LEADERS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10287839, and find that this resolution is satisfactory to me.
Regards, [redacted]

VERY DECEPTIVE ADVERTISING!! They advertise rates starting as low as .335%. That may be the case, but if the card is "this" type of card or "that" type of card, there may be more fees. I have been a customer of theirs for 2 months, and the first statement I received showed an effective rate of 4.75%. I was paying that with my old processor! I decided that I would not use them and stopped halfway through the 2nd month and to my dismay, I just received a statement that showed an effective rate of 5.6% for the month.
I decided to discontinue their service and once again a surprise! I was told that was fine but I would incur a termination fee of $350.00! Surprise, I had a 3 year contract. Now this is a lot my own fault, but I guarantee had the person I talked to originally on the phone said ANYTHING about a 3 year contract, I would have run as fast as I could. I'm 64 years old and don't plan on being in business but for another 2 years at most. I'm sure that it is in the mountain of paperwork that I received concerning the term of the agreement but in this day and age, you can get too trusting with people you talk to on the phone.
At any rate, as I said, I shoulder a lot of the blame but it will be worth $350.00 to be separated from this company.
DON'T BE FOOLED BY WHAT SOUNDS LIKE A LOW RATE! THE OLD ADAGE "IF IT SOUNDS TOO GOOD TO BE TRUE" CERTAINLY APPLIES TO THIS OUTFIT!!

the main reason for my complaint was the $350 termination fee and the other $160 annual charge.  
Complaint: 11234457
I am rejecting this response because:
Regards,
[redacted]

Complaint: 10957106
I am rejecting this response because:was told to call back on 11/27/2015.The person I was dealing with Star Adams.She was not there,her dept was closed.Have not received $350.00as promised and have not received $2432.69
as promised.These people are are trip!!!!!!!! I am rejecting this until all monies are back in my business acct.
Regards,
H[redacted]

LEADERS has been proudly serving our merchants for the last 15 years. LEADERS strivesto resolve all complaints our merchants have as quickly and accurately aspossible. In our efforts to resolve this merchant’s issues, LEADERS hasthoroughly reviewed our Merchant Service records,...

which include the Merchant’ssigned Agreement. All rates and fees have been clearly indicated in thecontract for the merchant to see prior to signing. If for some reason the salesrepresentative failed to go over any fees the merchant will be charged, thecontracts detail the fees so the merchant can clearly see them before signing.This merchant’s signed agreement acknowledges they read the agreement andagreed to all rates and fees. As a good faith gesture, LEADERS has already refundedthe $250 Early Termination Fee and refunded the $129 annual PCI fee. Themerchant should see this refund in approximately 7-10 business days.  LEADERS wishes the merchant good luck andconsiders this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10421985, and find that this resolution is satisfactory to me.
Regards, [redacted]

Complaint: 11234457
I am rejecting this response because:
LEADERS never asked me to return the unit or I would have. All of the fees they charge and in very small print and were not discussed by the sales person who sold this service to me. The $350 'early termination' fee was never mentioned when I called to say that the service wasn't conducive to a small business like mine. When I told her I would need to cancel my service, she never asked me to return the unit nor that I would be charged $350 for an early termination fee.
Regards,
M[redacted]

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possible. In our...

efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records. LEADERS has not and does not charge merchants rates and/or fees that have not been disclosed to the merchant in advance. All charges to this merchant are as previously disclosed and the merchant did sign a merchant agreement that included an Early Termination Fee. As a good faith gesture, LEADERS will remove the Early Termination Fee so this merchant may close their account at any time (please contact our customer service team to process the request). LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed. 
Tell us why here...

Unfortunately we cannot find any account under this name or email address. If you could please provide us with the last 6 digits of your Merchant ID Number we would be happy to do some further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9987588.
To clarify some points~
The initial Leaders representative very clearly offered a monthly fee of $8, not $25. 
Leaders advertises on www.leadersccprocessing.com "Free set up" and "Zero out of pocket expense to start." 
This indicates that any initial "boarding fees" belong to Leaders, not the applicant.
As I recall, the application document did not specify exact fees--it was a generic form.
I was not informed of additional fees, including early termination, in any written or verbal communication.
This resolution is satisfactory to me.
Regards,
[redacted]

LEADERS is a leader in the Merchant Services Industry. We stand behind our services 100%. The fees involved in providing our services are minimal to our merchants. The $129 PCI compliance fee is clearly stated in each merchants’ contract on page 3. The contract is sent to the merchant via a...

link to the same e-mail the application was sent to. The $129 annual PCI compliance fee charged to merchants in their third month of processing covers the cost incurred to ensure the merchant is PCI complaint and ensure the merchant does not have issues with fraud or stolen credit card information through their terminal. As the credit card industry moves further into the technological world there is more risk of the information sent to the processors being hacked and used fraudulently. The Credit Card industry has set new standards to ensure the cardholders information does not get broken into and compromised, with that is a substantial cost. To keep processing costs down LEADERS bills merchants a $129.00 annual fee to cover the cost of keeping their merchant account safe from outside invasion and possible costly fraud situations. In regards to the fees, the Sales representative did tell the merchant there were no other monthly fees other than the $7.95 a month as well as she would have no Early Termination Fee which was how she was billed. The annual PCI compliance fee is not a monthly fee so therefore was not mentioned when the rep and the merchant were discussing the monthly fees. As a good faith gesture LEADERS has already refunded the $129.00 to the merchant and the merchant should see that refund in her bank account within 1-2 business days. LEADERS has reviewed the phone calls and the e-mails between the merchant and her representative. The e-mail sent to the merchant on 2/4/2014 did mention a $5.00 monthly fee but when listening to the phone call from 1/28/2014, while the merchant was filling out her contract, the merchant agreed to the $7.95 monthly fee. She also agreed to the rate structure she was given, not the rate structure in the e-mail that was after the actual signed contract. The merchant changed her mind after the contract was signed and approved, LEADERS billed the merchant according to her contract. Since the merchant worked out an agreement with her representative AFTER the contract was signed and approved, LEADERS will honor the agreement the merchant made with her representative and refund the merchant $4.58 for the overage billed for her processing rates. Also as a good faith gesture LEADERS will refund 2 full months worth of the $7.95 monthly fee the merchant was billed instead of the $5.00 the merchant and her representative agreed upon after the contract was signed. Total refund for the monthly fees is $15.90 and may come as a separate refund. The merchant should expect to see her refunds within 5-7 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS has been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s...

signed Agreement. All rates andfees have been clearly indicated in the contract for the merchant to see priorto signing. If for some reason the sales representative failed to go over anyfees the merchant will be charged, the contracts detail the fees so themerchant can clearly see them before signing. This merchant’s signed agreementacknowledges they read the agreement and agreed to all rates and fees. As agood faith gesture, LEADERS has already closed the account and waived the $350Early Termination Fee. In addition, the $161.00 Month end fees have also beenrefunded as an additional good faith gesture. The merchant should see thisrefund in approximately 7-10 business days. LEADERS wishes the merchant good luck and considers this complaint resolvedand closed.

LEADERS takes all complaints seriously. We regret the merchant felt he had to contact the Revdex.com to resolve his issues with our company. We have reviewed the merchant’s signed agreement and have determined that all fees billed to the merchant are in fact correct. If the merchant did not agree...

with the fees in the signed contract he should not have signed it. As a good faith gesture LEADERS will waive the $25 Monthly Minimum the merchant claims he did not know about and we will close his account waiving the $350 Early Termination Fee. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS has thoroughly reviewed our merchant service records and have not received any notification regarding closure from this merchant. Our records also indicate this merchant...

processed ever month between April 2013 to May 2016.  As a courtesy, LEADERS will refund this merchant fees that were billed for July 2016 and have the account force closed.

Per LEADERS' previous response sent to the Revdex.com regarding this merchant's complaint we have already refunded the last 3 months of fees on her account as a good faith gesture, totaling $256.75. As a final good faith gesture LEADERS waived the $250 ETF the merchant was responsible to pay. As explained by our previous response it is required by the merchant to sign a closure letter for LEADERS to close their account. The merchant did sign her contract to begin her account electronically but we do not have the closure process set up on electronic signature so a signed closure letter is required. As a courtesy LEADERS accepted the Revdex.com complaint as a signed request to close her account. LEADERS has explained to the merchant how to close her account properly and since the merchant did not properly close her account, the merchant account continued being billed. LEADERS does not owe the merchant any further refunds. It is the merchants responsibility to adhere to the agreement she signed. LEADERS considers this complaint resolved and closed.

LEADERS gives every merchant an opportunity to review each application prior to submitting. LEADERS reviewed the phone conversation and the Account Executive stayed on the phone during the application process to answer any questions this merchant might have had. This merchant did not ask questions pertaining to the application.

Per this merchant’s request, they were set for a manual batch. Because this merchant failed to close their own batches, LEADERS had to force close the batch so ensure the funds we deposited. As this merchant has been informed before, the ETF is the Early Termination Fee which will be waived from the collection balance once September’s fees have been paid. Unfortunately, LEADERS is unable to issue any refunds for potential revenue lost during power outages and/or terminal issues.

LEADERS has been serving merchants since 2000. We work hard to
resolve all complaints our merchants have as quickly and accurately as
possible. The refund of December’s month end fees was submitted is currently
being processed. As a good faith gesture, LEADERS will also...

refund the Early
Termination Fee that was billed for each account. This refund will take
approximately 7-10 business days. LEADERS wishes the merchant good luck and
considers this complaint resolved and closed.

Complaint: 11684873
I am rejecting this response because:
I explained to the person I talked to at Leaders, that I didn't have any documentation showing that the business was closed on May 1, 2016.
I ask her where would I get such a document. She told me to contact the county office where the business was located.
I did this and the attached paperwork (scan of doc from county.pdf)  is all they sent me back saying the business is closed effective May 1, 2016
 
I faxed this to them, at leaders, with the Close Merchant Request Form they sent me on 8-24-2016 showing where the business had closed.
Regards,
[redacted]

In an effort to resolve this complaint, LEADERS will refund the $350.00 charged to the merchant for the early termination fee that was clearly stated in his signed contract. LEADERS provided the merchant with the services we promised, and the fees billed were in his signed contract. LEADERS wishes the merchant much success and considers this complaint resolved and closed.