Macy's

June 17, 2016 [redacted]  
[redacted]  
[redacted]  Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in 1507         Macy’s store account ending in [redacted] (closed)  Dear [redacted]: We are in receipt of your additional concerns regarding your Revdex.com complaint and forwarded to Macy’s Executive Office.  I previously responded, therefore, I was asked to respond again on behalf of Department Stores National Bank.  Our position in this situation has not changed.  I regret that you consider that our initial reply did not completely answer your questions.  However, our response complied with what you requested in your complaint.  The refund check of $585.40 was issued on May 20, 2016, as you requested in your telephone message.  If you have not received it please contact me and I will investigate further.  The record of delinquency associated with this situation has been removed from our records as well as the credit bureaus.  Also, as stated previously, we do not compensate customers for matters of this type.  Thank you again for contacting Macy’s.  Sincerely, Michael J.Macy’s Executive Office  ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

[redacted]   [redacted]    September 19, 2016 *
[redacted]...

                                        ...⇄ [redacted]  [redacted] Re:  Revdex.com complaint # [redacted]        Macy’s account ending in [redacted] On behalf of Department Stores National Bank                                      ...⇄  Contact Date(s) With Customer:  September 15, 2016 Complaint Summary:  The customer states she is on auto pay and the payment has been deducted twice. She says it has not been resolved and doesn't want to provide her routing and checking account number again, but wants the money refunded to her account immediately. Resolution:  I have researched [redacted] account and have found the payment was processed on August 22, 2016 and August 26, 2016. I called out to the customer on September 13, 2016 and left a message with my telephone number and extension, for further assistance.  When I did not receive a call back, I sent an email in attempts to reach [redacted]. I again provided my telephone number and extension.  On September 15, 2016,  I returned [redacted] call and advised her that I was calling to verify her checking account and routing number, for a refund. She requested that I leave the payment on the account as she is trying to pay off her current balance. She then requested assistance with getting access to her online profile; and I transferred her to our Technical Support Department for further assistance.    Tyeisha B.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

[redacted]   [redacted]     June 22, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Thank you for the courtesy extended during our telephone conversation on June 14, 2017.  This letter is to confirm our discussion.   Please accept my personal apology for the level of customer service you described receiving from Juan, as it is not indicative of the quality customer service we strive to provide.  Macy’s expects each facet of its operations to meet exceedingly high levels of service.  Your feedback is important as it allows us an opportunity to learn of areas in which we can improve our service quality.  Therefore, I want to thank you for taking the time to let us know of your experience.    I was happy to learn that our associate Josephine was able to accommodate your request and honor the $75.00 Macy’s Money as a discount to your order on June 11, 2017.  In addition, while speaking with me, you indicated that you were satisfied with the resolution and considered this issue closed.    [redacted], your continued business is important to us and I hope you will continue to choose Macy’s for all your future shopping needs.  If you should have any further comments or concerns, do not hesitate to call me at the telephone number noted below, as I would welcome the opportunity to speak with you.   Sincerely,  Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I think that it is ridiculous and I do not accept this. This is what I was told on the phone. However, somehow they were able to process other payments with the exact same information. I informed them that their website had been having errors and they continued to place the blame. I do not at all feel this complaint is resolved. I will not ever open another credit card with Macy's. 
Regards,
[redacted]

[redacted]
May 04, 2016
[redacted]
[redacted]
[redacted]
Re: Macy's [redacted] Account Ending in [redacted]
Complaint ID: [redacted]
Dear [redacted]:
I am in receipt of your complaint forwarded to us by the Better Business...

Bureau. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I apologize for inconvenience regarding the above referenced account. Our Fraud Department has investigated the $213.48 that was charged to your account on August 12, 2015, and has determined it to be fraudulent. We will remove the fraudulent charge and all fees to bring your account to a zero ($0.00) balance. We will clear our internal records of any delinquency associated with this issue, and will also instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of October 2015 through April 2016. Please allow the agencies thirty (30) business days to make the necessary corrections to update their files. This letter will serve as confirmation of this request.
[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.

Sincerely,
Nancy M.Macy's Executive Office
###-###-#### Extension 32738
cc: [redacted] The Revdex.com
[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.

Dear [redacted], We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaint. While we have accommodated the customer and emailed the customer referencing the accommodation that has been done, the...

customer has not responded at this time on whether these actions are satisfactory. We believe our actions are more than equitable and we consider the matter closed satisfactorily. Thank you. Andrew W.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
November 23, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
     Bloomingdale's account ending in [redacted]
Dear
[redacted]...

[redacted]: 
I am
in receipt of your complaint forwarded to Bloomingdale’s Executive Office by
the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank. I apologize for any inconvenience you may have
experienced.
Upon
reviewing the information you provided, our Payment Research Team was able to
locate the money order you sent and apply it to your account as received on
October 24, 2015.  Please note that when
submitting future payments to include your name and the last four digits of the
account number to facilitate the payment posting to your account in a timely
manner.  Your account was also credited
for late fees totaling $54.00 as a result of this issue.  I confirmed that no delinquency was reported
on your account for this issue.  As of
the date of this letter, your account balance is $367.77. 
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me at the telephone
number listed below.
Sincerely,
Janice D.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
March 4, 2016
[redacted]
Re:  Revdex.com ID [redacted]
        Macy’s [redacted] account...

ending
in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any
frustration or inconvenience you may have experienced and for the difficulty
you encountered in attempting to resolve this matter.
Upon review, I found the check for $159.20, which was
misapplied to your [redacted] account, was ordered to be sent to you on
September 4, 2015.  On September 8, 2015,
we attempted to stop the credit balance refund check from being processed;
however, the check had already been sent. 
On January 26, 2016, we found the check for $159.20 was already cashed;
therefore, we will not be able to cancel the check and apply it to your Macy’s
account.  A copy of this check is
enclosed for your reference.  As of the
date of this letter, both your Macy’s account and [redacted] account are
closed with a zero ($0.00) balance.
Macy’s goal is to have professional and knowledgeable
sales associates available, so that all of our customers’ questions and needs
are addressed and resolved efficiently. 
It appears we may have fallen short of this goal.  Therefore, I would like to thank you for the
time you took to share this situation with us, as it directs our attention to
areas in which we can improve our service quality.
[redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond. With respect to your
request for compensation, I must decline as we do not provide compensation due
to a situation such as this.  If I may be
of additional assistance, please do not hesitate to contact me. 
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosure / mailed March 4, 2016
cc:  [redacted],
Revdex.com

April 3, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to...

Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.    My research confirms that the gift card referenced in your complaint was deemed to be used fraudulently and is being replaced.  According to the Fraud Department, you were contacted via telephone on March 29, 2017, informing you that the gift card was being replaced and mailed to you expedited.  Please allow five (5) to seven (7) business days to receive it in the mail.   Be assured your experience is not typical, and that the appropriate feedback will be shared with the representatives involved for further training and development.   The service you described receiving is not indicative of the level of service we strive to provide.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Manager, Fraud Department

August 3, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy's [redacted] account ending in [redacted]   Dear [redacted]:    I am in...

receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I apologize for any inconvenience you may have experienced in regards to the above noted account.  I had hoped to speak with you personally regarding this matter; however, I was unable to reach you by phone.  I was able to leave you a message on July 31, 2017.   Our records indicate that you called us on March 25, 2017, to advise us that a payment was missing from your account.  Our representative advised you to send in a copy of the cancelled check for further investigation.  On April 22, 2017, a payment dispute was opened for the $35.43 missing payment when we received your letter and copy of your Macy’s [redacted] statement.  On April 25, 2017, we sent you a letter advising proof of payment was required which could either be a copy of the front and back of the cancelled check, or, a copy of the bank statement showing the funds withdrawn from your account.  To date, we have not received the required proof of payment.  Should you have proof of payment, you may email or fax this information to my attention at [redacted], or at ###-###-####.   On July 9, 2017, we received your $174.78 payment, and in accordance to the terms of the DSNB Credit Card Agreement, the account was charged a $2.32 interest charge.  As a courtesy to you, on July 31, 2017, I removed the remaining $2.32 interest resulting in a zero ($0.00) balance on the account.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below.   Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

October 31, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint...

you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   I was disappointed to read about your experience with the customer service representative.  As a company committed to outstanding service, I assure you that we do not condone or tolerate this type of behavior.  I have escalated your concerns to the appropriate parties so that they may address this matter directly.    According to the Department Stores National Bank Credit Card Agreement, a late fee is added for each billing cycle you fail to pay the Minimum Payment Due by the payment due date.  The fee will be $27.00; or $37.00 for any additional past due payments during the next six billing cycles after a past due payment occurred.  Interest is charged each month the account carries a balance.  The minimum interest charge is $2.00.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date, and can avoid late fees by paying at least the minimum amount due by your monthly due date.    The billing statement for the period ending August 8, 2016, had a $468.50 balance with a $27.00 minimum payment due by September 4, 2016.  When no payment was received by this date, you were charged a late fee of $27.00, which, along with new purchases and interest, brought your unpaid balance to $589.94 with a minimum amount due of $70.42.  On September 11, 2016, and October 1, 2016, we received payments of $30.00 each; however, this did not satisfy the minimum amount due of $70.42 so another late fee of $37.00 was charged on October 4, 2016.  I have enclosed your billing statements for the time period of May 2016 through October 2016, for your review.  As of the date of this letter, your account is past due with an unpaid balance of $573.72 and a minimum payment of $64.60 due by November 4, 2016.        Regrettably, I must decline your request for a billing adjustment credit as my review of this matter found that all interest and late fees were correctly charged to your account in accordance with the Credit Card Agreement.    [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter.  Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed October 31, 2016   cc: [redacted], Revdex.com       Manager, Credit Customer Service

March 29, 2018[redacted] [redacted]
Re: Revdex.com complaint # [redacted]Macy's account ending in [redacted]On behalf of Macy's:Contact Date with Customer: March 26, 2018Complaint Summary: Customer states the last she made a purchase in August...

2017, she paid the balance off immediately. She then left the country for four months thinking that she had no balance. When she returned in December she had a bill with $60.00 of fees and interest. Says she called immediately and spoke with someone who took a payment of half of the amount. Say she was told the remainder of the balance would be forgiven. She asked to then close the account and they said she had to wait 2 days for a zero balance to be registered and call back. Says she and spoke with someone who advised her that they closed the account. She then received a bill on January (called again) and went thru the same procedure. She states she was told that the account was closed. Every month including March the same thing happened. Customer states she feels that this is legitimate harassment to be lied to four months in a row.Resolution:I spoke with the customer on March 26, 2018, after reviewing the account. The billing statement for the period ending September 11, 2017, show that the customer made a purchase on August 14, 2017 for $83.96. She made a payment on August 17, 2017, in the amount of $41.69, leaving a balance owing the account of $42.27. We did not receive another payment from the customer until October 31, 2017, in the amount of $57.00. The balance owing on the account to date is the result of fee on fee. According to the notes on December 21, 2017, the late fees of $18.27 were removed however. fees were not held and the account continued to be charged late fees and interest charges. The remainder of the balance is the result of fee on fee. Reviewed the call that took place on 2/6/2018. segment id #[redacted] where the customer service confirmed to the customer that the fees were removed and the account will have a zero balance. Because the customer was provided with this information, we have removed late fees and interest charges totaling $60.27. Also held fees for 2 months to ensure no additional charges are added to the account and confirmed that the account was closed per the customer's request. Resolved by phone resolution.

P.O. Box 8220  
Mason, OH 45040
February 15, 2016
[redacted]
Re: Macy's Account ending in
[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
Please
accept my personal apology for the problems you may have encountered in your
attempts to resolve this issue.  Our
Fraud Department reviewed the information previously provided by you and
determined that the charges made to your account were made fraudulently.  These merchandise charges, and the resulting
late fees and interest charges were removed from your account on February 8,
2016.  Your account now has a zero
($0.00) balance.  Instructions have been
sent to the credit reporting agencies to remove the delinquent pay history from
your credit report.  Please allow seven
(7) to ten (10) business days to process our request. 
[redacted], your business is important to Macy's as well as appreciated.  We understand that you have a choice of where
to shop and we hope this misunderstanding with this Department Stores National
Bank issued account has not jeopardized your loyalty to Macy's.
Sincerely,
Erica H.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: Revdex.com
    Case # [redacted]  
The Macy's card is issued by Department Stores
National Bank.

April 26, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement.  This may result in a statement containing only an interest charge.Applying this billing policy to your Macy’s account, the $3.26 interest charge that appeared on the billing statement for the period ending December 8, 2015, included interest for the funds loaned to you between the last bill date of November 8, 2015, and the date (November 13, 2015) that your $796.18 payment was applied to your account.  When no payments were received, your account continued to accrue fees in accordance with the terms of the Credit Card Agreement. As a courtesy to you, we have removed accumulated interest charges from your account totaling $9.26, and as of the date of this letter, your account has been closed per your request, with a zero ($0.00) balance.  Since a billing statement is not generated when you have a zero balance, you should no longer receive emails or letters in regards to your closed account.  I was disappointed to learn of your experience in attempting to access secured messages relating to your Macy’s account and in your attempts to resolve this matter.  We recently underwent a system conversion for the Macy's credit card accounts as well as the credit servicing pages accessed through the macys.com website.  Unfortunately, the implementation of this upgrade may have caused challenges when accessing the credit servicing site for the first time after the conversion.  If you experience difficulties in the future, please contact our Technical Assistance Team directly at ###-###-####, option 6, and a representative will be happy to assist you.[redacted], please accept my personal apology for the problems you have encountered trying to resolve this issue and thank you for bringing this matter to our attention.  I hope that you will allow Macy’s an opportunity to exceed your expectations in the future.  If you have any questions, please do not hesitate to contact me. Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I still didn't receive any phone calls from the macys liaisons. I have reviewed all of my calls from November and December and there are no calls or voicemails from macys. I did receive some credits for the charges in dispute but I can't confirm that they are paid in full due to my inability to login to my account. When I count on accessing my account details online and I haven't been able to do so since august, it makes it hard to monitor all activity. I'd like to get a list of all charges and credits since august and that would help me make sure that this issue has been resolved. The first thing that a company should do when issues like this come up is send updates weekly including account activity - in my opinion that is good customer service.  I haven't received anything that could help me keep track of the progress of my issue. The next mistake made by macys was refusing to put a security feature on their cards that includes calling customers when a charge is posted that seems suspicious, I asked for this service and was told macys doesn't offer it. It isn't a mistake that I haven't purchased anything at macys for months. The relationship is probably irreparable. I need to be able to access my account and it still doesn't work. The phone number I was given results in an hour or more of trouble shooting that doesn't fix anything and just makes me frustrated. 
Regards,
[redacted]

March 9, 2016
[redacted]
[redacted]
[redacted]
Re:       Revdex.com Complaint #[redacted]
            Macy’s gift card
Dear [redacted]...

[redacted]: 
I am in receipt of your complaint forwarded to us by
the Revdex.com.  As a representative
of Macy’s Executive Office, I was asked to review and respond to your
concerns.  Please accept my sincere
apology for not being able to use your gift card at a Macy’s store.  Kindly know that I left several messages for
you on February 5, 2016, and February 10, 2016, that I would be happy to
address your concerns, but I need additional information.
Prior
to February 2008, Macy's gift cards expired two years after the date of
issuance, but could be reissued at the request of our customers.  Currently, Macy's gift cards have no
expiration date.  Upon review, I found a security hold was placed on the card that
was given to you for the returned wool coat ($139.09) on April 4, 2011.  As stated in my messages, we would need the
front and back of the gift card that you have in your possession, so that we
may further research this issue. You can
fax it to my attention at ###-###-####.
To
clarify, Macy's has a very liberal return policy.  With a receipt or proof of purchase, a refund
will be credited back to the original form of payment used or if you prefer, a
store credit will be issued.  Your
original receipt is required for a cash refund. 
In further reviewing this information, you used a debit card to make the
purchase on January 28, 2011.  Should the
investigation by our Gift Card Department conclude removal of the security
hold, you would have immediate access to the available funds on your gift card
or we can put the amount back onto your [redacted] debit card.
[redacted], we regret that this matter escalated to this
point; however, we appreciate you bringing this matter to our attention and
allowing me the opportunity to respond.  I
look forward to hearing from you soon.
Sincerely,
Regina M.
Macy's Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

[redacted]   [redacted]
*
January 14, 2016
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced.
I
had hoped to discuss this matter with you personally, but unfortunately, I was
unable to reach you by telephone.  I was,
however, able to leave a message on January 12, 2016. 
Our
records indicate that we are reporting your account as “current”, which means
that it is in good standing. Our
reporting will only show “current” or “delinquent”.  If you are seeing anything different from the
credit reporting agencies, please forward a copy of the report so we can investigate
this further.  For your reference, I am
enclosing a copy of the [redacted] report that we pulled for your account on
January 12, 2016.  Please note that we
update credit reports on a monthly basis. 
As of the date of this letter, your account has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosure /January 14, 2016
cc:  [redacted],
Revdex.com

Good Morning [redacted], We are in receipt of Claim #[redacted] regarding the consumer's request to reverse the credit card...

after the cancelation of an order.  A credit card reversal request can only be reviewed under unusual circumstances and if no charges have been applied to an order.  Due to the consumer opening a credit card to make the purchase, although the order was canceled, the reversal request was denied. The consumer has since made another furniture purchase using the card.  At this time, a credit card reversal request will only be reviewed if the order is canceled and no charges have been applied to the account. Regrettably, we are unable to guarantee a reversal will be approved after review. If the consumer has any questions or concerns regarding this matter, he will need to contact our Credit Executive Office by calling ###-###-####. Thanks, Macy's Executive Office   Angela L. Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Please see below and attached. Thank you.MacysP.O. Box 8220 Mason, OH 45040April 23, 2018[redacted]RE: Revdex.com Complaint ID # [redacted] Macy's Account ending in [redacted] (closed) Macy's Account ending in [redacted] (closed)Dear [redacted]:I am in receipt of your Revdex.com (Revdex.com) complaint which was forwarded to Macy's Executive Office on April 5, 2018. As a representative of this office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincere apology for any inconvenience and frustration this matter may have caused.While researching your account, I located the purchases made on November 2017, along with the receipts for the return made. totaling $99.98. When you made the return totaling $99.98, the return posted to the account ending in [redacted], where you made the original purchase. I partnered with Macy's Billing Adjustments department to have this corrected.I was sorry to learn of the fraudulent activity on your Macy's account ending in [redacted] and the difficulty you had in getting the matter resolved. Please know that your Macy's account ending in [redacted], where the fraud originated, was closed on November 14, 2017, with a zero balance. On March 27, 2018, your replacement Macy's account ending in [redacted] was closed, per your request, with a credit balance of $101.98. A credit balance refund check in that amount will be sent under separate cover. Please allow seven (7) to ten (10) business days for the check to arrive.Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further assistance on another matter, please do not hesitate to contact me at the telephone number listed below.Sincerely,Rachel R. Macy's Executive Office ###-###-#### Extension [redacted]CC:Revdex.com