LEADERS

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly
reviewed our merchant service records which includes the merchant’s signed agreement which included an Early Termination fee Our records indicate the card reader was purchased and the account was approved on May 13thBetween May 13th and May 18th, the Installation Department reached out to this merchant via telephone and email with no reply until May 19th when the merchant requested to close the account, this also being the reason the card reader was not mailed outThe Merchant account was then closed May 23rd Since the merchant never took possession of the card reader and the account was only open for a very short amount of time with no transactions, LEADERS will refund the Early Termination Fee that was billed as well as refund the purchase price of the card readerPlease allow 7-business days for the refund to be processedLEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10310622, and find that this resolution is satisfactory to me However, this should never have occured Searching the Revdex.com database concerning Leaders and communications with Wells Fargo and research of web based complaints indicate this is a far too common expetience with Leaders Also, my experience with their customer service is close to doing business with loan sharks BEWARE!!!! DO YOUR RESEARCH BEFORE DOING BUSINESS WITH THIS COMPANY
Regards, *** ***

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed
our Merchant Service records, which includes the merchant's signed agreementThe $fee this merchant is referring to is the monthly minimum that was listed on the signed application and not an equipment feeThe merchant was also billed $which was also listed on the applicationThis merchant received her free card reader on March 21st and our Installation Department called and emailed this merchant daily to assist with the installation of her card readerOn April 15th, this merchant contacted our Customer Service Department requesting to close the accountWhen the merchant was advised she would need to speak with another department, the merchant disconnected the call and replied to one of the emails our Installation Department had sent stating she was no longer interested in the serviceLEADERS Management approved waiving the Early Termination Fee on this account and the closure form has been emailed to the merchant on multiple occasionsOnce the closure form is received back and signed by the merchant, LEADERS will close this merchant’s account

Absolute worse customer service ever! Rep's are rude and are not very knowledgeable about their products and servicesThey promise to return phone calls but never doWould not recommend this company to my worse enemy

LEADERS is one of the fastest growing merchant services companies in the country, we have achieved this through our superior customer service and excellent ratesTo hear a complaint of this nature is dishearteningLEADERS has reviewed the merchants account and although there was never any promises
made to the merchant that the card reader would work on her phone if she had a case on it, LEADERS has already agreed to close the merchants account with no ETFAs for matching other companies rates we can only do this if we can compare the processing the merchant is already doing and do a side by side analysisThe merchant never processed with us so that process was not possibleLEADERS did offer to reduce the merchants’ monthly fees but the merchant refused our offerAs a good faith gesture LEADERS will close the merchants account and waive the EARLY TERMINATION FEE of $LEADERS considers this complaint resolved and closed and would like to wish the merchant much success

Terminals that are provided by LEADERS are programed on a quarterly basis to pick up any updatesWith Technology, we are unable to predict when an error that may ariseIn this merchant’s
case, LEADERS was able to assist this merchant by force closing two of their batches on two separate occasions to ensure this merchant’s funds were deposited into their accountThe closure form was emailed to this merchant multiple times and not received back from this merchantThis merchant was billed month end fees for the thousands of dollars that were processed in September; however, September’s fees rejectedLEADERS will waive the ETF from the collection balance once September’s fees have been paid

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possibleIn our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records
for each accountLEADERS does not show the merchant
called in regarding
missing deposits and ask that the merchant contact the Support Department with
dollar amounts and dates so we can have our Research Department look into this
The equipment fees that were billed were part of the Free Terminal Program which
the merchant agreed to process at least $2,monthly or else the equipment
fee would be billedLEADERS does acknowledge the closure form for all four
accounts was received January however, the accounts were not closed within
days of this dateLEADERS will refund any month end fees that may be billed
for February due to this errorLEADERS also asks that the merchant send back
all four terminals due to the accounts now being closedLEADERS wishes this
merchant good luck in future endeavors and considers this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11684873, and find that this resolution is satisfactory to meA refund of $was credited to my account on 9/7/Thank you for your prompt attention in this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10545146, and find that this resolution is partially satisfactory to me but I doubt if you can get them to do anything more, there for I reluctantly accept their offerThe refund of $got to my bank today but they did not refund any of the Bank fees I was charged as a result of them taking $out of my checking account with no advance notification, nor valid reason to do soMy bank ended up charging me $in over-draft/returned checks fees and continued over-draft fees
I believe Leaders Merchant Services should pay at least half of those late fees if not all of them since they caused them.At the very least I believe you should lower their Revdex.com rating to a "C" or "D" for their underhanded sales techniquesI am a pretty savvy shopper since I have managed billing operations with over employees for a major US company yet I did not know they had tricked me into signing a "contract" under the guise of an applicationThey do NOT deserve an "A" rathing from the Revdex.com even if they pay back fees after a complain is filed
Regards,
*** ***

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud departments in the industryWhile LEADERS can appreciate all of the merchant’s frustrations, our Risk Management department followed Industry-wide standards and protocol by holding and validating
the merchant’s monies and transactions in order to protect against the threat of high risk transactions and fraudulent activityThis merchant was approved for a high ticket of $The merchant exceeded his limits by splitting a transaction over a few daysLEADERS risk department held the funds and asked the merchant to verify the information on the transactionsLEADERS risk department worked diligently with the merchant to release the funds as quickly as possibleAn agreement was made with the merchant and LEADERS risk department that once a transaction cleared their bank account LEADERS would release the funds on holdThe transaction did not clear the merchants bank accountThe merchant processed a refund for the transactions on hold to clear out the balanceLEADERS no longer has any funds on hold for this merchantLEADERS considers this complaint resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10002909, and find that this resolution is satisfactory to me
Regards,
*** ***

As a leader in the merchant services industry, Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services to all of our merchantsIn our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the
Merchant’s signed Agreement and any recorded phone callsThe Agreement, formed by the 4-page Merchant Application and the Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signedThe merchant states that their fees increased, LEADERS notified the merchant of a fee and processing cost increase at least days in advance via the merchant’s August processing statementPursuant to sections and of the Merchant Service’ “Program Guide” LEADERS may adjust processing rates or fees provided that the merchant is provided days noticeThe merchant signed and accepted the Agreement in June 2014, in doing so, the merchant acknowledged that they read, reviewed and agreed to the terms of Agreement now being disputed in this complaintPer the Merchant Services’ “Program Guide”, the merchant has days to dispute or close their account upon receiving notice of a rate or fee increaseSince the merchant did not send in a written notice of intent to close the account, the LEADERS rate and fee increase went into effect for the merchant’s October ProcessingPer our records the merchant never called in about the rate and fee increase until February when they called to cancel their accountLEADERS sales support representative advised the merchant about the $ETF to close the accountThe merchant stated they were told there was no ETFThe call was reviewed and the merchant was advised the call states there will be no ETF if they went out of businessThe merchant then advised they would close their business because they could not afford the monthly fees and or the $ETFThe merchant was told they need to provide documentation from the state or county that they had gone out of businessEach state and county have different forms but each one will give a business owner proof that the business is closed once the owner has went through the proper channels to close the business through one of these officesThe merchant was e-mailed a cancellation form on 2/16/If the merchant did not receive the form they should have called LEADERS and advised so another could have been sent to themOn 3/10/the merchant called again wondering why they were still being billed and were advised they never sent in the signed cancellation fromThe representative re-sent the cancellation form to the merchant on 3/10/LEADERS received a signed cancellation form on 3/10/2015, but no documentation that the business had gone out of businessLEADERS billed the merchant the $ETF the merchant agreed to when they signed their merchant agreementOn 3/13/LEADERS received a call from the merchant very upset that they had been billed the $ETFThe call was given to the manager of the department due to the nature of how the merchant was treating the representativeThe manager of the department agreed to refund the $as a good faith gesture although the merchant has never sent in proof that the business was closedThe merchant should receive their refund in 7-business daysLEADERS wishes the merchant much success with all their future endeavors and considers this complaint resolved and closed

Leaders Merchant Services, LLC, endeavors to provide superior merchant processing servicesIn our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed AgreementLEADERS has it’s merchants sign a
contract so there is no confusion about what they are going to be billedThe agreement did not mention anything about holding the account before opening itOnce the merchant stated he wanted the account on hold, LEADERS sent the merchant a seasonal hold form so the account could be placed on hold but the merchant never returned itLEADERS installation department spoke with the merchant on 3/6/so that they could help the merchant set up his account and verify the address he wanted his equipment sentThe merchant informed our installation department at that time he did not want the account on holdThe representative sent the merchant his equipment after verifying the address to send it toThe Program Guide sent to the merchant explains that the account closure process can take up to days due to settlement on the accountThis merchants’ account was closed in less than daysAs a good faith gesture LEADERS will refund the $ETFThe merchant should receive his refund in 7-business days after the charge clears our reject reportLEADERS considers this complaint resolved and closed and would like to wish the merchant much success in their business

this's scam company
first charged $
second charged $
and finally charged cancellation fee : $
very disappointing with this companystay away

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low ratesLEADERS has reviewed the merchant’s complaint and our recordsLEADERS has billed the merchant according to the signed contractThe contract is
what governs our relationship with the merchantWe have worked diligently with the merchant to ensure their swiper and merchant account are working properly when situations have come upLEADERS has only billed the merchant the rates and fees he is responsible for according to his signed agreementWe are not clear how the merchant believes he is being billed the percentages in his claim, we believe the merchant is taking the total amount billed and dividing that by the amount they processedThe 1.9% that the merchant is referring to is a rate that would be applied to a qualified transaction for some of our merchant accounts, but the merchant has other monthly fees and rates that he is responsible forLEADERS would like to explain in detail to the merchant his processing statementsLEADERS has tried to contact the merchant but have not been able to reach a live personIf the merchant would like to contact our customer service department @ 800-876-we would be more than happy to assist with any explanation of fees the merchant may haveIf the merchant chooses to close their accounts with LEADERS the merchant can contact customer service for the procedures and as good faith gesture LEADERS will close their accounts with no ETFLEADERS has not overcharged the merchant and is not responsible to the merchant for any time lost or time spentLEADERS wishes the merchant much success and considers this complaint resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9918787, and find that this resolution is satisfactory to me
Regards,
*** ***

LEADERShas been serving our merchants since We strive to resolve all complaintsour merchants have as quickly and accurately as possibleIn our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s
signed AgreementThe Agreements,formed by the 4-page Merchant Application, and Merchant Services' “ProgramGuide”, clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signedThese documents also include the Rates,Fees, Terms and Conditions for their Merchant AccountThe contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchantAll rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigningThis merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and feesIn addition, the merchant has processedtransactions every month since they opened, therefore all fees charged were perthe signed agreement Leaders has attemptedto contact the merchant to try and see if we could resolve some issues but themerchant is not returning our callsAs a good faith gesture, LEADERS will waivethe Early Termination Fee of $and have the account closed at the merchantsrequest LEADERS wishes the merchantgood luck and considers this complaint resolved and closed

LEADERS is one of the fastest growing and top merchant services providers in the nationWe successfully open and maintain thousands of merchant accounts each yearTo have a merchant say that all of our reps “lie” and that “this happens to everyone” is simple not true
LEADERS has merchants who have been with us since we opened and also happy merchants who open their accounts everydayLEADERS has listened to the phone call between the merchant and the sales representative while her application was being submittedThe representative never told the merchant she would not be billed any other fees and the signed contract included all fees the merchant was billedThe merchant told LEADERS she would be processing over $a month, which if that statement were true she would not have been billed a fee for not processingSeveral of the fees the merchant was billed were not explained to her because if she had processed the way she told her representative she was going to they never would have applied and therefore would not have been an issueWhen the merchant closed her account that meant she would not be billed any futher monthy feesThe merchant’s signed contract was for a year term which included a $ETF if she closed her account within the first yearThe $ETF is not a monthly feeAs a good faith gesture LEADERS will refund the $ETFThe merchant should see her refund in 7-business days as long as there are no issues with her original transactionLEADERS considers this complaint resolved and closed

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Chargeback and Fraud departments in the industryWhile LEADERS can appreciate all of the merchant’s frustrations, our Risk Management department has followed Industry-wide standards and protocol by holding and
validating the merchants monies and transactions in order to protect against the threat of high risk transactions and fraudulent activityIn our efforts to resolve the issues stated in this complaint, LEADERS has thoroughly reviewed our copy of the merchant’s signed Agreement (formed by the 4-page Merchant Application, and the Merchant Services’ “Program Guide”)LEADERS would like to refer the merchant to the Merchant Services’ “Program Guide”, page 20, section “Association Compliance”: ‘MasterCard, Visa and Discover have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credits and Chargebacks, and increased deposit activityIn the event you exceed the guidelines or submit suspicious Transactions as identified by an Association or any related program or reports, you may be subject to: (i) operating procedure requirement modifications; (ii) incremental Chargebacks and/or fees; (iii) settlement delay or withholding; (iv) termination of your Agreement; or (v) audit and imposition of fines.’ It is the merchant’s responsibility to know and to understand the terms of the signed Agreement prior to processing credit cardsIt is also the merchant’s responsibility to abide by these terms in order for the terms of our business relationship to be advantageousLEADERS risk department flagged and held the merchants funds due to the fact his account was approved for an average monthly volume of $15,and in the merchants first month of processing the merchant processed approximately $36,LEADERS immediately started holding the merchants' funds to validate the chargesThe merchant continued processing transactions even after they knew LEADERS was holding their funds due to exceeding their limitsWithin the second month of processing the merchant processed approximately $86,in credit cardsThere was never $175,processed or heldThe merchant states he was told it was easy to get a limit increase and generally it is as long as your financial background supports itMost merchants do not underestimate their processing by 90%The merchant requested an increase to $150,in average monthly volumeDue to the merchant's lack of financial backing LEADERS was unable to increase the merchants' processing limit to the desired amountLEADERS has verified some of the merchants transactions and has already released a majority of the merchants fundsThe merchant was advised LEADERS will continue to hold a reserve to cover any chargebacks or unforeseen issues with the level of processing the merchant did for six monthsAs a courtesy to the merchant LEADERS released $40,on 5/14, then we released $10,on 6/and $14,on 7/At this point LEADERS is only holding $50,of the merchants funds not $175,as the merchant states in his complaintAs the merchant has been advised LEADERS will continue to review the merchants' account every 30-days to release more funds until all funds are releasedAll funds should be released by the end of NovemberLEADERS would like to apologize to the merchant for the responses he may have received from our customer service representatives, it is our intention to give the highest quality customer service to every merchant and we are disheartened when we hear we have failed in that endeavorAll fees billed to the merchant for the processing of credit cards were in the signed merchant agreement, so all fees billed to the merchant are validThe card readers the merchant purchased are non-refundableThe merchant may choose to use the card readers with any processor he chooses to business with in the futureLEADERS wishes the merchant well with his business and considers this matter resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10290850, and find that this resolution is satisfactory to me
I thank LEADERS for doing the right thingHowever, I would urge LEADERS to look into their business practices as this is not an isolated issue based on other complaintsSeems like there is a deliberate attempt by the sales team to mislead potential customers about the true cost of doing business with them
Regards, *** ***