Macy's

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 21, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters...

as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

Dear [redacted]: We have received the complaint on behalf of [redacted], ID [redacted]. We have received no response, after trying to reach the customer via phone, regarding her experience using Macy's Money. Customer reported her Macy's Money expired while attempting to place an order over...

the phone with customer service.  We have sent her compensation for the expired Macy's Money in the form of a gift card in the amount of $30. This amount is equivalent to the amount of Macy's Money that expired. At this time, and based on the above, we consider this issue resolved. Sincerely,Michele S.Macy's Executive Office

February 9, 2018     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s Rebate   Dear [redacted]:   I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns. Please accept my sincere apology for any inconvenience and frustration you experienced regarding this matter.   I reviewed the macys.com Rebate Offers information and found that customers are limited to one (1) per household. I entered the tracking number that you provided, and confirmed that the number of products eligible for a rebate exceeded the limit on the offer. Therefore, I must respectfully decline your request to reimburse the $10.00 rebate amounts for each of the five (5) rebates you submitted.   I appreciate your taking the time to write and allowing me the opportunity to assist you. While I can understand your frustration, we must adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If you have any further questions or concerns, please contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Hi [redacted],I consider this case closed with Revdex.com as both Rachel and Carrie stated my account is closed and it will no longer generate a report and the credit bureaus were contacted. I’ve never had to file a complaint prior but appreciate Revdex.com’s services. I will now be an advocate for others affected by Macy’s and will direct them to Revdex.com along with my advice. Prior to closing I have one last statement to Macy’s representative. Thank you so much!!

January 16, 2018     [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your additional correspondence with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with your account, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  I received your phone message, but was not available to contact you during the limited time frames provided.       I apologize for any confusion regarding my previous response.  Your original letter, dated December 11, 2017, had asserted that you had contacted Macy’s to file a fraud claim prior to that date, and that we were not compliant with your request.  We did not receive any communication from you in regards to a fraud claim on this account prior to that date. We have received your paperwork, and a fraud investigation was opened up on your account on December 21, 2017.    When your inquiry was received it was promptly escalated for review by our Fraud Investigation department.  Your claim of unauthorized activity has been thoroughly investigated.  Based on the information provided to multiple departments of Macy’s Credit, as well as the information in the account history and notes, your account was not deemed as fraud, and will not be removed from your credit report.  The balance on your account as of the date of this letter is $1,401.15.    [redacted], we consider this matter closed.  Please contact me at the telephone number listed below if I may be of assistance with another topic.   Sincerely,   Kristi C[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

April 27, 2016[redacted]
[redacted]
[redacted]Re: Macy's Account Ending in [redacted] Complaint ID: [redacted]Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and...

respond to your concerns on behalf of Department Stores National Bank (DSNB).I apologize for the delay in our response regarding this matter, and I regret any inconvenience you may have experienced with your above referenced Macy's account. A review of the account shows a balance of $2,853.80 with a minimum payment of $215.00 due by April 18, 2015. We received payments totaling $2,853.80 on March 19, 2015, and on April 3, 2015.Per the DSNB Credit Card Agreement, which governs the terms of you Macy's account, if you have been paying less than the Total Now Due on your Revolving or Major Purchase account balance each month, and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received. Applying this billing policy to your Macy's account, interest charges in the amount of $28.15 were shown on your billing statement for the period ending April 18, 2015, with a payment of $28.15 due by May 18, 2015. This interest was charged between March 19, 2015, and the date (April 3, 2015) that your $2,853.80 payment posted to your Macy's account.We did not receive payment for the balance of $28.15, which resulted in late fees and interest charging to your account each month until the account charged off on December 25, 2015, with a balance of $303.96.We have removed the balance on the account to bring it to zero ($0.00). We will clear our internal records of any delinquency associated with this issue, and we will also instruct the three major credit reporting agencies to delete the late payment history for the months of June 2015 to the present. Kindly allow thirty (30) business days for the agencies to modify their records. This letter will serve as a confirmation of this request.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me.Sincerely, Nancy M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Monique did all she could to help me with my situation. I just wish more people at Macy's had her understanding. 
Regards,
[redacted]

We are in receipt of Complaint ID #[redacted] regarding the consumer's furniture purchase.  To resolve, we have submitted price  adjustments for the chair, sofa, and loveseat, as the purchase qualified for the sale price offered. The credit will post to the consumer's  original form of...

payment within 7-10 business days.  At this time, Macy's will consider this matter closed.     Thanks,   Macy's Executive Office

May 26, 2016[redacted]
[redacted]
[redacted]Re: [redacted] – Case #[redacted] Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your...

complaint filed with the [redacted] and the Revdex.com, which were forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We sincerely regret any frustration you may have experienced regarding the fees charged to your account and for the problems you encountered in trying to resolve this issue.According to the DSNB Credit Card Agreement, a late fee is added for each billing cycle we do not receive the Minimum Payment Due by the payment due date.  The fee will be $27.00; or $38.00 for any additional past due payment during the next six billing cycles after a past due payment occurred.Upon review, I found we sent billing statements to the address listed on your account, which matches the address on your complaint.  We do not have any record of returned mail on your account to indicate that the statements were returned to us undelivered.  We closed your account on November 27, 2015, per your request.  Also, on this same date, we removed a $27.00 late fee and $2.00 interest charge as a courtesy to you.  To clarify, if a balance is owed on an account, we will continue to send billing statements even though the account is closed.Additionally, interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type.  For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  Since no payment was received for the first billing period on your account, your account was impacted by this portion of the DSNB Credit Card Agreement.Applying this billing policy to your Macy’s account, the $2.00 interest charge that appeared on your December 22, 2015, billing statement included interest for the outstanding balance on your account between the bill date of November 20, 2015, and the date (November 27, 2015) that your $54.40 payment was applied to your account.  The minimum interest charge is $2.00.  That left a minimum payment due of $2.00 by January 18, 2016.When we did not receive a payment by this due date or the following month’s due dates, your account continued to be charged additional interest charges bringing the account to an $8.00 balance with an $8.00 minimum payment due by April 18, 2016.  Although the fees were properly charged, on March 23, 2016, we removed a total of $8.00 in accumulated interest charges as reflected on your April billing statement.  As of the date of this letter your account has a zero ($0.00) balance.  For reference, I am enclosing copies of your billing statements for the time period October 2015 through April 2016.Because the past due account balance consisted of only accrued fees, we cleared our internal records of any delinquency associated with this issue.  I confirmed that we did not report any delinquencies to the Credit reporting agencies as a result of this.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me at the number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]Enclosures / mailed May 26, 2016cc:  [redacted]       [redacted], Revdex.com

[redacted]   [redacted]
October 26, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com
Complaint #[redacted]
      Macy’s account ending in [redacted]
Dear
[redacted]...

[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
I am
aware you are attempting to improve your credit report by requesting that we
modify the payment history associated with the above referenced Macy’s
account.  It is our policy not to remove
any delinquency from your credit report, unless it occurred as a result of a
billing or bank error.  As a credit provider,
we are obligated to report the account accurately to the credit reporting
agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your
account, we found the information to be correct.  Our records indicate we did not receive
payments on the account for your June and July 2015 due dates.
Regarding
the new cards we sent out, although the cards were new, the Macy’s store
account number remained the same and would not have impacted your receiving the
monthly billing statements or making your monthly payments.
Unfortunately,
we are unable to accommodate your request to remove the delinquency from your
credit report.  However, on October 26,
2015, we instructed the credit reporting agencies to update their records and
report your account as 'customer disputes reporting'.
While
the decision we made may be disappointing, we must adhere to specific policies
and procedures to ensure we provide fair and consistent treatment to all of our
customers.  If I may be of assistance on
another matter, feel free to call me at the telephone number listed below. 
Sincerely,
Andrea H.
Macy's Executive Office
###-###-####
CC: [redacted] Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Please see attached documentation, requesting additional explanation/response. Thank you.
Regards,
[redacted]

April 3, 2018  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who was unhappy with Worry No More warranty he purchased from Macy’s. We contacted the customer and approved to cancel and refund the Worry No More plan he had purchased from Macy’s. Also, he...

accepted monetary settlement on his furniture to keep it the way it is. At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive OfficeGeeta C.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Hi. I recently had some trouble with my payments being declined. The reason they were being declined is due to two digits not being added to my account number. Similar to what a check would show at the bottom. I've never had trouble using my account without those extra two numbers until I set up...

payments with Macy's reps. After repeated failed attempts to make a payment, I contacted my bank. They informed me that it's possible I had to add a ** to the end of my account number. They are also willing to write a letter that I wasn't aware of this. I signed up for a macys card to improve my credit, not damage it. Because of these failed attempts and no one really trying to get to the bottom of why this was happening, Macys reported this to the credit bureaus and my credit dropped from good to poor because of macys reporting late payments and decreasing my credit limit. I called customer service and they treated me like a dog. It's like i'm not even a human being. How embarassing is this? This is completely not my fault and Macys is playing the victim here. If you review my credit history you will see that I have never been late on any of my payments for other creditors. Desired Outcome: I would like the negative items removed from my credit report or, I would like the opportunity to return my recently purchased merchandise that is not being used so that I can close my account. If macys wants to treat me like a dog, I have no problem going to other companies like Nordstrom. We can sever our ties and everyone will have peace. Please understand, that I am looking for a resolution. I've filed a Revdex.com complaint before and I have not heard back. I will not take no for answer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Dear [redacted],I would like to thank you for your time and concern regarding my issue. I received a letter from Macy’s Executive Office informing me that all the charges they tried to apply to my account were dropped. Thank you so much for helping me!Happy holidays, I wish you all the best!!!Sincerely,[redacted]

June 17, 2016 Dear [redacted]: We are writing in regards to complaint ID # [redacted]. I confirmed with our credit department that the correct return amount of $1628.46 was applied to the house account. When you requested to have the credit balance returned, you had additional charges on your account that were deducted. The remaining amount of $1406.24 was mailed by check. I am very sorry for the inconvenience this has caused. Macy's find this matter resolved and closed.  Sincerely, Macy's Executive Office ###-###-####

April 22, 2015[redacted]Re: Revdex.com ID #[redacted]       Macy’s [redacted] account ending in [redacted] (closed on October 4, 2015)Dear [redacted]:I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank.  I would like to extend my personal apology for any continued frustration or inconvenience this matter may have caused you.My research shows that our Fraud Specialists removed the full amount of the fraudulent purchase ($133.13) and any related fees ($71.31) on November 25, 2015; however, an error occurred and interest charges continued to accumulate.  I have removed the interest totaling $10.25 and as of the date of this letter your account has a zero balance.  I will follow up after the next statement cycle date to ensure no additional interest posts to the account.  You will see these adjustments on your next billing statement.  In addition, I have cleared our internal records of any delinquency associated with this issue, and verified no delinquencies were reported to credit reporting agencies.  [redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you for your prompt response and help with this frustrating matter!

June 03, 2016Dear [redacted]:  We are writing in regards to the Revdex.com compliant ID # [redacted]. We are truly sorry for the inconvenience you have experienced with Worry No More. We are informing you that Macy's Worry No More Coordinators will be contacting you within 7-14 business days to set up a...

full replacement of the [redacted] sofa. If you continue to have concerns or do not receive a call please contact ###-###-####. We will be happy to assist with your concerns.Macy's finds this issue resolved.  Sincerely,Macy's Executive Office###-###-####