Macy's

1. This is the large gap in the couch where the floor can be seen. My husband is seated on the wedge, (left) me on the recliner.(right)2. This picture shows the back of the couch that doesn't match up. These are the same 2 pieces where the gap occurs in the seating.3. This picture shows...

that I can literally fit my arm between the 2 pieces.4. This picture shows how all the other seams match up perfectly.5. This picture shows my 3 yr old couch also purchased from Macy's where wedge and recliner match up perfectly.6.This is a picture of the couch in the room it was  before I returned it. As I said in my complaint, it fit perfectly and it was the perfect color but the  large gap was a product problem.7. Here is a picture of the certified mail receipt which was ignored by Macy's. I called them regarding this and they acted like they didn't know what I was talking about. Clearly mailed to Macy's address in Mason Oh.8. 3 copies attached to email. The original fax which was ignored by  Macy's. This was sent out 9/5/2017  and when I heard nothing from them I then sent the info by certified mail. All info was ignored as they knew nothing about it when I called. Fax cover sheet and fax receipt attached also. Thank you.9. This picture shows how the other backs due match up as opposed to the bad pieces.

Dear [redacted]: We have received Revdex.com Complaint ID [redacted] for [redacted]. [redacted] was concerned he had not received a $40 promotion on his qualified purchase. After further review, it has been discovered the $40 was deducted manually from his latest order. Further, [redacted]...

[redacted] requests to have an additional accommodation and we have since sent him a Promotion Code via email to be used on a future order. Based on the above, we consider this issue resolved. Michele S.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

April 13, 2016
[redacted]
Marketplace Resource
Consultant
Cincinnati RevDex.com
re: Revdex.com
Complaint ID: #[redacted]
Dear
[redacted]: 
I am
aware of the additional concerns for this issue raised by the customer. I find
it unremarkable that she is not satisfied at anything less than agreement to
all of her demands.
It
is with real reluctance that Macy's takes the step of blocking a customer from
further credits or accommodations. [redacted] was informed of this
after an exhaustive review of her orders. Macy's will not continue to
accommodate the excessive demands from this customer. I only issued one credit
as a point of integrity that the non-receipt was documented by others.
[redacted] is certainly free to place a dispute with her bank, if she finds that
appropriate. On behalf of Macy's Executive Office, I respectfully request
closing this Revdex.com complaint entirely.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The superior that I spoke with was completely understanding of the situation and said that this was an opportunity for a training session with employees from the company to teach them about when this situation comes up again. Excellent conversation with the resolution person that I spoke with. I was very pleased with their response. Thank you very much.
Regards,
[redacted]

[redacted]   [redacted]     March 20, 2017   [redacted]...

[redacted]                                   ...⇄ [redacted]   Re:  Revdex.com complaint # [redacted]         Account ending in [redacted]   On behalf of Department Stores National Bank:                                     �...⇄   Contact Date(s) With Customer:  March 13, 2017 & March 16, 2017   Complaint Summary:  [redacted] is requesting that the fraudulent charges that have been disputed in December 2016, be taken off of his account.   Resolution:  I have partnered with our Fraud Claims Department and have confirmed that the fraudulent charges have been written off in the amount of $6,720.59 and that a clearing letter was sent February 28, 2017. It has been confirmed that all delinquencies for the account have been removed as well as a total of $113.03 in interest charges.   I have spoken to [redacted] over the phone on March 13, 2017, and March 16, 2017 to confirm the actions taken on the account.  I have also advised him that a Credit Balance Refund Check in the amount of $5, 265.27, for the payment he made on the account, has been requested for mail out and that it will take seven (7) to ten (10) business days for him to receive. [redacted] is pleased with this outcome, this resolves his issue.       Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

February 19, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth St.Suite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
Ms. Geers: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

September 18, 2017   [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted] (closed), [redacted] (open)   Dear [redacted]:   We are in...

receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in that office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any concern this situation may have caused.    Our Fraud Department concluded their investigation and all charges and any associated fees due to the fraudulent activity have been removed. The new account, ending in [redacted], has a zero ($0.00) balance. A letter was recently sent to you, dated September 12, 2017, confirming their findings and actions. A copy of that letter is enclosed. Your account was not reported as having a delinquent payment history. The credit reporting agencies were instructed to update their records and show that your dispute has been resolved. This letter will serve as confirmation of that request.   [redacted], thank you for allowing me to respond. Feel free to call me at the telephone number noted below if you need assistance on another matter.    Sincerely,     Michael J[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:  [redacted], Revdex.com

[redacted]   [redacted]
 
 
 
 
September 9, 2015
 
 
[redacted]
 
Re:  Revdex.com ID [redacted]
 
Dear [redacted]: ...


 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns.
 
I
apologize that the gift cards given to you by your mother had a security hold
placed on them.  To ensure that the value
of your gift cards was not compromised, we have issued new gift cards to be
sent to you under reservation #[redacted]. 
These replacement gift cards were mailed on September 9, 2015 and should
be delivered to you via the US Postal Service within 10 business days. 
 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

May 31, 2016  [redacted]Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted] Dear [redacted]:We are in receipt of your complaint filed with the Revdex.com...

and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation may have caused.  I would have liked to speak with you personally about this matter, but my attempts to reach you were unsuccessful.  My review confirmed that the return credit of $212.75 for your macys.com order was applied to your Macy’s [redacted] account on April 24, 2016.  This was shown on your billing statement for the period ending May 20, 2016.  [redacted], we appreciate this opportunity to respond.  If you have a question concerning another matter, feel free to call me at the telephone number noted below.Sincerely, Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com Complaint ID [redacted].  We have resolved all matters as expressed in the complaints. Based on this, we consider this matter closed satisfactorily.Thank you.

October 25, 2017[redacted]Dear [redacted]:  I am writing in regards to customer complaint ID[redacted]. I spoke to the customer and advised she has received all credits due. She will be receiving a credit of $27.00 in check form for the overpayment made to her account. This was caused by the credits for the original delivery fee of $192.00 and the return fee she was charged in the amount of $192.18. Both issued the credit with tax on 10-10-17. I advised her she would see the credits on her November statement.Macy's finds this matter closed. Sincerely,Macy's Executive Office###-###-####

June 7, 2017     [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macys account ending in [redacted]   Dear [redacted]:    I am in receipt of your most recent complaint response filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative of this office, and because I am familiar with your file, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank (DSNB).  Please be assured that the Bank is in compliance with all applicable credit laws and does not participate in fraudulent credit practices of any kind.   As noted in my previous response, our records show that we made numerous attempts to contact you by telephone starting on March 28, 2017, through May 12, 2017, and that we left a message on April 3, 2017.  When our attempts to reach you by telephone failed, we sent you a letter dated May 15, 2017, advising you of the past due status on your account.    When our customers elect to receive electronic statement alerts and to manage their account online (as you did on September 11, 2015), we stop sending paper statements.  Your statement alerts were successfully sent to [redacted], as you directed, starting September 24, 2015.  I verified that the electronic billing statements for February through May 2017 were successfully sent.  As of the date of this letter, your account is receiving electronic statement alerts and you are enrolled for managing your account online.    [redacted], our position on this matter has not changed.  If I may be of assistance in another matter, please call me at the telephone number listed below.   Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  First thing of all, no where does it state that gc cannot be purchased from 3rd party that are NOT Authorized from bloomingdales. There is no written verbage as well on the giftcards itself. There has to be written documentation that the consumer can visibly see so the purchaser knows whats the legalities of purchasing a giftcardStating that [redacted] or any third party is unauthorized to sell bloomingdales giftcard with no documentation should not be the consumers fault but the business themselves. Also it was actually bloomingdales that told me to discard the old giftcardsMy view on this whole ordeal is that bloomingdales is a company that does not care about its customers. They are deceitful and deceiving. I never spoke with this [redacted]. I spoke with Colette. And she was suppose to still call back but of course they never do.
Regards,
[redacted]

March 24, 2016 
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint ID #[redacted] 
      Macy’s gift card
Dear [redacted]:
I am in receipt of
your additional complaint that was filed with the Revdex.com and
forwarded to Macy’s Executive Office.  I previously
responded; therefore, I was asked to review and respond to your additional
concerns on behalf of Department Stores National Bank. 
Our position in this
situation, as outlined to you in our response of January 11, 2016, has not
changed.  We are unable to replace your gift card. 
  
[redacted], thank you
again for contacting Macy’s. 
Sincerely,
Michael J.
Macy’s Executive
Office
###-###-####
Extension [redacted]
cc: [redacted], Revdex.com

[redacted]   [redacted]
  May 23, 2017     [redacted]  [redacted]   Re:    Revdex.com Complaint ID #[redacted]          Macy’s store account ending...

in [redacted] (closed)   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We regret any frustration that may have been caused regarding the late fees charged to your above referenced Macy's account.   According to the terms of the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account.    My research found that all monthly statements were mailed to you at the address you provided as your billing address.  There is no record of returned mail, which suggests that you received the monthly billing statements for this account.    Our records show that your billing statement for the period ending December 25, 2016, had a $78.78 balance with a $27.00 minimum payment due by January 21, 2017.  When no payment was received by this date, a $27.00 late fee was charged.  Your billing statement for the period ending January 25, 2017, had a $105.78 balance with a $56.00 minimum payment due by February 21, 2017.    On February 2, 2017, an associate assisted you in creating a profile on macys.com. You did not have your account number; therefore, a new card was sent at your request and the associate advised that you would need to add it to your account online to set up auto payments.  We received your $56.00 phone payment on February 6, 2017. As a courtesy to you, a credit for a $27.00 late fee was posted to your account during your telephone conversation with a representative.    When we did not receive payments on your account for your March 21, 2017, and April 21, 2017, billing cycles, late fees and interest charges were applied to your account.  On May 12, 2017, we received your payment of $90.56 and the account was closed, at your request, while speaking with an associate.  The fees were properly charged; therefore, I must decline your request to remove any additional late fees.  As of the date of this letter, your Macy's account has a zero ($0.00) balance.  Enclosed are copies of your statements for period ending December 25, 2016, through April 24, 2017, for your review.   With regard to your concern about the use of overseas representatives, on a limited basis, we rely on outside sources, which may have overseas operations for call center support.  These vendors help us deliver a high level of efficient, telephone based, service for our customers.  We regret that you had difficulty communicating with the associates you spoke with.  If you experience communication issues in the future, you can request to be transferred to an agent in the United States.      Please be assured that Macy’s does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.    [redacted], we are sorry for disappointing you in this matter, but we must adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed May 23, 2017   cc:   [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
"
The Macy's corporate  representative states that the items purchased online with my gift cards were "shipped to your home address". This is not correct. According to the attached receipts provided to me by my local Macy's store, purchases were made with my gift cards and shipped to two parties unknown to me: 1. [redacted]. Phone ###-###-####.  2. [redacted]. Phone ###-###-####.  The facts of my card misuse are well known to the Macy's Electronic Gift Card Department, found inthe process of an earlier review of my claim. I suggest that the Macy representative handling this Revdex.com dispute actually do some research on the use of my gift cards, rather than fabricating facts to suit her purposes without checking. Perhaps she could contact the parties who used my cards for these purchases and inquire as to how they came into possession of my card numbers. I suspect that someone inside the Macy's organization made my card numbers numbers available and that I am not the only customer defrauded.
Regards,
[redacted]

[redacted]   [redacted]
January
14, 2016 
[redacted] 
[redacted] 
[redacted] 
Re:
Revdex.com complaint ID [redacted] ...


        Macy’s store account ending in [redacted] 
Dear
[redacted]: 
We are
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office, where as a liaison, I was asked to review
and respond to your inquiry on behalf of Department Stores National Bank.  I had hoped to discuss this matter with you
personally, but unfortunately, I was unable to reach you.  Please accept my apology for any concern this
situation may have caused. 
I
was pleased to learn that on January 13, 2016, you spoke with Ms. Teresa M.,
a liaison in our macys.com Executive Offices. 
She confirmed that she has processed a request to mail directly to you a
check for the value of the gift card, $104.80, rather than apply it as a credit
to your closed Macy’s account.  Please
allow 10 to 15 business days to receive it. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, feel free to call me at the telephone number listed
below.
Sincerely,
Michael
J.
Macy's
Executive Office 
###-###-####
Extension [redacted] 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have made payments, the last that is due end of Sept, cleared and I should not have had any interest charges accrued on my account. I cannot be over the spending limit, because use of this card has not been active in almost one year. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I only owe 350

September 04, 2015
 
 
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the Better Business...

Bureau. As
a representative of Macy's Executive Office, I was asked to review and respond
to your concerns. Thank you for your courtesy when we spoke on September 1,
2015.
 
On
behalf of Macy's, please accept my apology for any inconvenience you
experienced because of the delay for your refund for the returned luggage. The
refund credit for $293.95 has been issued and you should be able to view this
on your [redacted] card within 7 days.
 
[redacted], thank you for bringing this matter to our awareness and giving me the
opportunity to respond. In respect and consideration a $50.00 Macy's gift card
is being sent to you. If I can be of further assistance, please do not hesitate
to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], Cincinnati Revdex.com