Megabus.com

We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you I can assure you that the appropriate measures will be taken to avoid a recurrence Please provide us with your receipt for your other means of transportation to be submitted for consideration of reimbursement

I was told by three differant agents on the phone that the bus departed at 6:pm and was due to arrive in fayetteville,nc at 11:pm a full minutes before the original time and how could it have gotten there early when its always late all the time who is lying and who's not also they never want to honor their two hour window of the bus being late or own up to it they try to get out of it all the time Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

You were refunded in the amount of $Please allow 3-business days for the funds to be available in your accountThe $booking fee is non-refundable

I apologize about the inconveniences this has caused youPlease understand that at times we may have unexpected concerns occur in which we try to resolve swiftlyUnfortunately, the journey you were on experienced a significant delayDue to this we have compensated passengers with a 25% redemption codeA replacement bus was sent to rescue the passengersUnfortunately if you departed the stop before the rescue occurred we are unable to compensate youPlease accept our apologies for the troubles this has caused you

Complaint: [redacted] I am rejecting this response because: It has been days, and Megabus has done little to nothing regarding this complaintI have received one auto-reply message via Facebook stating they were looking into the complaintI will look for resolution soon Regards, [redacted]

I have been purchasing products from SD Bullion for over two years now and I have consistently received outstanding prices, efficient service, and prompt delivery of the merchandise I orderedI have also found that SD Bullion has the best prices on most bullion products that are available in the market

Complaint: [redacted] I am rejecting this response because: Your internal policy notwithstanding, the redemption codes (totaling $25) that you offered do not equal the total amount of the $I paid to make a reservationI do not believe I should have to pay an extra booking and/or facilities fee to make another reservationI hope in the future you do revise your policy because you have lost a customer Regards, [redacted]

I apologize about the inconveniences you experienced on our servicesPlease understand your bus was experiencing a significant delay and as an apology, we sent you a redemption code of 100% of your original reservationAs further compensation, we processed another code on your return trip journey Please review the separate email for instructions on how to redeem the discountI can assure you we are taking all necessary actions to ensure this does not reoccur

Complaint: [redacted] I am rejecting this response because:Sorry to bother you but I have no received a payment yet from MegabusI was wondering if you received an email from them or something Regards, [redacted]

Again, I do apologize for the inconvenienceHowever, a 50% redemption code is the only compensation offered at this time

I do apologize about the inconveniences this has caused youPlease be advised after investigating this issue, we were able to confirm your bus departed the [redacted] stop at 6:53pmUnfortunately no compensation can be given if you missed your bus

Great service I recommend SD Bullion

On August 14th a notation was made on the client's account they were sending the receipts for the tow feeIn order for us to assist with this matter we will need the receipts faxed to [redacted]

Please understand that onces purchased reservations are non refundableAs per our internal compensation policy we are unable to honor yourrequest of a refundThe only form of compensation being given to all passengers who experienced the significant delay are redemption codesWhile I understand this may not have been the resolution you were seeking, I can confidently inform you that we will be taking precautionary measures to prevent this indicident from reoccurring

Great companyWill do business with them again

MsO is our insurance representative who will resolve this matter

Complaint: [redacted] I am rejecting this response because:if there are bus stop tabs, which I still don't see, they have been concealed Regards, [redacted]

After investigating this matter we see that the service was on timewe also called to confirm the information with the operations team and they have also confirmed the service was on time

SD bullion is hands down, by far, the best bullion site to buy silver bullion! They have a huge selection and They will price match any competitors price, why buy from anyone else? The only time I buy from other sites, is if SD bullion doesn't have a certain item I wantThe customer service is great! Any question I have has always been emailed back within hrsThe shipping special right now is $no matter how small or big the order is SD bullion rules!!!

Unfortunately, we are not offering compensation for this matterPlease send your information (description of bag, reservation number, email, name, and number) to [email protected] and your information will be forwarded to our lost & found departmentLost & found is the only department that can deal with damage items and luggage