Meineke Car Care Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Initial Business Response /* (1000, 10, 2016/01/04) */

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Top Secret Adventures. The Top Secret Adventures promotional materials included with the response form indicated that an introductory shipment would be...

sent that included a free Top Secret Adventures kit. You would only pay the shipping cost.  If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments.  The free kit would be yours to keep. We did not realize it was not your intention to continue in the Top Secret Adventures club.  After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion.  I have verified that your account was cancelled on July 12, 2016 and that all charges from the account.  The closing balance is zero ($0.00).  Please disregard any billing notifications and please keep any shipments received with my compliments.    Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted   Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

December 4, 2015
Dear Ms. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry to learn that you have not yet received your refund.
After researching your account, I have found that an error occurred during the processing...

of your refund. We have issued a check for the duplicate payment. You may expect to receive this refund by mail within seven to ten business days. In addition to your refund, I have also extended each of your gift subscriptions by two issues. They will now expire with the February 2017 issue.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

January 29, 2018 Dear Mr. [redacted]: I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account. Our records indicate that your Puzzle Buzz order was processed through a third party company on...

January 18, 2018.  You contacted us by phone to cancel the club membership on January 23.  At the time of the cancellation, the introductory shipment was already en route and the credit card charge in the amount of $3.11 was pending.  Our records show that the pending charge cleared on January 27. No additional shipments were sent or charges made after the cancellation.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have issued a full refund in the amount of $3.11 for the introductory shipment, effective January 29.  The refund will be applied to your MasterCard and should post within the next three to five business days.  When the Puzzle Buzz shipment arrives by mail, please feel free to keep the books with our compliments.  Your account is closed. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted] JC/klj   Tell us why here...

07/23/2014
 
Revdex.com of Arizona
 
RE:complaint id #[redacted] from  [redacted]
 
I am responding to the above mentioned complaint from  [redacted] about out of round tires. I have attached copies of the original  sale and the...

two times [redacted] returned to the shop. On 06/30/2014 [redacted] returned for the first time  stating that the tires caused a vibration above 45 mph and that the tires were retreads. At which time  a road test drive at speeds up 65 mph on Interstate 101 where no unusual vibration was detected. The total road test consisted of 6.5 miles at varying speeds. Upon return to the shop the tires were checked for out of round and balance. No irregularities were found.
 
[redacted] returned again on 07/01/2014 stating that she had taken the vehicle to [redacted] and was told that the tires were not properly balanced and that they were out of round. [redacted] falls to mention [redacted] in her complaint letter as she was made aware of their out of round and balancing process. It is as follows. They use a Road Force Balancer which pre loads the correct  amount of weight on the tire during the spin balance process.  If the tire is out of round  [redacted] provides documentation stating so.[redacted] has been repeatedly told if she can provide documentation form them which they would have provided at the time of service Meineke will replace the tires.This documentation is required by the supplier of the tires sold to [redacted].
 
As [redacted] has chosen not to provide  the above requested documentation and [redacted] cannot duplicate her claim of improper balance or that the tire  is out of round it is with regret that  we cannot  reimburse her.
 
Regards,
 [redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Wow... [redacted] is not the owner of the vehicle. He was the consumer that brought the vehicle in and we did have difficulties removing the oil drain plug. [redacted] was informed throughout the whole process of the difficulties we were having to get the plug removed. [redacted] never said...

stop... He realized no mater what the drain plug would need to be removed by someone and he was already at our shop. He was told by the writer of this ([redacted]) that we could remove the plug no matter the extent...That included removing the oil pan which he was advised. During our final attempt to remove the plug the drain pan cracked. During my 18 years in the auto repair business I have only known this to occur when the drain plug has been put in with an air tool from a previous oil change. Immediately following the damage to the oil pan the customer was informed we would not release the vehicle until either it was repaired or he have it taken to the previous shop the oil was changed. He stated the oil had been changed at another Meineke shop in [redacted], which later turned out to be inaccurate information. The oil was changed at a location in [redacted] called [redacted] where they purchased the vehicle. I had contacted the owner at [redacted] and advised him about the situation. I told the owner of [redacted] and also the owner of the vehicle, and [redacted] that I would help them by giving a break on the labor for the oil pan to be replaced. The specific requirements to remove this oil pan is to remove the entire engine... I was willing to give $800.00 off the cost of this repair and not mark up the oil pan but find a used one online that I would warranty. The customer had spoken to the owner at [redacted] who insisted he get the vehicle from our shop and back in his possession. I pleaded with the customer not to do this because I felt he wasn't trying to help but to cover up a mistake made by his company that had done the last oil change and left the reminder sticker ion the inside of the windshield having everyone think the oil was changed in [redacted]. The customer declined my offer to help her and had a tow truck take the vehicle from our faculty approximately 2 months ago. I find it disheartening that [redacted] has not kept their promise and replaced the oil pan and our shop is being attacked for the customer still being without a vehicle. We would of had the vehicle repaired months ago and the original quote for the record was not $3.000.00 - I feel the customers frustrations and is looking for someone to do the repair at no charge which at this point we would like to resolve this matter with the complaint regards to [redacted] and not our shop. Please do note the actual customer - not [redacted] was very thankful in the beginning of all this when she met me to pick up the vehicle with the tow truck. We are sorry this happened at our shop and tried to be as helpful to the customer as possible. It should be very obvious that if we didn't do the previous oil change that all we tried to do is remove the plug which had to of been inserted to hard or cross threaded by [redacted].

I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club.  The account was initiated as the result of an order we received by mail.  The form indicated that you...

would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.49, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every four to five weeks at $12.98, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that the account has been closed, effective May 24, 2016 and all charges have been removed from the account.  Please feel free to keep any shipments received with my compliments.  I have also removed your information from our mailing list. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, Jeff C[redacted] Director, Customer Contact Centers

As I said before the Ball Joint was loose and by welding the control are it become solid and tight, the customer was aware to all this. and drov
the car for a year and half without problems. we did a mistake and not change the invoice to reflect that we did not change the ball joint.
Thank you
 [redacted]

December 12, 2017   Dear [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club.    Our records indicate that we received an order by...

mail requesting Hidden Pictures Eagle Eye. The promotional material included with the order form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have cancelled your account and removed all charges, effective December 12, 2017. The closing balance is zero ($0.00). Please feel free to keep any shipments you have received with my compliments. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted. Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account # [redacted] JC/klj

I needed my car serviced on a budget, so I called the dealership before I took it in to see how much it would cost. The price they quoted me seemed really high, so I called Meineke instead. The manager gave me a rough estimate over the phone that was a lot less than the dealership's, so I took it in. The repair was pretty quick, and in the end, they charged me even less than the estimate. These guys are alright!

To Whom It May Concern:   After sending in our complaint we realized that the bill from Meineke was made out to  ...

                                        ...⇄ [redacted]                                         ...⇄ [redacted]
                                        ...⇄ [redacted]
  He is the father of my daughter’s boyfriend and they must have looked the account up by a telephone number which he must have given his home number.  The car is registered to myself [redacted].  The invoice number at Meineke was [redacted] dated 4/12/14.  Sorry for the confusion but if you contacted them  they would not find and invoice under the name if you want I can send a copy of the invoice which shows the vin # of the car.  Please let me know that you have received this email.   Thank you   [redacted]

Mr. [redacted] was quoted a price for a complete custom exhaust repair before work was started. I Keith also explained to him that most shops in order to due a proper repair would more than likely recommend complete pipe replacement. Meaning very few shop will due custom PATCH repair due...

to many factors. Also , I find it hard to believe that one calls around after the repairs without having the car looked at by theses other mentioned shops to find pricing. Custom PATCH work can't  be estimated over the phone. As far as the extra safety comment. Must have misunderstood what I was trying to explain. Time for repair ... we try to be as timely for customers as possible, meaning we will have multiple Techs working on the cars when possible to speed things up. I feel bad that Mr. [redacted] feels he wasn't given a fair price for his patch exhaust repair, but he was. We've been in business for along time and pride ourselves on quality work at a fair and honest price. That is what has been done here.

Not sure what to say but [redacted] came in for an oil change at my shop we changed his oil put the car out ,he picked car up about 1pm then came back the next day some time between mid morning and noon time said he had no brakes when he picked the car up the previous .I brought the car in for...

inspection saw that a brake line was very rusty and leaking near  clamp I told him what the problem was and it would be about $150.00  to fix invited him out to show him and he just laughed and said let the smear campaign begin and left .At one point I did say it wasn't any thing we did and things happen perhaps a poor choice of words maybe I should have said coincident .     I mean brake lines do rust and leak ,if I picked my car up at a shop at 1pm with no brakes when I left I wouldn't wait till the next day I would go right back in I think It was just a coincident and [redacted] wants something for nothing so he can pay his rent that he is complaining about on [redacted] well technically its not [redacted] on [redacted] it s someone else joining his smear campaign saying it happened to them .I invite you to check it out on [redacted].       Sincerely [redacted]

I ([redacted] - Manager) am just flabbergasted that this is still an ongoing issue concerning this [redacted] whom the complaining party does not own. When the owner of the vehicle decided to take it from where this originally happened. The reason it was taken from Meineke Car Care Center is because the responsible party ([redacted]) talked the customer into bringing the truck to them and they were going to take care of the repair. [redacted] sat and watched the entire procedure happen and he was never told we could drill out the old plug and replace it with an over-sized plug - NEVER told that! He was told the pan may have to be taken out to get the seized plug out - At that time I had no idea it would require removing the entire engine to do this procedure. Like I have told [redacted] our company would help with getting the part (oil pan) at a low cost and do a fair amount of labor at no charge - he declined and they removed the vehicle on their own beliefs that [redacted] would handle this issue since the vehicle was serviced at that facility prior to coming to Meineke for an oil change. 3 months without a vehicle, when these parties were told I would make it a priority to have this issue resolved one week after it happened. This complaint - once again needs to be directed to [redacted] and not our Meineke shop! Going back and forth isn't helping get this issue resolved and now that it has been taken to the shop that did the oil change it should be fixed there immediately!

See attached.

Hello,
This is totally incorrect. And this customer is not being truthful.  
The vehicle came in with NO hub cap centers on the front wheels. 
Attached are some picture of the vehicle entering our lot. You can tell no caps on front wheels (Black Circle) not a hub cap...

on the fronts with centers. You can see clearly the rear wheel center caps have Silver Nissan.
The customer is 100% WRONG in saying the front hub caps have a centers with Nissan. And 100% wrong saying we stole them. This is typical example of people using the internet to discredit a good businesses.
  
This is a 4 wheel drive vehicle and the front hubs have to be manually turned. If there were centers in the front caps that said Nissan this would not be able to be done. We explained this to the customer. 
We offered to the customer to bring the vehicle in so we could see it and show them how you have to turn the front hubs (Locking hubs while in 4 wheel drive). Declined by customer.
We offered the customer to come watch the entire HD video of the vehicle from the time entering our lot until it left & being serviced at our location, never being out of camera view. Never stealing the center hub cap centers. declined by customer.
 
This HD video clearly discredits the customers claims that we stole his front center caps.   
We have offered to explain & show this customer still pictures & HD video of everything we have regarding the service we preformed on there vehicle. Declined by customer. 
We also contacted the local Nissan dealer and had them send us stock photos & a build sheet for this particular vehicle. See attached photos. We also offered this information to the customer. Declined by customer. 
The pictures are in large format so you can clearly see the Vehicle came in without center caps on the front wheels.
First picture shows vehicle entering the parking lot and you can clearly see the front right center cap missing.
Second picture shows vehicle entering bay 1 and you can clearly see the front left cap missing.
The 2 additional pictures show that 2000 4x4 xterra's in fact come with NO center caps so you can lock the front hubs in 4wd.
The last picture shows what you receive when you buy a center cap set for a 2000 4x4 xterra from Nissan. Your software does not allow me to add more than 4 photos. I will include this in another email. 
Full lengths HD video available upon request to discredit this customers accusations.  
The customer also stated:                       
This female claiming to be the manager is employed by this particular Meineke operation to make money any way that she can. We provide quality services and we inform all of our customers of recommended manufacturer services and or needed safety repairs.  We have given the customer multiple opportunities to view proof of any misconduct at my Meineke. We service over 300 cars per week and this customer is trying to discredit my business.  
   
Only 3 of the pictures that were emailed to corp Meineke were STOCK Nissan photos of a 2000 Xterra. Also pictures of the customers vehicle. As well as HD Video. As you can see in attached photos of customer vehicle and Stock Xterra photos. 
At the very least I expect [redacted] to apologize to our manager [redacted] for the way he verbally assaulted her. He was inappropriate and bigoted to her for being a female in the auto repair industry.
Again, I will be happy to show the customer all HD video of the vehicle from the time it entered our lot until it left, proving we have done nothing the customer is claiming. 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The diagnostic was done, and as the receipt indicates what they were going to charge us fraudenately.  In their first answer they state they never quoted us anything, when I responded with my proof they did indeed so a diagnostic.  WE declined the work because something didn't make sense, when you look at the quote and diagnostic as indicated on the proof I provided last response, they said the rear differential was what was needed.  When we took it for a 2nd opinion we found out that the rear differential was NOT broke, did NOT NEED TO BE FIXED.  I HAVE TURNED THIS OVER TO WFAA REPORTER FOR A CONSUMER investigation and the attorney general the state of Texas, also the FEDERAL TRADE COMMISSION.THEY said they did a diagnostic, receipt and total quote of cost to repair was provided to Revdex.com, and would have continued repair if we consented, but we had enough sense to get another mechanic to look at it and found out there was nothing wrong and the makes this a fraudelant attempt and we will make sure they NEVER TRY TO RIP ANOTHER PERSON OFF AGAIN.
Regards,
[redacted]

.1/10/2018 2:43 pm Mediator left message.1/24/2018 2:13 pm Mediator left message with his hours.1/31/2018 2:01 pm Mediator left message with his hours.2/7/2018 3:01 pm Mediator left message asking for status by email.