Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Please refer to my previous response. Thank you. 
Regards,
[redacted]

[redacted]   [redacted]
October 27, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Macy's Store Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
As stated in my previous response letters, dated September 29, 2015, and October 13, 2015, we require a completed Statement of Fraud form, as well as copies of two (2) forms of identification to review your claim.  For your convenience, I have enclosed another copy of the Statement of Fraud.  Please send the completed Statement of Fraud, along with a copy of a police report and two (2) forms of identification to the address listed above to our attention.  Once we receive this information we will begin a fraud investigation of the above referenced account.  Please know, we cannot start a fraud investigation on the disputed charges until we receive the completed Statement of Fraud. 
In your most recent correspondence, you noted that you are unaware of what the charges were and the location the charges were made in.  In my letter dated September 29, 2015, I enclosed copies of the billing statements for the periods ending October 19, 2014, through May 19, 2015, as well as a copy of the signed sales receipt for the purchase that was made on September 20, 2014, for [redacted] and [redacted] shoes, totaling $90.81; however, this letter and the enclosures were returned undeliverable to our office by the U.S. postal service.  I have attached these enclosures for your review. 
In addition, per the terms and conditions of your Macy's account, you agree to notify us promptly in writing if you move or have a change of address.  Until we receive written notice of your new address, we will continue to send statements and other notices to the address in our records.
[redacted], if you have any questions regarding this letter or the information required to process your request, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
Attachments
cc:  Revdex.com
     Complaint ID: [redacted]

October 11, 2016 [redacted]...

[redacted], We are in receipt of complaint ID #[redacted] regarding the customer who did not receive her refund check after she canceled her furniture order. We contacted the customer and confirmed that she has received her refund check for the canceled furniture order from Macy’s. At this time, Macy's will consider this matter closed. Thanks, Sincerely,Macy's Executive Office

I would appreciate macys sending us a letter of credit deletion  fax ###-###-#### or via email

P.O. Box 8220 Mason, OH 45040July 25, 2017[redacted]Re: [redacted] - Case #[redacted] Complaint No: [redacted] Revdex.com Complaint ID [redacted] Macy's Account Ending in [redacted]Dear [redacted]:I am in receipt of your complaints filed with the [redacted], the Revdex.com, and the [redacted] of the State of [redacted] that were forwarded to Macy's Executive Office on July 11, 2017, and July 17, 2017. I was asked to respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my apology for any inconvenience you may have experienced regarding the above-referenced account. Our records document multiple unsuccessful attempts were madeby Mr. H. to contact you with updates. He made attempts to contact you on June 29, June 30, and July 3, 2017. -My review of your account shows the information below is currently reporting for this account. The Bank reports identical information to each of the major credit reporting agencies, but the Bank is not responsible for how the credit reporting agencies process that information.Open Date: February 7, 2004 Last Purchase Date: March 12, 2009 Last Payment Date: February 24, 2011 - Charge-off Date: November 16, 201 1Balance: S32.36Purchases were made on March 12, 2009, totaling $118.49. You made a $30.00 payment on March 23, 2009, and the balance as shown on your billing statement for the period ending April 1, 2009 was $88.49. I have enclosed a chart showing $5.00 payments were made to your account each month through July 1, 2010. Payments were not received by the August 1, September 1, October 1, and November 1, 2010, payment due dates. Please note that interest was charged each month in which the balance was not paid in full. A $15.00 payment was received on November 5, 2010. Payments were not received for the January 1, and February 1, 2011, payment due dates. A $5.00 payment was received on February 24, 20ll. No additional payments were received after February 24, 2011, resulting in interest charges each month until the account charged off on November 16, 2011, with a balance of $32.36. Also please find enclosed copies of available statements from the April 1, 2009, closing date through November 1, 20ll. If you have documentation of any payments made to this account that have not been applied, please forward that documentation to me and we will review further. Your complaint indicates an erroneous address was on file for your Macy's account, however this is the address you provided to us and we have no record of returned mail from the U. S. Postal Service, whichsuggests the statements were delivered. As stated in your Credit Card Agreement, it is your responsibility to provide us with changes to your address.I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy's account. It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. After researching the delinquency on your account, we found the information to be correct. Our records indicate we did not receive payments on the account for the payment due dates of August 1, September 1, October 1, November 1, 2010, January 1, through Februaryl, 2011, and April 1, 2011 through November 1, 2011.The unpaid balance will remain on our records and the account will continue to appear on your credit report as an unpaid charged-off account until removed by the credit reporting agencies in accordance with the Fair Credit Reporting Act. However, on January 5, 2017, we instructed the credit reporting agencies to update their records and report the account as "customer disputes reporting”.Thank you for bringing this matter to our attention and allowing me the opportunity to respond. Please feel free to contact us if you have further questions regarding this matter.Sincerely,Nancy M.Macy's Executive Office #-###-###-#### Extension [redacted]Enclosurescc; [redacted]The Revdex.com[redacted]

[redacted]   [redacted]
 
June 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Store Account ending in [redacted]
        Macy's [redacted] Account ending in [redacted]
 
Dear [redacted]...

[redacted]: 
 
I am in receipt of your recent complaint filed with the Revdex.com, regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). 
 
I was sorry to learn that your July 10, 2013, payment for $14.50 was applied to your Macy's [redacted] account ending in [redacted] and not your Macy's Store account ending in [redacted].  I hope you will accept my sincerest apology for any frustration or inconvenience you may have experienced.
 
Additionally, we received your payment of $26.50 on January 29, 2014, which paid your Macy's Store account in full. Due to the misapplied payment from July 10, 2013, we requested that [redacted], [redacted] and [redacted] delete the late payment history for the months of July 2013, to present from your credit report.  Kindly allow at least seven (7) to ten (10) business days for the agencies to modify their records to reflect the information contained in our request.  As of the date of this letter, your Macy's Store account and your Macy's [redacted] account are closed with a zero ($0.00) balance.
 
[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  Revdex.com
      Complaint ID - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Please take a minute to see the stipulation as it was apparently NOT read.  This matter is NOT resolved. Thank you.Regards,
[redacted]

[redacted]   [redacted]
February 29, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID #[redacted]
        Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced.
In late August, we underwent a system conversion for the
Macy's credit card accounts.  Unfortunately,
the implementation of this upgrade caused an issue in displaying the full address
line on the billing statements that were mailed to our customers.  In these instances, the U.S. Postal Service
may have returned some of these mailings as undeliverable.  In researching this matter, I found that your
Billing statements for December, 2015, and January, 2016, were returned to us
for this reason.  We have since corrected
this issue and I regret that your account was transferred to our Collections
Department due to the past due status caused by this issue.
Our
records indicate that when you called in on February 1, 2016, we removed a
$27.00 late fee which resulted in a $19.30 credit balance on the account.  A Credit Balance Refund check was issued on
February 26, 2016, and mailed to that above noted address.  In addition, on February 27, 2016, we cleared
our internal records of any delinquency associated with this issue, and
requested the credit reporting agencies update their records and delete any
history of delinquency for January, 2016. 
Please allow the agencies approximately seven (7) to ten (10) business
days to make the necessary corrections to update their files.  This letter will serve as confirmation of
this request.  As of the date of this
letter, your account balance is zero ($0.00).
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note however, that the return of both dresses has yet to reflect in my bank account (I only see a return in the amount of one of the dresses for $251.37; please verify that in fact both items have been returned to tender as the original purchase was twice the return). Thank you.   
Regards,
[redacted]

I have submitted this complaint to you previously but have not heard back and in my error I did not write down a confirmation number of any kind . Regardless this started several months ago . I paid Macys for a invoice I received and I owed . I sent them a check and to my surprise I received another...

invoice stating that I owed them for a bounced check. I am 80 years old I do not bounce checks and I first checked with my banking institution and they assured me that the check was only presented once and paid . So I called Macys and they said that was not true and I had to pay it . I refused -- I went to my bank and they were kind enough to type a documentation stating that the check was presented and paid and never presented again . So I got all the information sent everything I had to Macys and then on March 1st they sent a letter for me to call them which due to a hearing difficulty I had my daughter do she did this mid march and they said no your account is no longer with us it is in collections. My daughter then called the collection agency and they said based on what I told them and provided I need to call and be insist that I speak with Management so my daughter did that and they said no it is no longer here and we will not speak with you . To me this is on my credit history now and now I feel as though I am being harassed and I truly have suffered mentally from this . If you need any of the documentation I am happy to provide that . I NEED HELP the phone numbers I provided are my daughters who is my POA just because of my hearing I am sharp as a whipDesired Outcome: At this point I feel as though I should of some compensation for all I have had to go threw . I did not do anything wrong I pay my bills but now I want this off my credit and I want monetary compensation for all the time my daughter has spent on this for no reason at all .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

August 08, 2015
 
 
[redacted]
 res: Revdex.com Complaint ID: # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of you complaint forwarded to us by the Better...

Business Bureau. As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns.
 
On
behalf of Macy's, please accept my sincere apology for the concerns with your
order #[redacted]. We regret that the [redacted] you received did not appear to
match the color presented on macys.com. It would be customary to issue
immediate credit and send a Merchandise Return Label for return to the
warehouse. You have stated that this process would be a hardship. You prefer a
Macy's store return during September 2015, because of your travel and vacation
plans.
 
We
certainly do not want you to have any further inconvenience. If return during
September is best, please pay your minimum payment due on your Macy's card to
avoid any fees or interest.
 
The
shipping fee credit was issued on August 1, 2015. Please do not hesitate to
contact me at the telephone number listed below, if I can be of further
assistance.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted], Cincinnati Revdex.com

[redacted]   [redacted]
November 20, 2015
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID [redacted]
        Macy's...

account ending in [redacted]
Dear [redacted]: 
I am in receipt of your
complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB).  I
apologize for any inconvenience you may have experienced.
For clarification, interest
is charged on the outstanding balance of your account until the day you pay the
full balance owed on the account and may appear on your next statement.  In reviewing your account, our records show your
billing statement for the period ending March 14, 2015, had a balance of
$243.50, with a $25.00 minimum payment due by April 14, 2015.  When no payment was received by this date,
your account was charged $25.00 late fee and $5.12 interest in accordance with
the terms of the DSNB Credit Card Agreement, resulting in a balance of $273.62
with a $75.00 minimum payment due by May 14, 2015.  We received your $243.50 payment on April 21,
2015, bringing your account balance to $32.12, with a $25.00 minimum payment
due by June 14, 2015.  When no payment
was received, your account continued to accrue late fees and interest.  We received your $4.00 payment on October 24,
2015.
Since your remaining balance
consisted of fees only, I removed a total of $172.00 in late fees and interest
charges, resulting in a $168.00 credit balance. 
I have sent a Credit Balance Refund Check that you will receive under
separate cover within seven (7) to ten (10) business days.  Additionally, we have cleared our internal
records of the delinquency associated with the account and have requested the
credit reporting agencies update their records to delete any history of
delinquency for  the time period of May
through November, 2015.  Please allow the
agencies approximately seven (7) to ten (10) business days to update their
records.  This letter will serve as
confirmation of our request.  Our records
indicate that you closed your account on September 15, 2015.
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

December 16, 2015[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted]On behalf of Department Stores National Bank:   Contact Date with Customer:  December 14, 2015Complaint Summary:  [redacted] made returns from an order placed on macy.com that totaled $429.28 and was expecting them to be credited back to her Macy’s account but she was sent two Merchandise Only Certificates.  She reportedly contacted us to have the credits put back on her account she was told it would be taken care of and any interest would be removed because she had paid the balance minus the returns.  When she received, her September and October 2015 statements, the credits were still not showing.  Resolution:  I called [redacted] and apologized for her experience.  I verified she has received all credits and she has seen them on her statement.  She stated she does not want to close her account at this time and she feels the issue has been resolved.  I thanked her for speaking with me today.  Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was satisfied with the resolution Macy's and I reached. 
Regards,
[redacted]

[redacted]   [redacted]
November 24, 2015
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your most recent
inquiries on behalf of Department Stores National Bank.
While
we sincerely regret any frustration you may have been caused regarding the charges
on your Macy’s account, we already responded to this same issue when you wrote
to Mr. Terry L., Chairman and CEO of Macy’s, and to Ms. Tamalla D. on
two separate occasions.  I am sending you
copies of our letters dated July 24, 2015, September 16, 2015, and October 6,
2015, which includes a summary of our research as well as our position on the
matter.
To
clarify, our correspondence was sent to your brother [redacted] at the address
listed above, and not to your estate. As
explained, the $8.00 charge is for Accidental Death & Dismemberment
insurance from [redacted], and you would need to contact their
office directly at ###-###-#### to obtain a copy of the policy and other
related information.  Please know that
our position has not changed.  All of the
charges are valid and all payments were returned to us unpaid due to the stop
payments you requested of your bank.  Therefore,
I must decline your request to zero out your account.  The outstanding balance is currently $180.29.
I am
aware this is not the resolution you were seeking.  Although we like to respond favorably to
every customer’s request, that is not always feasible.  We are required to maintain and adhere to
specific policies and procedures to ensure our customers nationwide receive
fair and consistent treatment.  If I may
be of assistance on another matter, do not hesitate to contact me at the
telephone number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Nov. 24, 2015
cc: [redacted], Revdex.com

November 22, 2016  [redacted]  Re: Revdex.com ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office I was asked to review and respond to...

your concerns. I was unable to reach you by phone with the contact information provided. I would welcome the opportunity of speaking to you. I realize that it was extremely important for you to have received your package on time and we sincerely apologize for that not happening. Let me say that it is our ongoing goal to provide you the best service possible. We regret the disappointment in the customer service you have experienced. Regarding your request for immediate credit, I have processed the credit to your account for the amount of $124.54. [redacted], thank you for bringing this matter to our attention and giving me the opportunity respond. If I can be of further assistance please do not hesitate to contact me at the phone number listed below. Sincerely,   William A.Macy's Executive Office###-###-#### Extension 38519 cc: [redacted], Cincinnati Better Business Burea

[redacted]   [redacted]   July 25, 2016 [redacted] Re:  Revdex.com Complaint [redacted]        Store return experience Dear [redacted]: ...

 I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns. I had hoped to discuss this matter with you personally, but unfortunately, I was unable to reach you.  Please accept my sincere apology for any frustration this matter may have caused you. I would welcome the opportunity to better address your concern; however, there are additional details that I need to do so.  If you would kindly submit a copy of your store receipt and advise of the item that you were attempting to return, I'll be happy to investigate the situation.  Please contact me at the telephone number below in order to resolve this matter or you may send an email to my attention at [redacted] with a copy of your store receipt. At your request, we have suppressed marketing to you from Department Stores National Bank’s affiliates, including Macy’s, and non-affiliates.  Please allow ten (10) to twelve (12) weeks for your preferences to take effect.  We regret any inconvenience this may cause. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please be assured that your complaint has been acknowledged and will be addressed accordingly upon receipt of the requested information.  In the interim, please feel free to contact me with any additional questions or concerns. Sincerely,   Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

I wanted to let you know that Macy's credited $27.00 back to my account but they haven't fully resolved the problem yet.