Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and now that Macy's credit card department has also issued the pending credits for the late fees and interest charges applied to my account on items I had returned, I find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted], Per the above referenced complaint ID, this issue has been resolved by our office after receiving the issue through another channel. Cathy K. resolved all matters with [redacted] this week and we consider this issue closed satisfactorily. Thank you. Tom H.Senior Liaison,...

Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

April 19, 2016 [redacted] 
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted] Contact Date with Customer:  April 12, 2016 Complaint Summary:   [redacted] was told in December 2015 that he would receive a $25.00...

gift card for the inconvenience in having to return to a store to have a security tag removed from a sweater.  He has yet to receive it.  Resolution:  I called [redacted] to follow up on this matter.  He confirmed that he has received the promised gift card and that his complaint was resolved to his satisfaction.  Rhea B.Macy’s Executive Office ###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Re: Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.  ...

  On behalf of Macy's, I would like to extend my sincerest apology for the inconvenience and frustration you experienced due to the delay of your refund.  Upon receipt of your inquiry, I immediately performed a thorough review of our records as they pertain to your macys.com order history.  Our records indicate you are due a refund totaling the amount of $380.53.  For macys.com order number [redacted], we show two credits in the amount of $59.99 were processed on 2/15/16 to your [redacted] account ending in [redacted].  We also show the following credits processed on 6/16/16 to your [redacted] ending in [redacted]: $109.99 for order number [redacted], $74.99 for order number [redacted] and $35.58 for order number [redacted].  Please allow five business days for the final credit of $39.99 for order number [redacted] to post to your [redacted] ending in [redacted].   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  As an extension of our apology, I am sending you a $30 Macy's gift card under separate cover.  You should receive the gift card within 5 business days from the date of this letter and you may use it on macys.com or at any Macy's store nationwide.  If I can be of further assistance, please feel free to contact me at ###-###-####.  My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.   Sincerely,   Tonie R. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com of Cincinnati

March 24, 2017   [redacted]  [redacted]   Re: Revdex.com - ID #[redacted]       Macy’s [redacted] ending in [redacted] (closed)       Macy’s...

account ending in [redacted] (lost/stolen)       Macy’s account ending in [redacted] (closed)   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration that you may have experienced regarding the fraud on your Macy’s account, and for the problems you encountered while attempting to resolve this matter.    Upon review, I found that on January 27, 2016, you disputed the charges on your Macy’s account.  At that time we reported your Macy’s account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued.  If a charge is determined fraud, any related fees will be removed.   On February 17, 2016; a return was processed to your account in error resulting in a Credit Balance Refund Check being sent to you.  On September 13, 2016, a sales adjustment was applied to your account in an attempt to correct this but unfortunately another error occurred.  However, I am pleased to convey that on March 15, 2017, we removed the $299.74 charge, and $213.43 in late fees and interest charges from your account.  As of today’s date your Macy’s account ending in [redacted] is closed with a zero balance, along with the Macy’s [redacted] account ending in [redacted].    In addition, on March 15, 2017, I confirmed that we cleared our internal records of any delinquency associated with this issue, and we requested that [redacted], [redacted], and [redacted] delete any record of this issue from your credit bureau report for all parties listed on the account.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request.    Thank you for bringing this matter to our attention.  There is no excuse for the service you received and I can only apologize on behalf of our organization.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Rhea B. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
 
July 14, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Store Account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your recent complaint...

filed with the Revdex.com regarding your Macy's Store Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
Please accept my gratitude for your service to our country.  I hope you understand just how much we appreciate our service members and veterans and the debt of gratitude that we owe them. 
 
I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account.  It is our policy not to remove any delinquency from your credit report, unless it occurred as a result of a billing or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Our records indicate we did not receive the minimum payment due for the billing statements for periods ending June 20, 2012, through January 20, 2013.  The Macy's account referenced above was charged off on January 20, 2013, due to non-payment.  We did not receive a payment until May 22, 2013, in the amount of $263.61, which paid your account in full. 
 
I have enclosed copies of the billing statements for the periods ending June 20, 2012, through January 20, 2013.  Additionally, a copy of the DSNB Credit Card Agreement is enclosed for your convenience.   Please know, as of the date of this letter, your Macy's Store account is closed with a zero balance and is reporting as a paid in full charge-off on your credit report. 
 
Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.  However, on June 4, 2014, we instructed the credit reporting agencies to update their records and report your account as 'customer disputes reporting'.
 
[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
 
Sincerely,
 
 
 
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures
 
cc:  Revdex.com
     Complaint ID: [redacted]

January 8, 2018                                      ...⇄     [redacted]...

[redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincere apology for any inconvenience this matter may have caused you.   I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy’s [redacted] account.  It is our policy not to remove any delinquency from our credit reporting unless it occurred as a result of a billing error.    The billing statement for the closing date October 25, 2017, had a $1,098.99 balance with a $36.72 minimum payment due by November 21, 2017.  When no payment was received by this date, your account was charged a $36.72 late fee and a $23.93 interest charge in accordance with the terms of the DSNB Credit Card Agreement.  The statement for the closing date November 24, 2017, had a $1,159.64 balance with a $109.37 minimum payment (including a $36.72 past due amount) due by December 21, 2017.  When no payments were received, your account continued to be charged late fees and interest, and was reported as thirty (30) days past due to the credit reporting agencies.    On December 31, 2017, during a conversation with our representative, we removed a $38.00 late fee as a courtesy to you when you made a $186.75 payment, bringing your account to a current status.  Enclosed are copies of your Macy’s [redacted] monthly billing statements for the periods ending October 25, 2017, through December 25, 2017, as reference.  As of the date of this letter, your account is closed with a $999.27 balance.    Our records indicate that you elected to enroll in account online service on October 18, 2017, which included receiving paperless monthly billing statements and letters.  This modification can only be done by the customer through their macys.com profile.  A confirmation of this action was sent to [redacted] and we have no record of returned email.  On December 21, 2017, you de-enrolled from paperless statements.    As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After review of the delinquency on your account, we found the information to be correct; therefore, I am unable to remove the delinquency from your credit report as you requested.    [redacted], thank you for bringing this matter to our attention and allowing me to respond. If I may be of further assistance, please call me at the telephone number listed below.   Sincerely,   Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed January 8, 2018   cc:  [redacted], Revdex.com

February 02, 2018[redacted]Dear [redacted]:I am writing in regards to the Revdex.com complaint ID# [redacted]. We do apologize for the inconvenience this has caused.I confirmed with credit that the account has been re-opened to cover the purchased furniture. I do apologize, because this is not your account I am unable to discuss the details. You can give my contact information to your daughter, Melissa and I will be happy to assist her with the account.I have been watching the sales check in question to make sure the authorization does not change before the delivery is completed on 2-10-18. As of today it is still authorized.I am truly sorry I am unable to accommodate your request to honor a full refund for the final piece being delivered on 2-10-18. Although, I did request discounts off each sales check giving your daughter a credit of $ 429.83 tax included for the inconvenience this has caused. Please allow up to 5 business days for the credit to post to the original form of payment. The credits will post separately $160.34, $84.53, $75.69 and $109.27. The final adjustment will post after the delivery on 2-10-18.Macy's finds this matter resolved.Sincerely,Macy's Executive Office ###-###-####

Dear [redacted]: We have received Complaint ID [redacted] for [redacted]. The customer used a gift card he threw away prior to his order cancelling. His new gift card has been reissued and delivered to the correct address on 01/28/2016. Further, he requested to receive additional compensation for the...

time he spent to resolve the issue, therefore, we have sent [redacted] an additional gift card in the amount of $10. This gift card is expected to arrive on or before 02/17/2016. Based on this, we consider this issue resolved and closed satisfactorily. Sincerely,Michele S.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] I had paid cash to the Macy's store. Those monies were never returned I never received any calls from anyone. My account was closed at my request after I had received the letters stating so and after speaking to Macy's reps I had to request it again due to not closing account. This is very tiring. Macy's made an error and now I have to pay [redacted] for it?

Thank You! They did and took care of it! I appreciate your help!

July 2, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s store account ending in [redacted]
       
Dear [redacted]:
 
I am in receipt of your most
recent complaint filed with the Revdex.com and forwarded to Macy's
Executive Office.  As a liaison in that
office, I was asked to review and respond on behalf of Department Stores
National Bank since I am familiar with the issue. 
 
I apologize for any ongoing
concerns you may have relative to your enrollment in the Credit Protection program,
but I want to assure you Macy’s does not participate in deceptive business
practices and we are in compliance with all laws.  We regret you feel you did not receive an
outstanding level of customer service when you contacted Macy’s Credit Customer
Service concerning this matter. 
 
Please note that the time to
file a dispute for the Credit Protection fees has already expired.  As stated in our Credit Card Agreement (provided
to you when the account was opened and an updated copy provided to you in your
September 2009 billing statement) and printed on back of each billing statement
from February 2010 to date, consumers have 60 days to dispute charges billed to
their Macy’s accounts.  However, as a
gesture of goodwill, a $1,483.73 refund was previously credited to your Macy’s
store account; in addition to the $143.77 credited on April 18, 2015.  As stated in our previous reply, the
$1,627.50 total credit represents the total amount of Credit Protection fees
that were charged to your Macy’s store account from June 18, 2008, through
March 18, 2015.  All Credit Protection
fees charged to your Macy’s account were clearly noted on the billing
statements. While we accommodated your previous request to refund the Credit
Protection fees to you, we must decline your request for any additional refunds
concerning this matter.
 
[redacted], thank you for
allowing me this additional opportunity to respond.  I realize this is not the response you had
hoped for and I am sorry to disappoint you. 
Please feel free to call me at the telephone number noted below if you
should have any additional questions.
 
Sincerely,
 
 
 
Carrie W.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted], Revdex.com

January 13, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
Ms. Breunig: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked to...

review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
due to receiving your macys.com order refunds in the form of gift cards. We
regret the delay in resolving this for you. Upon your request, I did submit the
necessary paperwork to transfer the gift card balance to your original form of
payment. The credit is for $127.48 for your order #[redacted]. This posted to
your Macy's account on January 4, 2016.
It
appears that your credits on Merchandise Only Certificates for $83.66 and
$35.84 for returned merchandise are currently pending credits to your Macy's
account. The total for these of $119.50 should post within a few days. As a
courtesy for the inconvenience a direct credit of $50.00 is being processed to
your Macy's account.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

Macys credit is managed by the Department Stores National Bank affiliated with [redacted] If I do not hear back from them with a list of all charges to my credit, I have received NOTHING, by next week and ALL OF MY QUESTIONS ANSWERED, I will have no choice but to file a law suit. apparently...

I am not alone either and I will be contacting the law firm that handled this litigation about my situation. they are showing that I have 2 accounts ending in [redacted] and [redacted]. Just wanted to follow upThank you [redacted]

Re: Complaint ID #[redacted]
 
Dear
Antjuan [redacted]: 
 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Bloomingdale's Executive Office, I was asked to review...

and
respond to your concerns. 
 
I
was sorry to hear that you feel Bloomingdale's has made an incorrect decision
to not issue credit for a package you claimed not receiving on
bloomingdales.com order number [redacted]. 
Upon receipt of your inquiry, I immediately performed a thorough review
of our records as they pertain to your packages.  Our records indicate a claim was filed and
has been denied by [redacted].  As such, we are
unable to issue credit or process a reship for the merchandise listed on the
order.
 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
Tonie R.
Bloomingdale's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

July 22, 2016   [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  Dear [redacted]: We are in receipt of your complaints mailed to...

Macy’s Executive Offices and filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I was asked to review and respond to your inquiries on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused. While I would have liked to speak with you personally about this matter, I was unable to reach you.   My research confirmed that your new card and the monthly billing statements were being sent to the physical address you provided on your credit application, [redacted], [redacted].  However, they were returned to us by the post office as undeliverable.  Your have since provided us the correct mailing address, as shown above.   As a courtesy to you, we have removed all interest charges and late fees.  These adjustments, along with your payment of $78.60, brought your account to a zero ($0.00) balance.  In addition, we have removed the delinquent payment history associated with this situation from our files and directed the credit bureaus to update their records as well.  Please allow the bureaus thirty (30) days to make the necessary changes.  This letter will also confirm that your account was closed on May 8, 2016.   [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below. Sincerely,  Michael J.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

July 1, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue.While I understand that you are inconvenienced by making a payment in store due to the long distance, there are many other ways to make a payment on your Macy’s account.  You may mail your payment to our payment processing center, which usually takes about seven (7) to ten (10) days to process.  You may also register your account and make a payment online through our website.  Many bank websites also offer free bill payment services as well.  You may also make a payment by phone; however, our Customer Service Department would need to be contacted in order to process this request.In regards to the mailing of your Macy’s credit card, as stated in my previous response, when you opened your Macy’s account on May 21, 2016, you provided the physical address of [redacted] as the mailing address on your account.  On May 26, 2016, a card was sent to this address, and we have no record of returned mail.  We would be happy to issue you a new card, however, you will need to contact our Customer Services Department. I am sorry for any inconvenience this situation may have caused you.  If I may be of assistance on another matter, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

I'm still waiting for a $23.98 credit.  As soon as this is applied to my account, I will be happy to close this complaint.  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you. I just wanted what was originally agreed upon. I appreciate it.
Regards,
[redacted]

October 06, 2017  [redacted]  Dear [redacted]:  Dear [redacted], We are in receipt of Revdex.com complaint number [redacted].  I have attempted to reach out to the customer via the phone number on the complaint which did...

not have a voicemail set up so a message could not be left with my direct phone number.  I did send an email which does have my direct contact information and have yet to receive a response.  I have requested for the gift cards to be transferred to her Macy's account and did advise of this information in the email that was sent.  Based on this information we consider this matter closed satisfactorily.  Thank you. Sincerely, Theresa S.Macy's Executive Office  Jill B.Sr. Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####