Macy's

June 02, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your Revdex.com complaint.  As a representative of...

Macy's Executive
Office, I was asked to review and respond to your concerns. 
 
Upon
receipt of your concerns, I performed a thorough review of our records as they
pertain to gift card numbers [redacted], [redacted], and
[redacted].  It has been determined
that the gift cards you purchased from [redacted] were reported to Macy's as
having unauthorized purchases.  Without
an original proof of purchase for each gift card that was purchased, we are
unable to release the security hold that has been imposed on the cards.  For further information and/or resolution, we
suggest that you contact [redacted]. 
 
Thank
you for bringing this matter to our attention and allowing me the opportunity
to respond.  If I may be of further
assistance, please feel free to contact me at the telephone number listed
below.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com

[redacted]   [redacted]
April 4, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  I
had hoped to speak with you personally, but my attempts to reach you were
unsuccessful. 
According
to the Department Stores National Bank Credit Card Agreement, a late fee is
applied if the Minimum Payment Due is not received by the ''Payment Due Date''
shown on your statement.  The payment due
date on your account is the 21st of each month the account carries a
balance.  Interest is charged on the
outstanding balance of your Revolving account until the day you pay the full
balance owed.  For example, if you have
been paying only the minimum payments on your Revolving balance each month or
you missed a monthly payment and you then decide to pay your balance in full,
you will be charged interest on that balance from the first day of the billing
cycle until the date that your payment is received.  This interest charge will appear on your next
statement.  The minimum interest charge
is $2.00.
Upon
review, I found that your account had a $129.13 balance for the billing period
ending on October 25, 2015, with a $58.18 minimum payment due by November 21,
2015.  We received your payment for this
amount on November 23, 2015.  Since this
was after the due date, a $38.00 late fee and $2.55 interest charge were applied
on your November 24, 2015, billing statement. 
When no payment was received by December 21, 2015, another late fee and
interest charge were applied on December 25, 2015.  Copies of your billing statements from
September 2015 through March 2016 are enclosed for your convenience.
As a
gesture of our goodwill, we removed a total of $75.00 in late fees and the
$2.55 interest charge from November 24, 2015. 
The first late fee adjustment appeared on your January 25, 2016,
statement and the second late fee and interest charge adjustments appeared on
your February 23, 2016, statement.  As of
today’s date, your Macy’s account has a current status and a zero ($0.00)
balance.
Thank
you for bringing this matter to our attention and giving me the opportunity to
reply.  If I may be of additional
assistance, please do not hesitate to contact me. 
Sincerely,
 
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I am not satisfied with the responses given as the credit card states that I selected to go to Auto bill pay and this information is not true. I did however make a payment online and I looked for the indication of electronic bill pay as this has happened to me once before. However, I did not see any indication of electronic bill pay associated with online payment. As stated before, I would NEVER choose online statements as I get too many emails and things get lost in my inbox. I rely on the reminder of the bill as I am a veteran of the Iraq Freedom war and have sustained. I also stated that I was willing to pay what was owed, however, the company all owed this to go 6 months without a phone call or a mailing which resulted in an extra $300 in late fees as well as putting negative marks on my credit. As soon as I received a call from the collection agency I called and asked "what have they done to reach me?" he replied "You will have to call them and ask" which is exactly what I had done. When I called the company I was treated like a dead beat and a criminal which I did not appreciate and I was hung up on by several of their customer service representatives after being yelled at and scolded. That is deplorable behavior of a customer service representative. Furthermore, I have been given the run around and I am a veteran with PTSD so this situation has aggravated that even more. I have selflessly served my country and was discharged honorably after my service contract ended. I am an upstanding citizen and I have a fulltime federal position in the government as well as undertaking the stress of a Masters program. This is the only reason that sometimes my payments are a little late, but when I say a little, I am talking a few days, NOT 6 months! The fact that the company had hidden features in their online pay website that signed me up for electronic statements is NOT my fault, nor was I aware that that had occurred, therefore, there was nothing I could do to correct that! The fact that they were negligent in collecting the debt prior to ruining my credit, occurring $300 in late fees, and going to a collection agency is also NOT my problem! The fact that I contacted them ASAP after finding out there was a problem showed my willingness to correct the problem! However, the unprofessionalism their service reps displayed was deplorable! Not only are they not getting a dime from me if they are not willing to work with me, but I will NEVER spend another dime in their stores and bad reps travel faster than good reps do. As stated above, this has happened to me one other time and the company was willing to work with me as they understood how these things could happen. Their lack of compassion and lack of the willingness to work with me on something that was their fault more than mine shows the kind of company they are. I have even gone out of my way and raised my blood pressure trying to work with them and contact them and they aren't having it. They would rather hurt our veterans and lose the business than make things right! And that is NOT ok with me!Due to their lack of customer service, their lack of communication, ant the fact they want to hurt me for their failures to hold up their end of the bargain, I am standing my ground!! The are losing the money and the business! 
Regards,
[redacted] Seriously [redacted]-Off Former Customer

P.O. Box 8220 Mason, OH 45040February 7, 2018[redacted]RE: Revdex.com Complaint Number-[redacted]Macy's Account ending in [redacted] (closed)Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).Please accept my sincere apology for any frustration or inconvenience you may have experienced regarding the above-referenced Macy's account. Upon receipt of your correspondence, I reviewed your account and found that it was closed on October 19, 2017. The above-referenced Macy's account is an employee pre-pay account. Pre-pay accounts are only offered to active Macy's employees. When your employment with Macy's ended the account was automatically closed. Unfortunately, once an account is closed it cannot to be reopened. If you wish to open a new account, you can do so at any register in the store or by selecting the "Apply Now" link on our website.As a result of the account being closed, the payment of $50.00 that you attempted was not accepted and the transaction was successfully voided. Enclosed, please find the payment receipt, as well as confirmation of the void. If the payment of $50.00 was withdrawn from your bank account, it would be necessary for you to send us proof of this withdrawal so we can research the matter further. You can send this information to my attention at the address above.[redacted], thank you for bringing this matter to our attention and for giving me the opportunity to respond. If I may be of further assistance, please do not hesitate to contact me at the phone number below.Sincerely, Lisa B.Macy's Executive Office ###-###-#### Extension [redacted]Enclosuresce: [redacted]The Revdex.comThe Macy's card is issued by Department Stores National Bank

April 4, 2018[redacted]Re: Revdex.com Complaint ID [redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a liaison in...

Macy's Executive Office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I apologize for any inconvenience you experienced as a result of the matters outlined in your complaint.Our records show that you made a payment of $1,000.00 on March 14, 2018 by personal check. While your payment posted to the above-referenced Macy's account immediately, a temporary hold was placed on your payment tintil March 29, 2018, at which time your available credit was increased by the amount of your payment.A temporary hold of fifteen (15) days was placed on your check for the following reasons: (i) your account had a returned check less than three (3) months prior to the payment referenced in your letter, for a payment dated December 20, 2017, which was returned on January 2, 2018 due to insufficient funds, (ii) the bank account number was new in our system and was not used to make payment on the account historically, and (iii) the size of the payment as much larger than any other payments made to this account previously.Your billing statement with a statement Closing Date of February 21, 2018 had a balance of $1,205.96. As of the date of this letter, your account has a current balance of $159.63, with a Minimum Payment Due of $27.00. due by April 20.2018.Thank you for bringing these matters to our attention and giving me the opportunity to respond. I assure you your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office ###-###-#### Extension [redacted]cc: [redacted]The Revdex.com

April 24, 2018  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for any inconvenience you did experience with your order #...

[redacted]. We regret that a system failure did not apply your Plenti points to this order. Upon your request, I have adjusted the order for a credit of $53.89 to your [redacted] ending in [redacted]. Certainly, we would want you to have that benefit. Thank you for bringing this matter to our awareness and allowing me to address this for you. Please enjoy the fine [redacted] make-up. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Better Bureau

January 3, 2018   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s [redacted] account ending in [redacted] (open)...

        Macy’s store account ending in [redacted] (closed)   On behalf of Department Stores National Bank:   Contact Date With Customer:  December 29, 2017                                      ...⇄   Complaint Summary:  [redacted] claims that Macy’s closed his twelve (12) year Macy’s account without his consent.  He also informed us that his credit history began with this account, and that he has spent almost eight (8) hours on the phone in the last three weeks trying to resolve this issue.  [redacted] stated that he was misguided by some representatives who advised him that his issue was resolved, and others said that they were still working on it and once it’s resolved they will contact him.  [redacted] was disappointed that he had not heard back from our Credit Department, and is requesting that we reopen his account so he can retain his credit reporting history. Resolution:  I called [redacted] to inform him that his Macy's [redacted] is open, and that the 12.5 year credit history has been forwarded to this account from his original Macy's store account.  I explained to [redacted] that on November 14, 2017, his account was upgraded to an [redacted], and it can be used both at Macy’s and outside of Macy's if he would like.  I apologized that we are unable to reopen just the Macy's store account after the upgrade process was completed.  [redacted] requested a new Macy’s [redacted] card since he explained he shredded his card.  I sent him a new card, and advised that it will arrive in seven (7) to ten (10) business days.  [redacted] was satisfied with the resolution.     Alison G. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The store assistant manager called me and let me know she would speak to the Macy's workers I interacted, who that gave me a really difficult time. I am not sure if this happened yet. The assistant manager just called me yesterday, Feb. 8, 2017, afternoon to discuss what happened. I am hoping she speaks to the employees and gets everything cleared up. She was extremely apologetic for the employees' actions. Thank you very much. 
Warm Regards,
[redacted]

[redacted]   [redacted]   September 9, 2016     [redacted]   Re: Macy's [redacted] Account Ending in [redacted]     Complaint ID: [redacted]   Dear [redacted]:    I am in...

receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Please accept my personal apology for the problems you may have encountered in your attempts to resolve this issue in a timely manner.  Our Fraud Department reviewed the information previously provided by you and determined that the charges made to your account were made fraudulently.    These merchandise charges totaling $100.00, and the resulting late fees and interest charges totaling $282.52, have been removed from your account.  Your account now has a zero ($0.00) balance.  We have cleared our internal records of any delinquency associated with this issue and have instructed the credit reporting agencies to update their records and delete any history of delinquency from the time period of October 2015 to the present.  Please allow the agencies thirty (30) days to make the necessary corrections to update their files.  Our instructions to the credit reporting agencies are transmitted electronically; therefore, we are not able to provide you with a copy of our instructions, as you requested.  This letter will serve as confirmation of this request.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted]     The Revdex.com [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.

May 31, 2016  [redacted]Cincinnati Revdex.com1 E Fourth...

StSuite 600Cincinnati, OH 45202 Revdex.com Case #[redacted] Dear [redacted]  We are in receipt of Revdex.com Complaint #[redacted]. After numerous attempts by phone, we have not had any contact with the referenced customer. We have reviewed the complaint and have taken the following actions to resolve concerns as expressed. We processed a credit back to the original form of payment for the last wrong lipstick sent to [redacted].  Based on this, we consider the matter closed. Thank you. Sincerely,   Melissa U.Bloomingdale's Executive Office###-###-#### Extension [redacted] cc: Ms. [redacted] Cressman

[redacted]   [redacted]     April 17, 2017   [redacted] Peabody, MA  01960   Re:  Revdex.com Complaint - ID #[redacted]        Macy’s account ending in [redacted] (closed)...

  Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). We apologize for any inconvenience you may have experienced regarding the reporting of your Macy’s account.   Per the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account.  In addition, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    In review, I found that the billing statement for the period ending January 5, 2017, had a $48.72 balance, with a $27.00 minimum payment due by February 1, 2017.  When no payment was received by this date, your account was charged a $27.00 late fee and s $2.00 interest charge in accordance with the terms of the Agreement.  The billing statement for the period ending February 2, 2017, had a $77.72 balance with a $57.00 minimum payment (including a $27.00 past due amount) due by March 1, 2017.  When no payments were received, your account continued to be charged late fees and interest, and was reported as past due to the credit reporting agencies.    We received your payment of $116.72 on March 12, 2017, which brought your account to a current status however; the account was charged a $2.00 interest charge resulting in a $2.00 balance due by May 1, 2017.  Although my review found that all late fees and interest were correctly charged, on April 7, 2017, as a courtesy to you, I removed the remaining $2.00 interest charge resulting in a zero ($0.00) balance on the closed account.  Copies of your billing statements for the periods ending January 5, 2017, through April 4, 2017, are enclosed as reference.    Our records indicate you were receiving electronic billing notifications to [redacted], the email address on file, and that these notices were successfully sent on January 9, 2017, through April 10, 2017.  We have no record of returned email which suggests these notices were delivered.    As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Therefore, we are unable to accommodate your request to remove the delinquency from your credit report.  However, on April 7, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.  The account was closed at your request on March 13, 2017.  As of the date of this letter, your Macy's account is closed with a zero balance.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Should you have any questions or need additional assistance, please call me at the number listed below.   Sincerely,  Janice Doerter Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed April 17, 2017   cc:  [redacted], Revdex.com

October 14, 2015
[redacted]
c/o [redacted]
[redacted]
[redacted]
Re:  RevDex.com ID #[redacted]
       Macy’s store account ending in [redacted], Macy's
[redacted] account ending in [redacted]
Dear [redacted]: 
I am in receipt of your most
recent inquiry filed with the Revdex.com.  As I am familiar with this situation, I was
asked to review and respond on behalf of Department Stores National Bank.  I hoped to speak with you personally, but my
attempts to reach you were unsuccessful. 
However, I left a message for you on September 25, 2015, and look
forward to speaking with you. 
I was disappointed to read that you have still
not received the billing for your son’s Macy’s [redacted] and Macy’s
store accounts showing the return credits. 
Enclosed are copies of each billing statement showing the $50.75 adjustment
on his Macy’s store account ending in [redacted], and the $42.90 adjustment on his
Macy’s [redacted] account ending in [redacted]. 
As we have mentioned before, [redacted]
[redacted] has a Macy’s [redacted] credit card, and only one credit card is used
to make purchases both inside and outside of Macy’s.  Therefore, only one Macy’s [redacted]
credit card was mailed for [redacted], the sole account holder. 
[redacted], do not hesitate to
contact me if I may be of assistance in the future. 
Sincerely,
Ms. Randi P.
Macy’s Executive Office
###-###-#### Extension [redacted]
Enclosures
cc:  [redacted],
Revdex.com

Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted].[redacted] returned items and instead of a refund back to her original form of payment she received an In-store Gift Card. We have since apologized to [redacted] and had the funds from the Gift Card applied back to...

her original method of payment.Based on this we consider this issue resolved. Michele S. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
First of all, closing the account was a mistake.  Not due to fraudulent activity.  The managers and customer service reps all admitted that and it is in the notes.  Also, I am not confident that the issues reported to the credit bureau will indeed be deleted from my record.  I look forward to confirmation of that ACTUALLY happening.Finally, I will go over my documents, time spent attempting to resolve this matter, and any costs associated with Macy's negligence and send you a detailed breakdown of what I believe compensation should look like.  If I am not compensated for the time spent and my expenses and damages, I will be taking Macy's to small claims court.Please provide a contact and address of who that should be addressed to.  For example, the law offices of Macy's.  
Regards,
[redacted]

[redacted]  Dear [redacted]:  I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns. In reference to experience of non-receipt of gift with purchase, offered comparable item at no cost to customer. Web id#[redacted]1 sent to customer express shipping, customer given res# for reference. Customer accepted, apology given and issue considered to be resolved. Sincerely, Tara B.Macy's Executive Office###-###-#### Extension [redacted]

July 26, 2016[redacted]
[redacted]
[redacted]Re: Macy's [redacted] Account Ending in [redacted]    Complaint ID [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a liaison in Macy's Executive Office, I was asked to review and respond to your further concerns on behalf of Department Stores National Bank.Please accept my personal apology for any additional inconvenience you may have experienced regarding the above-referenced account and for the length of time taken to resolve this matter.  Your account was previously registered for online billing alerts only; however, we determined you were not receiving billing alerts.  Therefore, in mid-May 2016, I updated your account to receive paper billing.  The original paper billing statement shows your full Macy's [redacted] account number.  Unfortunately, as of July 12, 2016, you explained that you still had not received  a paper billing statement.  I understand you have been unable to make a payment because you do not have the full account number or a billing statement.  Therefore, I am sending a copy of your June and July 2016 billing statements under separate cover.You may send your check payment along with the bottom portion of your statement to the payment address shown on the payment slip.  Please note, late fees and interest charged in June and July 2016 have been removed.  As of the date of this correspondence, the current balance on the account is $4,980.15 with a $115.61 minimum payment due by August 1, 2016.  We have cleared our internal records of any delinquency associated with this issue and have instructed the credit reporting agencies update their records and delete any history of delinquency from the time period of June and July 2016.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.  As I explained in my previous correspondence, dated May 16, 2016, that we also instructed the credit reporting agencies to update their records and remove any history of delinquency on this account from August 2015 to May 2016.  We have no record of your account being sent to an attorney.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely,Nancy M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]    The Revdex.com

March 28, 2017   [redacted], [redacted]   Re:  [redacted] – Case #[redacted]        Revdex.com Complaint ID #[redacted]...

       Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaints you filed with the [redacted] and the Revdex.com which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   My research confirms that a purchase in the amount of $86.74 was charged to your account referenced above on December 23, 2016.  On January 22, 2017, you called our Customer Service department to dispute this purchase amount.  The representative you spoke with attempted to contact the merchant, [redacted]store, during your telephone call. Unfortunately, we were unable to reach an immediate resolution and the dispute was forwarded to the appropriate department.    On March 7, 2017, we received your receipt showing a credit for this purchase to support your dispute claim.  On March 13, 2017, the Billing Adjustments department reviewed your dispute; however, upon a second evaluation, we have deemed this as a valid dispute and credited your account in the amount of $86.74.  On March 23, 2017, we received a payment in the amount of $1,497.96.  As of the date of this letter, your account has a credit balance of $61.01, which can be used toward a future purchase.  If you prefer a credit refund check, please contact our Customer Service department at ###-###-#### and a representative will be happy to assist you.     [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely, Monique Moore Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted]       [redacted], Revdex.com       Manager, Billing Adjustments Department

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

May 2, 2016[redacted] 
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in 9330  Dear [redacted]:We are in receipt of your complaint filed with the Revdex.com and...

forwarded to Macy's Executive Office where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended in our recent telephone conversation.  Be assured that the service you described receiving is not typical of the level of customer service we strive to provide and we appreciate your bringing this matter to our attention.  My research found the following:• This situation was not reported to the credit bureaus.  • The credit refund check of $119.11 was sent to you in the mail.  You verified that you received it. • The telephone numbers to contact Macy’s about your account shown on your monthly billing statements are correct.  I called each one and confirmed that customers’ calls are routed to our credit department.  • Your account, ending in 9330, is open and available for your use, with a credit limit of $1,700.00.  [redacted], thank you for giving me the opportunity to respond.  If I may be of any additional assistance, feel free to contact me at the telephone number listed below.  Sincerely,Michael J.Macy's Executive Office ###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Good Afternoon, Below please find my responses to the above response provided by Macy's: 1)"Further research confirms that the Collections Department made attempts to contact you regarding your past due account with calls beginning on October 11, 2016.Specifically, our notes show that you received a call on December 12 2016, and during that call you made a payment to your account. "- In regards to the above comment, the phone call on 12/12/16 and subsequent payment in full made to Macy's over the phone was prompted by MYSELF contacting the customer service number. I did so after a visit into the Palm Beach Gardens location, where a sales attendant on the second floor in the home/bedding section informed me something was wrong with my card, and to contact customer service for further details.  In regards to the previous attempts to contact me, I never had received such calls, or voicemails. If they feel they have contacted me, then please provide me with a recording of such conversation. Additionally, and as mentioned before, the customer service representative who took my payment removed all late fees/penalties based on my good standing history of over 10 years with Macys. Additionally, and as mentioned before, when I asked if this had affected my credit, they stated this should not affect my credit based on my good standing history, and advised me to contact another department the following day to follow up. This conversation should also be recorded. As mentioned to the person who originally contacted me from Macy's, it was my understanding they have had my updated email for some period of time. The "[redacted]" was not used due to fraud/spam. If they are able to see that the email was successfully delivered, they should also be able to see if it was successfully opened by recipient.  In which case, they would see none of the emails sent were opened by myself.2) "I understand that you are attempting to improve your credit history, however; it is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error."This a response taken directly from communication I sent to Macy's corporate, prior to filing a complaint with the Revdex.com. My comment was that I was trying to MAINTAINmy good credit standing. Trying to distort what was originally stated, and defame my character in such a manner for purposes of this report is unethical on the part of Macy's. Thank you for your time.
Regards,
[redacted]