Loanpal

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

Please add this message for us to the complaint: Our records indicate that our Manager, [redacted] has attempted to make contact with you, requesting a call back. In addition, we have move forward with the complaint request to issue the appraisal refund of 250 dollars. Please allow 7-10...

business days to receive payment.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

I started my loan process at Loan Pal with Josh and he followed me through to the very end. I am a widowed mom with many many questions. Josh was extremely patient and answered every question with a very positive attitude! I will most definitely work with Josh again in the future as well as recommend him to anyone looking to find your dream home or refinance.

Loan Pal aka Paramount Equity Mortgage (PEM) is a risk you should not take. You will be wasting a lot of time, money, and causing yourself undue stress.

I contacted PEM for a refinance. I spoke to Missy Fs aka Melissa Megan Fs. I was given an excellent loan scenario followed by a Loan Estimate (LE). I specifically asked several times, "How solid are these numbers?" or something very similar. I was told, verbatim, "This loan should only get better, based on the value of your house." Let's be very clear here, I was excited about the loan, and I wanted to make sure that there would be no surprises down the road. Missy supposedly "locked" the rates that day, which should have made the values of the LE fairly stable. I understand that prices can fluctuate a few $100 based on services, but this is not what happened. You can imagine my surprise when I ended up with a loan that was worse than Missy's pie-in-the-sky LE after my house appraised for a higher than expected value.

Over the course of 2 months, yes 2 months, after I was told that the refinance could be done within 3-4 weeks, I received no less than 4 different L.E.s all with wildly fluctuating numbers. In every instance, when a document was requested, I usually got it to them within 24-48 hours. I practically had to beg, call every day, email constantly and even had to show up to their offices just to get some answers about what was going on with the loan. They had numbers on their L.E.s that apparently they were not even sure how they got there. How is this possible?

LoanPal aka PEM was so inefficient in their execution of this loan, they blew a rate lock, which of course I ended up having to pay for. They also promised to pay for the appraisal, which ended up in the fees, which means that I paid for it.

Let's list the lies that I was fed, followed by the actual outcome.

Lie #1: You are getting a 0% of Loan Origination Charge with a total closing cost of $2,564.

Reality #1: After multiple wildly varying LEs, I ended up with a 0.625% Loan Origination Charge with a total closing cost of $4,358.03.

Lie #2: We can have this loan completed within a month.

Reality #2: It took over two months. We had to pay for a rate lock extension because they blew it.

Lie #3: I locked your rate today.

Reality #3: My rate was not locked on the day indicated by Missy/Melissa. I have, as of yet, to get a clear answer on when that supposedly happened.

Lie #3: We will pay for your appraisal.

Reality #3: I ended up paying for the appraisal.

Lie #4: You can make biweekly payments.

Reality #4: Closing documents state that partial payments are not accepted.

Lie #5: Your loan will only get better and the numbers presented in this LE will only get better.

Reality #5: My house appraised for more than expected and my loan got worse on virtually every measurable metric.

Please do yourself a favor. If you plan on gambling by allowing PEM/LoanPal to provide you with lending services do yourself a favor. Hedge your bets. This means, go through this process with multiple lenders at the same time. The PEM/LoanPal offer may be the best one, but they will not follow through. They will not be timely. They will not honor their word. When they start to mess around and miss deadlines or start to change their LEs, you can drop them and continue on with a reputable company.

I timed my refinance at a good time to get a great rate offer from multiple companies. PEM/LoanPal had the best offer at the time and because they were so slow, I ended up having to make a decision on the other mortgage company offers. After getting multiple reassurances along the lines of, "Don't worry about the numbers, we will fix them at the end. We will take care of you.", I decided to go with PEM/LoanPal. This was a mistake and it ended up costing me in opportunity and real money costs.

PEM/LoanPal will lie to you. They will offer you great loan terms only to change them at the end. Don't fall for it.

Loan Pal aka Paramount Equity Mortgage (PEM) is a risk you should not take. You will be wasting a lot of time, money, and causing yourself undue stress.

I contacted PEM for a refinance. I spoke to Missy Fs aka Melissa Megan Fs. I was given an excellent loan scenario followed by a Loan Estimate (LE). I specifically asked several times, "How solid are these numbers?" or something very similar. I was told, verbatim, "This loan should only get better, based on the value of your house." Let's be very clear here, I was excited about the loan, and I wanted to make sure that there would be no surprises down the road. Missy supposedly "locked" the rates that day, which should have made the values of the LE fairly stable. I understand that prices can fluctuate a few $100 based on services, but this is not what happened. You can imagine my surprise when I ended up with a loan that was worse than Missy's pie-in-the-sky LE after my house appraised for a higher than expected value.

Over the course of 2 months, yes 2 months, after I was told that the refinance could be done within 3-4 weeks, I received no less than 4 different L.E.s all with wildly fluctuating numbers. In every instance, when a document was requested, I usually got it to them within 24-48 hours. I practically had to beg, call every day, email constantly and even had to show up to their offices just to get some answers about what was going on with the loan. They had numbers on their L.E.s that apparently they were not even sure how they got there. How is this possible?

LoanPal aka PEM was so inefficient in their execution of this loan, they blew a rate lock, which of course I ended up having to pay for. They also promised to pay for the appraisal, which ended up in the fees, which means that I paid for it.

Let's list the lies that I was fed, followed by the actual outcome.

Lie #1: You are getting a 0% of Loan Origination Charge with a total closing cost of $2,564.

Reality #1: After multiple wildly varying LEs, I ended up with a 0.625% Loan Origination Charge with a total closing cost of $4,358.03.

Lie #2: We can have this loan completed within a month.

Reality #2: It took over two months. We had to pay for a rate lock extension because they blew it.

Lie #3: I locked your rate today.

Reality #3: My rate was not locked on the day indicated by Missy/Melissa. I have, as of yet, to get a clear answer on when that supposedly happened.

Lie #3: We will pay for your appraisal.

Reality #3: I ended up paying for the appraisal.

Lie #4: You can make biweekly payments.

Reality #4: Closing documents state that partial payments are not accepted.

Lie #5: Your loan will only get better and the numbers presented in this LE will only get better.

Reality #5: My house appraised for more than expected and my loan got worse on virtually every measurable metric.

Please do yourself a favor. If you plan on gambling by allowing PEM/LoanPal to provide you with lending services do yourself a favor. Hedge your bets. This means, go through this process with multiple lenders at the same time. The PEM/LoanPal offer may be the best one, but they will not follow through. They will not be timely. They will not honor their word. When they start to mess around and miss deadlines or start to change their LEs, you can drop them and continue on with a reputable company.

I timed my refinance at a good time to get a great rate offer from multiple companies. PEM/LoanPal had the best offer at the time and because they were so slow, I ended up having to make a decision on the other mortgage company offers. After getting multiple reassurances along the lines of, "Don't worry about the numbers, we will fix them at the end. We will take care of you.", I decided to go with PEM/LoanPal. This was a mistake and it ended up costing me in opportunity and real money costs.

PEM/LoanPal will lie to you. They will offer you great loan terms only to change them at the end. Don't fall for it.

Thank you for this information. We are looking into this matter on our end please allow until Monday 28th for reply.

Loan Pal aka Paramount Equity Mortgage (PEM) is a risk you should not take. You will be wasting a lot of time, money, and causing yourself undue stress.

I contacted PEM for a refinance. I spoke to Missy Fs aka Melissa Megan Fs. I was given an excellent loan scenario followed by a Loan Estimate (LE). I specifically asked several times, "How solid are these numbers?" or something very similar. I was told, verbatim, "This loan should only get better, based on the value of your house." Let's be very clear here, I was excited about the loan, and I wanted to make sure that there would be no surprises down the road. Missy supposedly "locked" the rates that day, which should have made the values of the LE fairly stable. I understand that prices can fluctuate a few $100 based on services, but this is not what happened. You can imagine my surprise when I ended up with a loan that was worse than Missy's pie-in-the-sky LE after my house appraised for a higher than expected value.

Over the course of 2 months, yes 2 months, after I was told that the refinance could be done within 3-4 weeks, I received no less than 4 different L.E.s all with wildly fluctuating numbers. In every instance, when a document was requested, I usually got it to them within 24-48 hours. I practically had to beg, call every day, email constantly and even had to show up to their offices just to get some answers about what was going on with the loan. They had numbers on their L.E.s that apparently they were not even sure how they got there. How is this possible?

LoanPal aka PEM was so inefficient in their execution of this loan, they blew a rate lock, which of course I ended up having to pay for. They also promised to pay for the appraisal, which ended up in the fees, which means that I paid for it.

Let's list the lies that I was fed, followed by the actual outcome.

Lie #1: You are getting a 0% of Loan Origination Charge with a total closing cost of $2,564.

Reality #1: After multiple wildly varying LEs, I ended up with a 0.625% Loan Origination Charge with a total closing cost of $4,358.03.

Lie #2: We can have this loan completed within a month.

Reality #2: It took over two months. We had to pay for a rate lock extension because they blew it.

Lie #3: I locked your rate today.

Reality #3: My rate was not locked on the day indicated by Missy/Melissa. I have, as of yet, to get a clear answer on when that supposedly happened.

Lie #3: We will pay for your appraisal.

Reality #3: I ended up paying for the appraisal.

Lie #4: You can make biweekly payments.

Reality #4: Closing documents state that partial payments are not accepted.

Lie #5: Your loan will only get better and the numbers presented in this LE will only get better.

Reality #5: My house appraised for more than expected and my loan got worse on virtually every measurable metric.

Please do yourself a favor. If you plan on gambling by allowing PEM/LoanPal to provide you with lending services do yourself a favor. Hedge your bets. This means, go through this process with multiple lenders at the same time. The PEM/LoanPal offer may be the best one, but they will not follow through. They will not be timely. They will not honor their word. When they start to mess around and miss deadlines or start to change their LEs, you can drop them and continue on with a reputable company.

I timed my refinance at a good time to get a great rate offer from multiple companies. PEM/LoanPal had the best offer at the time and because they were so slow, I ended up having to make a decision on the other mortgage company offers. After getting multiple reassurances along the lines of, "Don't worry about the numbers, we will fix them at the end. We will take care of you.", I decided to go with PEM/LoanPal. This was a mistake and it ended up costing me in opportunity and real money costs.

PEM/LoanPal will lie to you. They will offer you great loan terms only to change them at the end. Don't fall for it.

Loan Pal aka Paramount Equity Mortgage (PEM) is a risk you should not take. You will be wasting a lot of time, money, and causing yourself undue stress.

I contacted PEM for a refinance. I spoke to Missy Fs aka Melissa Megan Fs. I was given an excellent loan scenario followed by a Loan Estimate (LE). I specifically asked several times, "How solid are these numbers?" or something very similar. I was told, verbatim, "This loan should only get better, based on the value of your house." Let's be very clear here, I was excited about the loan, and I wanted to make sure that there would be no surprises down the road. Missy supposedly "locked" the rates that day, which should have made the values of the LE fairly stable. I understand that prices can fluctuate a few $100 based on services, but this is not what happened. You can imagine my surprise when I ended up with a loan that was worse than Missy's pie-in-the-sky LE after my house appraised for a higher than expected value.

Over the course of 2 months, yes 2 months, after I was told that the refinance could be done within 3-4 weeks, I received no less than 4 different L.E.s all with wildly fluctuating numbers. In every instance, when a document was requested, I usually got it to them within 24-48 hours. I practically had to beg, call every day, email constantly and even had to show up to their offices just to get some answers about what was going on with the loan. They had numbers on their L.E.s that apparently they were not even sure how they got there. How is this possible?

LoanPal aka PEM was so inefficient in their execution of this loan, they blew a rate lock, which of course I ended up having to pay for. They also promised to pay for the appraisal, which ended up in the fees, which means that I paid for it.

Let's list the lies that I was fed, followed by the actual outcome.

Lie #1: You are getting a 0% of Loan Origination Charge with a total closing cost of $2,564.

Reality #1: After multiple wildly varying LEs, I ended up with a 0.625% Loan Origination Charge with a total closing cost of $4,358.03.

Lie #2: We can have this loan completed within a month.

Reality #2: It took over two months. We had to pay for a rate lock extension because they blew it.

Lie #3: I locked your rate today.

Reality #3: My rate was not locked on the day indicated by Missy/Melissa. I have, as of yet, to get a clear answer on when that supposedly happened.

Lie #3: We will pay for your appraisal.

Reality #3: I ended up paying for the appraisal.

Lie #4: You can make biweekly payments.

Reality #4: Closing documents state that partial payments are not accepted.

Lie #5: Your loan will only get better and the numbers presented in this LE will only get better.

Reality #5: My house appraised for more than expected and my loan got worse on virtually every measurable metric.

Please do yourself a favor. If you plan on gambling by allowing PEM/LoanPal to provide you with lending services do yourself a favor. Hedge your bets. This means, go through this process with multiple lenders at the same time. The PEM/LoanPal offer may be the best one, but they will not follow through. They will not be timely. They will not honor their word. When they start to mess around and miss deadlines or start to change their LEs, you can drop them and continue on with a reputable company.

I timed my refinance at a good time to get a great rate offer from multiple companies. PEM/LoanPal had the best offer at the time and because they were so slow, I ended up having to make a decision on the other mortgage company offers. After getting multiple reassurances along the lines of, "Don't worry about the numbers, we will fix them at the end. We will take care of you.", I decided to go with PEM/LoanPal. This was a mistake and it ended up costing me in opportunity and real money costs.

PEM/LoanPal will lie to you. They will offer you great loan terms only to change them at the end. Don't fall for it.

We have received the complaint, please allow for 3 working business days for a reply in efforts to resolve the matter.

Mr. [redacted], thank you for providing this information to us. We are gathering the information we need on our end to reconcile this request. Please allow 48 hours (2 business days) for us to get in contact with all parties involve with this loan.

A loan process was started for a refinance with Loanpal. I was denied a loan due to a hold up with my divorce. Part of the process involved Loanpal securing a $495 dollar payment for an appraisal of my property. Loanpal was given the money immediately from my account. Upon learning of the denial for the refinance I was told a refund would take a week to process. I waited the week and no money. I contacted the loan officer my email and by phone several times only to be told the refund will take 24 to 96 hours more.

A loan process was started for a refinance with Loanpal. I was denied a loan due to a hold up with my divorce. Part of the process involved Loanpal securing a $495 dollar payment for an appraisal of my property. Loanpal was given the money immediately from my account. Upon learning of the denial for the refinance I was told a refund would take a week to process. I waited the week and no money. I contacted the loan officer my email and by phone several times only to be told the refund will take 24 to 96 hours more.

A loan process was started for a refinance with Loanpal. I was denied a loan due to a hold up with my divorce. Part of the process involved Loanpal securing a $495 dollar payment for an appraisal of my property. Loanpal was given the money immediately from my account. Upon learning of the denial for the refinance I was told a refund would take a week to process. I waited the week and no money. I contacted the loan officer my email and by phone several times only to be told the refund will take 24 to 96 hours more.