I should have done more research before using Cardpool A simple Google search led to links that talked about how great the company is, and how easy it is to save money on gift cards I received a Target e-gift card around the holidays, and decided to trade it in for an Amazon gift card from Cardpool with slightly less money on it After completing the transaction, I received an automatic email from Cardpool confirming the transaction and informing me that I would receive payment once the gift card is received Only, it's an e-gift card, and I have no hard-copy to send them I emailed immediately to ask for clarification on next steps to complete the transaction, but did not hear back I followed up again days later with a friendly reminder, acknowledging that the holidays are busy, and then again days after that with a third email Still no reply, and still no idea what to do with my gift card I have double checked my Target gift card balance to ensure money has not been spent, but cannot do anything with it because Cardpool indicates it will charge me for selling used gift cards I'm shocked by the lack of customer service, and the fact that Cardpool doesn't even provide a customer service line where they can be reached At this point, I'd like to simply cancel my transaction and use my original gift card I would not recommend doing business with this company, as you may end up in constant limbo like me Based on other reviews, this seems to be a common complaint among users
I've sold several cards to cardpool in the past and all was ok but, in the past month, I had a major problemI went to sell different cards ( value of roughly $total )I kept getting an error message about selling the cards (we can not process this card at this time)So, I tried to email themno response after emails in weeksI tried to call their "bulk sale" phone number but no answer and no call back after calls in weeksI found out today that they have already sold my cards and they never told me the order had been completed and they never mailed me a checkSo now, someone else has already used my cards and I'm screwedCardpool sold my cards without my knowledge and they never completed the order with me I will NEVER use this site againThey scammed me out of $and will not answer calls or emails
I sold gift card to them on Wed Jan 9th for $& $and they have not yet paid me for them as advertised on their website within business dayThey have not responded to my repeated e-mails to their customer service department and I think they have stolen my gift cards
It seems that Cardpool is deteriorating in terms of serviceI used to buy more cards in the past and now just recently 2/19/I bought some Starbucks cards and they sent me a card with a $balance instead of $balanceThe only reason to give two stars is that most of the cards purchased are fine but only one of themOf course I will dispute the transaction with the credit card company and most likely will get my $credit back, but the problem is in the fact that after three emails I still have no response! This is not a good way of doing businessMy loss is relatively small to investigate by the credit card company and maybe Cardpool thinks so as well, but once you lose trustIt is hardly ever restoredTherefore this is probably my last purchase there..I vote with my dollars and they vote this business down! I just hope not to burn many people like this as small dollar amounts add up..and there is always a balance - I/consumers lose, they win!
Ordered two $gifts card for ToyRUsCarpool indicated that the card were electronically delivered within hoursThe following day I used the provided method, email, to contact support regarding order number *** The reply stated that I should check the USPS's holiday scheduleHowever, the United States postal schedule is irrelevant since the delivery is supposed to be electronic and secondly because there is no holidayI contacted support a second time and received a reply that it would take several days before I would receive a replyIt has been two days and I have received no reply from support other than a generic auto-reply
I went to a cardpool kiosk at a local Safeway grocery storeI put in a gift card never before used and followed all the steps, I was told I was to be given around $less than was on the card and I proceededWhen I went to scan my drivers license the machine would not scanI asked for the help of grocery store attendants and was told to call cardpoolNo answer after messages, no returned callsThey took the money from my card and gave me nothing in returnI have emailed them asking to resolve this issues over times and they do not call me back
I placed an order for $worth of electronic gift cards on 2/23/When I went to use them on 2/29/all but one had a zero balanceI placed an order for $worth of electronic Target Gift Cards on 2/23/from Cardpoo*** order #***, which I paid $I paid with a credit cardThe order processed immediately and the gift card codes where emailed to me within the dayI needed to use one $gift card that day, which worked fineOn 2/29/I went to use the other gift cards and they were at a zero balance except oneWhich had about $but should have had about $According to the Target website these cards were used in VA on 2/28/and I live in MAI immediately looked up telephone number for Cardpoo*** but there is not one on their websiteI found one online, but no one ever picks upI followed their webpage that says if you have any issues to email *** and you will get a response the next business dayI emailed on 2/29/at 7:
Exchanged ( ) gift cards on their website on 1/28/One *** $50( E-Gift card ), and one $*** ( physical ) gift cardOffer for both cards is $( *** E-Gift card ) I used their pre-paid *** instructions with a cover for the envelope that they suppliedMailed on on Monday 1/29/I have emailed their " Customer service " twice with no responseWhen I go to log on to their website to check the status it's still marked " in review " Maybe the letter has not got there yet? seems like an awful long time for " First Class " mail to get to CAFrom reading recent complaints I can already spell out their stock reply
Cardpool.com is a gift card brokerage which purchases and then sells physical/electronic gift cards from multiple merchantsOrders for Home Depot discounted gift cards placed upon delivery were stated as 'Home Depot Electronic Gift Card' type which essentially can be used online and in store with no restrictionsIn fact orders delivered were NOT 'Home Depot Electronic Gift Card' type but rather 'Home Depot Store Credit Card' type which places a lot of restrictions on it's usage: unlike true ''Home Depot Electronic Gift Card' it CANNOT be used online no it CANNOT be used in store either as it is restricted to the exact person to whom this store credit was issuedThis is a complain on advertisement and wrong product delivered as a resultCompany does not return any comments nor responds to complains on this matter for weeksZERO response
This company accepted $worth of Krispy Kreme giftcards through their online process with a purchase price of $I received an email stating I needed to send my giftcards in and they would mail me a check, easy right? NoI got an email saying they would not accept them and they could not divulge any information on whyWhen I emailed the company to get more information I was told they use a "black box process" and their representatives do not have additional information on why they wouldn't be acceptedThis is strange because they were already accepted online and nothing had changed between their acceptance and my mailing them in (they still have a balance to date)I did not read anything through their website or acceptance email that there would be additional review to determine if they would be accepted so I was not aware of the second review (I was aware they would validate the balance and legitimacy of the card of course)They even took my credit card information as de
They offered a price for the physical gift cards I had (brand new) and verifiable online with issuerNext I get an email saying more or less that the cards were impaired, which they are notIf they offer too much compared to what they sell for that's not my problemBut I guess it isReceived the cards back and will have no trouble selling on ***, though netting slightly lessCardpool wil never see my business again, on either sideLousy way to do businessIf I could give them zero stars I would
Nearly weeks ago I sold $worth of gift cards to cardpoolSince then I've sent several emails with no company response, and I am still yet to receive payment, or even something saying they receivedo the cardsAt first I thought it may just be holiday overload, but it's January 14t, and that excuse is becoming less and less relevent
This company stole from me! I put a $unused gift card on this site to be sold on 7/11/in which they sold and as of today I haven't received any type of payment! I contacted them numerous times by email and all I've got back were lies! I did some research and found that they've scammed countless othersPlease do not endorse this company because they are Scammers! Thanks
Applied to redeem a Best Buy gift card on December After the business collected all info on card and my personal credit card info, could not get to next step to activate payout to meContacted "Customer Service" twiceChat form popped up and response to my question was answered in FrenchTWICEI think I want my transaction, if it is "pending" revoked and forget about these peopleI have zero confidence that they are scrupulous and honest
On December 27th, I sold online to Cardspool*** $worth of *** *** ***I was told I would receive payment via an *** e-gift card within hoursI have tried to contact the business upwards of times via telephone and email to no availI am owed this money and have not received paymentI advised them today, 1/3/2017, that if I did not get a response that I would be filing a complain with the Revdex.comI have not received ANY response
Thy WILL steal your gift cardThey stole my card!!!!
I tried to sell my gift card to them online on 6/I was told once they verify the balance they will send me a check in one business dayOn 6/they contacted me stating the balance was zeroWhen I call the merchant to verify the balance, they confirmed the card was used at a store location over miles from meDisgusting company with no way to recoup your losses after they steal from youThis is a glorified phishing website and should be reported to the FBI
I purchased a gift card from this company, when I received it, it was already usedI contacted them regarding this and they advised I could get a refund however they wanted me to send the physical card back to them at my shipping expenseIt is absolutely ridiculous I should incur any costs for a card that was sent to me that was already usedAfter all, this is more than just a stamp that would be requiredTo ensure the company received the card and that I would be able to get my refund, I would need to send this with a form of trackingI should not have to pay a dime when this company sent a fraudulent cardThis should be refunded since the information I sent them they would be able to confirm that this was used before I even received it
I ordered discounted gift cards from *** for *** *** ***I order to get the amount I ordered I needed to order transactionsI didn’t realize they would come in the form of electronic gift cards ranging in$to $They cards were all delivered to the electronic wallet in the app as expectedHowever, out of cards have $for the balanceThere was also a delay in the cards coming through so I called my credit card company to see if the charges went through and they hadn’t so I ordered more and then the other orders went through laterSo instead of getting about $80” in gift cards I am now getting $for charges on my credit card totaling $But of thaose cards a total of $is missing on a total of nine cardsI emailed and they said reply with confirmation number or email addresses which I did on June These were irk galley ordered June and I had emailed thenI have received no response since and have emailed multiple timesI also call
I should have done more research before using Cardpool A simple Google search led to links that talked about how great the company is, and how easy it is to save money on gift cards I received a Target e-gift card around the holidays, and decided to trade it in for an Amazon gift card from Cardpool with slightly less money on it After completing the transaction, I received an automatic email from Cardpool confirming the transaction and informing me that I would receive payment once the gift card is received Only, it's an e-gift card, and I have no hard-copy to send them I emailed immediately to ask for clarification on next steps to complete the transaction, but did not hear back I followed up again days later with a friendly reminder, acknowledging that the holidays are busy, and then again days after that with a third email Still no reply, and still no idea what to do with my gift card I have double checked my Target gift card balance to ensure money has not been spent, but cannot do anything with it because Cardpool indicates it will charge me for selling used gift cards I'm shocked by the lack of customer service, and the fact that Cardpool doesn't even provide a customer service line where they can be reached At this point, I'd like to simply cancel my transaction and use my original gift card I would not recommend doing business with this company, as you may end up in constant limbo like me Based on other reviews, this seems to be a common complaint among users
I've sold several cards to cardpool in the past and all was ok but, in the past month, I had a major problemI went to sell different cards ( value of roughly $total )I kept getting an error message about selling the cards (we can not process this card at this time)So, I tried to email themno response after emails in weeksI tried to call their "bulk sale" phone number but no answer and no call back after calls in weeksI found out today that they have already sold my cards and they never told me the order had been completed and they never mailed me a checkSo now, someone else has already used my cards and I'm screwedCardpool sold my cards without my knowledge and they never completed the order with me I will NEVER use this site againThey scammed me out of $and will not answer calls or emails
I sold gift card to them on Wed Jan 9th for $& $and they have not yet paid me for them as advertised on their website within business dayThey have not responded to my repeated e-mails to their customer service department and I think they have stolen my gift cards
It seems that Cardpool is deteriorating in terms of serviceI used to buy more cards in the past and now just recently 2/19/I bought some Starbucks cards and they sent me a card with a $balance instead of $balanceThe only reason to give two stars is that most of the cards purchased are fine but only one of themOf course I will dispute the transaction with the credit card company and most likely will get my $credit back, but the problem is in the fact that after three emails I still have no response! This is not a good way of doing businessMy loss is relatively small to investigate by the credit card company and maybe Cardpool thinks so as well, but once you lose trustIt is hardly ever restoredTherefore this is probably my last purchase there..I vote with my dollars and they vote this business down! I just hope not to burn many people like this as small dollar amounts add up..and there is always a balance - I/consumers lose, they win!
Ordered two $gifts card for ToyRUsCarpool indicated that the card were electronically delivered within hoursThe following day I used the provided method, email, to contact support regarding order number *** The reply stated that I should check the USPS's holiday scheduleHowever, the United States postal schedule is irrelevant since the delivery is supposed to be electronic and secondly because there is no holidayI contacted support a second time and received a reply that it would take several days before I would receive a replyIt has been two days and I have received no reply from support other than a generic auto-reply
I went to a cardpool kiosk at a local Safeway grocery storeI put in a gift card never before used and followed all the steps, I was told I was to be given around $less than was on the card and I proceededWhen I went to scan my drivers license the machine would not scanI asked for the help of grocery store attendants and was told to call cardpoolNo answer after messages, no returned callsThey took the money from my card and gave me nothing in returnI have emailed them asking to resolve this issues over times and they do not call me back
I placed an order for $worth of electronic gift cards on 2/23/When I went to use them on 2/29/all but one had a zero balanceI placed an order for $worth of electronic Target Gift Cards on 2/23/from Cardpoo*** order #***, which I paid $I paid with a credit cardThe order processed immediately and the gift card codes where emailed to me within the dayI needed to use one $gift card that day, which worked fineOn 2/29/I went to use the other gift cards and they were at a zero balance except oneWhich had about $but should have had about $According to the Target website these cards were used in VA on 2/28/and I live in MAI immediately looked up telephone number for Cardpoo*** but there is not one on their websiteI found one online, but no one ever picks upI followed their webpage that says if you have any issues to email *** and you will get a response the next business dayI emailed on 2/29/at 7:
Exchanged ( ) gift cards on their website on 1/28/One *** $50( E-Gift card ), and one $*** ( physical ) gift cardOffer for both cards is $( *** E-Gift card ) I used their pre-paid *** instructions with a cover for the envelope that they suppliedMailed on on Monday 1/29/I have emailed their " Customer service " twice with no responseWhen I go to log on to their website to check the status it's still marked " in review " Maybe the letter has not got there yet? seems like an awful long time for " First Class " mail to get to CAFrom reading recent complaints I can already spell out their stock reply
Cardpool.com is a gift card brokerage which purchases and then sells physical/electronic gift cards from multiple merchantsOrders for Home Depot discounted gift cards placed upon delivery were stated as 'Home Depot Electronic Gift Card' type which essentially can be used online and in store with no restrictionsIn fact orders delivered were NOT 'Home Depot Electronic Gift Card' type but rather 'Home Depot Store Credit Card' type which places a lot of restrictions on it's usage: unlike true ''Home Depot Electronic Gift Card' it CANNOT be used online no it CANNOT be used in store either as it is restricted to the exact person to whom this store credit was issuedThis is a complain on advertisement and wrong product delivered as a resultCompany does not return any comments nor responds to complains on this matter for weeksZERO response
Order ID: *** Tried to use the gift card for the first time and it had a zero balanceI tried calling the company but it goes directly to voice mail
This company accepted $worth of Krispy Kreme giftcards through their online process with a purchase price of $I received an email stating I needed to send my giftcards in and they would mail me a check, easy right? NoI got an email saying they would not accept them and they could not divulge any information on whyWhen I emailed the company to get more information I was told they use a "black box process" and their representatives do not have additional information on why they wouldn't be acceptedThis is strange because they were already accepted online and nothing had changed between their acceptance and my mailing them in (they still have a balance to date)I did not read anything through their website or acceptance email that there would be additional review to determine if they would be accepted so I was not aware of the second review (I was aware they would validate the balance and legitimacy of the card of course)They even took my credit card information as de
They offered a price for the physical gift cards I had (brand new) and verifiable online with issuerNext I get an email saying more or less that the cards were impaired, which they are notIf they offer too much compared to what they sell for that's not my problemBut I guess it isReceived the cards back and will have no trouble selling on ***, though netting slightly lessCardpool wil never see my business again, on either sideLousy way to do businessIf I could give them zero stars I would
Nearly weeks ago I sold $worth of gift cards to cardpoolSince then I've sent several emails with no company response, and I am still yet to receive payment, or even something saying they receivedo the cardsAt first I thought it may just be holiday overload, but it's January 14t, and that excuse is becoming less and less relevent
This company stole from me! I put a $unused gift card on this site to be sold on 7/11/in which they sold and as of today I haven't received any type of payment! I contacted them numerous times by email and all I've got back were lies! I did some research and found that they've scammed countless othersPlease do not endorse this company because they are Scammers! Thanks
Applied to redeem a Best Buy gift card on December After the business collected all info on card and my personal credit card info, could not get to next step to activate payout to meContacted "Customer Service" twiceChat form popped up and response to my question was answered in FrenchTWICEI think I want my transaction, if it is "pending" revoked and forget about these peopleI have zero confidence that they are scrupulous and honest
On December 27th, I sold online to Cardspool*** $worth of *** *** ***I was told I would receive payment via an *** e-gift card within hoursI have tried to contact the business upwards of times via telephone and email to no availI am owed this money and have not received paymentI advised them today, 1/3/2017, that if I did not get a response that I would be filing a complain with the Revdex.comI have not received ANY response
Thy WILL steal your gift cardThey stole my card!!!!
I tried to sell my gift card to them online on 6/I was told once they verify the balance they will send me a check in one business dayOn 6/they contacted me stating the balance was zeroWhen I call the merchant to verify the balance, they confirmed the card was used at a store location over miles from meDisgusting company with no way to recoup your losses after they steal from youThis is a glorified phishing website and should be reported to the FBI
Purchased gift cards in September 2016, tried using them in January 2017, they were denied
I purchased a gift card from this company, when I received it, it was already usedI contacted them regarding this and they advised I could get a refund however they wanted me to send the physical card back to them at my shipping expenseIt is absolutely ridiculous I should incur any costs for a card that was sent to me that was already usedAfter all, this is more than just a stamp that would be requiredTo ensure the company received the card and that I would be able to get my refund, I would need to send this with a form of trackingI should not have to pay a dime when this company sent a fraudulent cardThis should be refunded since the information I sent them they would be able to confirm that this was used before I even received it
I ordered discounted gift cards from *** for *** *** ***I order to get the amount I ordered I needed to order transactionsI didn’t realize they would come in the form of electronic gift cards ranging in$to $They cards were all delivered to the electronic wallet in the app as expectedHowever, out of cards have $for the balanceThere was also a delay in the cards coming through so I called my credit card company to see if the charges went through and they hadn’t so I ordered more and then the other orders went through laterSo instead of getting about $80” in gift cards I am now getting $for charges on my credit card totaling $But of thaose cards a total of $is missing on a total of nine cardsI emailed and they said reply with confirmation number or email addresses which I did on June These were irk galley ordered June and I had emailed thenI have received no response since and have emailed multiple timesI also call