LEADERS

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possible. In our efforts to resolve this merchant’s issue,...

LEADERS has thoroughly reviewed our merchant service records which includes the merchant’s signed agreement and recorded conversations. After review, LEADERS acknowledges the misunderstanding between the representative and the merchant about what was being asked. LEADERS will refund this merchant the Early Termination Fee that was billed. LEADERS will also refund the purchase price of the card reader due to the card reader not being mailed out.

LEADERS has thoroughly reviewed our Merchant Service records which includes phone records from January 2016. This merchant called the Support department regarding locked terminals he purchased...

from another company. The Support Department advised this merchant his options which included the Free Terminal Program with an extended contract. This merchant agreed to this program and the Free Terminal Letter and Addendum to Merchant Agreement was signed January 18, 2016. Installation of the new terminals was completed January 21, 2016 and this merchant has been processing up until June 2016. Copies of these documents have been emailed to this merchant along with their original contract and the closure form. Tell us why here...

LEADERS has been serving merchants
since 2000. We work hard to resolve all complaints our merchants have as
quickly and accurately as possible. In our efforts to resolve this merchant’s
issue, LEADERS has thoroughly reviewed our Merchant Service records, which
include the...

Merchant’s signed Agreement. The Agreements, formed by the 4-page
Merchant Application, and Merchant Services' “Program Guide”, clearly indicate
that the Merchant has, in fact, been billed correctly according to the
documents they signed. Our LEADERS Support Department has been working with
this merchant since their approval date by issuing refunds and lowering fees.
If the merchant would like to continue processing, we can make a few more rate
adjustments. If the merchant would like to close the account, we can also close the account and waive the Early Termination Fee. We ask that the merchant call Monica
at 800-985-2566 extension 130 with her decision.

Complaint: 11005211
I am rejecting this response because:
 
They have to issue refund to money collected without my permission which I find illegal, If they refuse I will go to press and other medias organization after 30 days from today even I will make it know on face book and other network round the world on how they used their position to rub other people. they know they have collected over thousand plus from me without authority and they fill they can go free in America, as a citizen of this nation and human right activities I know what to do, but I am taking it slow, from my end even they should go back as 2014 when they started removing the money from my account thinking this man no nothing so they can collect as much as they want from his accountIf I take them to court I know how much I will collect for making my home and family into trouble even bank charge me over draft when I have no money in the account.After 30 days I will go to court and press and all other media organization including CNN, FOX News and othersRegards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10751943, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Per LEADERS response to the merchant’s complaint on 6/5/2014 LEADERS processed a refund for the $350 ETF billed to the merchant. As per our response the refund would be processed as soon as we had confirmation that the fee had cleared our reject report. A refund in the amount of $350.00 was processed on 6/6/2014 and the tracing number for the deposit is [redacted]069734. Per our records the funds were deposited on 6-6-2014. LEADERS also mailed a copy of the signed contract to the merchant for his records since he was unable to open the link sent to him. LEADERS considers this complaint resolved and closed.

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possible. In our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes the Merchant’s signed agreement. Each...

online application is
marked with the IP Address of where the application is being reviewed and
signed from. Our Technical Support Department also worked with the merchant to activate
their Authorize.net gateway. LEADERS apologizes for the experience the merchant
received when speaking with our Customer Service Department. As a good faith
gesture, LEADERS will close the merchant account and waive the Early
Termination Fee.

Do NOT use this company. The sales rep will promise you the moon. I started a very small business and needed a way to charge customers for a one-time market day show. I expressed that I could not be subject to monthly or annual fees, nor any kind of annual contract. He assured me that he would have all of that waived. He was very interested in my business and even offered suggestions for products. I received the contract and noticed that a monthly fee was in the contract. I called the sales person right away and he said he would have it removed. Shame on me for not reviewing their contract with my own attorney. Watch out for small print! I have been charged a monthly $25 fee and an annual $160 fee. Once I realized this, I called to cancel my account right away. I filled out the cancelation form, signed and faxed back to the company. Never did the person tell me I was subject to a $350 cancelation fee and she never asked me to mail back the hardware. They continue to deduct fees from my checking account associated with my account, even after I canceled. They have also charged me a $50 fee for not mailing the hardware back in. Again, they didn't ask me to do that.
I feel completely duped by this company especially because I went with them versus the well know 'Square' because of the numerous positive feedback and recommendations on the web and because of the sales job I was given with a detailed comparison of Leader's fees vs. Square. Come to find out, all of the positive reviews and recommendations all come from the same IP address coming from India. Leader's paid a company to place false reviews for the company. BE FULLY AWARE and stay away from this company! There needs to be investigation into this company. I will be filing a complaint to start this with the FTC.
I got the

LEADERS appreciates this merchant's feedback. LEADERS takes pride in being an honest company which means abiding by each application that is reviewed and signed by each merchant. LEADERS contacted this merchant in an attempt to rectify this merchant's issues however, this merchant declined. Unfortunately LEADERS is unable to assist this merchant any further.

LEADERS is a customer service driven company, we strive to provide the best customer service possible. A complaint that a merchant could not speak to someone who could help them is taken very seriously. Per our records the merchant did speak with a supervisor on 4/3/2014 but since the merchant...

signed a contract the ETF refund was denied. The merchant spoke with our account retention department and after being advised of the Early Termination Fee agreed to keep her account with LEADERS if we would lower her monthly minimum fees. LEADERS has diligently tried to work with this merchant, but since the merchant signed a contract with an early termination fee she was charged when she closed her account. Permission was granted to charge this fee when the merchant signed the contract.. As a good faith gesture LEADERS will refund the $250 Early Termination Fee, the merchant should expect her refund in 7-10 business days. We wish her much success and consider this complaint resolved and closed.

Since 2000, Leaders Merchant
Services, LLC, has upheld one of the largest Chargeback and Fraud departments
in the industry. While LEADERS can appreciate all of the merchant’s
frustrations, our Risk Management department followed Industry-wide standards
and protocol by holding and validating the...

merchant’s monies and transactions
in order to protect against the threat of high risk transactions and fraudulent
activity. The merchant processed a transaction that was higher than the
approved high ticket.. As a good faith gesture, LEADERS will refund the Early
Termination Fee of $350 once we have confirmation from the merchants bank that
LEADERS did collect this fee. The merchant was charged an Equipment Price of
$495.00 due to the terminal not being returned within ten (10) days of the
termination date per the signed Free Terminal Letter. LEADERS will also be refunding
the Equipment Price of $495.00 as the terminal was returned on October 28, 2015. Both refunds have been processed and the merchant should see these refunds in approximately 7-10 working days. LEADERS
wishes the merchant good luck in future endeavors and considers this complaint
closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10294569, and find that this resolution is satisfactory to me. Regards, [redacted]

LEADERS has received the merchants complaint and because her phone was not compatible with our system we will resolve this complaint as quickly as possible. LEADERS will refund the $32.95 for the merchant’s November month end fees. The merchant should see her refund in 7-10 business days. We...

wish the merchant good luck with future endeavors!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10792279, and find that this resolution is satisfactory to me.
Regards,
E[redacted]

Complaint: 9927645
I am rejecting this response because:
Nowhere in any documentation that we were provided, in emails from the account representative or verbally were we ever informed that funds would automatically be held for a new account. No business would ever sign up for a service if they were told up front that their funds would be held for days just because they came close to a limit. As we said earlier, nowhere can you find anything in their documentation that indicates the limit is anything other than a daily processing limit. By definition, if you do not go over a limit, nothing should happen. This company needs to either change their practices or change their application to completely explain their rules.
Regards, [redacted]

LEADERS is a company of integrity and is loyal to our merchants. We are very disheartened to receive a complaint of this nature. After a careful review of the merchants’ complaint, account notes and the signed contracts LEADERS would like to mention that in good faith we have already worked with...

this merchant to resolve issues he has had with our company. The merchant originally opened 2 accounts with LEADERS. One account ending in -25 was never used and a second account ending in -33 which he is using. LEADERS sent equipment for both accounts to the merchant and the merchant signed our free equipment agreement for each account agreeing to pay $40 each month his volume was not as least $3000. Both accounts were available to the merchant everyday for use. The merchant sent in a closure letter for the account ending in -25 January and the account was closed in March. LEADERS has already offered to refund the two $40 equipment charges the merchant was billed while his account was still open. We have advised the merchant to send back the equipment in full working order and the $80 refund will be issued, if the merchant does not return the equipment the merchant will be responsible for the full price of the equipment per his agreement with LEADERS. LEADERS has never billed the merchant $99 for equipment fees or any other fees so we are not sure what the merchant is taking about. LEADERS only bills the merchant for the fees the merchant is responsible for each month. We have not billed the merchant $87.78 each month, the merchant was billed $87.78 for his account ending in -33 for the month of February, which is an accurate billing for that month. LEADERS will refund the fees billed to the merchant for January and February for the account ending in -25 for an additional refund of $130. As a good faith gesture LEADERS will refund the $350 ETF the merchant was billed for closing the account ending -25 prior to the end of their 3 year contract. As a final good faith gesture LEADERS will refund the $40 equipment fee the merchant was billed in February on his account ending in -33 since he did not understand how the processing would affect his equipment fees. The merchant should see their refund in 7-10 business days once everything has cleared the reject report. LEADERS would like to remind the merchant that they need to take their compliance survey and become PCI Compliant to avoid the $40 PCI Non-Compliance fee that he is being billed each month. This information was sent to the merchant via their welcome letter and their monthly statement each month. LEADERS considers this complaint resolved and closed and wishes the merchant much success.

This company cheated me by NOT disclosing their terms by their salesman. Salesman told me no charge except % fees. Then they sent me online document and sign and send them online. Finally I try to cancel and when argued they said it is written in FINE prints those terms.
I request all NOT to sign online, all wrong. READ document in hand first... read all terms. Dont belive their salesman

LEADERS strives to provide the highest quality merchant services in the nation. We regret that this merchant is having buyers remorse because he claims he did not understand what he signed, but the merchant agreement governs the relationship between the merchant and LEADERS. All fees billed...

to the merchant were disclosed to the merchant via the signed merchant agreement. The merchant received a link to download his signed merchant agreement once he submitted it to LEADERS. The link was sent to the same e-mail the merchant used at the time of application. If the merchant found the information confusing or did not understand the information in his contract he should not have signed the contract. This merchant’s account was opened on 11/24/2014, and the merchant has processed transactions every month since the account was opened. LEADERS had some trouble with the original bank account information provided by the merchant and that issue was not resolved until 1/27/2015. Funds on hold were released at that time. The merchant’s account was closed on 2/26/2015 due to fees being rejected by his bank as unauthorized. The merchant was billed the $350 Early Termination Fee because his account was closed prior to the end of his contract with LEADERS. If the merchant pays the fees owed to LEADERS in the amount of $520.72 there will be no negative reporting on his credit. The merchant can contact customer service at ###-###-#### to discuss payment on his account. LEADERS considers this complaint resolved and closed.

Complaint: 11412014
I am rejecting this response because it is NOT acceptable to provide a potential client in writing (email) that there will be no customer service and minimum discount fees as part of the 3-year contract and then create a loop hole within the contract that supersedes that statement within the email.  This is deceiving and I still have not received an explanation on why this email was sent to me and what processes are in place to provide controls that would prevent an account manager from deceiving a future client.
Leader's sales process is as follows:  1.) Account Manager sends an email to the client that lists an introductory fee schedule, but they don't mention the word "introductory or promotional".  The client believes that they will not incur these fees for the 3-year contract.  2.)  The account manager walks the client through the signing of the contract, which contains inconsistent wording from the email on how fees can change on any statement.  3.)  After a couple of months to a year of starting the contract, the fees go up.
This is NOT acceptable and Leaders continues to focus their response to my complaint on solely the wording in the contract but does not mention the purpose that the email served. PLEASE ADDRESS HOW THIS EMAIL WAS NOT CONSISTENT WITH THE CONTRACT.  THE FEES WAIVED ON THE EMAIL WERE NOT PRESENTED AS AN INTRODUCTORY OR PROMOTIONAL OFFER.
Regards,
L[redacted]

The LEADERS Support Department was able to work with this merchant and assist with closing her account. LEADERS wishes this merchant the best of luck in future endeavors and considers this...

case closed.