Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I still have not received my actual card in the mail. As for my Macy's credit card, I waited until the following day like Janice had asked me to do, and I did not receive my card.  I emailed Janice to notify her that I still had not received my card,  like she asked, and have not gotten a response as to why I have not received my card and still do not have my card either. 
Regards,
[redacted]

P[redacted]   [redacted]   June 16, 2017   [redacted] [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (lost/stolen)...

        Macy's account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   We sincerely regret any frustration that you may have experienced regarding the Credit Balance Refund check request you made on September 18, 2016, on your Macy’s account, and for the problems you encountered while attempting to resolve this matter.  I was disappointed to hear that you called several times with no resolution to your complaint.  On April 2, 2017, our manager applied a $50.00 credit to your account due to the delay in sending the Credit Balance Refund check.    Upon review, I found that on May 3, 2017, you contacted us regarding an email you received advising your email address had been changed on your Macy’s online profile.  At that time, we advised you to reset your email address and change your password.  In addition, we reported your Macy’s account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued to prevent any charges on the account.  In addition, you confirmed that there were no fraudulent charges on the account at that time.    On June 6, 2017, a fraud claim was opened on your account when we identified that a $95.21 fraudulent order had been placed through macys.com on May 2, 1017.  On that same day, we removed the $95.21 charge from your account.  I confirmed that no interest charges or late fees were charged as a result of this fraudulent order.  In addition, a Statement of Fraud was sent to you should you find any additional fraudulent activity in reviewing the enclosed statements for the billing periods ending May 25, 2016, through May 25, 2017.    As of the date of this letter, your Macy’s account is closed with a $718.54 balance and a $145.40 minimum payment (including an $80.00 past due amount) due by June 21, 2017.  I am sorry that this incident has jeopardized our relationship, and we hope that you will consider re-applying for a Macy’s credit card.  Thank you for bringing this matter to our attention.  If I may be of further assistance, please contact me at the telephone number listed below.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures mailed June 16, 2017   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    Hi Nancy,  I have called you and left you a voice mail, this is the second voice mail, but I did not hear back.Again, based on the bill dated April, 2016 , I made a payment of $50 toward my account and I haven't received any bill until Oct, 2016. and in regard to my MACY's online account, it is the same account I have been using since I got my first MACY's credit card. why do you think I have to pay late fees if it was not my fault. all what I need is to settle this. please please please take a closer look at the situation and it's definitely not my fault and it causing me a lot of pain. like I mentioned in my previous respond I had no intention not to pay my bill as I have been paying for the other account. and Like I said I have not setup my account to be sent by email only, maybe one of your associate did and that should not be my fault. thanks in advance for your help.    
Regards,
[redacted]

Dear [redacted]: We have received Complaint ID [redacted] for [redacted]. [redacted] states she felt discriminated against for being Hispanic. Two of [redacted]'s orders were cancelled by our Consumer Protection Department during a screening process. Our Consumer Protection...

Department attempted to verify billing information with [redacted], therefore, when they were unable to reach her, the order was cancelled. We apologize [redacted] felt our verification policy discriminated against her personally. This is not the case. Macy's is a company that stands for diversity and inclusion. We have no tolerance for discrimination in any form. We welcome all customers, and respect for the dignity of all people is a cornerstone of our culture. We have since sent [redacted] a gift card in the amount of $40, equivalent to the Macy's Money her replaced order was eligible for. Based on this, we consider this issue resolved. Michele S. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

January 24, 2017  [redacted]  Dear [redacted]:  I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com.  As a representative of Macys Executive Office, I was asked to review and respond to...

your concerns. I have left a message asking you to return our call to resolve this issue. Upon receipt of your phone call, I apologize for disappointing you once again with less than satisfactory merchandise. I have sent you the gift card in the amount of $40 as discussed and per your email have sent the photos received to our executive team from the store they were shipped. Please do not hesitate to reach out to me with any further questions or concerns. Sincerely,Tara B.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's continues to avoid the fact that I am constantly HARASSED when making simply purchases in their store or online. The fact that I am unable to make purchases after they Personally Invite me to VIP events, send me emails Daily, and I'm a Platinum member And Encouraged Daily to shop during their "Thanks for Sharing" program is ridiculous.  I understand now Macy's wants to be embarrassed and the media along with Litigation is needed.  Their Fraud department blocked me from purchasing $127.00 worth of merchandise scheduled to delivered to my personal residence of 15 years!! How is that fraud?  And after I verify everything they requested via phone, the fraud department tells me I continue to shop to then getting blocked again 1 hour later?! And Macy's doesn't find this is a Problem?   Macy's needs to focus on hiring more people that are  Qualified, educated and skilled labor residing in the USA instead  of offshore employees who do Not speak Comprehensive English and understand what Fraud truly is. How many other customers get harassed like this?  I will be monitoring every single transaction, record Every customer service interaction this will avoid their unscrupulous actions.  They (Macys) love taking advantage of their customers and refuse to accept responsibility for  their Obvious mistakes. I dare them to embarrass me again whether I'm with my family or by myself. Macy's needs to review their practices and ensure they are fair. They take my money with ease but Dictate when I can purchase even a simple product in Person ( with all valid state issued, government issued, Macy's platinum card in hand)!  Then state they don't compensate customers monetarily for their mistakes, humiliation, embarrassment and disrespect. My strong suggestion to Macy's is don't Solicit my business for anymore programs or promotions then Block(harass) me when I try to purchase.  I promise that I will not be in their Best interest because they are violating their own card agreement. I will be happy to subpoena every employee that has personally witnessed their behavior because I shop at 3 locations, but constantly harassed after I purchase or try to purchase at [redacted]. The GM (Beth) of that location can't fix the problem when corporate is in control of the Fraud department.  Furthermore to expose their fallacies, Macy's increased my credit limit by more than $3000 just to ensure I would purchase during their jewelry sale, then block me from a home purchase of $127.00.  They never asked me if I wanted an increase to my credit, but block me when I want to purchase!  So whatever So Called Executive supposedly reviewed my account must be Senile, Blind and mentally challenged because it makes No Sense. Fortunately for me I have the money and a Time to push forward and will follow through with litigation since Macy's refuses to respond with intelligence, empathy and a REAL resolution.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [redacted]November 9, 2016Macy’s Executive OfficeP.O. Box 8220Mason, OH  45040Under the provisions of [redacted] General Laws, [redacted] I hereby make written demand for relief as outlined in that statute.On or about February 19, 2016, the following unfair or deceptive act occurred:Macy’s is claiming that I charged $47.40 on my Macy’s account.  I contacted Macy’s numerous times advising that I did not authorize the charge.  Macy’s has added late fees and interest for total due in the amount of $185.39. Macy’s has also reported derogatory credit on my credit report.This unfair practice is declared unlawful by [redacted]. As a result of this unfair practice, I suffered monetary damage and loss of credit score.Therefore, I hereby demand the following relief:  Macy’s to credit my account total amount $185.39 and report correction to credit agencies[redacted] gives you the opportunity to make a good-faith response to this letter within thirty (30) days.  Your failure to do so could subject you to triple damages, attorney’s fees and costs to institute legal action.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Thanks for your voice mail. I contacted Jennifer Campen from the Macy's Executive office. She is currently reviewing my file and will get back to me in the next couple of days. Although I am glad to see that she would be willing to reimburse my protection plan, I am asking that they simply honors the terms of their contracts, i.e. fix or replace my existing couch. Will make sure to keep you updated and won't be able to close the file based on the current proposal.Thanks for the follow-up[redacted]

Revdex.com:Thank you for taking the time to assist me with this matter. I hope Macy’s restructures their priorities with consumer relations moving forward. As businesses grow they tend to forget about the little things and oversee their passionate customers like myself. As this appears to be resolved I do not see myself returning anytime soon. The gentleman at the store emberrassed me and made a mockery of my efforts that day. He was “the manager” and I had nobody to result to and it took almost two months for someone to listen.
I have reviewed the response made by the business in reference to complaint ID 12678346, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
Yes, I have read the thousands of complaints against your company... it is always the same excuses... if it is a costume, you will not refund due to it "being covered in animal hair", and if it is a mask you do not refund because it "smells heavily of cigarette smoke". You're all scam practitioners. That is fine if you do not respond to me anymore, for I know what you truly are now, and I know I am telling the truth. You sent me a used item and had no intention of ever offering me any type of customer service on my order. You only sent me a return label so you could get my item back and resell it while you accused me of using it and lying about the packaging. I know I am in the right on this and my conscience is clear. I am not the liar here, you are. One day the lot of you will get what is coming to you. You are all liars and thieves who operate on a "prove it or lose it" method, and eventually this will be your demise as a business. As I said before, if I lived in Illinois I would take you to small claims court and I would win. However, since I do not live in your state, congratulations, you successfully robbed me of 63 dollars. I will recover some of it in the class-action lawsuit that inevitably will be filed against you criminals.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  We are not actually rejecting the offer but as far as the wording was noted we want to make sure the account is at zero in a way it looked as though we would still owe the $25.00 if we owe zero and all the other things are done we are very happy with the offer thanks so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

P.O. Box 8220 Mason, OH 45040       January 5, 2018     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Store Experience   Dear [redacted]...

[redacted]:    I am in receipt of your complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I was asked to review and respond to your concerns.   Please accept my personal apology for the customer service issues you describe in your letter, as it is not typical of the level of quality service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available within every department, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears that we may have fallen short of this goal.  Accordingly, I shared your comments with the Vice President Store Manager so she could follow up with the appropriate action. Please note that due to privacy and employment laws, we are unable to provide more details about any action that may be taken.   I was happy to learn that on December 28, 2017, Vice President Store Manager, Kerri M. had spoken to you to apologize and address your concerns.  In addition, she indicated she would be sending a letter and gift card to you directly.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  I know that you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationship. I hope you will view this as an isolated incident and will allow us the opportunity to exceed your expectations in the future. Please feel free to contact me at the telephone number noted below if I can be of further assistance.   Sincerely,   Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Vice President Store Manager, Macy's [redacted]

[redacted]   [redacted]     December 22, 2016   [redacted], **  [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    We are in receipt of your...

complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any inconvenience you experienced.   It is regrettable to learn that you felt misled regarding the $10.00 Rebate offer given to you when you purchased a [redacted] 1.5 Liter Slow Cooker on November 25, 2016.  Please be advised that Macy’s does not engage in false or misleading business practices of any kind.  Upon further review, I found the rebate offer of “FREE AFTER $10 Mail in Rebate” was only valid on November 24, 2016, which was Thanksgiving day, and did not apply to purchases made the following day on November 25, 2016, when you purchased your Slow Cooker.    The Valid Purchase Date is listed on the Rebate Offer form, and is the only offer with this limited timeframe of November 24, 2016.  Attached is a copy of the rebate form as reference.  Although the manufacturer is not able to honor this Rebate for you, I am sending you $10.00 in Macy’s Money as a courtesy and gesture of good faith, since the associate did not ensure your item qualified when she gave you the rebate form.  You may use this toward a future purchase at any Macy’s store location, yet it cannot be applied as a credit toward your previous purchase.           Thank you for bringing this matter to our attention.  We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If I may be of further assistance in the future, please do not hesitate to contact me at the number below.   Sincerely,     Alison G. Macy's Executive Office ###-###-#### Extension 73376   Enclosure / mailed December 22, 2016   cc:  [redacted], Revdex.com

Hello, [redacted]:I want to let you know that we still have not received a follow-up call or letter from Michael J. at Macy's. As you may recall, he had contacted my fiancé, [redacted], on Feb. 1 to say the store was going to give us a refund for the weddings rings. He was supposed to get back in touch with us within two days. However, we still have not heard from him, so please keep this case open.My best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]   October 18, 2016     [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy's account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincerest apologies for any frustration and inconvenience that this matter may have caused you.  Additionally, please be assured that Macy's does not participate in unethical or illegal business practices of any kind.  We regret if you feel otherwise.   Upon researching your inquiry, I discovered that in September 2014, you enrolled with [redacted], a third party bill paying service to begin your automatic payments in October 2014.  Your automatic payment from [redacted] and serviced with [redacted] is set to pay the Minimum Payment Due on your Macy's account ending in [redacted] on the 13th day of each month.  The automatic payment was set up by you in September 2014.  Macy’s is unable to set up an automatic payment amount for a customer.  Therefore, Macy’s is not providing only a minimum due to the bill pay system.  The billing statement is provided through [redacted] and the amount is what the customer chooses to pay. In order to change your automatic payment amount from the Minimum Payment Due to the Total Balance Due, you would need to do so by accessing your [redacted] account online at [redacted], or by contacting [redacted] Customer Care at ###-###-####.  Macy's has no control over the amount you choose to pay through your automatic bill pay service.  Additionally, you would need to contact [redacted] for information regarding how your automatic payment amount is set up directly.  Thank you for your payment on September 23, 2016, in the amount of $79.97.  As of today's date, your Macy's account ending in [redacted] has a zero balance.  Macy’s will not send statements if your account has a zero balance.   Per the enclosed Department Stores National Bank Credit Card Agreement, if you have been paying than less the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date your payment is received.  The minimum interest charge is $2.00. Applying this billing policy to your Macy's account, the $2.00 interest charge that appeared on your billing statement for the period ending September 16, 2016, included an interest fee for the funds loaned to you between the last bill date of August 17, 2016 and the date that your payment was applied to your account (August 29, 2016).  As a courtesy to you, I removed the $2.00 interest fee on September 28, 2016.  This credit will appear on your next statement. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Ebony M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure /mailed October 18, 2016   cc: [redacted], Revdex.com

April 20, 2018[redacted]Re: Revdex.com Complaint # [redacted]Macy's Account ending in [redacted]On behalf of Department Stores National Bank (DSNB)Contact Date with Customer: April 17, 2018Complaint Summary: On April 12, 2018, we received a...

customer concern regarding the Revdex.com complaint ID [redacted], whereby the customer was incurring late fees despite making payments to her account. She mentioned that DSNB changed her account number without notifying her, and her online payments through her bank were being sent to the previous account number. The customer partnered with her bank and submitted the necessary proof of payments. The customer was concerned that her credit could suffer as a result of her missing payments.Resolution: Upon looking into the matter, Department Stores National Bank (DSNB) was able to locate the customer's three payments totaling $250.00. as a result of the customer providing her proof of payment documentation. We have reversed the late fees that the customer incurred as a result of the missing payments, and have confirmed that no derogatory remarks were reported to the credit bureau agencies. The customer was advised to use the account number on the front of her new Macy's card to avoid any further missing payments in the future. I provided my direct contact information should the customer have anyfuture concerns regarding this or any other matters.Sincerely,Justin B[redacted]Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted],. Revdex.com

[redacted]   [redacted]   April 28, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in...

[redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).                                          ...⇄ The account referenced above was originally opened on April 17, 2013, and closed on May 28, 2013, by DSNB, because payments were not received as required by the terms of the DSNB Credit Card Agreement.  Our records indicate that the last payment we received was on June 1, 2013; however, that check was returned unpaid by your bank on June 7, 2013.  The last purchase date was May 15, 2013.  There is no record of returned mail, which suggests that the monthly billing statements for this account were successfully delivered.   For validation of the debt incurred on this Macy’s account, I am enclosing copies of the billing statements from November 2012, through November 2013, available signed sales receipts and copies of payments for the same time period.  The Annual Percentage Rate (APR) and principal balance are noted on each monthly billing statement.   By using the account, you consented to be bound to the terms of the agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges. We are satisfied that you incurred these charges on this account, all fees were properly assessed, and no adjustments will be made.   Due to serious delinquency, the account charged off on December 1, 2013, with a balance of $2,196.53 and we reported your Macy's account as an unpaid, charged off account to the credit reporting agencies.  On March 3, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.   While we would like to respond favorably to every customer’s request, it is not always feasible.  We must adhere to specific policies and procedures to ensure consistent treatment for all our customers.  If I can be of assistance in the future, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed April 28, 2017   cc:  [redacted], Revdex.com

April 17 2018[redacted], [redacted]ID [redacted] I am in receipt of Macy’s Fur Vault  decision. They have made their  judgment. I will accept their decision,  of $225.00 per garment, to relined each coat, and put the monograms back in. ( my full name) back in each coat. ( In purple) . I’m just so  stressed right now, from this  whole experience.  I am still disappointed  in Macy fur solon. I really had honorable, reliable, and respectable feeling about Macy’s  Fur salon.   What I asked for in the beginning , ironically is what you want me to pay for in the end.