LEADERS

Leaders Merchant Services LLC, strives to provide every merchant with the highest quality merchant services possible, and to receive a complaint such as this is dishearteningAs a result of this complaint LEADERS has investigated what the merchant has been billed versus what was in their contract All rates and fees billed to the merchant were part of his signed contractLEADERS ensures each merchant has a copy of their signed contract e-mailed to them immediately after they sign and submit the contractIf the information in the signed contract did not reflect what the merchant and the sales representative discussed then the merchant should not have signed the contractOne of LEADERS managers has diligently worked with this merchant to resolve his issuesThe manager has returned all phone calls and has repeatedly contacted the merchant to assist himIn an effort to resolve the merchant’s issues LEADERS has already refunded $to the merchantAs a good faith gesture LEADERS has agreed to close the merchant’s account with no Early Termination Fee, saving the merchant $The merchant agreed to this resolution with our managerLEADERS will close the account as soon as we receive the signed closure requestThe merchant needs to be advised that this account will continue to accrue fees until the closure request is received, and the terminal is returned to Leaders in good working orderLEADERS wishes the merchant much success and considers this complaint resolved and closed

Complaint: I am rejecting this response because:was told to call back on 11/27/2015.The person I was dealing with Star Adams.She was not there,her dept was closed.Have not received $350.00as promised and have not received $as promised.These people are are trip!!!!!!!! I am rejecting this until all monies are back in my business acct Regards, H [redacted] ***

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records, which includes the merchant’s signed agreementThis merchant contacted LEADERS on Thursday March 10th to get a merchant accountOur Underwriting Department needed to verify business information therefore the application was pending until final approval on Monday March 14thWhen the application was submitted, the merchant advised us he needed the card reader on Tuesday March 15th but did not want to pay overnight shipping for the card reader The Interchange pricing this merchant was quoted is what was listed on the applicationOur application is 4-pages depending on the equipment that is being requestedBecause this merchant was getting the credit card reader on the Free Terminal Program, LEADERS requires a signed Free Terminal Letter which confirms merchant agrees to the terms of that programThis merchant did not sign this letter therefore the account was pending until it was receivedAs a courtesy, LEADERS will waive the Early Termination Fee on this account and close the account per the closure form that was receivedLEADERS wishes this merchant good luck in future endeavors and considers this closed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10407334, and find that this resolution is satisfactory to me. Regards, [redacted]

As a leader in the merchant services industry, Leaders Merchant Services, LLC, endeavors to provide superior merchant processing services to all of our merchantsIn our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed AgreementThe signed Agreement clearly indicates that the Merchant has, in fact, been billed correctly according to the documents they signedTo ensure full disclosure during the application process, LEADERS created an Online ApplicationDuring this Online Application process, on their computer screen, the merchant can clearly and easily see each and every rate and fee as well as the complete terms and conditions applicable to the Merchant Account they will be opening with usIn addition, once the merchant completes the Online Application, they are sent a link via the same e-mail address the application is sent to that will allow them to print a hard copy of the documents they signedThese documents also include the Rates, Fees, Terms and Conditions for their Merchant AccountLEADERS has all merchants sign an agreement so there is no confusion about what they are going to be billedIf the application does not reflect what the representative discussed with the merchant then the merchant should not sign the contractAll LEADERS sales representatives are trained to explain the fees a merchant will be billed, clearly there was a misunderstanding between the merchant and the signed contract and the sales representative, but all fees billed to the merchant were covered in their signed contractLEADERS cannot honor the fee schedule the merchant states they were told, because we do not have any evidence she was ever quoted these amountsAs a good faith gesture LEADERS will refund $the merchant was billed for their October month end fee and close the merchants accountIf the merchant would like to keep their account open with LEADERS they would only need to contact customer service and advise them they would like to keep their account open, but they would only be able to do so with the fee schedule in their signed contractLEADERS would like to wish the merchant much success and considers this complaint closed

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possible, and to receive a complaint such as this is dishearteningAs a result of this complaint LEADERS has investigated what the merchant has been billed versus what was in their contract All rates and fees billed to the merchant were part of their signed contractLEADERS ensures each merchant has a copy of their signed contract e-mailed to them immediately after they sign and submit the contractIf the information in the signed contract did not reflect what the merchant and the sales representative discussed then the merchant should not have signed the contractAs a good faith gesture LEADERS will close the merchants’ account per the request in this complaint and waive the $ETFSince the merchants account is closed and the merchant has not yet processed in the month of March, the merchant should not receive any further debits from her bank accountLEADERS would like to wish the merchant much success and considers this complaint resolved and closed

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which includes phone recordsLEADERS apologizes for the lack of follow up from management and will correct this issue internallyMiscommunication occurred due to the Account Executive speaking with both this merchant and her boyfriend on separate occasionsBecause of this, LEADERS will waive the Early Termination Fee on this account and the account will be closed once the closure form is received back from the merchantLEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed

LEADERS understands this merchant’s frustration and thoroughly reviewed our merchant service records which includes phone conversationsThis merchant was told on different occasions we could not waive the processing fees associated with this transaction however we could issue a refund once all fees were charged and clearedThe refund of processing fees and transaction fee for the $12k transaction is $LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed

LEADERS has been serving merchants since We work hard to resolve all complaints our merchants have as quickly and accurately as possibleThe refund of December’s month end fees was submitted is currently being processedAs a good faith gesture, LEADERS will also refund the Early Termination Fee that was billed for each accountThis refund will take approximately 7-business daysLEADERS wishes the merchant good luck and considers this complaint resolved and closed

LEADERShas been serving our merchants since 2000. We strive to resolve all complaintsour merchants have as quickly and accurately as possible. In our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s... signed Agreement. The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signed. These documents also include the Rates,Fees, Terms and Conditions for their Merchant Account. The contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchant. All rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigning. If for some reason the sales representative failed to go over any feesthe merchant will be charged, the contracts detail the fees so the merchant canclearly see them before signing. This merchant’s signed agreement acknowledgesthey read the agreement and agreed to all rates and fees. As a good faithgesture, LEADERS will refund the $129 annual PCI fee. This refund should takeapproximately 3-5 business days to process. LEADERS wishes the merchant goodluck and considers this complaint resolved and closed.

LEADERS takes all complaints seriously. We regret the merchant felt he had to contact the BBB to resolve his issues with our company. We have reviewed the merchant’s signed agreement and have determined that all fees billed to the merchant are in fact correct. If the merchant did not agree... with the fees in the signed contract he should not have signed it. As a good faith gesture LEADERS will waive the $25 Monthly Minimum the merchant claims he did not know about and we will close his account waiving the $350 Early Termination Fee. LEADERS wishes the merchant much success and considers this complaint resolved and closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9907683, and find that this resolution is satisfactory to me Just for the record, as far as the recorded calls are concerned, I have been a call center manager for a Fortune company and we were able to send calls upon a merchant request to settle disputesI know exactly what was told to me on the phone, and the fact that you are using a privacy excuse when I am the one who was recorded, is just that - an excuse That aside, thank you for making the right decision and refunding the money Regards, [redacted] ***

LEADERS is one of the fastest growing merchant services providers in the country, we are accomplishing that by our superior customer service and low ratesLEADERS has reviewed the merchants complaint and our recordsLEADERS has billed the merchant according to the signed contractThe contract is what governs our relationship with the merchantThe phone calls we have recorded are for training and quality purposes and are the property of LEADERS, and therefore cannot be shared with anyone outside of our companyWe apologize if this causes any issues with our merchant but we have legal responsibilities to adhere to in regard to the recorded phone callsThe $monthly minimum the merchant feels he should not be paying was not discussed with the merchant verbally but was in the signed contractAs a good faith gesture LEADERS will refund the $billed for 12/13, 1/14, 2/14, and 3/month end feesThe merchant was not billed the $monthly min in November because his processing met the minimumTotal refund to the merchant is $and should be received by the merchant in 7-business daysLEADERS wishes the merchant much success and considers this complaint resolved and closed

LEADERS is a dishonest and deceitful companyI was told they normally charge a $monthly fee, but could waive it by giving me a slightly higher per transaction feeI agreed to a per transaction credit card processing fee One month later, I received a statement showing no transactions, but they took $out of my bank account! They lied to me and stole from me!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10434028, and find that this resolution is satisfactory to me
Regards, *** ***

LEADERS has reviewed our merchant service records which confirms this merchant was notified of the Early Termination Fee on August when our Customer Service Department advised they could
waive this fee if the merchant provided proof of the business closingThe Early Termination Fee is also listed on the application this merchant review prior to submitting to UnderwritingWhen this merchant registered for the PCI Compliance in June 2015, they supplied an email address for all notifications to be sent toEmails regarding this merchant’s PCI status were sent to that email address

While LEADERS understands this merchant’s frustration, our Risk Management department followed Industry-wide standards and protocols by holding and validating any
suspicious transaction or when a merchant process transactions outside the limits they requested when they applied for their account with usThis is done to protect cardholders, the banks involved in the transaction and LEADERS against the threat of fraudulent activityThis merchant’s account was approved February 5, and put on hold February 8, by our Risk Department due to several declines over the weekendBased on the Risk review, the account was closed February 10th and the merchant’s refunds were scheduled to be released that same day; however, additional information became available through a network of industry professionals that resulted in our reevaluating the risk associate with this merchants activity. As a result, it was determined by our Risk Department that we would have to keep the hold on this merchant’s funds for up to daysAfter additional work by the Risk Department, they were able to release the funds to the merchant on March 23, 2016, significantly less than the days mentioned above. The merchant no longer has funds on hold with us and therefore, we consider this issue is a closed matter

I signed up to have them process our credit card transactions, took forever to get a reader in the mailTwo days after the reader arrived I noticed a $debit on my account, it is from LeadersI call them and they tell me it is because there were no transactions in the prior monthI explain to them that I basically just got my reader from them two days ago, they pretty much laughed at me and copped an attitude
When I told them that I was not told about the monthly fee of $dollars they again laughed and the gal said "It is HIDDEN in the fine print, you should have read it." Then I told her I did not want to do business with anyone as shady as them and that I would cancel the contractAgain, laughter and sarcasm"Well it will cost you $350.00." At that point I asked "For what?" "There is a cancellation clause in the contract" they saidLook, I asked the ** guy who talked into this all the pertinent questions about the very same crap they have now charged me for, his answer was always "no no such fees or termination fees"Look, these company is NOT goodDo not do business with them, read the reviews about themWhat little you stand to save in transaction fees does not cover the problems and the amounts they will rip you off forSTAY AWAY!!!

The ABSOLUTE WORST customer service I have ever had to deal with I requested to place my account on a seasonal hold months ago and EVERY SINGLE MONTH my account continues to be charged $(instead of the $seasonal hold fee)Every month I have to take time out of my schedule to wait on hold for minutes or more to file my complaint and then wait weeks for my account to be credited Even though I've been promised this issue was accurately taken care of last month (April) I am now on hold because it's happened again! Absolutely UNACCEPTABLE I made sure to let every business person I know NEVER to use LEADERS!!!!!

Leaders Merchant Services, LLC, endeavors to provide superior merchant processing servicesLEADERS would like to apologize to the merchant if his calls were not returned as that is not acceptable in our businessIn our efforts to resolve this merchants issues, LEADERS has thoroughly reviewed our
Merchant Service records, which include the Merchant’s signed AgreementThe signed Agreement clearly indicates that the merchant has, in fact, been billed correctly according to the documents they signedA copy of the signed agreement was e-mailed to the merchant on 6/18/The merchant was not billed any fees that were not agreed to when he signed his contract, so therefore is not due any refundsThe merchant was reminded each month via his statement message that he needed to become PCI compliant or would be billed a non-compliance fee of $The merchant never took the survey or attempted to become compliant so therefore was billed each month the $feeAlthough LEADERS has yet to receive any signed closure requests from the merchant via fax, mail, e-mail or with this returned equipment (which we did receive), LEADERS will consider this complaint a signed request from the merchant and close the merchant accountAs a good faith gesture LEADERS will waive the $ETF Fee so the merchant account will be closed within 5-business days with no penaltyLEADERS wishes the merchant much success and considers this complaint resolved and closed