LEADERS

As one of the largest merchant services providers in the country LEADERS works diligently to resolve any all disputes with our merchants as quickly as possible. After careful review of the merchants account it is clear the merchant never used the account. LEADERS does not have nor have we ever had a...

$500+ cancellation fee so it is unclear why the merchant is stating we told him that when he tried to cancel his account. The merchant signed a contract for a 3 year commitment to LEADERS. For merchants that have gone out of business, LEADERS will waive the cancellation fee if the merchant shows proof in writing that they have gone out of business. This merchant did not provide this proof to LEADERS therefore we could not waive the ETF. In the merchants’ signed contract the annual PCI compliance fee is explained. Annually the merchant will be billed $129.00 for this fee. The merchant is required to take a yearly PCI compliance survey and is reminded to take the survey on every merchant statement sent to them. If the survey is not taken within 3 months of the required timeframe a $40.00 non-compliance fee is assessed to the merchant monthly until the survey is completed. Once the survey is completed the $40 can be refunded to the merchant. As a good faith gesture LEADERS will refund the $129.00 PCI compliance fee and the $40.00 non-compliance fee assessed to the merchant in his February month end fees. Total refund to the merchant will be $169.00. Since the merchant has already closed his account, as a good faith gesture LEADERS is attempting to stop the Early Termination Fee that was assessed to the merchant, if the fee cannot be stopped LEADERS will refund the fee once it has cleared our reject report in about 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

As a leader in the merchant services industry, Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services to all of our merchants. In our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the...

Merchant’s signed Agreement. The Signed Agreement, clearly indicates that the Merchant has, in fact, been billed correctly according to the documents they signed. If the agreement did not match what the merchant and his sales representative discussed then the merchant should not have signed the agreement. The fees paid from the merchants bank account were for his 9/2013, 10/2013, 11/2013 and 12/2013 month end fees. The merchant did not use the account but is responsible for the $12.95 monthly fees he agreed to as well as the $129 annual PCI compliance fee found in his signed merchant agreement. The merchant was sent a welcome packet explaining that he needed to take a PCI compliance survey to ensure his processing was PCI compliant. The merchant was also sent an e-mail to the same e-mail he sent email to LEADERS to explain he needed to take the survey or he would be billed a $40 NON-compliance fee. Every statement the merchant received also stated the merchant needed to ensure he had taken the yearly PCI compliance survey. The merchant never took the compliance survey in the allotted time so he was billed a $40 non-compliance fee with his 12/2013 month end fees. As a good faith gesture LEADERS will close the merchants account and waive the$350.00 ETF per the request of this complaint. As a final good faith gesture LEADERS will refund the $129 PCI compliance fee and the $40 NON-compliance fee the merchant was billed. Total refund will be $169.00 and the merchant should receive the refund in 7-10 business days. LEADERS considers this complaint resolved and closed.

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchants complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is...

what governs our relationship with the merchant. The $32.95 that was billed to the merchant is the $7.95 regulatory fee and the $25.00 monthly minimum. Both of these fees are in the signed contract so the merchant was billed the fees. If the merchant and his sales representative agreed to a different amount then the merchant should not have signed the contract that included these fees. As a good faith gesture LEADERS will refund the $32.95 the merchant was charged and we will close the account per his written request. The merchant should receive their refund in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS has reviewed our merchant service records and verified the only call we have from this merchant this year was March 2016 when the merchant asked to be place on a seasonal close. The...

corresponding form was emailed to this merchant but never received back. LEADERS will refund this merchant their month end fees for July, August, and September and asks that this merchant call the LEADERS Support Department at 800-985-2566 to assist with the closure form. Please allow 7-10 business days for these refunds to be processed.

Leaders Merchant Services LLC, strives to provide every merchant with the highest quality merchant services possible, and to receive a complaint such as this is disheartening. As a result of this complaint LEADERS has investigated what the merchant has been billed versus what was in their contract....

All rates and fees billed to the merchant were part of their signed contract. LEADERS ensures each merchant is automatically sent a copy of their signed contract to the same e-mail their contract was sent to immediately after they sign and submit the contract. If the information in the signed contract did not reflect what the merchant and the sales representative discussed then the merchant should not have signed the contract or contacted LEADERS immediately. Nothing untruthful has been done by LEADERS. The merchant's bank did not pay the $350.00 ETF the merchant is asking LEADERS to refund so therefore LEADERS cannot refund the fee but as a good faith gesture LEADERS will waive the collection balance of $350 owed by the merchant for closing the account prior to the end of the merchants' 3 year contract. LEADERS considers this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10064309, and find that this resolution is satisfactory to me.
A refund to my bank was made after I complained to the bank. Web Sites still show $0.00 for cancellation.
I accept their response but still claim they have misleading information. Cancellation fees, if any, should be told to the merchant at the time of communication with Leaders.
When a call was made to the salesman responsibile, I was immediately transferred to another department.  
Regards,
[redacted]

LEADERS would like to apologize if there was some misunderstanding of why the merchants funds were held. Our risk department initially held the funds because of multiple charges run on the same card, within days of each other all of them very close to the processing limit for this merchant. All new accounts that start off with transactions close to or exceeding the processing limit will be held to ensure there is no fraud taking place. Once the funds are held a very detailed verification process takes place to ensure the merchant is processing transactions that adhere to the account limitations. LEADERS is no longer holding the merchants funds and considers this complaint resolved and closed.

LEADERS billed this merchant for equipment per the signed ACH form that was received. LEADERS will issue a refund for this merchant as the account was closed prior to equipment being mailed...

out. Please allow 7-10 business days for this refund to be processed.

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low rates. LEADERS has reviewed the merchants complaint and our records. LEADERS has billed the merchant according to the signed contract. The contract is...

what governs our relationship with the merchant. The phone calls we have recorded are for training and quality purposes and are the property of LEADERS, and therefore cannot be shared with anyone outside of our company. We apologize if this causes any issues with our merchant but we have legal responsibilities to adhere to in regard to the recorded phone calls. The $25 monthly minimum the merchant feels he should not be paying was not discussed with the merchant verbally but was in the signed contract. As a good faith gesture LEADERS will refund the $25 billed for 12/13, 1/14, 2/14, and 3/14 month end fees. The merchant was not billed the $25 monthly min in November because his processing met the minimum. Total refund to the merchant is $100 and should be received by the merchant in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

LEADERS does not pass banking information to third-party credit card companies. Our merchant records indicate this merchant applied and was approved for a merchant account with LEADERS on...

February 3, 2016. This merchant was made aware of this approval on February 9, 2016 when the Installation Department called to confirm with mailing address for the terminal. Our Installation Department called and emailed daily until March 23, 2016. Because the merchant account is approved and open, fees were billed based on the agreement that was signed and submitted.

LEADERS Merchant Services strives to provide every merchant
with the highest quality merchant services possible. In our efforts to resolve
this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes the merchant’s signed agreement....

Although the merchant was able
to complete a test transaction with our Installation Department using the ePN
card reader, LEADERS does acknowledge there has been no processing on this
account. LEADERS will refund this merchant fees that were billed for October,
November, and December as well as the Early Termination Fee. The refunds will
take approximately 7-10 business days. LEADERS wishes this merchant good luck
in future endeavors and considers this complaint resolved and closed.

LEADERS works hard to resolve all complaints our merchants have as
quickly and accurately as possible. In our efforts to resolve this merchant’s
issue, LEADERS has thoroughly reviewed our Merchant Service records, which
includes the merchant’s signed agreement. This merchant...

contacted LEADERS on Thursday
March 10th to get a merchant account. Our Underwriting Department
needed to verify business information therefore the application was pending
until final approval on Monday March 14th. When the application was
submitted, the merchant advised us he needed the card reader on Tuesday March
15th but did not want to pay overnight shipping for the card reader.
The Interchange pricing this merchant was quoted is what was listed on the
application. Our application is 4-5 pages depending on the equipment that is
being requested. Because this merchant was getting the credit card reader on
the Free Terminal Program, LEADERS requires a signed Free Terminal Letter which
confirms merchant agrees to the terms of that program. This merchant did not
sign this letter therefore the account was pending until it was received. As a
courtesy, LEADERS will waive the Early Termination Fee on this account and close
the account per the closure form that was received. LEADERS wishes this
merchant good luck in future endeavors and considers this closed.

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s...

signed Agreement. The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. If for some reason the sales representative failed to go over any feesthe merchant will be charged, the contracts detail the fees so the merchant canclearly see them before signing. This merchant’s signed agreement acknowledgesthey read the agreement and agreed to all rates and fees. As a good faithgesture, LEADERS will refund the $129 annual PCI fee. This refund should takeapproximately 3-5 business days to process. LEADERS wishes the merchant goodluck and considers this complaint resolved and closed.

As a leader in the merchant services industry, Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services to all of our merchants. In our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the...

Merchant’s signed Agreement. The signed Agreement, clearly indicates that the Merchant has, in fact, been billed correctly according to the documents they signed. To ensure full disclosure during the application process, LEADERS created an Online Application. During this Online Application process, on their computer screen, the merchant can clearly and easily see each and every rate and fee as well as the complete terms and conditions applicable to the Merchant Account they will be opening with us. In addition, once the merchant completes the Online Application, they are sent a link via the same e-mail address the application is sent to that will allow them to print a hard copy of the documents they signed. These documents also include the Rates, Fees, Terms and Conditions for their Merchant Account. LEADERS has all merchants sign an agreement so there is no confusion about what they are going to be billed. If the application does not reflect what the representative discussed with the merchant then the merchant should not sign the contract. All LEADERS sales representatives are trained to explain the fees a merchant will be billed, clearly there was a misunderstanding between the merchant and the signed contract and the sales representative, but all fees billed to the merchant were covered in his signed contract. There was no attempt to mislead the merchant or hide fees, just a misunderstanding. The merchants contract refers to the annual PCI compliance fee in two places, on page 2 and on page 3 of the contract the PCI compliance fee is explained, (“A $129.00 PCI Annual Compliance fee will be assessed to each merchant initially during the third month following the approval of the merchant account and thereafter will continue to be assessed Annually on the anniversary month of the merchant account approval date.” On page 3 of the signed merchant application it is also stated; “if Merchant is approved, any cancellation by You of this Agreement within three (3) years from the date of approval or is terminated by Servicers due to an Event of Default by Merchant, will be subject to the applicable early termination fees and Merchant will be charged a fee for such early termination equal to (I) $350.00 if terminated before completion of the first year of the Term: or (II) $250.00 if terminated after the completion of the first year of the Term but prior to the end of the third year of the Term (see section 22.1 of the Agreement-program guide).”According to the merchant he did not know of the PCI fees although they were in the contract he signed. LEADERS never received the proper paperwork from the merchant to prove he went out of business but as a good faith gesture LEADERS will refund both the $350.00 ETF and the $129 PCI compliance fee as requested in this complaint. The merchant should expect their refund in 7-10 days as long as all funds clear the merchants bank account. LEADERS wishes the merchant much success in the future and considers this complaint resolved and closed.

I got sold a bill of goods over the phone and was lured into filling out an application. Hidden fees and contract terms were not disclosed to me on the phone. Neither was tiered pricing. When I tried to withdraw my application, it was a pain in the [redacted]. Stay away from these guys. That's the best you can do for your business.

LEADERS takes all complaints seriously. We regret the merchant felt she had to contact the Revdex.com to resolve her issues with our company. LEADERS has carefully reviewed the complaint from the merchant and the signed merchant application. In fact the merchant signed a merchant application with...

LEADERS and in doing so opened a merchant account with LEADERS. The merchant application the merchant signed states on page 2 “c.) the undersigned have the authority to bind Merchant such that, upon acceptance of this Agreement, it becomes a legally binding contract enforceable against Merchant and, with respect to certain provisions, the individual(s)executing this Agreement on behalf of Merchant who is/are making certain representations and promises in his, her or their personal capacity.” When the account was approved the merchant had a binding contract with LEADERS. As a good faith gesture LEADERS will refund the $350 ETF the merchant was billed when she closed her account prior to the end of her contract. LEADERS is not responsible for any insufficient fund fees the merchant may have been billed by her bank. The merchant should see the refund in 7-10 business days. LEADERS wishes the merchant much success and considers this complaint closed.

LEADERS would like to state that if the merchant had contacted Member services the amounts in question in this complaint would have been explained to her. The withdrawal on 10/28/2014 was for the balance of the transactions on 10/26/2014. The merchant had credits in the amount of $86.60 and returns of $211.09. The daily discount for those charges was $1.04. The net amount to the merchant was $125.53 which was withdrawn from the merchant’s account. The $26.77 that was withdrawn from the merchants account was for her October month end fees. The merchant is responsible for the October month end fees since she did process in the month of October and no refund will be issued. The merchant should receive her statement which will give her a total breakdown of all fees billed to her within 5 business days.

Complaint: 11426493I am rejecting this response because all the funds being held HAVE NOT been released. I just called and spoke with "Desirre" via telephone number: She transferred me to the "Risk Department" where I spoke to an extremely rude and unpleasant woman named "Denise," who again transferred me to "Nester's" voicemail when I requested an update regarding the funds being held. I called back again and the phone was again answered by 'Desirre" who then tried to transfer me to "Monica" (Desirre stated she was the last person to notate my account), however she was unavailable. I was then transferred to "C[redacted]" in the 'Risk Department' and after providing her with my business information, she then maliciously transferred my to customer service even though I explained to her I needed to speak to someone is risk about releasing my funds. Leaders Merchant services has again been extremely unhelpful and they are now refusing to assist me at all. 
 
Regards,
O[redacted]

Our merchant service records indict this merchant was approved January 2014 and not billed the Monthly Minimum until October 2014 and the Customer Service Fee was billed April 2015 which were both part of increases this merchant was notified about via statement message the month before. The email this merchant received does not indicate these fees are waived for the length of the contract of 3 years. The merchant account application lists all fees that will/will not be billed on the account. This merchant was given the application to review prior to signing and because the application was submitted and signed by the merchant, all fees listed on the application are valid.

Complaint: 11721479
I am rejecting this response because: leaders wanted a copy of my receipt for $30 sale, which did not exist. Of course I did not have a printer hooked to my cell phone. The bigger question was why they would not waive or reduce the charge for a plan  that was worthless to us.
Regards,
[redacted]