Meineke Car Care Center

Initial Business Response /* (1000, 7, 2015/03/13) */
We did the repair he authorized and then took him out in the vehicle and explained it could possibly be a bad headHe understood and was in agreement with itWe told him what to look for and he called and said it did what we told him to
look forHe acknowledged what we had told him and when I explained we could not be fully responsible he also agreedI offered for him to buy the engine and we would put it in*** had told him upfront what would happen and he agreedOur final resolution to him was split the labor and he purchase the engineWe told him how it could possibly go and the potential problems from the very beginning so he was awareAfter this situation with his truck he called, two days ago, and spoke to our managerConsumer explained that he took it to another shop and their diagnosis was a cracked head which is what we informed himWe already offered a resolution, he accepted it and then declined, took it to another shop who provided the same diagnosisWe do not feel we did anything wrongOn the invoice it states that the customer is aware the vehicle could have other problem with the cooling system which the customer had signed

February 8,
Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry to learn that your grandchildren did not initially receive access to their digital subscriptions and one child did not receive a copy of the magazine
I have reviewed your correspondence with our Customer Service team and I apologize that your questions and concerns were not handled appropriatelyI have verified that a replacement copy of High Five was reshipped to one of the recipients after the address was verifiedThe parent of each recipient should also have received an email with a link to the Welcome issue of the magazine and should now be able to access the magazines on a monthly basis
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST
Thank you,
Jeff Cundiff
Director, Customer Contact Centers

Initial Business Response /* (1000, 10, 2015/02/11) */
I contacted the customer and requested for her to bring the vehicle back in for us to inspect what she is complaining aboutThe customer has not brought the vehicle nor has she ever contacted our shop directly about this complaintWe
have not been given the opportunity to resolve thisAccording to her complaint she told my employee to fill the coolant fluid which tells me that she already knew there was a problem with the vehicleI would like her to bring the vehicle back in

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you very much for your prompt response
Regards,
*** ***

We are sorry that MrA*** does not feel that his car was repairedPerceptions can be confusing, especially if one is misledIn this case the Lexus dealer has misled MrA***.There is no such thing as a "reset" switch, on this car or any otherWhy this Lexus person told MrA*** that one
existed I cannot fathom. We ordered the part over the internet because it is not readily availableIt is an old car and the parts are no longer madeThe only parts you can get are remanufactured partsThese are broken parts taken out of a car and repaired to factory specificationsFor these type of parts to be available one must return the broken parts, or else pay what is called a "core charge." MrA*** was shown his old part, which looked on the outside as if it were newer, because it is within the door and not exposed to the elementsAt he same time there was a motor in the vehicle, which clearly shows that we had two of them This is not a readily available part and there is no way for us to have two of them without purchasing oneIt was explained to him that he can certainly have the old part, but he would have to pay $more for the repair to cover the core charge for us not returning the old partHe declined this option.His charge is a serious oneOur mechanic would never jeopardize his own reputation and livelihood for something that could never benefit himIf MrA*** has any evidence that the motor was not replaced besides the speculation of a Lexus person with a vested interest in obtaining MrA***'s business, I welcome it

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note however, I am conditionally accepting this offerI do not understand the reason I have to return to the business location to process my refundI have been informed by my Credit Card company that a full refund has been madeAfter receipt of next statement I will verify the full refundIf the full refund is not there then I will have my complaint reopened
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I don't trust the mechanics at thay Meineke to do any kind of work on my car, and I feel comfortable that I received quality workWhen I called corporate I was told that my PCM was the cause of my problemsI was coached through checking a green wire on the phone with a mechanicWhich is contrary to what I was told by the manager when he told me there was no way to figure out if the alternator was bad or the PCM was badI would just like the amount I requested refunded back onto the card that paid for it because I have no intent on going back to your establishment for repairsIt's rediculous I couldn't even get a diagnosis when I got one on the phone layer that night for $and I was able to figure out the problemI brought it to your establishment knowing it may be expensive but at least you would be able to tell meSo please just refund the $as I requested
Regards,
*** ***

To whom it may concern,
Customer *** *** originally came into our shop at Hull Street Road with several complaints, the first was his truck wasn't cooling good and it would overheatWe diagnosed this problem as a bad fan clutchMr*** also asked for a tune up and check engine light diagnosisWhen our technician hooked the scanner to Mr, *** truck to pull codes the truck had multiple codes storedWe then created an estimate and Mr*** approved the said workOriginally Mr*** came in for the overheating and a/c not cooling and asked us to scan his truckWe then completed the approved work and all the reasons that Mr*** came in for were fixedWe fixed everything that the customer asked us too and that the customer approvedThe check engine light came on again after we had worked on the truck, this time the codes are all saying there is an issue with the transmissionWe did not do any work to the transmission and are not responsible for any further repair Thank you,
*** ***

I received a letter of apology from Highlights for Children Inc They have resolved their issue.Thank you so much for your attention to this matter!

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*** *** *** *** * *** *** *** *** *** *** *** *** *** I appreciate the quick response for my
complaintI have contacted the Revdex.com before but I feel I need to. They didn’t fix (days of not having my car) my car but still charged me and the District Manager would not call me back. I called over times and he would not respond. I was also recorded on my phone calls and that proves they lied to me and are extremely unprofessional. I not only want to be refunded but I would like an apology from the District Manager and *** who is the manager*** said to me he didn’t tell me the truth about my car The know they are wrong and won’t call back thinking that is ok. Thank you, ***

-- my name is *** from meineke on fairview store #2390.I am writing in reguards to claim number ***I am sure *** * *** made the complaint before we repaired his vehicle.after further investigation we decided to repair his car at no cost and he seemed to be extreamly happyI was
unable to contact him after two phone calls to verrify my statement but I am sure the problem is resolved

Dear Revdex.com representativeThis is a response from Meineke Car Care center in Lynn to complaint number ***.It is very unfortunate to receive mentioned complaint from MS *** ***She has been a life time customer of ours and her satisfaction has always and will always be
our first priorityIn this instance however we are afraid that the issue at hand is unrelated to the services performed on vehicleThe customer has brought that particular vehicle many times and complained about ‘hesitation’ the car was diagnosed numerous times and there was never a diagnostic trouble code indicating a transmission failureOn the customers last visit on October 7th the car was diagnosed and there was absolutely no transmission failureVehicle only had an ATF leak from inner axle seal passenger which was causing the ATF to be lowLeak was stopped by replacing sealFluid was exchangeA standard procedure in the industry that cannot remotely lead to complicationsit is also fair to mention that total invoice includes chassis labor ( control arm ).We are certain that this response help you judge the situation better and make it clear that we are not responsible for a transmission failure that happened many months later nor was it present at times of repairs.Best regardsManagement at Meineke Car Care Center Lynn

Revdex.com:
At this time, I have not been contacted by Meineke Car Care Center regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Meineke Car Care Center regarding complaint ID ***.Sincerely,
*** ***

I have contacted the customer in an attempt to resolve the situationI am waiting for a call back fromIn response to her complaint; I would first like to apologize for the lack of customer service, and that she felt she was mistreatedin regards to the repair, the vehicle came in with an oil
light on, we found that the oil level was very low and leaking from the oil pan gasketWe informed the customer of the needed repairs, the repair was authorizedAfter completing the repair we verified that the oil light was not on, and that the oil leak and oil level issue where resolvedAt the time when the vehicle was released to the customer (as she stated in her complaint) the light was not on, and we had no reason to perform any further testing at that timeWhen she returned to inform us that the light was on again, we offered to get the vehicle back in the shop to reinspect our work and diagnose the issueAfter the original complaint to our Corpoffice we contacted her, and she agreed the bring the vehicle to another Meineke location for inspection, and scheduled an appointment, but later cancelledIn summary, the repairs that we performed were needed (we have pictures of the oil leak prior to repair) and we were not given the opportunity to reinspect the vehicle

I went in for a routine oil change last week I was told that the tech found a leak in the turbo for my vehicle, and that I should check the manufacturer to see it would be covered under warranty After researching the warranty information it appeared to be covered, so I contacted the dealer and set up a service time The dealer COULDN'T FIND A LEAK, so I ended up paying a $diagnostic fee Had there been a leak, as I was advised by Meineke, the warranty would have covered it and I would not have had any out of pocket expense I went back to Meineke to ask for any kind of reimbursement for the diagnostic fee that I paid (based on their erroneous evaluation of my vehicle), and they declined! I would have even taken some free oil changes! They said that they didn't tell me to go pay $to get a diagnostic, and that they have a master tech at their shop that could have done it for much cheaper......wrap your head around that

I took my car to Meineke because my check engine light came on and was flashingI was told it was my " catalytic converter, manifold, spark plugs,and intake." I asked them to replace them on a Saturday and was told I would have my car back on TuesdayI never received any courtesy calls letting me know my car would not be finished by Tuesday, I had to call themI finally got my car back the next Saturday with a flashing check engine light as if the problem was never fixedI was then told I needed some sorta sensor that was quoted beforeThey never quoted this in the original paperworkIt costed me about $to still have the same problem I was having when I took it inI finally went to the dealership and was told the wrong spark plugs were put inIt costed me another $to get it repaired because having the wrong spark plugs made my coils go badI called the district Manager about this issue and never received a call backI will never take my car here again and will let ev

that is correct, I *** *** received a check from meinke car carethe complaint # 1057*** was paid in full on 1/4/2016.***

“They send packages to Honduras and they say they are lost and they don’t resolve anything for people and I don’t want it to happen to me I sent boxes and they stole them from me”
Desire outcome says:“That they return everything to me”

While on vacation in July/August the alternator in my vehicle went out I had my vehicle towed to a Meineke to have it repaired Now at the time I did think the price was way to high, but by that point what was I going to do being miles from home But upon looking into it the repairs cost about 675.00, after going through and pricing everything the repairs should of only cost around (I do have a friend that does this stuff for a living, I seen the break down, I was way overcharged) With that being said my issue is with the alternator that was put in my vehicle It had to be replaced less than a year later Alternators do not go bad in less than a year unless it was an already bad alternator My last truck I owned for years and never had to replace the alternator When I contacted the Meineke that did the repairs they said I can bring it back they can look at it I explained to them that I live over miles away, they told me I can take it to any Meineke I