attached form #4) Customer stated that she had been in contact with the dealership and they told her there were no alternators available to replace her damaged alternator and to have us do the replacement and they would reimburse her for the total of the repair ($1,303.62). The third contact we had with the customer was on 12/16/17 which is approximately 2 weeks later when the vehicle was towed in for a no start. They was the vehicle was responding seemed to be a starter issue but as we got into it we traced the problem to a bad wire at the panel (see attached form #3) Customer agreed to repair which was completed and vehicle then started and she was on her way. She got down the street and called saying here battery light was on and she brought it back. I went on to carcomplaints.com (see attached forms labeled #5 (6 pages)) and looked up issues with this year make and model for starting and charging issues and found many complaints for the same exact problems that the customer had been having. I showed her on the computer all the many complaints for the same problem and I informed her to take the vehicle to the dealership that there was a lot more going on here that the dealership probably knows about. I told her about the local dealership and also mentioned to her that when she speaks with them about the problem that if she gets the feeling that she might not be comfortable with them to take it to a more reputable dealership that I recommended a little further away. She called us the next day and said she was taking it to the dealership a little further away that the conversation with local dealership did not go well. After the vehicle was at the dealership for awhile we received a call from the customers father stating that we needed to pay for all the work that was needing to be done by the dealership since it was an alternator issue again that made all the damage and we informed him that these problems were not caused by us. All work was performed as needed and approved by customer even knowing there was a dealership recall on the alternator which they could not supply. We talked with a contact at dealership whos name I am not listing unless needed who told us the problem was not due to our work performance or misdiagnosing the problem. This statement alone tells you we are not responsible for all the issues. This is a Jeep vehicle problem that the dealerships know about. Please call me if you need additional clarification on my statement.

This Was an email sent Jan 3, to the customer from our District manager Jesse L[redacted]. 
[redacted],
 
This is Jesse, with Meineke Car Care Company, just wanted to send you an email confirming our conversation on 12/21/16 discussing our willingness to pay the body shop to fix your car or fix...

through our shop/s, I also want to reiterate our willingness to provide a rental car. I would like to ensure you do not want us to repair vehicle that was  in our shop, when we spoke on 12/21/16, at the time you declined our offer, stating: you wanted monetary "compensation". At this time I want to mention; we are still willing to repair either through our shop and affiliated body shops and/or paying a body shop you choose for us to deal with. We would like you to know that we understand that we are responsible for the care of every vehicle in our shop and if your vehicle was damaged in our care we will see that it gets repaired.
 
Sincerely,
 
Jesse L[redacted]

Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry to learn that you have not received any issues of Highlights High Five.   Our records show that issues were returned to us marked as undeliverable. I have...

verified that the address matches the information included in your Revdex.com complaint. To help facilitate delivery, I have added an in care of line with your name to the mailing label. This will be reflected on the October issue that arrives in September. I have extended your subscription for the missed issues. It will now expire with the September 2017 issue. In addition to these actions, I am sending you the Welcome issue and August 2016 issue from my office. Please allow 7-10 business days for delivery. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I do not accept the businesses decision. Please excuse in advance the use of common language, but it's literally amazing, that until I called the manager and told him I had, had enough of the crap. 3 return visits, one in which the manager rode with me and literally heard the noise. It is amazing that by the time (approx. 1 hour), that it took me to go and retrieve my car, the finally the had the proper diagnosis. If Meineke is so certain in their diagnosis process, than provide the work at their expense. It's called a four wheel brake inspection. Why not give the consumer/me all the information? I submit that Meineke missed or didn't care about the real problem and is using a systematic method to up sell/over service customers/over charge customers. I believe any analysis of their charging practices would revel my accusations.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  Thank you for a speedy reply.

Thank you for reaching out to us regarding the concerns of our valued customers, Mr. And Mrs....

[redacted]. We appreciate this opportunity to address their concerns.
Mr. and Mrs. [redacted] have stated that they believed they were purchasing through the website of the venue, or of the event itself. However, it should be noted that our web address and branding are intentionally different from those of any other site. Box Office Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace. This site is not owned by any venue. Ticket Prices may exceed face value." Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
With regard to Mr. and Mrs. [redacted]’s statement that their tickets differed in price from the primary-market, or "face value”, it should be noted that this is a common occurrence in our industry. Box Office Tickets operates on the secondary market, meaning that all tickets available for purchase on our site are owned and priced by individual ticket sellers, rather than by our company. These prices are set at the discretion of the individual ticket sellers—not by Box Office Tickets —based on their assessments of various market factors such as customer demand. This information is presented at the top of every ticket listing page on our website, as well as during checkout stating, “Prices set by sellers, may be over face-value. Box Office Tickets not owned by any venue. All seats together unless otherwise noted.” Because listings on our site are owned by trusted sellers, the tickets often ship from these sellers directly to customers, and therefore display the name of the original purchaser. This is standard practice throughout the industry. All tickets are guaranteed to be transferable and valid for entry to their respective events.
Additionally, Mr. and Mrs. [redacted]’s mentioned that Box Office Tickets indicated we would refund their credit card, this should be noted as inaccurate per our LiveChat conversation with them. We expressed to Mr. [redacted] in our Live Chat application that we would have a manager reach out to him as a courtesy to address his concerns.
We have been in contact with Mr. and Mrs. [redacted], and both parties have found an amicable resolution. As such, we consider this matter resolved. If Mr. and Mrs. [redacted] have any further questions or concerns regarding this order, we encourage them to contact a member of our customer service team.
Regards,
Box Office Tickets

I gave a response last week it looks like you didn't receive it here it is again.  We refunded the money to the customer and he traded the car in for a new one. Our agreement with the customer was for him to notify the Revdex.com of our resolution.

I am still getting emails and it is after the December 1 deadline

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for such a quick response and the explanation of the situation!