Macy's

The customer service representative at Macys.com supplied me with the information regarding my purchase prior to placing my order and advised me that my 20% employee discount would apply to this purchase.  Had this information been relayed correctly, I would not have made the purchase.  I ask that in good faith Macys honor the discount that was given to me prior to my purchase. [redacted]

July 17, 2015
 
 
[redacted]
[redacted]
[redacted], **  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in 9932 ...


       
Dear [redacted]:
 
Thank you for the kind
courtesy you extended to me during our recent telephone conversation.  As I mentioned, I am in receipt of your complaint
you filed with the Revdex.com that was forwarded to Macy’s
Executive Office for review.  As a liaison
in that office, I was asked to respond to your concerns on behalf of Department
Stores National Bank.  Please accept my
sincere apology for any disappointment you and your partner may have
experienced regarding your shopping experiences at Macy’s [redacted]
location.
  
As we discussed, Macy’s is a
company committed to outstanding customer service, and our goal is to have
professional and courteous sales associates available within every store so
that all of our customers can have a wonderful shopping experience. Be assured
that we do not condone or tolerate rude or insensitive behavior of any kind,
because we promote respect for all of our customers.  While it is disheartening to hear that we did
not meet your expectations, your feedback is very important to us as it assists
us in truly understanding our customers' experiences and directs our attention
to areas in which we can improve our service quality.  Therefore, I have forwarded a copy of your
letter to the district executive for the [redacted] Macy’s store for her
review.
 
I am also sorry for any
miscommunication that may have occurred regarding the use of the coupon and I
am forwarding a copy of your complaint to our marketing department for their
review.  I can assure that it would never
be our intent to be misleading in regards to how a coupon can be used and am
very sorry if you feel differently.
 
[redacted], thank you again,
for bringing this matter to our attention and for giving me the opportunity to
respond.  I know you have been a good
customer of longstanding as well as a valued Macy’s account holder; therefore, I
appreciated your frank feedback and for sharing your concerns with me in such
an articulate manner.  As a gesture of
goodwill and in the sincere hope you will shop with us again soon, I have
enclosed a $50.00 Macy’s Gift Card for you to use on a future shopping
trip.  If I may be of any further
assistance, please do not hesitate to contact me directly at the telephone
number listed below, as I would be delighted to speak with you again.
 
Sincerely,
 
 
 
Carrie W.
Macy’s Executive Liaison
###-###-#### Extension
[redacted]
 
Enclosure / mailed July 17, 2015
 
cc:   Tina
Geers, Revdex.com
        District
Vice President, Macy’s [redacted]
        Macy’s Marketing Department

May 6, 2016[redacted]
[redacted]
[redacted]Re: Macy's Account Ending in [redacted]    Complaint ID: [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive...

Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).A review of your above referenced account shows it charged off on February 23, 2016, with a balance of $1,303.82, and was assigned to an outside collection agency.  Please know DSNB takes the security and privacy of our customers seriously and follows all applicable laws regarding disclosure of information in collection attempts.  It is unclear from your correspondence what telephone number was contacted; however, we have noted the account in accordance with your request for no further contact and to not make any further collection attempts. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely,Nancy M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]    The Revdex.com

April 08, 2016
[redacted]
re: Revdex.com
Complaint ID: #  [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office,...

I was asked to review and respond
to your concerns. Unfortunately, I was unable to reach you at the telephone
number provided.
Please
accept my sincere apology for any inconvenience you experienced as a result of
the cancellation of your order # [redacted]. Certainly, you should have the
shirts at the original price of your order and no fees for shipping. If you
wish to order and provide the order number to me for price adjustment, that
will be fine. You may contact at the phone number listed below to place the
order, if you want to. Please be aware I am unsure of my schedule for next
week.
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

Hi there, I've been waiting over a MONTH to get my cards.  Not only had I not received the cards with the correct name until Thursday the 1st, but my current card was deactivated.  Thursday's mail brought THREE separate cards with the correct last name but even Macy's 800 customer rep...

couldn't tell me which card is correct so now a FOURTH card is on the way.When shopping at Macy's the last weekend of September, several customers were upset that their cards weren't pulling up coupons and that their autopay wasn't working as expected.  I checked my account and it also showed past due when my account is on autopay for months.  Macy's recently converted to a new bank and it seems that they are passing on the blame to their customers for autopay not processing timely. Just received a letter from Macy's today explaining that they are processing the payment.  If the payment was "past due" wouldn't they process on the next business day which is Friday Oct 2nd? Why wait until the 6th? The letter is also sent from their collections department.I want Macy's to review my account, confirm that my account is indeed on autopay, apologize for blaming me, the CUSTOMER, for their bank not picking up the autopay (no notice sent of bank change, found out at Macy's store), send a letter confirming that my near perfect credit is not going to get a hit because of Macy's incompetency and assure that the account is updated.  I also want a WORKING MACY'S CARD with the name [redacted] (my true legal name) on it.

[redacted]   [redacted]
December 14, 2015
[redacted]...

[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB). 
I apologize for any inconvenience you may have experienced.
Per
the DSNB Credit Card Agreement, if you have been paying less than the New
Balance on your Revolving account balance each month and you then decide to pay
your balance in full, you will be charged interest charges on that balance from
the first day of the billing cycle until the date that your payment is
received.  The minimum interest charge is
$2.00.  This interest charge is for the
money loaned to you during that period, and will appear on the next month's
billing statement. 
My
review of this matter found that all interest was correctly charged in
accordance with the Credit Card Agreement. 
Our records indicate that you when you contacted us on December 8, 2015,
as a courtesy to you, our Customer Service Associate removed $4.00 in interest
charges from your account.  This resulted
in a $2.00 credit balance on the account for which we requested a Credit
Balance Refund check be sent to you under separate cover.  Please allow seven to ten business days to
receive the check.  Your account was
closed per your request on December 8, 2015.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please call me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

[redacted]   [redacted]   May 12, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy's account ending in [redacted]   Dear [redacted]:...

  I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Upon review, I found that the Macy’s account was originally opened on April 2, 2017.  Our records indicate that on May 3, 2017, you reported that you did not open the account. With respect to the fraud alert you referenced placing on your credit report, you would need to contact the credit reporting agencies directly to inquire when it was placed on your credit report.  To clarify, when processing an application, we will call the specified number indicated on a consumer’s credit report containing a fraud alert before extending credit.   After receiving this complaint from you, I requested that our Fraud Department review this account.  I am pleased to share that on May 8, 2017, they determined that the Macy’s account was fraudulently opened in your name.  Please allow up to three months for the fraud write-off process to be completed.  At that time, a request will be sent to [redacted], [redacted] and [redacted] to delete this account from your credit report.  You will also receive a letter from the Fraud Department under separate cover confirming this information.  Until then, this letter will serve as confirmation of this request.   Thank you for [redacted]ging this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
February 29, 2016
[redacted]
Re: Macy's Account Ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's Account ending in [redacted].  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I regret that you are not satisfied with our response letter dated February 16, 2016.  As was explained in that correspondence, our Fraud Department has not been able to complete an investigation into your account because the information you sent was incomplete.  If you believe the purchases made on March 4, 2013, were fraudulently charged, we will need a completed Statement of Fraud in order to investigate your claim.  A copy of the Statement of Fraud document was included with the previous correspondence.  It was requested that you complete the form and return it to Ms. Diane Manny within thirty (30) days of the date of her letter.  I have enclosed another copy for you as a courtesy. 
[redacted], if I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosure
cc: [redacted]
    The Revdex.com
This is an attempt to collect a debt and any information obtained will be used for that purpose.
Complaint ID  [redacted]

[redacted],We received the complaint for Todd Resnik regarding ID [redacted]. The customer stated they have been inconvenienced with the merchandise delay of their furniture order. We advised of the current expectant arrival date and will contact to schedule delivery once available.Macy's Executive Office

May 15, 2017[redacted]Re: Revdex.com Complaint ID #[redacted] Macy’s Reservation #[redacted]Dear [redacted]:Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response. As I am familiar with your concerns, and on behalf of Department Stores National Bank, I was asked to further address this issue. After further research of the items you ordered it appears that due to the multiple shipments, and one item being on back order, the system accidentally processed two preauthorization holds on March 3, 2017. Please accept my apologies for this system error. I am happy to learn that your bank has confirmed all authorization holds by Macy’s have been released, and that you were never charged $57.25 for the portion of your order that was cancelled. [redacted], thank you for allowing me the opportunity to further clarify this situation for you. Please contact me at the number below if you need assistance on another topic. Sincerely,Alison G.Macy’s Executive Office###-###-#### Extension 73376cc: [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted] After speaking to the customer we agreed on the amount that was still owed and I have processed the credit. We do need to allow the 3-5 business days to post to her account. Based on this information we are considering this matter...

closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

February 8, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to...

Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.    Macy’s wants you to be completely satisfied with your purchase but understands that sometimes an item needs to be returned.  We will accept merchandise for return or exchange as long as your item(s) is in saleable condition within 1 year of purchase.  You will receive a complete refund in the original form of payment if you provide us with either your original receipt, the credit card you used to purchase the item(s), or your return label or packing slip.  Other conditions apply and are included on signs throughout the store and on-line at macys.com.  All returns are subject to approval and validation.  For retailers, return policies change from time to time and unfortunately, we are unable to send notifications to customers.  At all times, you can find our current return policy online at www.macys.com, at the registers, and posted in specific departments throughout the store.  All returns are subject to our validation and approval process.   I was disappointed to read about your experience with the sales associate you mentioned in your complaint.  As a company committed to outstanding service, I assure you that we do not condone or tolerate rude behavior.  I forwarded your concerns to the Store Manager so that they may address this matter directly.  Please accept my apology for any inconvenience or frustration this matter may have caused you.   I am happy you were able to return the dress and obtain a store credit to purchase something you are able to enjoy.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely,   Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Store Manager, [redacted] location

I recently filed a complaint regarding misplaced funds from a return. That has now been fixed but no one bothered to correct the interest charges or past due fees as a result of Macy's not properly allocating the funds back to the credit card properly. The past due account, which should not have any...

balance on it, also resulted in a reduced credit limit - this also needs to be corrected. There is still a balance of $86.31 on the card - there should not be any fees or charges on the card at all since the return should have resulted in a zero balance & if Macy's had returned it correctly this wouldn't be an issue.

[redacted]   [redacted]
December 21, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank (DSNB). 
I attempted to reach you on December 14th and 16th
2015; however, I was unsuccessful.
I
welcome the opportunity to better address your concerns; however, there are
additional details needed to determine what billing information you are referring
to in your complaint.  Please contact me
at the telephone number below in order to resolve this matter.
[redacted], your continued loyalty is important to us and we are sorry we have
disappointed you.  I hope this won't keep
you from shopping with us in the future.
Sincerely,
Randi P.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Dear
[redacted]: 
I am
in receipt of your response forwarded to us by the Revdex.com. I
did locate an error that occurred regarding the rate of tax you were credited
back at. This is where the difference of $8.00 was found. I have processed an
adjustment in the amount of $8.00 that will post to your account within the
next 7 - 10 business days.
I
understand you feel you were not compensated for your time. Unfortunately, as
we have processed a full refund to you, we cannot process any additional
refunds to you. However, if you decide to make a furniture or bedding purchase
at Macy's, I'll be happy to offer you 10% off of your next order.
Sincerely,
Jennifer C.
Macy's Executive Office
###-###-#### Extension 32387

October 10, 2016  [redacted] Re:  Revdex.com Complaint ID #[redacted]       Macy’s store account ending in [redacted] Dear [redacted]: I am in receipt of the complaint you filed with...

the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.   Applying this billing policy to your account, the $2.00 interest charge that appeared on the billing statement for the period ending September 4, 2016, included interest for the funds loaned to you between the last bill date of August 5, 2016, and the date (August 30, 2016) that the $4.52 return credit was applied to your account.  As a courtesy to you, the $2.00 interest charge was removed on October 5, 2016.  Due to a revolving balance between September 4, 2016, and October 6, 2016, another $2.00 minimum interest was charged and has been removed.  The account has a zero ($0.00) balance as of October 7, 2016.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me. Sincerely,  Monique M.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  On two credit reports [redacted] and [redacted] Macy's charge off is appearing for $325 dollars, date opened December 2007, first reported to credit bureaus November 2008, date of status May 2011, partial account number 4363-6816. this is not my account since 1998, I have been reporting my name to police department as a victim of fraud, someone purchased a car in my name, someone filed two years of income taxes in my name I am blind, I have been blind all my life, I had a stroke several years ago, I am in a wheel chair, I have medical records to prove this, I receive social security disability from social security administration for the blind all my life, I am 66 years old senior citizen with several medical conditions, heart disease, high blood pressure, blind, in a wheel chair, I dont need these problems, I have been having several fraud problems since 1998, several accounts have been opened in my name.  Macys account is another account to add to the list, I lefted another message for Janice D. today at ###-###-#### ext [redacted] I will keep a running log of everytime I telephone janice doerter, my sister are considered my eyes, my sister types and does everything for me, my sister is my power of attorney.  My am a widom my husband recently died I dont need these problems this Macys account is worrying me and stressing me out so much, I was recently in the hospital, I was just released yesterday.  I will be so glad when this Macys fraud is over I dont need this in my life any longer, this is a fraudulent account.  This $325 dollars appearing on my two credit reports [redacted] and [redacted], I dont need Macy's HARASSING ME WORRYING ME RIGHT NOW, I have been waiting for [redacted] Office of the [redacted] to reply to my complaint and also waiting on [redacted] to reply and the [redacted].  No I am not satisifed with Macy's accusing me of having a $325 dollar account that does not belong to me, why is Macy harassing me consistently for a account that does not belong to me.  
Regards,
[redacted]

[redacted]   [redacted]   February 9, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of your Better Business...

Bureau complaint forwarded to Macy's Executive Office.  As a representative of this office, I was asked to review and respond to your concerns.   I was disappointed to learn of the problems you encountered while shopping at the [redacted] counter in our [redacted] store, and that you did not receive a call back from the message you described leaving on our systems.  I truly apologize.       Please be assured that the service you described receiving from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate you bringing this matter to our attention.  Macy’s goal is to provide outstanding service by having associates that are professional, knowledgeable and courteous available within every department to ensure our customers have positive and rewarding experiences.  Although we do not like to hear that we did not meet your expectations, your feedback is critical as it assists us in understanding our customer’s experiences and direct our attention to areas in which we can improve our service quality.  As such, I have forwarded a copy of your complaint, as well as my response, to the Store Manager to address your concerns further.    [redacted], while I am unable to reimburse you for merchandise that was not purchased at Macy's, as a gesture of our goodwill, I have enclosed $25.00 in Macy's Money that can be used towards a future purchase at any of our Macy's stores.  Thank you for bringing this matter to our attention and giving me the opportunity to respond. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If I may be of additional assistance, please contact me at the number listed below.   Sincerely,     Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed February 9, 2017   cc:  [redacted], Revdex.com        Store Manager, [redacted]

February 23, 2016[redacted]Dear [redacted]: I am in receipt of your complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. While I have been unable to speak to you directly, I...

have, however, investigated your concerns. I would like to apologize for the delay in getting your gift card. I have sent a gift card in the amount of $37.52 to you under separate cover. You should receive the gift card within 3 business days. Based on the above, we have responded to all concerns and consider this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

September 26, 2016 [redacted] Re: Revdex.com Complaint ID #[redacted] Macy’s account ending in [redacted]  Dear [redacted]:I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's...

Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.After reviewing your account, I see that the payment received in the amount of $979.64, on December 2, 2015, was misapplied in error. I do apologize for the delay in applying this payment in a timely fashion. I am happy to inform you that on September 14, 2016, the error has been corrected, and we have processed the payment to your account. In addition, I have removed a total of $222.47 of interest charged to the account. Regrettably, we are unable to accommodate your request for $734.94 as compensation. Please be assured that we do not compensate for these matters. As of September 20, 2016, you have a credit balance of $365.98. I have also requested a refund check be issued to you. Please allow seven to ten (7-10) business days to receive the check under separate cover. [redacted], we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our business relationship. In the interest of customer service, I hope you will accept the enclosed $50.00 gift card that can be used at any Macy's store or online at macys.com. Please do not hesitate to contact me at the telephone number listed below if I may be of further assistance.Sincerely,Tyeisha B.Macy’s Executive Office ###-###-#### Extension [redacted]     Enclosure / mailed September 26, 2016cc: [redacted], Revdex.com