LEADERS

Tell us why here...The merchant signed a contract with LEADERS and signed an equipment agreement, both explained the fees the merchant would be billedThe contract included the $PCI compliance fee and the equipment agreement stipulated the amount the merchant must process each month to avoid the $feeThe merchant signed both agreements and had copies of the agreements sent to his e-mailIf the merchant did not agree to the rates and fees listed in the agreements then he should not have signed themAs a final good faith gesture LEADERS will refund both the PCI compliance fee and the equipment feeThe merchant can expect his refund of $in 5-business daysLEADERS considers this complaint resolved and closed

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possible, and to receive a complaint such as this is dishearteningAs a result of this complaint LEADERS has investigated what the merchant has been billed versus what was in their contractAll
rates and fees billed to the merchant were part of their signed contractLEADERS ensures each merchant has a copy of their signed contract e-mailed to them immediately after they sign and submit the contractThe email address the signed copy is sent to is the same e-mail the application was sentLEADERS is unsure as to why the merchant would have any issues opening this link as we have not had any problems with that in the pastLEADERS has sent the merchant copies of the contract as requested to the e-mail address requested, we are not sure why the merchant is not receiving the copy of the contractWe will mail a copy of the contract to the address on the accountLEADERS has done nothing misleading, but as a good faith gesture LEADERS will refund the $ETF that was billed to the merchant as soon as it clears our reject reportIf the ETF does not clear the merchants bank account LEADERS will waive the collection balance that is currently owed and the $that did not clear from our collection departmentLEADERS considers this complaint resolved and closed and wishes the merchant much success

Leaders Merchant Services, LLC, endeavors to provide superior merchant processing servicesIn our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed AgreementLEADERS has it’s merchants sign a
contract so there is no confusion about what they are going to be billedIf the merchant did not agree with what was in the agreement they should not have signed itLeaders incurs costs for all accounts whether they process any transactions or not, however, as Good Faith gesture LEADERS will refund the $ETFThe merchant should receive their refund in 7-business days after the charge clears our reject reportLEADERS considers this complaint resolved and closed and would like to wish the merchant much success in their business

LEADERS Merchant Services strives to provide every merchant
with the highest quality merchant services possibleIn our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service
records, which includes the merchant’s signed agreementAll
merchants are able
to review the online application prior to signing as well as receiving a copy
of the application via an emailed link after the application is submittedThe
application that was reviewed and signed by this merchant shows the Monthly
Minimum as well as the PCI Annual Fee that was billedOn January 19, 2016,
our Customer Service Department attempted to go over fees that were billed however
the merchant declined stating it wouldn’t be worth itA month later on
February 16, this merchant contacted our Customer Service Department again
to go over feesWhen we offered adjustments to retain the merchant, she
declinedAll merchants who are set up with Payware as this merchant was,
receive an email once the account is closed informing them the Payware Gateway
has been deactivatedThat is the email this merchant receivedThe $that
was billed was for the card reader that was part of the Free Terminal Program
the merchant agreed toPer the Free Terminal Letter that was signed by the
merchant, the free card reader was to be sent back to LEADERS within days of
the termination dateBecause the reader was not returned, the merchant was
billed for that readerIf merchant is able to send back the card reader,
LEADERS will refund this merchant the $that was billed as long as the
card reader is in good working conditionLEADERS asks that this merchant call
our Tech Support Department with instructions on the return of the card reader

Leaders Merchant Services strives to provide every merchant
with the highest quality merchant services possibleIn our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service
records, which include the Merchant’s signed AgreementThe
Agreements, formed
by the 4-page Merchant Application, and Merchant Services' “Program Guide”,
clearly indicate that the merchant has, in fact, been billed correctly
according to the documents they signedThe contract which all merchants are
required to sign ensures all parties involved understand the rates and fees
that are going to be billed to the merchantAll rates and fees have been
clearly indicated in the contract for the merchant to see prior to signing
This merchant’s signed agreement acknowledges they read the agreement and agreed
to all rates and feesThis merchant has been in contact with our Customer
Service Department regarding fees that were charged and has received refunds
for these feesAs a good faith gesture, LEADERS will refund the Enhanced
Security Fee and close the account with no Early Termination FeeThe refund
will take approximately 7-business daysLEADERS wishes the merchant good
luck and considers this complaint resolved and closed

This company is scammersToo much hidden feesHighly do not recommend him

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low ratesLEADERS has reviewed the merchants complaint and our recordsLEADERS has billed the merchant according to the signed contractThe contract is
what governs our relationship with the merchantThe $monthly minimum the merchant feels she should not be paying was in the signed contractLEADERS has all merchants sign a contract so that they know exactly what they will be billed for the services we provideThe contract governs our relationship with the merchantAs for the merchant not being able to see the contract to know what she was signing, LEADERS cannot take responsibility for that, the merchant is responsible for anything she signs regardless of disabilitiesAs a good faith gesture LEADERS will refund the $billed in the 9/month end statement and the $billed in the 8/month end statement for a total refund of $The merchant should expect her refund in 5-business daysAs a final good faith gesture LEADERS will waive the $ETF and close the merchants account per the request of this complaintLEADERS wishes the merchant much success and considers this complaint resolved and closed

As a one of the fastest growing merchant service providers in the nation LEADERS takes pride in resolving any issues a merchant may have with LEADERS as quickly as possibleLEADERS has reviewed the merchants’ complaint and pulled the signed contractTo ensure full disclosure during the
application process, LEADERS created an Online ApplicationDuring this Online Application process, on their computer screen, the merchant can clearly and easily see each and every rate and fee as well as the complete terms and conditions applicable to the Merchant Account they will be opening with usIn addition, once the merchant completes the Online Application, they are sent a link via email that will allow them to print a hard copy of the documents they signedThese documents also include the Rates, Fees, Terms and Conditions for their Merchant AccountIf the rates and fees did not match what the merchant and the sales representative discussed then the merchant should not have signed the contractLEADERS has several different offers with different rates and fees for each offerThe offer the merchant accepted included an Early Termination Fee and the rates and fees he was billedThe Early Termination Fee billed to the merchant was in his contract and is billed to the merchant if the merchant closes their account prior to the end of their year contractThe merchant was billed the $ETF because he closed his account after months of serviceAs a good faith gesture, LEADERS will refund the $ETFAs a final good faith gesture LEADERS will also refund the $in non-compliance fees the merchant was billedThe merchant was reminded to take the survey or be billed the non-compliance fee each month in his monthly statement messageThe merchant should expect a refund in the amount of $in 7-business daysThe refund may come in two separate depositsLEADERS would like to wish the merchant much success and considers this complaint resolved and closed

LEADERS understands that the merchant is very frustrated with the situation, and LEADERS has tried very diligently to work with the merchant to resolve the issues she has had while processing with LEADERSOne of LEADERS representatives spoke with the merchant on 4/18/and the merchant advised she will be stopping payment on all charges from LEADERSLEADERS has waived the merchant’s collection balance of $and it is our intention to not do any further collections on this accountLEADERS wishes the merchant much success and considers this complaint resolved and closed

LEADERS has been serving merchants since We work hard to
resolve all complaints our merchants have as quickly and accurately as
possibleLEADERS would like to make adjustments on this merchant’s account as
well as refund the difference that would have been billed for
November,
December, and JanuaryThis refund will take approximately 7-business days
LEADERS requests that the merchant contact our Customer Service Department
should she have any questions or if she hasn’t received the refund within the
approximate time frame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10001091, and find that this resolution is satisfactory to my company
I will send a Money Order for the months as I agreed: ($+ $7.95) x or $unless portions have already been otherwise deducted.
I will not use this to shirk the responsibility I had felt my company was morally obligated to
If there were terms about minimums they must have been obfuscated in fine print as to not convey my understanding with the representative and his verbal indications about ($+ $7.95) minimum charges
Regards,
*** ***, V.PDynamic Data Objects Corporation

Complaint:
I am rejecting this response because: It is unconscionable to charge some one hundreds of dollars for a service that was of no use whatsoeverAn honest company would have exceptions and would care what the public thinks of this kind of practiceReminds me of Wells Fargo somewhat
Regards,
*** ***

LEADERS has been serving merchants since We work hard to
resolve all complaints our merchants have as quickly and accurately as
possibleIn our efforts to resolve this merchant’s issue, LEADERS has
thoroughly reviewed our Merchant Service records, which include the
Merchant’s signed
AgreementThe Agreements, formed by the 4-page Merchant Application, and
Merchant Services' “Program Guide”, clearly indicate that the merchant has, in
fact, been billed correctly according to the documents they signedThe
contract which all merchants are required to sign ensures all parties involved
understand the rates and fees that are going to be billed to the merchantAll
rates and fees have been clearly indicated in the contract for the merchant to
see prior to signingThis merchant’s signed agreement acknowledges they read
the agreement and agreed to all rates and feesThis merchant has been in
contact with our Customer Service Department regarding lowering fees which were
updated on the account in NovemberOne of the fees that was billed for
November is the PCI Annual Fee which is listed on page of the signed
agreementLEADERS will refund the PCI Annual Fee that was billed as well as
close the account per this merchant’s requestThe refund will take
approximately 7-business daysLEADERS wishes the merchant good luck in
future endeavors and considers this complaint closed

LEADERS gives all merchants the opportunity to review their agreement prior to submitting to UnderwritingMerchants are also given a link to save the agreement for their recordsWhen this
merchant spoke with our the Customer Service department, this merchant declined receiving a copy of their agreementAlthough this merchant was explained the rates as mentioned in the agreement, LEADERS will waive the Early Termination Fee on this account as a courtesyWe will rush the closure process and this merchant will be notified via email when the account is closed

What can I sayI had a very negative experience with that companyI was lured into that company by one of the Leaders RepThe Rep clearly told me that I won't have any fees if I don't buy from them the swiping merchant machine (whatever it's called), I relied on his words and I just clicked through every step throughout the process as instructed by the repThe rep re'assured throughout every step that there's no fees whatsoever involved expect for every credit card swipe, I will be charged a fee as verbally agreed
After singing up, I started being charged all kinds of unknown fees that are directly withdrawn from my checking accountAnd then, all the excuses comes in
I was reassured that all fees will be reimbursed after confronting the rep with those stealing practices, but that off course never happenedI called them up so many times, but nothingVery dissapointingThis company is extremely not honest and they have no problem to lie straight out
Make yourself a favor and stay away of them!

LEADERS has been serving merchants since We work hard to resolve
all complaints our merchants have as quickly and accurately as possibleIn a
good faith gesture, LEADERS will refund the Early Termination Fee that was
billedThis refund will take approximately 7-
business daysLEADERS wishes
the merchant good luck and considers this complaint resolved and closed

LEADERS works hard to resolve all
complaints our merchants have as quickly and accurately as possibleOur
records indicate our Installation Department was in contact with the merchant immediately
after the account was approved to get the merchant’s VXterminal
reprogramed
The merchant advised LEADERS her terminal was locked and she was sending the
terminal back to her previous processor to get clearedEven though LEADERS was
waiting for the merchant to receive her terminal, our Installation Department
continued to follow up with the merchant to complete the reprogram All fees that were billed were listed on the
application which the merchant was able to review prior to signingLEADERS
fulfilled our part of the agreement to the best of our ability and wishes this
merchant good luck in future endeavors

LEADERS has contacted the merchant and are currently working with the merchant to get an exception so that he can pass the PCI compliance surveyThe merchant is having issues with the PCI compliance survey due to his internet ports for his surveillance camerasLEADERS will ensure the merchant
is either given an exception or we will close his account with no Early Termination FeeLEADERS will refund all $non-PCI compliance fees to the merchant

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud departments in the industryWhile LEADERS can appreciate all of the merchant’s frustrations, our Risk Management department has followed Industry-wide standards and protocol by holding and
validating the merchants monies and transactions in order to protect against the threat of high risk transactions and fraudulent activityIn our efforts to resolve the issues stated in this complaint, LEADERS has thoroughly reviewed our copy of the merchant’s signed Agreement (formed by the 4-page Merchant Application, and the Merchant Services’ “Program Guide”)LEADERS would like to refer the merchant to the Merchant Services’ “Program Guide”, page 20, section “Association Compliance”: ‘MasterCard, Visa and Discover have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credits and Chargebacks, and increased deposit activityIn the event you exceed the guidelines or submit suspicious Transactions as identified by an Association or any related program or reports, you may be subject to: (i) operating procedure requirement modifications; (ii) incremental Chargebacks and/or fees; (iii) settlement delay or withholding; (iv) termination of your Agreement; or (v) audit and imposition of fines.’ It is the merchant’s responsibility to know and to understand the terms of the signed Agreement prior to processing credit cardsIt is also the merchant’s responsibility to abide by these terms in order for the terms of our business relationship to be advantageousLEADERS risk department flagged and held the merchants’ transactions to verify the suspicious transactions that were brought to the attention of our risk departmentWhen the merchant called our risk department about the held funds they were told the representative who was handling their case was out sick but was advised to send all paperwork to the representative answering the phoneLEADERS released all funds on 5/12/after verifying the transactions with the cardholders which can be a very lengthy processThe funds should already be in their accountAs per the merchants request in this complaint, LEADERS has closed the merchants account with no Early Termination FeeLEADERS wishes the merchant well with their business and considers this matter resolved and closed

LEADERS has been serving merchants since We work hard to
resolve all complaints our merchants have as quickly and accurately as
possibleAfter further review of both merchant accounts, LEADERS will refund
the Early Termination Fee that was billed for each accountThis
refund will
take approximately 7-business daysLEADERS wishes the merchant good luck
and considers this complaint resolved and closed