Loanpal

I paid Loanpal a total of $495.00 for an appraisal fee wich was never performed on my home due to me cancelling out on the deal. Payment was remitted to them on Mar.02, 2018 and I cancelled 2 weeks later. I have called and emailed to *** at least a dozen times asking for my refund and nothing has been returned to me.

Our records indicate that our district sales manager, [redacted] has spoken and resolved the matter with Mrs. [redacted]. Paramount has issued a return for the appraisal fee of 450.00. Please allow up to 10 business days to for check.

For the past week I been trying to make a darn payment I’ve called about 100 numbersthey toss me to a customer service they can’t give the number but no one will ever pick up after it rings dozens of times
I recently re financed to get away from Citi I started with a Paramount then in the middle of doing business they switched over to Loanpal I am really concerned and after I just noticed the government action against them I just feel like my experience has to go to the proper authority
Please help

For the past week I been trying to make a darn payment I’ve called about 100 numbersthey toss me to a customer service they can’t give the number but no one will ever pick up after it rings dozens of times
I recently re financed to get away from Citi I started with a Paramount then in the middle of doing business they switched over to Loanpal I am really concerned and after I just noticed the government action against them I just feel like my experience has to go to the proper authority
Please help

I paid Loanpal a total of $495.00 for an appraisal fee wich was never performed on my home due to me cancelling out on the deal. Payment was remitted to them on Mar.02, 2018 and I cancelled 2 weeks later. I have called and emailed to *** at least a dozen times asking for my refund and nothing has been returned to me.

I paid Loanpal a total of $495.00 for an appraisal fee wich was never performed on my home due to me cancelling out on the deal. Payment was remitted to them on Mar.02, 2018 and I cancelled 2 weeks later. I have called and emailed to *** at least a dozen times asking for my refund and nothing has been returned to me.

For the past week I been trying to make a darn payment I’ve called about 100 numbersthey toss me to a customer service they can’t give the number but no one will ever pick up after it rings dozens of times
I recently re financed to get away from Citi I started with a Paramount then in the middle of doing business they switched over to Loanpal I am really concerned and after I just noticed the government action against them I just feel like my experience has to go to the proper authority
Please help

We are looking into this file on our end, please allow 2 working business days for a reply.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. They have refunded the money and have worked well with me, however for the record I did inform them of the PACE loan at the start of the process. The statement that I gave false information is erroneous.

I am rejecting this response because: Paramount Equity Mortgage, LLC should be able to review my loan file by the loan # they assigned to me and my son. They can also use the property address and or our email address; however I left two messages for [redacted] with the loan # and my phone #. I asked him to contact me asap to discuss this matter. I'm currently waiting to hear from him.

Paramount finally refunded my money this morning.Thank you,

Thank you for providing this information. We are looking into this request on our end and gathering the information necessary to complete the request. Please allow up to 2 business days.

Mr. [redacted] we apologize for any inconvenience that may have been caused. We have gone ahead and update your record to DNC. Again we do apologize and appreciate you providing this feedback to better our service and customer experience in the future.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company...

called me and provided an apology and explanation of what happened. They also said that they would refund the amount of the appraisal that I asked for. In return, I will take down the complaint when I have received the refund which is still pending.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

Thank you for providing this information. We are looking into the file on our end.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.

Will G with Loanpal was not the first lender to call when we started looking at refinancing but when he did call he was sincere and honest about what Loanpal would do to make our lending experience a positive one. He took the time to answer all my questions and helped me to completely understand the process and he made himself available via phone/text as we went through the whole process.
In our ignorance we had initially decided to go with a different lender who actually told us that we needed to give a credit card number to lock in a rate and get an appraisal and didn't even lock in the quoted rate until I gave them a competitors bid. Will, who had already locked our rate with Loanpal and committed to appraisal in the loan costs, called me to see if we were ready to move forward. I told him that we had decided to use the other lender. He sounded disappointed but was not rude or angry. Later I received a pleading yet informative email from Will about the lender we had chosen which caused me to think twice about using them. With further research about Loanpal(which was mostly positive) and finding out that the other lender was known (and had actually been sued) for using "bait and switch" tactics, I was convinced that I had gone the wrong way. The other lender's appraisal was done at this point (we were charged for it) and we were fully approved with them too. I called Will to ask what we could do if we were now to use Loanpal instead. He was very understanding and willing to go the extra mile to get us the best deal possible. He got the loan costs down even more, with no out of pocket costs and even got the cost of the appraisal waived in the end. We moved forward quickly and were able to close and fund a week before the rate lock expired.
I would recommend Will to anyone who is looking to get a loan.