Megabus.com

Complaint: [redacted] I am rejecting this response because:The address provided on megabus's website was doctored-- it listed the county in which I wold be picked up as in [redacted] county when in fact the address picks up in [redacted] Megabus doctored its pickup address which should invalidate the terms of serviceIf the address they supplied had been the address listed in [redacted] maps or another third party source which places the [redacted] Park-n-Ride in [redacted] **, I would not have accepted the terms of serviceThey cannot fudge their pickup address and then claim customers were given the address before they bought a ticketI have provided screenshots to demonstrate my claimThe top two photos show megabus advertising the pickup location as [redacted] , while the bottom image shows that the pickup is actually in [redacted] county Regards, [redacted]

SD Bullion has delivered all my orders promptly and undamaged ,with no hassles or delaysThey are very courteous and helpful on the phone alsoI would definitly recomend them to anyone looking for their services

Please be advised customer was offered a One Way Comp ticket for the delay in her serviceCustomer called in stating she wanted a refund agent explained to customer you would only get a refund for a service that is delay or more hoursOur compensation policy is only for services departing a location not arriving to a locationUnfortunately, I will not be able to honor your request for a refund due to our terms and conditions your bus was only delayed 1hr 26min which there is no compensation policy for that amount of timeIn this situation our agent offered the customer a One Way Comp ticket so there for the customer is entitle to a One Way Comp ticket which would have to be used with in calendar year from the date issued 5/30/My apologies but there is nothing further we will be able to assist this customer with

[redacted] will be contacted to reschedule trip

As mentioned in the previous response the service arrived hour and minutes delayed due to traffic and in our terms and conditions it also states megabus.com is not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no controlThe bus departed hour and minutes delayed from Chicago which is the reason the client was offered a one way complimentary ticket and unfortunately we are unable to offer a refund

I do apologize about the delay you encounteredPlease be advised that after investigation I was able to confirm your bus was delayed and departed at 3:09pmUnfortunately per our internal compensation policy we are unable to compensate you for this journeyPlease accept our apologies for this inconvenience

I have found that SD Bullion is a great company to work withThey do exactly what they say they will and have been very professional to deal withThey have responded promptly to my questions and are the best value I have found

Currently I have only placed one order with SD Bullion The website was well laid out and very easy to use and search Order placement was secure and quick Product was shipped and received within the dates stated Quality of the product is very good and matched the descriptions provided on the website Overall I had a very good experience and I would recommend SD Bullion to my friends and family

Complaint: [redacted] I am rejecting this response because: I never ended up taking the bus because it was so late, so the service was never renderedPlease refund me the full $ Regards, [redacted] ***

Bus late very often more than hr and customer was told on-time

I have had a great experience with SD Bullion every time I have bought from themBest prices and service around

No Problem with this companyHonest so far

I have refunded one ticket at $Please allow 3-business days for this to post

Please accept our apologies for the delay you experienced on your recent travels with usWe understand your bus departed the stop late and made an unscheduled stop along the wayUnfortunately per DOT laws and regulations we needed to switch driversI can assure you we are adjusting all schedules and routes to ensure that our drivers do not exceed their time and passengers journeys are on timeAt this time, we are unable to honor your request for compensation

Complaint: I am rejecting this response because: I am providing further information requested by the business Reservation number: [redacted] Regards, [redacted]

Very easy to navigate the website and conduct this transaction The shipping was a bargain and only took days to receive order, which included a weekend I would recommend this company w/o hesitation and plan to order more items

I have ordered multiple times from SD Bullion and the company has always given me top notch serviceTheir shipping turn around time is exceptionalI actually stopped buying from another company because of the extremely slow turn around time on orders from them I had been completely satisfied with SD Bullion until yesterday when I received my latest orderThe coins I ordered were completely unacceptable based on the price I paid for themYes, it only took a few days for them to arrive, but they were in horrible condition, and these were really expensive coins for what they were that I purchasedNow I am kind of in a dilemma on who to order from

We were able to confirm the time and location of departureUnfortunately we are unable to compensate you if you missed your journey

Reservation summary for order [redacted] Journey Reservation Number8/9-[redacted] Date: May 7, From: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(8:AM) To: Atlanta, GA, MARTA Civic Center - [redacted] *** [redacted] Passengers: Price: $(inclusive of reserved seat price: $10.00) Journey Reservation Number [redacted] Date: May 10, From: Atlanta, GA, MARTA Civic Center - [redacted] *** To: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(7:PM) Seat(s): x General Seating Passengers: Price: $ Reservation summary for order AEYLBOY Journey Reservation Number8/9-1815-050716-M9R-0850-CHI-ATL Date: May 7, From: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(8:AM) To: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (11:PM) Seat(s): 62, Passengers: Price: $(inclusive of reserved seat price: $10.00) Journey Reservation Number11/12-8529-051016-M9R-0600-ATL-CHI Date: May 10, From: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (6:AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(7:PM) Seat(s): x General Seating Passengers: Price: $Cost and Payment Summary Ticket Price: $ Booking Fee: $ Total Paid: $ Reservation summary for order AEYLBOY Journey Reservation Number8/9-1815-050716-M9R-0850-CHI-ATL Date: May 7, From: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(8:AM) To: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (11:PM) Seat(s): 62, Passengers: Price: $(inclusive of reserved seat price: $10.00) Journey Reservation Number11/12-8529-051016-M9R-0600-ATL-CHI Date: May 10, From: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (6:AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(7:PM) Seat(s): x General Seating Passengers: Price: $Cost and Payment Summary Ticket Price: $ Booking Fee: $ Total Paid: $ Reservation summary for order AEYLBOY Journey Reservation Number8/9-1815-050716-M9R-0850-CHI-ATL Date: May 7, From: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(8:AM) To: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (11:PM) Seat(s): 62, Passengers: Price: $(inclusive of reserved seat price: $10.00) Journey Reservation Number11/12-8529-051016-M9R-0600-ATL-CHI Date: May 10, From: Atlanta, GA, MARTA Civic Center - W Peachtree St NW (6:AM) To: Chicago, IL, Megabus bus stop on Van Buren St., between SCanal Stand SClinton St(7:PM) Seat(s): x General Seating Passengers: Price: $Cost and Payment Summary Ticket Price: $ Booking Fee: $ Total Paid: $

Client was refunded for the megabus fare